I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, how... Zobacz więcej
Reakcja na opinię
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Zobacz więcej
Reakcja na opinię
I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day. Good selection of products at... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Dane kontaktowe
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Zjednoczone Królestwo
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,7
Średnia
594 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good customer service
Part of the shower was faulty, I called them and they were on the case right away. I sent them videos of the problem and they had sent a replacement part within 24 hours of this!
20 sierpnia 2025
Opinia niezależna
Lovely item …
I was very happy with the 3 way shower taps.
Look lovely once installed.
Would have been 5 stars if I had received the shorter hose. After sending in the email with photos as requested, I have had no response or replacement. Hasn’t affected the usage, just would look better not having a long hose hanging into the bath.
27 lipca 2025
Great taps and quick delivery
25 lipca 2025
Absolutely auful
Absolutely auful. Faulty parts sent so kitchen flooded out ruining floors and solid wood cupboards. Emailed them and had no reply, been calling them and no answer, left voicemail still no reply.
16 lipca 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
We have searched our orders and cannot find an order under your name, Nicola Swannack. Please can you provide your order number so that we can help you?
Good choice of products
Good choice of products, reasonable prices.
Purchased a toilet cistern online no problem, Packaging and delivery were good.
Would buy again if I need something for the bathroom.
21 kwietnia 2025
Opinia niezależna
Excellent product
Excellent product, good service, prompt.
Easy to install, does exactly it says, it’s a shower!
Looks good and a very good price, will use the company again.
22 kwietnia 2025
Opinia niezależna
Placed an order with next day delivery…
Placed an order with next day delivery only to be told almost a week later it was out of stock and offered an alternative item 3days later at more than double the initial cost with 10% discount so more than 2 weeks later I'm now waiting for a refund and had to purchase elsewhere
26 czerwca 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Were sorry to hear that your order didn't go to plan. If you would like to share your order number with me, I can look into this for you.
Terrible water doesn't even come out…
Terrible water doesn't even come out paid 150 quid for a mixer tap and the hose is shocking!!
25 czerwca 2025
Odpowiedź od Bathroom-House.co.uk
Thank you for leaving a review via Trust Pilot, we are sorry to hear you have a problem with your item, rest assured we will look into this for you. I cannot see any contact from you into Customer Service for advice, I have therefore emailed you requesting some information and we will be able to advise you further.
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear you were happy with the speedy delivery and found our pricing excellent. We really appreciate your support and hope to serve you again soon!
Fair price, good quality
Very pleased with reasonably priced, good quality product. Shame that website was playing up!
24 czerwca 2025
Odpowiedź od Bathroom-House.co.uk
Thank you for your feedback! We're so glad to hear you were pleased with the quality and value of your purchase. We're sorry to hear you had issues with the website. We're actively working on improving site performance.
Thanks again for your support, and we hope to welcome you back soon!
Thank you bathroom house
Thank you bathroom house. A tap set missing in transit was replaced, I’m very grateful.
20 czerwca 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your kind words! We're really glad we could get that tap set replaced for you quickly — it's great to hear you're happy with the outcome. Your understanding and patience are truly appreciated.
Thanks again for choosing Bathroom House, and we hope to assist you again in the future!
Bought a 3 way thermostatic shower head…
Bought a 3 way thermostatic shower head from this company to replace the last one I had l which lasted 10years from a different supplier, unfortunately this 1 only lasted 9 months which is not very good but the customer service team sent me a replacement the next day when I reported the problem to them so the negatives were outweighed by their great customer care and service.
20 czerwca 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thanks so much for your review and for highlighting both the issue and the positive experience you had with our customer service. We're genuinely sorry the shower head didn’t last as long as expected, but we're really pleased we could get a replacement out to you quickly. We appreciate your understanding and your kind words – they mean a lot to the team. If you ever need further assistance, we're just a message away!
I needed a replacement shower head and…
I needed a replacement shower head and hose and I got put through to Zoey when I called in. She was so helpful quickly giving me the codes of the parts I needed and even making me aware of a discount offer. I was very impressed with her knowledge of products and helpful manner . Great service ! All
Ordered. Thanks Zoey .
25 czerwca 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your lovely review! It was such a pleasure speaking with you—it's always a joy to help a happy and kind customer. I'm really glad I could assist in finding the right shower head and hose for you, and I'm pleased the discount offer was helpful too. If you ever need anything else, don't hesitate to get in touch. Thanks again for your kind words and for choosing us!
– Zoey 🌟
Had an issue with one of the products…
Had an issue with one of the products that I purchased through bathroom house, contacted the Team and Zoey was very fast efficient and quick to respond with an outcome. I would definitely recommend bathroom house if you’re looking for something stylish and great design products then bathroom house is for you. Big up Zoey!
13 czerwca 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Hi Tanveer,
Thank you so much for your kind words and for taking the time to share your experience! We're sorry to hear there was an issue initially, but we're so pleased Zoey was able to resolve it quickly and efficiently. We'll be sure to pass along your shoutout—she’ll be thrilled!
It means a lot to us that you'd recommend Bathroom House, and we're glad you're enjoying the style and design of our products. If you ever need anything in the future, we're always here to help.
Warm regards,
The Bathroom House Team
Odpowiedź od Bathroom-House.co.uk
Than you for taking the time to leave a review :-)
excellent quality bath/shower mixer
Bought a bath/shower mixer with a shower rail on sale. Item arrived promptly and well packaged, excellent quality product and I am very happy with my purchase.
22 maja 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your kind review! We're thrilled to hear that you're happy with your bath/shower mixer and shower rail. It's great to know the item arrived quickly, was well packaged, and met your expectations in terms of quality. We truly appreciate your support :-)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.