I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, how... Zobacz więcej
Reakcja na opinię
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Zobacz więcej
Reakcja na opinię
I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day. Good selection of products at... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Dane kontaktowe
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Zjednoczone Królestwo
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,7
Średnia
594 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
No delivery and no response after a month
I ordered a bathroom tap replacement from Bathroom House over three weeks ago and still haven’t received any confirmation of dispatch or delivery. I’ve emailed several times to chase an update, but I’ve had no response at all.
I understand delays can happen, but complete silence from customer service is unacceptable — especially after taking full payment. I’m now having to consider cancelling the order and seeking a refund through my card provider.
Amended review due to quick turnaround in getting my package delivered
21 października 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you for your feedback. We’re sorry for the delay and understand your frustration. You did receive an automatic reply letting you know we’re experiencing a backlog and that a full response is on its way. We also requested that you do not send chaser emails as they are replied in date and time order and this further delays your response time by placing you to the back of the queue each time a new email is sent. You sent 4 chaser emails which has resulted in a slower response time for you. Your order was also a specialised request for parts sourced directly from the manufacturer, which can take a little longer than usual. For anything urgent, please don’t hesitate to give us a call Monday to Friday, 10 am to 5:30 pm — we’re always happy to help.
Great price and communication
Great price and communication. The delivered tap had been damaged and a replacement part was sent within 48 hours. Excellent customer service, emails responded to within hours. I will definitely purchase from them again.
18 października 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your wonderful review! 🌟 We’re delighted to hear you were happy with our prices, communication, and quick resolution. Our team always aims to provide excellent customer service and fast responses, so it’s fantastic to know this made a difference. We really appreciate your trust in us and look forward to helping you again with your next purchase. Thanks for choosing us! 🙌
Excellent purchase
After ordering online i decided i wanted to collect instead of waiting for delivery. I contacted by phone and the lady I spoke to was really helpful and sorted this for me although I had to change the style taps in order to collect the next morning. I was happy to do this and I’m so happy with my purchase. Would 100% recommend bathroom house and I will certainly order again.
25 września 2025
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your fantastic review! 🌟 We’re delighted to hear that our team could assist you so quickly in arranging your collection and helping you find an alternative tap style that suited your needs. It’s wonderful to know you’re so happy with your purchase and overall experience.
We truly appreciate your recommendation — it means a lot to us! We look forward to welcoming you back to Bathroom House again soon for your next project.
We ordered in the afternoon and was…
We ordered in the afternoon and was delivered next day in the morning wow
26 września 2025
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your great feedback! We’re delighted to hear your order arrived the next morning — that’s exactly the fast and reliable service we aim to provide. We really appreciate your support and hope to serve you again soon! 🚚✨
Next Day Delivery paid for, but no refund offered after Service Unavailable
I paid extra for next day delivery on my order and received a receipt. It was only the following day that noticed a further email, informing me that my order was ineligible for next day delivery and requiring me to confirm whether I would accept a 2-3 delivery schedule. As this was Saturday, I did not receive acknowledgment of my confirmation until Monday and the delivery was made on Wednesday. However, to date, I have received no communication from Bathroom-House, regarding a price adjustment in respect of my extra payment for the next day delivery service, which proved unavailable.
26 września 2025
Odpowiedź od Bathroom-House.co.uk
We’re very sorry for the inconvenience caused. Your order was unfortunately ineligible for next day delivery due to service availability, and we apologise for the delay and lack of communication. A refund has now been issued for the difference in cost paid for next day delivery. Thank you for your patience and understanding.
I was informed a week later that the…
I was informed a week later that the item was out of stock and am still yet to receive the refund
26 września 2025
Odpowiedź od Bathroom-House.co.uk
We’re very sorry for the inconvenience you experienced. Your order was due for dispatch within the 3–5 working day timeframe, but unfortunately, an inventory system error meant the item showed as available when it was actually out of stock. As soon as this was identified on the third working day, we reached out to explain the issue and offer alternatives or a refund.
We understand how frustrating the delay has been and sincerely apologise.
Not professional company to order from...
I ordered some bathroom taps from this company, and they send me scratch taps and used shower mixer, when i took it from the box water start runing from it,is not nice when you pay for your goods and you received used and scratched. I hope they will take it back!!!The problem is they don't answer me to return it back...i recived an automatic reply with an answer (they respond for emails from 28.08.2025)OMG....
25 września 2025
Odpowiedź od Bathroom-House.co.uk
We’re sorry to hear about your experience. We provided a prepaid returns label and have issued a full refund. We appreciate your patience while this was resolved.
Kitchen tap for water heater.
Delivered quickly safe and sound, product as expected at a good price. Thanks very much.
24 września 2025
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your kind review! We’re delighted to hear your kitchen tap arrived quickly and in perfect condition. It’s great to know you’re happy with the quality and price too. We really appreciate your feedback and hope to serve you again in the future!
The Whole Experience With Bathroom…
The Whole Experience With Bathroom House Was Top Notch From The First Conversation To Delivery Of My Orders
They Do Exactly What They say And The Quality Of The Products Is Top Rate As Well
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that your experience with Bathroom House from the very first conversation to the delivery of your order was top-notch. Our team takes great pride in providing exactly what we promise and ensuring every product meets the highest quality standards. It’s fantastic to know that you’re happy with both our service and the products.
We truly appreciate your support and look forward to helping you again with your next bathroom project! 🚿✨
Customer service is brilliant
Customer service is brilliant - I had a leaking tap from the wall mounted shower deck and all I had to do was send them a video of the leak and they sent a replacement tap out which arrived within 2 days. The full shower is very sleek and modern, good water pressure, highly recommend
21 września 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you found our customer service brilliant and that we could quickly sort out the leaking tap with a replacement sent within 2 days. It’s great to know you’re enjoying the sleek, modern design and excellent water pressure of your shower. This is exactly the quality we aim to deliver!
Your recommendation means a lot to us, and we’re always here to help with any questions or future projects. Thanks again for choosing Bathroom House for your bathroom upgrade! 🚿✨
Don’t expect a reply from customer service
Ordered a tap in July, the handheld shower hose attachment was not the same as the picture (received a silver rubber hose rather than the normal chrome hose you expect). I contacted them to request a replacement as per their website. I received a response within a week requesting info I’d already provided. I resent it anyway for ease, this was the beginning of August, am still waiting for a response…..really simple fix. Shouldn’t be this difficult.
25 lipca 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
We’re sorry for the delay and understand your frustration. We always respond to customer service issues, but we’re currently working through a backlog which has slowed replies. Your replacement part is on its way and will be with you tomorrow. Thank you for your patience.
Avoid
Avoid! Avoid! Avoid!
Absolutely terrible company to deal with after ordering some taps. Better ordering from somewhere like victorian plumbing.
14 sierpnia 2025
Opinia niezależna
Temu Shower
Ordered a shower from here and should have known better due to the low price, I got next day delivery and it came 2 days later, maybe due to me ordering in the evening
Anyway the shower is something straight off temu, lightweight, plasticy, flimsy with basic instructions, I managed to fit it, it does look nice but I'm not sure how long it's going to last!
I suppose you get what you pay for so don't be lured in with the cheap prices like I did, they're cheap for a reason
5 września 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. While we do aim to offer great value for money, we also take pride in the quality and reliability of our products. We understand that value can mean different things to different customers.
For your reassurance, the shower you purchased comes with a 10-year warranty on the brass components and a 1-year warranty on all serviceable and moveable parts. We stand by the durability of our products, and we’re always happy to assist if you experience any issues during that period.
We also want to clarify that we have no connection whatsoever with TEMU or any similar marketplace. Our products are sourced directly from trusted manufacturers and supplied under our own brand standards. Comments like this that have no standing can have damaging effects on a business.
Regarding delivery, orders placed before 3PM will be delivered Next working day if that service is selected at checkout.
We appreciate your feedback and are glad to hear that the shower looks good once fitted. We hope it serves you well for many years to come and with the warranty in place, you can have confidence in your purchase.
Quick delivery ...good value
26 sierpnia 2025
Odpowiedź od Bathroom-House.co.uk
Thank you so much for the 5-star review :-) We're thrilled to hear you had an excellent experience with our service. We look forward to serving you again soon!
Odpowiedź od Bathroom-House.co.uk
Thank you for your feedback. We’re pleased to hear you were happy with the product, and we’re sorry for the delay in delivery.
Your order was placed on 25 August 2025, which fell on a UK Bank Holiday when no orders are dispatched. As advertised on our website, our next working day delivery service applies to orders placed on standard working days. Your order was dispatched promptly on 26 August (Tuesday) on a next-day DPD service.
Unfortunately, there was a delay at DPD’s sortation facility on 27 August, which was beyond our control, and your parcel was delivered on 28 August. We completely understand the frustration this caused, and we’ve issued a refund for the difference in delivery cost to reflect that you did not receive the service as expected.
We appreciate your understanding and thank you for shopping with Bathroom House.
Terrible company
Terrible company, wish I had done my research before purchasing as I would have gone with someone reputable. What they are doing is selling cheap low quality products at inflated prices, while the consumer assumes they are getting a service backed up by after sales support. The product leaked within the warranty period, they requested a video which I gave them, they agreed a replacement would be sent out due to inferior quality item and then no further communication was made, ignoring all other correspondences and needless to say no replacement was ever received. Cowboy company avoid at all costs unless you are looking for disappointment
Having left this review I have now finally received the replacement I was promised on 09/07. Still no communication and coincidence I think not but all is well that ends well
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
We’re very sorry to hear about your experience and the frustration this situation has caused. We understand how disappointing it is when things don’t go as expected.
Please note that we are currently experiencing some customer service delays, which has affected our response times, however, we always ensure every issue is addressed and resolved. In your case, the original replacement was unfortunately returned to us by DHL. To make this right, we’ve now dispatched another replacement via DPD on a next-day service.
We truly appreciate your patience and understanding, and we’re committed to resolving this matter fully to your satisfaction.
Good quality products at reasonable…
Good quality products at reasonable prices. Had slight problem with delivery which was promptly sorted by Zoey. Kept informed and revised delivery OK.
26 sierpnia 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.