I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, how... Zobacz więcej
Reakcja na opinię
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Zobacz więcej
Reakcja na opinię
I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day. Good selection of products at... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Dane kontaktowe
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Zjednoczone Królestwo
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,7
Średnia
594 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Save your money
Save your money and buy elsewhere, from a proper reputable company.
26 grudnia 2025
Opinia niezależna
I ordered a Belfast sink
I ordered a Belfast sink. It was a competitive price, but I was told there would be a considerable delay due to stock issues. I said that should be ok but then surprisingly it arrived just a few days later. Helpful emails and no hassle.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that, despite the initial stock update, your Belfast sink arrived much sooner than expected. We always try to keep customers informed and deliver as quickly as possible whenever stock becomes available.
It’s great to know you found our emails helpful and the whole process hassle-free. Thank you again for your order and for sharing your experience.
They were very helpful with getting a…
They were very helpful with getting a replacement part over without charge and the products are good quality.
Zoey was great !
4 grudnia 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for taking the time to share your experience! ⭐⭐⭐⭐⭐
We’re delighted to hear that the replacement part was sorted quickly and you’re happy with the quality of our products. Customer satisfaction is always our top priority, and feedback like yours reassures us we’re on the right track.
If you ever need anything else, we’re always here to help. Thanks again for choosing Bathroom House!
Customer service AWOL
Update 12/12: Items all delivered. Will upgrade my rating. A little stressful nonetheless when I am paying contractors to be on site.
Update 8/12: After this review, they have contacted me to confirm order. A real shame that I should have to rant like this. You just needed to pick up your phone :-(
Original review:
I placed an order early last week with you and have had no confirmation or dispatch information but the money has left my account. I'm emailing, I'm calling, I'm leaving messages when calling. No response. I have contractors in my flat that will soon get to my bathroom and I need these items delivered this week.
To add insult to injury you were super quick to contact me when my payment failed to authenticate on your website but now the communication is non-existent. Please please contact me. This is really poor form.
Mr Andrews invoice 168821
4 grudnia 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
HI Luke, I hope this message finds you well.
Thank you so much for placing your order with Bathroom House. I have emailed you a copy of your order confirmation.
I'm happy to let you know that your order has been dispatched using two couriers. You’ll find the delivery notes attached to your mail as well. Your first delivery is scheduled for tomorrow via DPD, and they will send you a text with your one-hour delivery time slot. As for your second delivery, which includes the bath screen, you will receive an email with the courier details once that item is on its way to you.
We are glad to confirm that we received payment for your order on December 4th. Since you opted for standard delivery( 3-5 working days), your items should all arrive by December 10th.
If you have any questions or need assistance at any point, please don’t hesitate to reach out to us at Bathroom House. We’re here to help. If the line rings out, were busy on another call, rest assured someone will always come back to you, it may take a little longer during busy periods.
Best wishes,
Zoey
Bathroom House
8/12 Hi Luke,
Thanks for your updated review. Bathroom House phone lines are open 10am to 5.30pm Monday to Friday, if the call rings out during this time and diverts to voicemail, we are busy on a call with another customer. Rest assured someone will always come back to you, it may take a little longer during busy periods such as this being Black Friday week/ Cyber Monday week. Im happy to see you order was dispatched and delivered on time within the 3-5 working days.
12/2Thank you for upgrading your rating. For future reference, Bathroom House offers Next Day Delivery on the majority of items. This can be a convenient option if you have contractors on site and are unable to wait for the standard 3–5 working day delivery service.
Really happy with everything.
27 listopada 2025
Odpowiedź od Bathroom-House.co.uk
Thank you for your review! We’re thrilled to hear that your really happy with everything :-)
Delivered the product
Delivered the product, it was good value when compared to similar items on other sites and it arrived just a day after ordering.
Yet to use the valve but so far all seems good, thanks team!
26 listopada 2025
Odpowiedź od Bathroom-House.co.uk
Thank you for your review! We’re thrilled to hear that your order arrived quickly and that you found it good value. We hope the valve performs perfectly when you start using it, and we’re always here if you need any support or advice.
Thanks again for choosing Bathroom House!
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your review! We’re delighted to hear that you were pleased with your hot water tap and found our service fast and efficient. If you need any further assistance or have any questions in the future, we’re always here to help.
Thanks again for choosing Bathroom House!
Great pricing backed up by fantastic…
Great pricing backed up by fantastic telephone support & rapid delivery.
25 listopada 2025
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your review! We’re delighted to hear that you found our pricing competitive and that our telephone support and delivery exceeded your expectations. Your feedback means a lot to us. If you ever need anything in the future, we’re always here to help!
Kind regards,
The Bathroom House Team
Item is faulty they answered initially…
Item is faulty they answered initially emails then nothing do not use this company terrible service
24 września 2025
Odpowiedź od Bathroom-House.co.uk
Thank you for your review. Rest assured you will always receive a response from Bathroom House. Response times may be a little slower during busy periods. Thank you for your patience. Your issue has been reviewed and it can be caused by pressure imbalance or a fault with the cartridge. We have dispatched a replacement tap to you on a next day service. If the issue persists once the new tap is installed, you will need a plumber to look at your mains hot and cold feed pressure. Please do not hesitate to contact Bathroom House if you have any further queries.
Had to cancel as would be away last…
Had to cancel as would be away last minute and would miss delivery. Emailed and they cancelled within 20 mins. Great service. Was in the evening too
19 listopada 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for taking the time to share this 🙌
We’re really glad we could get your order cancelled quickly and save you the hassle while you were away – especially in the evening and at short notice.
We know our customer service hasn’t always been as fast as we’d like, so we’re currently working overtime to get on top of a customer service backlog and to improve response times across the board. Feedback like yours really helps show us we’re moving in the right direction.
Hope we can help you again in the future :-)
Don’t take the risk - if there’s a fault you’ve had it.
I ordered two items, one the tap was damaged, completely bent out of shape, the other was the wrong item.
Okay, these things happen and so contacted customer service. Still waiting for a response. HOWEVER, they make it very clear, do not chase up otherwise you will be moved the back of the queue. Not a problem if they get in touch, day 4 since the complaint and still waiting.
Plumber coming next week so will have to order items from a real company rather than this sham operation. Thank god it was on credit card. My advice: Don’t take the risk.
19 listopada 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
HI Karlito, We're sorry that you have not yet received a response. Were a staff member short this week, so response times are a little slower, but rest assured we will always help our customers and you can contact us via telephone for any urgent matters. Please can you give me your order number so that I can assist you?
Customer service was very helpful at…
Customer service was very helpful with sending out a replacement part for my shower. Thanks again!
3 listopada 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your kind review! We’re delighted to hear that our customer service team was able to quickly assist and get the replacement shower part sent out for you. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything else, we’re always here to help! 😊
Terrible company, Avoid!
My advice to anyone would be don’t waste your time and Money with this company.
Ordered a bath last week and paid for next day delivery, received a email stating driver will call 2 hours before delivery, no phone call and receive a email to say failed delivery.
Rang the company and they said it would be day after next now.
The day it was meant to be being delivered noticed a completely different postcode address to mine so rung the company and they advised it was fine. 10 minutes later got a email to say it won’t be delivered.
Then got another phone call to say they have sorted the delivery out and now it will be delivered…..guess what…still never arrived!!
Absolute terrible company don’t waste your time or money dealing with them!
11 listopada 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about the difficulties you experienced with your delivery. We understand how frustrating this must have been, especially after paying for next-day delivery.
While our couriers are external partners and delivery logistics are not handled directly by Bathroom House, your experience still falls far short of the standard we expect from any service associated with our name.
We are currently reviewing this situation with the courier team to understand exactly what went wrong and to prevent anything similar from happening again. Your feedback is incredibly valuable in helping us improve.
Purchased a brass effect kitchen mixer…
Purchased a brass effect kitchen mixer tap at the best price I could find on the internet. When there was a slight delay in delivery, they kept me well informed and even refunded the small fee for the next day delivery. Quality of the tap is excellent and service was first class. Would definitely recommend Bathroom House.
27 października 2025
Odpowiedź od Bathroom-House.co.uk
Thank you so much for your fantastic review! We’re delighted to hear that you found our brass-effect kitchen mixer tap at the best price online and that you’re pleased with its quality. We always aim to keep our customers fully informed, so we’re glad our updates—and the refund for the delivery delay—helped make your experience a positive one.
Your kind words about our service mean a lot to us, and we truly appreciate your recommendation. We look forward to helping you again soon at Bathroom House! 💛
Basin Part
Service and product delivered as promised and ordered part was in accordance with specification.
28 października 2025
I was sent the wrong size and when I…
I was sent the wrong size and when I phoned and left a message no one came back to me
26 października 2025
Odpowiedź od Bathroom-House.co.uk
Hi Jeanette, Im sorry I I cant see we have any messages or emails from you. I have just emailed you now, if you can let me know some more information, I will be able to get this resolved for you. Best wishes, Zoey
A very bad experience indeed !!
Ordered a black mixer shower and black thermostatic mixer shower from this company for myself and my customer. (As I am a bathroom fitter) I decided to try out this company.
Well to start with the items supplied to me started to appear as though the black coating on the tap began to peel off/corrode just after 5 days of installation, the leaks between the mixer tap handle and main body of the tap started. Took pictures and videos sent these to the supplier, it took two months of emails back and forth before a replacement was sent out. The quality of the products sent to me is poor, I cannot recommend their product to anyone neither would I fit their products for any customer. Their customer service is appalling, no empathy, lack of any form of professionalism, communication is very poor, rating this company with a one star rating is extremely generous in all honesty.
3 września 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Dear Emmanuel,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear you feel disappointed, and we would like to clarify the steps we took to resolve your issue.
As soon as the fault with your tap was reported, we immediately requested photos and a video so our technical team could formally assess the item under warranty. Once this was provided, we remained in regular contact and offered a full product replacement, along with a pre-paid return QR code so the original item could be collected at no cost to you.
We understand that any product fault is inconvenient, and we did empathise with the situation. However, as a supplier we are unable to cover third-party plumbing or labour costs, which is clearly stated in our Terms & Conditions and is consistent with industry practice.
Despite this, we still arranged an exchange for you and confirmed dispatch of the replacement tap on the earliest available date, along with tracking details and local drop-off locations for your return.
We are sorry that you feel this service was not acceptable, but we do believe we handled the matter fairly, professionally, and within the scope of our warranty obligations.
If you have any further concerns or wish to discuss anything else, we are more than happy to assist.
Kind regards,
Bathroom House
Odpowiedź od Bathroom-House.co.uk
We are sorry that you are no happy with the service. When you return an item with Bathroom House, you can choose for Bathroom House to arrange the return and if the item is damaged during transit, we look after the damaged item claim on your behalf. In your situation, you returned the item yourself using Royal Mail, it is therefore your responsibility to make a claim with Royal Mail and we provided you with images and video evidence to help you with your claim.
This company is a scam when it comes to…
This company is a scam when it comes to giving refunds. They don't answer there phones and you have to wait months for a response via email, only to be told you damaged there items you just about took out of the box.
They had the audacity to take pictures of damaged goods and accusing me of sending that back to them. Refusing me a refund that has taken 3 months and counting to resolve.
Take pictures or videos of what you are sending back. Even film opening packages. They are not to be trusted
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Dear Ms Facey,
We are sorry to hear you feel disappointed with your experience, and we appreciate you taking the time to leave feedback.
We have fully reviewed your order and return, and can confirm that the item you sent back to us was received damaged. In line with the Consumer Rights Act 2015 and our published returns policy, we are unable to issue refunds for goods that are not returned in their original condition.
We record and photograph all returns upon arrival to ensure transparency and fairness for all customers. In this case, the damage was clearly documented, and the unboxing was recorded on video, confirming the item did not sustain damage while in our care.
We always encourage customers to check items upon delivery and to report any issues within 48 hours so that we can resolve them quickly.
Bathroom House is a UK-based company, and we take pride in providing excellent service, quality products, and fair resolutions in line with consumer law. We are sorry that you are unhappy with the outcome, but we can assure you that your return was handled carefully and in accordance with the law and our policies.
Kind regards,
Bathroom House Team
Will I ever receive my toilet roll holder???
Delivery failed, so I immediately paid a redelivery fee, confirmed this with them by email only to receive an automated response that they are 2 months behind on customer service emails. No response in 3 weeks to confirm if being redelivered and no sign of the item. So I'm wondering if it will take them 2 months to read my email that I have paid the redelivery fee and to resend out the item. You can't chase them because they say that will put you at the back of the queue in their reading of emails. I'm wondering how many complaints they are getting if they are that behind. Thank God I only bought a toilet roll holder and nothing more expensive.
22 października 2025
Opinia niezależna
Odpowiedź od Bathroom-House.co.uk
Hello Lia, Please can you provide your order number? We are currently responding to emails from 6 days ago and are working hard to reach our target of responding to all customers within 1 working day. For urgent matters we can be contacted by telephone Monday to Friday from 10am until 5.30pm :-)
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