My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Zobacz więcej
Reakcja na opinię
Very disappointed that the 6 x Noble Isle hand wash items that I ordered were not presented in boxes, it was just the hand wash in plastic dispensers without any packaging beyond the large cardboard b... Zobacz więcej
Reakcja na opinię
Selection is lovely, everything was easy to order, communication when it would arrive was excellent, got here quickly... it all smells delicious, cannot get anywhere else except by going to Scotland!!... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Dane kontaktowe
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Zjednoczone Królestwo
- 01179270430
- help@koan.is
- www.bathandunwind.com
4,3
Doskonała
802 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Absolutely outrageous
Absolutely outrageous! I placed my order 10 days ago and since then, I haven't heard a thing about my package, despite my attempts to contact customer service, who have never responded. It was supposed to be a Christmas gift... Now it's completely ruined!
24 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Bad review
I have not receive the products how to review? I had very bad experience
I ordered 2 items for Dr Hauschka products in Nov, and up to now I didn’t receive the products and your customer dept suppose to respond back to me but up to now still no news from your company. Pls check and advise me accordingly.
24 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for reaching out, Emileen. I’m truly sorry to hear you haven’t received a reply from us. We respond to every customer email, so it’s possible our message may have been filtered into a junk or spam folder.
Our customer service team has just sent another email your way, and we’re ready to get this resolved for you as quickly as possible.
The delivery was timely even though I m…
The delivery was timely even though I m not in the UK. Thank you!
10 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your feedback! We are so pleased you are happy with your delivery time whilst shopping outside the UK.
Merry Christmas from everyone here at Bath & Unwind
Perfect candles!
I was very pleased to find St. Eval candles on this site. They are some of my favorites!
20 grudnia 2025
Opinia niezależna
Reliable and trustworthy
Goods always arrive in the best conditions. Prices are competitive and the loyalty scheme is excellent.
This company is very reliable.
4 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your lovely feedback, we really appreciate it and look forward to seeing you again in the future.
Merry Christmas from all of us at BAU
I’m messaging constantly as my parcel…
I’m messaging constantly as my parcel is missing so far sent quite a few emails with only one reply today where they have clearly not read my email about my parcel missing what I’ve spent is quite a lot of money and need for Christmas,,, I feel I can’t get this situation sorted out before Christmas
17 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
We’re truly sorry to hear about the difficulties with your order. Please rest assured that our customer service team is working diligently to resolve this for you as quickly as possible. We’ve reached out to ask whether you’d prefer a refund or a replacement, and we’re awaiting your response so we can take immediate action.
Great company to work with
The prices are reasonable and ordering process is simple. Most of all, they carry a special product from Scotland that I cannot easily find.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your wonderful feedback — we truly appreciate your kind words and look forward to welcoming you back in the future.
Wishing you a very Merry Christmas from all of us here at BAU!
Very pleasant shopping exprience
I ordered a shower gel and a hand wash. They were both advertised at a very competitive price.
The items were delivered promptly and securely packaged. Would definitely recommend this company and will be using “Bath and Unwind” for future purchases.
26 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your lovely feedback, it is great to hear that you are happy. Merry Christmas from all of us at BAU
Delayed and painfully waiting
Ordered some Kevin Murphy items, one of which was on pre order. Paid for a faster delivery but it’s been 10 days since I ordered and none of them have arrived. I complained 4 days ago and suggested they should split my order with the products in stock and the product on pre-order, and refund the delivery cost, which they have now done. I shouldn’t have to suggest that, surely that’s pretty basic stuff that you’d expect from a reputable e-commerce business? Anyway I’m still waiting on the products and I’m not able to track the delivery as they’ve not provided any dispatch numbers or tracking info.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Hello,
We are very sorry for the delay you experienced. It is our standard procedure to ship all items together when the pre-ordered item arrives, however I understand this was not suitable for you on this occasion.
I have tracked your order and it has been delivered. We have already refunded you the postage you paid.
I will send you the delivery details personally.
Once again we apologise for any disappointment caused.
B&U.
These guys are AMAZING
These guys are AMAZING. Shipped my hair product order really quickly and their customer service is great, fast and caring. I will order again. More businesses need to learn from them on now to treat their customers. Very impressed.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your lovely feedback! We really appreciate it. Merry Christmas from all of us at BAU
Nice service
I can’t believe the shipping cost was so reasonable & the shipping speed was fairly speedy.
Thank you for your great service. Don’t change a thing.
1 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your wonderful feedback! We’re delighted to hear that our shipping costs and delivery speed exceeded your expectations. Providing great service at a fair price is something we take pride in, and it’s fantastic to know it made a difference for you. Your encouragement means a lot to our team. We’ll keep working hard to maintain the standards you appreciate.
Very disappointed that the 6 x Noble…
Very disappointed that the 6 x Noble Isle hand wash items that I ordered were not presented in boxes, it was just the hand wash in plastic dispensers without any packaging beyond the large cardboard box they arrrived in. These were christmas gifts so I had to buy 6 individual boxes rather than handing over plastic dispensers as gifts.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
We’re sorry to hear you’re disappointed with your purchase. To clarify, the hand washes you ordered are not advertised as coming in boxes, and we aim to ensure all product descriptions are accurate. We appreciate your feedback and will continue working to make our listings as clear as possible.
All the products came in tact and on…
All the products came in tact and on time. Everything is beautiful! I love that Bath & Unwind has my fave UK brand, Ilapothecary!
28 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your amazing feedback! We’re absolutely delighted that you’re happy with your purchases and love BAU UK as much as we do!
I want to log zero stars
In response to your below reply, I did email you, twice, and it was by replying to the one YOUR organisation sent me.
I received the following auto-response - via email - within 5 minutes of sending, it read:
Hi Ruth,
Thank you for your message.
Our customer service team will aim to respond to you within 2 working days.
We work through our inbox chronologically. To avoid additional delays, please hold off from sending any follow up emails - we will get back to you as soon as we can.
Thank you for your patience.
Bath & Unwind
Please refrain from feigning 'lost in the ether' responses, when I am $165 out of pocket, and in need of what I ordered.
I have responded to the rep who emailed me just now and confirmed that my address listed is correct. It did not seek to help me further, and just stated 'it says it was delivered'.
This is not good enough, please escalate to an appropriate manager who could actually help.
Best regards
Ruth
I want to log zero stars, haven’t received my order, no tracking number issued, and I keep getting survey requests, but no response to my requests for follow up.
Don’t use, dodgy service that takes your money but doesn’t give you anything.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
We’re very sorry to read your review, and we truly regret that your experience has not met the standards we strive to deliver. After checking, we haven’t been able to locate any emails from you in our inbox.
Our customer service team will be reaching out to you shortly to resolve this matter and ensure everything is put right.
Please accept our sincere apologies, we’re here to help and committed to making this right for you.
The price was reasonable
The price was reasonable, the packaging was good and intact, and it took a while to arrive.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your feedback, Abby! We’re delighted to hear you were pleased with our prices and packaging.
In terms of delivery, I can see your order arrived within the estimated timeframe of 12–16 working days from dispatch. While standard shipping can sometimes take longer than we’d ideally like, we do our best to provide clear information upfront so expectations are managed as smoothly as possible.
We truly appreciate your support and look forward to welcoming you back again soon!
Sono molto felice
Sono molto felice, i profumi dei saponi acquistati mi piacciono molto.
20 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Grazie mille per il tuo feedback! Siamo così felici che tu sia soddisfatto dei tuoi saponi.
The item I purchase was an expensive…
The item I purchase was an expensive LED mask, it arrived from UK broken. It only worked till the first charging was gone. Then it never turned on again after multiple tries to charge it. On top of that I had to pay over 120€ for shipping which was also very unpleasant experience.
Customer support ignored my first email and took them a few days to answer on the second after the return time is already passed.
21 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Hello, we are very sorry you are unhappy with your order. We are committed to helping resolve this quickly and we are currently awaiting a video from yourself showing the fault so that we can do this, please send this to help@koan.is
We cover the duties on all orders under £135 / €150 which we advertise on our shipping pages. As your order was higher than this amount, this is the reason you were charged, we do understand that this is frustrating.
We look forward to hearing from you and continuing to help resolve this issue.
B&U
Great people, super friendly staff
There was a delay im the shipping process but everything worked out fine.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your kind words! We’re delighted to hear that our team made a great impression and that everything worked out smoothly in the end. We truly appreciate your patience during the shipping delay and are glad it didn’t overshadow your experience with us. Your feedback means a lot, and we look forward to welcoming you back again soon.
Disappointing experience redeemed by good customer service
EDITED TO ADD: the company reached out to find out more and after a bit of back and forth, they offered a replacement or refund. To recognise good customer service I have upped my rating to 4/5 from 2/5. It would have been 5 stars if everything had arrived undamaged originally, but given the problems the company did do well to resolve them.
ORIGINAL:
Good price and one of the only places that had them in stock. But the two Highland Soap Company Reed diffusers both had their seals broken. In fact it looks like both were cut open. This means I can't give them as gifts this Christmas. Disappointed.
9 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
We’re sorry to hear you’re not enjoying your diffusers. Our customer care team has sent you an email to help resolve this quickly, and we’d love to arrange replacements so your experience with us feels as uplifting as it should.
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