My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Zobacz więcej
Reakcja na opinię
Very disappointed that the 6 x Noble Isle hand wash items that I ordered were not presented in boxes, it was just the hand wash in plastic dispensers without any packaging beyond the large cardboard b... Zobacz więcej
Reakcja na opinię
Selection is lovely, everything was easy to order, communication when it would arrive was excellent, got here quickly... it all smells delicious, cannot get anywhere else except by going to Scotland!!... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Dane kontaktowe
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Zjednoczone Królestwo
- 01179270430
- help@koan.is
- www.bathandunwind.com
4,3
Doskonała
802 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Hidden gem
Happy I found this website due to its prices. It’s reliable and they have amazing options to shop for.
9 marca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Music to our ears! We’re thrilled you’re enjoying the variety and the value. Thanks for the 5-star support!
I did not get the product I ordered
I did not get the product I ordered. I ordered Joico Curl Confidence. I got Joico Curls To Go. They are not the same thing.
3 lutego 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Hi,
We're sorry to hear that you were disappointed with your experience.
After reviewing your order, we can confirm that the item dispatched was the exact product selected and purchased at checkout. Unfortunately, it appears that the incorrect item was ordered, rather than an error occurring during processing or dispatch.
We understand that mistakes can happen when ordering online, and our Customer Care team is always happy to help where possible. If you still need assistance finding the correct product, please don't hesitate to get in touch with us directly.
Kind regards,
Customer Care Team
The price was good - but increased rapidly
The price was good.
Delivery was exactly as promised.
Went back to the website to order more(candles) but they had increased by 25% so I won’t be placing an order.
And the address to write to isn’t recognised!
4 lutego 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your honest feedback. We're glad to hear your first order arrived on time and met your expectations! We understand that a price increase is never welcome news.
We’d appreciate the chance to chat with you directly to explain the recent changes in our costs and see how we can make things right for a returning customer. Please drop us a line at help@koan.is so we can look into this for you.
Great product and price and service…
Great product and price and service thank you
4 lutego 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your kind words! We’re delighted to hear you’re happy with the product, price, and service, it truly means a lot to us. We appreciate your support!
NEOM ceramic stars
The NEOM ceramic stars are a great non toxic home diffuser. I use pure essential oils. Better in a smaller space. Or you can hang up multiple stars.
12 lutego 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
We’re delighted to hear you’re enjoying the Neom ceramic stars as a natural, non-toxic way to diffuse your pure essential oils. You’re absolutely right, they work beautifully in smaller spaces, and hanging multiple stars is a great tip for enhancing the scent in larger areas.
Thank you for sharing your experience, we truly appreciate your support 💛
My order has not arrived!
16 lutego 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Excellent service again.
My absolute favourite hand wash Whisky & Water, smells good enough to drink but I wouldn’t advise it. Unlike some hand wash it really lathers up and feels luxurious and where should you buy it from, Bath and Unwind of course. The service from Bath and Unwind was superb, really helpful emails so that you know exactly when to expect your order and really quick delivery.
5 lutego 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
We’re thrilled that Whisky & Water has earned the title of your absolute favourite !
It’s also wonderful to hear that your experience with Bath and Unwind lived up to expectations. Keeping you updated and getting your order to you quickly is exactly how it should be, so your kind words mean a lot to the team.
We can’t wait to welcome you back for your next treat! 🛁✨
Bought this set for a birthday gift and…
Bought this set for a birthday gift and I am delighted with it. Beautifully packaged and a great price
21 stycznia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your lovely feedback! so pleased to hear you are delighted 😊
Excellent company - great product range
Excellent site - and great customer service. Discovered Bath and Unwind by chance when looking for Olverum Bath Oil. Not only did they have the twin pack at a great price but I also received a free gift and my customer service issue - minor - was dealt with super quickly.
Really impressed with the company.
12 stycznia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your wonderful review!
We’re delighted you discovered us (sometimes the best finds happen by chance!) and that you were able to grab the Olverum twin pack at a great price. It’s also lovely to hear the free gift was a welcome surprise.
I’m especially pleased our team could resolve your query quickly, even the small things matter to us, and we always aim to make the experience as smooth as possible.
We really appreciate you taking the time to share your feedback and hope to see you back at Bath & Unwind again soon!💖
I never recieved my package
I never recieved my package, paid 70$ for a dark green aero Stanley cup.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Really responsive firm who were quick…
Really responsive firm who were quick to ship and good prices. There was an issue with my original order and they could not have been more helpful, sending out again with a different courier and keeping me informed all the way.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your review, Christine! It truly means a lot to us. We’re always here to help in any way we can, and we’re so glad everything worked out for you in the end.
Efficient and really nice products
Efficient and really nice products
10 stycznia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your feedback! appreciate you taking the time to leave us feedback. We hope you enjoy your products!
Love the products and just adore my…
Love the products and just adore my Olverum bath oil ( actually can’t live without it!) and Bath and Unwind always have good prices and offers. Well packaged and quick delivery.
12 stycznia 2026
Opinia niezależna
No guarantee of delivery after paying
Ordered on 31st December.
The website states 3-5 days delivery.
Two working days to go and the website states that it still has not even been dispatched, which not only means that it WILL NOT meet their delivery promises but is also likely to be OUT OF STOCK😡
I really HATE companies who take your money and expect people to wait indefinitely for the goods under false pretences. VERY sharp practice and unacceptable.
I also don’t like the fact that this company does not have an actual phone number, despite being in Bristol (supposedly). This is always a ‘Red Flag’, what are they hiding from?
I will give them a couple more days and IF they respond appropriately I will update this review, otherwise, I will have to process a cash back via my credit card company (not the first time).
Update: Just as I thought - they have responded to an email that I sent voicing my concerns and they admitted that THEY DO NOT HAVE THE ITEM IN STOCK!
Absolutely do not trust this company if they do not deliver on time, insist on a refund and use somebody else.
6 stycznia 2026
Opinia niezależna
Still no package after 16days.
I placed order on the 20th December 2025 and 16 days later I have still not received it. Although it says it was dispatched on the 22nd December.
Very disappointing
5 stycznia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Discount offered - not given?
The reason I placed an order with your company is because you offered apparently on your website a '15% discount' on my first order.
When I came to the checkout, the 'discount code' did not work, and I ended up having to pay the full price as this was for a Christmas present, and I did not want to delay shipment.
I emailed you twice about this issue, but I have had no reply or explanation, just this message asking for feedback!
I personally don't think it's fair to offer a discount to make the products more attractive, and then not have this facility.
I would be grateful if you could please look into this.
On the positive side, the products are wonderful (Noble Isle), and the shipping was quick.
Thank you.
17 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for taking the time to leave a review. We’re very sorry to hear that you were not satisfied with the service you received, and we sincerely apologise for the frustration this has caused. We’re unable to see any emails from you in our inbox, so we’re sorry that you didn’t receive a response sooner. A member of our customer service team will be in touch shortly, and the refund for the discount you’re entitled to will be processed.
We’re pleased to hear that you’re happy with the products and that your delivery arrived quickly, and we truly appreciate your feedback.
The Scent Alone Is Heaven
There are lots of products about that do the job that our Noble Isles products do, many of them much cheap. However, none of them are as good as these, the scent alone is heaven. Such nice products, offering great quality. Also, great service with the products arriving quickly. My wife ic in love with Noble Isle products.
1 stycznia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for this wonderful 5-star review. We’re delighted to hear how much you and your wife enjoy Noble Isle products, especially the scent!
We’re also pleased to hear your order arrived quickly. Thank you again for choosing us, and we hope your wife continues to love every moment of using her products.
Priced and packed well
Priced and packed well. I'm grateful you carry my favorite!
20 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your 5-star review. We’re delighted to hear you’re happy with the pricing and packaging, and it’s wonderful to know we carry your favourite.
We really appreciate your support and hope you continue to enjoy it!
Speedy delivery
Product discontinued in Canada. So happy to have found on your site.
Surprisingly quick delivery.
Will definitely be reordering again.
30 grudnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your 5-star review. We’re so pleased you were able to find your favourite on our site and that it reached you so quickly.
It’s lovely to hear you’ll be reordering. We truly appreciate your support and look forward to welcoming you back again soon.
Where are my purchases from a month ago??
I purchased a few items from Bath & Unwind on 26 November 2025. Today is 27 December 2025 and I still have not received the items I purchased. I notified Bath & Unwind that my purchases have not arrived and received a generic automated acknowledgement email mid December and nothing since. The purchases were a Christmas gift. Hard to believe in this day and age that Bath & Unwind have a) been unable to harness the power of efficient delivery and b) have been so incredibly terrible with their customer service.
26 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
We’re very sorry to hear that you haven’t had a positive experience shopping with us.
I can see that we responded to your email on 23rd December and have since arranged a replacement for your order.
Unfortunately, parcels can occasionally go missing, particularly during international transit. We have therefore replaced your order, which is now on its way via DHL. While we regret that it did not arrive in time for Christmas, we truly hope it still brings you joy when it arrives.
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