My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Zobacz więcej
Reakcja na opinię
Very disappointed that the 6 x Noble Isle hand wash items that I ordered were not presented in boxes, it was just the hand wash in plastic dispensers without any packaging beyond the large cardboard b... Zobacz więcej
Reakcja na opinię
Selection is lovely, everything was easy to order, communication when it would arrive was excellent, got here quickly... it all smells delicious, cannot get anywhere else except by going to Scotland!!... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Dane kontaktowe
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Zjednoczone Królestwo
- 01179270430
- help@koan.is
- www.bathandunwind.com
4,3
Doskonała
802 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The product very good
9 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for the 5-star review! We're so happy to hear you're enjoying your products.
See you again soon!
Great website with great products
I accidentally discovered BathandUnwind.com while doing an online search for Omorovicza products several years ago, and I'm so happy I did. B&W has a great selection of many different brands at decent prices. (They were a lot more affordable last year, but I guess that's the nature of the market.) Since the orders are coming from across the pond, I realize it takes time to get here. I've never had a problem receiving my orders. Everything is always packed so well, which is greatly appreciated. Great packaging for great hard-to-find products. Thanks, Bath and Unwind!
18 marca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for sharing your journey with us! It’s wonderful to hear that an accidental search for Omorovicza several years ago turned into such a long-standing relationship. We know there are many places to shop, so we truly appreciate you sticking with us "across the pond."
We’re especially glad you noticed the care we put into our packaging. There’s nothing worse than opening a long-awaited delivery to find a mess, so we make it a priority to ensure your hard-to-find favorites arrive in pristine condition.
Regarding pricing, we hear you, the market has definitely been a bit of a roller coaster lately! We’re doing our best to keep our prices as competitive as possible while still sourcing the high-quality, authentic brands you love.
Thank you for your patience with international shipping and for being such a valued part of the Bath & Unwind community. We look forward to packing up your next order soon!
Good product!
Good product!
Good costumer experience!
Well done to Hannah, who helped with a courier delivery issue!
Thank you!
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for the 5-star shout-out!
We are thrilled to hear that you had a great experience with us. We’ll be sure to pass your kind words along to Hannah, she’ll be delighted to know that her help with your courier delivery made a difference. We know how stressful shipping hiccups can be, and Hannah is a pro at getting things back on track!
We appreciate your support and look forward to serving you again soon.
Easy search, easy buy, easy get!
It was easy to search for product with clear description. I found it at an incredible price (and even less than what was initially quoted) and I received exactly what I wanted in a timely manner.
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for taking the time to leave this lovely review.
I’m really glad you found the product easily and that the description helped you choose what you needed. It’s great to hear you were happy with the price and that everything arrived with you promptly as well.
We really appreciate your support and hope to see you again soon.
A very nice smelling lotion
I got to try the lotion on vacation in Scotland. Purchased a bottle and my husband loved it. Im so happy I was able to find it again and be able to purchase it. My husband loves the scent. I truly was amazed at how fast I got it coming from overseas.
Will continue to purchase
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your lovely review! 😊
We’re so glad you discovered the lotion while in Scotland and even happier that you were able to find it again. It’s wonderful to hear that both you and your husband love the scent—it’s definitely a favourite!
We’re also pleased the delivery reached you so quickly, even from overseas. Your continued support really means a lot to us, and we look forward to your next order 💛
Great company to purchase from
I placed an order from the U.S and it arrived in exactly 2 weeks. I’m very satisfied with my order and will definitely continue to repurchase from this company. I did not have to pay any extra tariffs and I was very pleased knowing the items are legit. I’m glad I can purchase my favorite items for a cheaper price from this website. Definitely recommend.
23 marca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for the fantastic review! It’s wonderful to hear that your experience with us was so seamless.
We know that ordering internationally can sometimes feel like a bit of a gamble, so we’re thrilled that your package arrived right on schedule and that you’re happy with the quality of your items. Ensuring our customers get authentic products at the best possible prices, without any hidden tariff surprises, is exactly what we strive for.
We can’t wait for your next order!
Great customer after-care!
I had ordered a few deodorant sticks, but I wasn't aware that B&U is UK-based (I live in The Netherlands). It took very long for the parcel to arrive (2 weeks), and prior to it arriving in the end, I contacted B&U saying the parcel probably got lost (no tracking was available). They then followed up very kindly, sent me a new parcel cost-free, asking only for this review :)
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for the kind words! We’re thrilled to hear that our team was able to turn a frustrating wait into a positive experience for you.
While we love that our deodorants are making their way across the channel to The Netherlands, we know that the "postal gap" between the UK and the EU can sometimes feel like a bit of a black hole. We really appreciate your patience while the original parcel was taking its scenic route!
It was a pleasure to help, and we’re so glad the replacement reached you safely. We hope you love the sticks now that they’ve finally arrived.
Thank you from across the water,
The B&U Team
The Best Foot Products
This company hands down has the best foot products! I would be lost with them. Also very speedy shipping!
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your kind words! We’re thrilled to hear that you love our foot care range—it really means a lot to us. Knowing our products make such a difference is exactly why we do what we do. 😊
We’re also glad you were happy with the speedy delivery! Thanks again for taking the time to share your experience with Bath & Unwind.
Order a item but unfortunately Evri…
Order a item but unfortunately Evri lost the parcel. Within twenty four hours after contacting Bath and Unwind Hannah was apologetic and had resend my item. Excellent service for my query
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for taking the time to share your experience. We are so sorry to hear that Evri misplaced your initial parcel, but we’re thrilled that Hannah was able to resolve this for you so quickly!
At Bath and Unwind, we know how disappointing it is to wait for a treat that doesn't arrive, so we make it our priority to get things back on track as fast as possible. I’ll be sure to pass your kind words along to Hannah, she’ll be delighted to know she made a difference.
We hope you enjoy your replacement items, and we look forward to seeing you again soon!
Excellent customer service
I placed an order with the company. Delivery was within 48 hours 👍
However there was a problem as it had leaked
After contacting the company I had a response within 24 hours and a replacement sent out and on its way . Can't wait to enjoy my product 🤗
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for sharing your experience! We are thrilled to hear that, despite the initial hiccup, we were able to get things back on track for you so quickly.
We know how disappointing it is to receive a package that isn't in perfect condition, but we’re glad our team could show you what our customer service is all about.
I recently ordered some of my favorite…
I recently ordered some of my favorite hair products from Bath and Unwind since I saw they had a discount and they came so quickly! Highly recommend
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your lovely review! We're so glad you were able to grab your favourite hair products at a great price and that your order arrived quickly.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Great Price
Products were a great price, delivery was quick and efficient, easy to order too!
25 marca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your great feedback! We're so pleased to hear you found our prices competitive, the ordering process easy, and the delivery quick and efficient.
We really appreciate your support and hope to see you again soon!
Lovely company to deal with
Lovely company to deal with, delivery was great, I did have a small issue with the item however they went above & beyond to rectify the issue with a much more than satisfying outcome. Thank you all again for your assistance & I will definitely recommend to other & also shop with you again
16 marca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your kind words! We're delighted to hear you had a great experience with our delivery and that our team was able to quickly resolve the issue for you. Your satisfaction means everything to us, and we truly appreciate your recommendation and continued support. We look forward to serving you again soon!
I didn’t receive nothing yet!!!!
I didn’t receive nothing yet!!!!! 2 monthssssssss !!!!! This is a scammer!?
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Best wishes,
Hannah
Bath & Unwind Customer Experience Team
disappointing!
disappointing!
I newly discovered this company and was so excited, placed my 1st order and it arrived everything was fine. then I placed another order which I never received evri driver left the package somewhere unknown. despite me continuously contacting them I have had no response form them regarding my m missing order.
I have tried to resolve with evri but as we know they are useless so I have no product and my money is gone.
19 marca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Hi,
Thank you for taking the time to leave your feedback. I'm Hannah, and I've recently joined the Bath & Unwind team.
I'm very sorry to read that your experience with us didn't meet your expectations. Although I appreciate this review was left some time ago, I wanted to reach out as we take all customer feedback seriously and are committed to improving our service.
Unfortunately, I haven't been able to identify your order from the information provided, but I'd really welcome the opportunity to look into what happened and see if there's anything I can do to put things right.
If you're happy to, please get in touch with me directly at hannah@koan.is with your name or order number, and I'll personally investigate your case.
Thank you again for your feedback, and I hope we have the opportunity to restore your confidence in Bath & Unwind.
Best wishes,
Hannah
Bath & Unwind Customer Experience Team
Top-tier Company.
Great products and prices. Good website, quick dispatch, securely packaged and arrived safely. Five Stars.
30 marca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for the five-star review! We’re thrilled to hear that you enjoyed our website experience and that your order arrived quickly and safely.
We pride ourselves on our packaging and efficiency, so it’s great to know we hit the mark for you. We look forward to seeing you again soon!
Great deals and customer service but poor shipping time
I felt that the specific item I purchased was on “back order” for way longer than the description had listed (10 days)
The agents via email were very kind and informative on keeping me posted when I inquired about the status. I wish the option in the portal was accurate regarding clicking the link to check the status of the order. Every time it didn’t state anything therefore I had to email about a shipping status update.
23 marca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your honest feedback. I’m sincerely sorry that the back-order period exceeded our original estimate and that our tracking portal didn't provide the clarity you needed.
I am, however, delighted to hear that our support team was able to provide kind and helpful updates in the meantime. I will be sure to share your praise with them!
Please know that we are currently looking into the technical sync issues with our order portal to ensure that 'live status' updates are more accurate moving forward. Your feedback helps us get better, and we truly appreciate your patience while we work through these growing pains.
Great products and reliable delivery.
Great products and reliable delivery.
10 marca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for the 5-star rating! We’re thrilled to hear you’re enjoying the products and that our delivery team hit the mark.
We look forward to serving you again soon!
Excellent customer service experience
Excellent customer service experience
18 marca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for the 5-star review! We take great pride in our customer service, so it’s wonderful to hear that you had such a positive experience with our team.
We’ll be sure to pass your kind words along to everyone here. We look forward to seeing you again soon!
Easy to use website. Competitive prices.
22 lutego 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Glad to hear we hit the mark for you! Thanks for the great feedback and for choosing us.
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