My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Zobacz więcej
Reakcja na opinię
Very disappointed that the 6 x Noble Isle hand wash items that I ordered were not presented in boxes, it was just the hand wash in plastic dispensers without any packaging beyond the large cardboard b... Zobacz więcej
Reakcja na opinię
Selection is lovely, everything was easy to order, communication when it would arrive was excellent, got here quickly... it all smells delicious, cannot get anywhere else except by going to Scotland!!... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Dane kontaktowe
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Zjednoczone Królestwo
- 01179270430
- help@koan.is
- www.bathandunwind.com
4,3
Doskonała
802 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great Service
Great Service, I ordered 2 diffusers however one arrived damaged from transit.
Customer service responded within 24 hrs. After providing evidence of the damaged product, a replacement was sent the following day.
21 czerwca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your review, we are very sorry your order arrived damaged however we are happy we could resolve this for you to your satisfaction. Kind regards, B&U.
Customer service is friendly
Customer service is friendly, prompt, helpful, and responsive. Excellent customer service.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your kind feedback, B&U
Service par excellence
Excellent service, wonderful product, happy wife!
28 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for taking the time to share your kind feedback. We're thrilled your wife is happy. B&U
Great website!
I'm very happy with the range of products,customer service and prompt delivery .Bath and Unwind has introduced me to endless new products some of which I now call my essentials.One of the best websites available to customers worldwide!
17 czerwca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your feedback, we look forward to serving you again in future. B&U
Very quick dispatch and great products
Very quick dispatch, items exactly as described. I was hesitant at first, never having heard of this store before, but everything went smoothly and wonderfully, and I will definitely be back. Huge plus for stocking UK brands!
22 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your feedback, we look forward to welcoming you back in the future. B&U
Great price and fast delivery
1 czerwca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your feedback! B&U
Good communication however couldn’t…
Good communication however couldn’t process my order even though I paid by PayPal which was a payment option. Given a refund but won’t be ordering again , they need to sort out their ordering service.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Hello, we are very sorry for the technical problems you experienced - rest assured we are working on this. We apologise for the inconvenience caused. B&U
Odpowiedź od Bath and Unwind
Thank you so much for your kind review, we look forward to serving you in the future. B&U
On time deliveryOn time Delivery and exactly the…
On time Delivery and exactly the product I needed.
7 czerwca 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for taking the time to write a lovely review, we're very happy to hear this.
Have a lovely week - B&U.
Highly recommended
Great range of products. Price competitive and with a range of special discounts and free product incentives which are usually relevant to my normal product choices. Very responsive excellent customer support.
31 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Wow, thank you for the amazing feedback! We love hearing that you're enjoying our product range and that our special discounts are adding value to your shopping experience. Providing responsive, excellent customer support is our top priority, so your review truly means the world to the whole team. Happy shopping! 😊
Odpowiedź od Bath and Unwind
Thanks for the great feedback! Fast service and high-quality products are exactly what we aim for, so we're delighted to hear we hit the mark for you. Enjoy your purchase! 😊
L’acheminement du produit a pris du…
L’acheminement du produit a pris du temps
Mais le service client est très réactif et le produit est très agréable
Cela vaut la peine d’attendre
Je recommande
22 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Merci beaucoup pour votre recommandation ! Nous sommes désolés pour l'attente, mais tellement heureux que le produit vous plaise et que notre service client ait été à la hauteur. Merci pour votre patience ! 😊
Customer service is amazing
Customer service is amazing, would 100% recommend.
30 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thanks for the 5 stars! We're so glad you loved our customer service, and we truly appreciate the recommendation. Let us know if you ever need anything else! 😊
Really nice company to use
Really nice company to use, I was having a dull day made worse thinking my order was lost by evri. The cust service responded so quickly with helpful directions on where to find my parcel from street view. Thank you 🙏
26 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for the 5-star review! We are so happy we could help you locate your parcel and bring a little sunshine to a dull day. Using Street View to guide you was a brilliant move by our team, and we're thrilled it worked out. Thanks for choosing us! 🙏
I have used Kevin Murphy products for a…
I have used Kevin Murphy products for a few years now after my hairdresser introduced them to me. I now purchase them direct online.
The website is simple to use with a great choice. The products are great quality and reasonably priced. Packaging and delivery time is excellent. Great all round service.
1 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for the wonderful 5-star review! We're so glad our team was able to swiftly update your address for you. Providing fast, helpful support is what we strive for every day. We truly appreciate your kind words!
The customer service team is great
The customer service team is great, they responds to my request change on address very swiftly. I am very moved by their response.
27 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for the wonderful 5-star review! We're so glad our team was able to swiftly update your address for you. Providing fast, helpful support is what we strive for every day. We truly appreciate your kind words!
it was not clear that the items were…
it was not clear that the items were coming from the US. the banner on website said free shipping to new zealand which was great, but it took over 2 weeks to get here which was not ideal.
12 kwietnia 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for sharing your feedback with us. We are glad you were able to take advantage of our free shipping to New Zealand, but we're sorry the wait felt too long. To help clear up any confusion, our team is actually based in the UK, not the US! Because we are shipping halfway across the world, our delivery estimate of 12–16 working days is noted at checkout, and we're glad your order arrived within that window. That said, we appreciate your feedback and will look into making our international shipping times even more prominent on our main pages. We hope you enjoy your purchase!
The products offered are high quality &…
The products offered are high quality & customer service is excellent! Very happy with my purchase!
20 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for the wonderful review! We are thrilled to hear that you're happy with your purchase and that our team provided excellent service. Quality and customer care are our top priorities, so your feedback means the world to us. Enjoy your new products, and we hope to welcome you back soon!
Good quality and effective
Good quality and effective.
I will continue to purchase.
19 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your feedback, we are very happy to hear this! Kind regards, B&U
Great service
Great service to rectify an incomplete order swiftly and efficiently.
6 maja 2026
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for the fantastic feedback! We truly appreciate you giving us the chance to make things right.
While we always aim for perfection on the first try, we’re glad our team was able to step up and resolve the missing items swiftly and efficiently. Knowing that we turned your experience around means a lot to us.
We look forward to serving you again soon!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.