My package went missing despite it having been reported as delivered. My interactions with both Isobel and Hannah have been civilized, polite, respectful, professional towards resolving the loss and r... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was very happy with my order. I ordered Davroe shampoo and conditioner, Davroe leave-in hair balm and Caudalie shower gel. All of the items arrived in perfect condition. I will definitely order from... Zobacz więcej
Reakcja na opinię
Very disappointed that the 6 x Noble Isle hand wash items that I ordered were not presented in boxes, it was just the hand wash in plastic dispensers without any packaging beyond the large cardboard b... Zobacz więcej
Reakcja na opinię
Selection is lovely, everything was easy to order, communication when it would arrive was excellent, got here quickly... it all smells delicious, cannot get anywhere else except by going to Scotland!!... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe.
Dane kontaktowe
Unit 1A | Bulwark Industrial Estate, NP16 5QZ, Chepstow, Zjednoczone Królestwo
- 01179270430
- help@koan.is
- www.bathandunwind.com
4,3
Doskonała
802 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great experience.
Fast shipping, good prices and NYR products that I need. Customer support responds fast and resolves issues proactively.
17 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your kind words! We’re delighted to hear that our fast shipping, fair pricing, and Neal's Yard Remedies products are meeting your needs. It’s wonderful to know our customer support team was able to respond quickly and resolve your issue proactively. Your feedback motivates us to keep delivering the best possible experience.
I was really disappointed with this…
I was really disappointed with this company. The order I received was completely different from what I ordered and just looked like a load of reject samples they just put together. Totally unacceptable. It wasn’t packaged nicely either and a complete waste of money. Fortunately I was able to send it back and get a refund, however that wasn’t easy either and required emails back and forth waiting days in between to get it sorted. I definitely will not be using again and I feel extremely let down.
17 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your disappointment and appreciate you bringing this to our attention — it helps us improve.
Having reviewed your correspondence with our customer service team, it’s clear that we aimed to support you promptly and thoroughly throughout the issue. We're sorry that your experience still left you feeling dissatisfied, and we regret that it led to a negative review.
If there's anything further we can do to restore your confidence, please don’t hesitate to reach out.
Great expiriance!
I had great expiriance every time I order. Parcel is packed with care and never had an issue. Loving the rewards system 😊Customer service is very helpful 👍 Thanks
5 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your kind words! We’re thrilled you had a great experience and look forward to welcoming you back on site soon. Enjoy every moment of your Kevin Murphy hair care ritual!
Satisfied with my purchased
Satisfied with my purchased! I will buy more product from this page.
14 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your kind words! We're thrilled to hear you're happy with your purchase and excited to welcome you back for more. Your support means the world to us!
One of the ordered products
One of the ordered products, the bath and shower gel was not at all wrapped up and arrived in two pieces, some of the contents spilled - avoidable.
Besides that , all good
11 listopada 2024
Opinia niezależna
Odpowiedź od Bath and Unwind
We're truly sorry to hear about your experience. If you haven’t already connected with our customer service team, we’d love the chance to make things right. Please reach out to us at help@koan.is — we’re here to support you.
Product never arrived twice
Product never arrived twice. The first time was my problem I had put the next door street number for delivery. It never arrived at either address. I reordered after correcting the address and still nothing
1 października 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your review . We’re sorry to hear you’re still waiting and understand how frustrating that must be.
We’ve looked into your order and can confirm it was dispatched promptly, with an estimated delivery window of 12–16 working days. Today marks the final day of that timeframe, and we haven’t received any emails from you since dispatch to help investigate sooner.
We’re here to help, and we’d love the chance to resolve this for you, please reach out to our customer care team so we can look into next steps and make things right.
Aggressive e-mail Marketing but no Aggressive Customer Service
Although the products offered by the company are good, the reputation of Bath & Unwind suffers due to lack of responsiveness to emails to Customer Service, no working phone number and complete inability to reach a human being for help, no email address for management on the website. Pity.
3 listopada 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your review — we’re genuinely sorry to hear you’ve been disappointed.
We’ve looked into your order and can confirm it was delivered on time, and we’ve responded to all emails promptly in an effort to assist. We understand how frustrating it can be when things don’t go as expected, especially when travel plans are involved, and we’ve done everything we can to help from our side.
While we don’t currently offer phone support, our customer care team is always reachable via email and committed to resolving issues as quickly and kindly as possible. We’re proud of our products and service, and we’re sorry this experience didn’t reflect that for you
It’s still not deliverd😢
27 października 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Hi Miriam,
We’re really sorry to hear about your experience. We haven’t been able to locate any previous contact from you with our customer service team, so to help get this sorted swiftly, we’ve just sent you an email.
Please keep an eye out for it — we’re here to make things right and ensure your order reaches you as quickly as possible.
We look forward to resolving this for you!
Good experience buying
I’ve bought from Bath and Unwind a few times now and it has always been a good experience. I’m always tempted to buy some products when there is some kind of offer on - unfortunately, my budget doesn’t run to every offer!
13 października 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
We’re incredibly grateful for your feedback — it means a lot to us.
Thank you for choosing us, and we look forward to being part of your journey again in the future.
Odpowiedź od Bath and Unwind
Hi Christopher!
Thank you so much for your feedback, so pleased to hear you are happy with your shopping experience! If you would like to share any improvements we can make to turn that 4 star into a 5, we are all ears, please drop us an email.
Many thanks!
Great price on a tried and trusted…
Great price on a tried and trusted product.. very well packaged and arrived on time.. couldn’t ask for more!!
25 września 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Hi Suzanne,
Thank you so much for your feedback, we are thrilled that you are happy with the service we provided and look forward to seeing you again in the future.
Many thanks!
Products are great
Products are great. Delivery was to wrong house.
24 września 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for taking the time to leave a review — we're delighted to hear you're happy with your products!
We're truly sorry to learn they were delivered to the wrong address. We've reached out to you privately to confirm your details and ensure this was a courier error, not ours. This will help us prevent any similar issues in the future.
Please keep an eye out for our email — we’re here to make things right.
Excellent service and personal…
Excellent service and personal attention
I’m very pleased with the service from Bath & Unwind, and especially with the communication from Liddi. Her message was thoughtful and reassuring, and it’s clear she approaches her work with genuine care and attention. Everything around my order has been handled smoothly and transparently.
Thank you for the outstanding support and personal touch — it truly makes a difference. Highly recommended!
6 października 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your kind words — we truly appreciate you taking the time to leave such a lovely review. We'll make sure Liddi sees your thoughtful feedback!
We're grateful to have you as a valued customer and look forward to serving you again.
Great products and great prices
Great products and great prices. Prompt delivery
19 września 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you so much for your feedback! We look forward to seeing you again in the future.
Thank you from everyone at Bath & Unwind UK.
I never received my package
I never received my package, and they haven’t replied to my emails. I also haven’t received any information about where it is or who sent it. They just took my money litterally its been over a month
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
I am truly sorry to hear about your experience regarding your order. I understand how frustrating it must be not to receive your package, especially after such a long wait.
We received your email at the same time as your Trust Pilot review, and I want to assure you that we have responded to your email. Please take a moment to check your spam or junk folder, as sometimes our messages can end up there.
Please allow us a little time to investigate further and provide you with an update. Your satisfaction is important to us, and we appreciate your patience during this process.
Niets ontvangen, onbereikbare klantenservice
Mijn bestelling zou 7 augustus geleverd worden, maar ik heb niets ontvangen. Ik heb meerdere keren met de klantenservice contact gezocht maar ik krijg geen enkele reactie. Ik ben heel erg teleurgesteld en mijn geld kwijt.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for bringing this to our attention, and we're truly sorry to hear that your order hasn't arrived.
We can confirm that a response to your email was sent on August 11th—it's possible it may have landed in your spam or junk folder by mistake. As we didn’t receive a follow-up, we had assumed everything had been resolved.
To get this sorted swiftly, a member of our customer care team has just reached out to you again. Please keep an eye on your inbox, and don’t forget to check your spam or junk folders in case it’s been misdirected.
We sincerely apologise for the inconvenience and are committed to resolving this for you as quickly as possible.
Great Deals on authentic product lines
I get great deals on Omorovicza from their website, they ship in a timely manner and have been responsive when I had to email them with a question. Free shipping on orders over $35 is a great deal! Perfect!
13 sierpnia 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
We’re so grateful for your lovely feedback! It means the world to us, and we’re thrilled to be your go-to for Omorovicza favourites.
Virkelig lang levering!!
Jeg lagde en ordre den 27.07.25 og vi har i dag 24.08.25 og jeg har stadig ikke modtaget noget.
1 af de bestilte varer stod på hjemmesiden som pre- order- afsendes om 1-2 uger. Efter ca 10 dage blev alle varer ændret til pre-order afsendes indenfor 1-2 uger??
Nu 20 hverdage/4 uger efter har jeg stadig ikke modtaget noget, og alle varerne står stadig med samme “pre- order afsendes inden for 1-2 uger” status??
Jeg har skrevet til kunde service for 14 dage siden og hørt fra dem endnu, ud over et standart svar hvor de opfordre til ikke at skrive til dem igen, før man har fået svar på første henvendelse!!
Jeg vil umiddelbart ikke anbefale nogen fra DK at bestille fra denne hjemmeside, voldsom lang levering, og en nærmeste ikke eksisterende kundeservice!!!
27 lipca 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
We sincerely apologise for the delays you have experienced, and we understand how important this order is to you. Please rest assured that we are actively working on a solution and will be in touch via email shortly.
I would also like to mention that we responded to your email on 4th August. If you haven’t seen our reply, please check your spam or junk folder, as sometimes our messages can inadvertently land there.
Your satisfaction is our top priority, and we appreciate your patience during this time. We will ensure to keep you updated, so please keep an eye on your emails for further communication from us today.
Excellent customer service.
Order didn't arrive in the 24 hours it was supposed to due to Yodel's incompetence. I contacted Yodel who couldn't care less. Bath and Unwind on the other hand were brilliant and after contacting them they quickly refunded the delivery cost.
18 lipca 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
Thank you for your lovely feedback! We are so pleased we could resolve a situation which can cause so much frustration.
We look forward to you returning to shop with us, when you are next in need of some little luxuries!
Great customer service
After my shipment did not arrive due to a missing house number, Bath & Unwind responded super quickly and very accommodatingly to resolve my inconvenience. They took responsibility for the shipment and refunded me the full purchase price. That's great customer service!
1 lipca 2025
Opinia niezależna
Odpowiedź od Bath and Unwind
I’m sorry to hear that you felt the need to leave negative feedback regarding your recent experience. We genuinely appreciate your insights, as they help us improve our service.
We have responded to your email this afternoon with a resolution regarding your order. I encourage you to read through that email, as it contains important information that we believe will address your concerns.
Our aim is to ensure your satisfaction, and we hope that the resolution we provided meets your expectations. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Your satisfaction is very important to us, and we are here to help.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.