Bambinodirect Recenzje 

hello great performance in the delivery of the order, received in good condition, good communication. Just add one complains, the website should be more user friendly, an example, there is no direct login for users, which is easy to access all the information about ordering and emessages. thank you all.

Item was delivered within 2-3 days, emails and texts were sent to inform of delivery in case I wasn't in. Customer Service great!! Thank you

I brought the v-tech toot toot drivers collection for my son for christmas. Best price across the web and fast delivery. Only small negative I had was that the delivery people left the parcel in the refuse bin, which if it had been bin day could have been disastrous! No signature was taken even though they said it would need one! But great service and communication otherwise :) Well reccommended!!!

We had been searching for a particular stroller for what seemed like an eternity online before finding it in the colour we wanted at Bambino direct. The price was excellent and up to £50 cheaper than we'd seen elsewhere and the booking process was quick and simple to complete. The stroller arrived the next day and we were kept informed about delivery times via email and text. Having had some hideous experiences buying online it was great to see it work so well. I'd recommend bambino direct without hesitation.

We did lots of research to see what pram would be best for my daughter who is expecting twins. Once you have decided on the make model and colour, you then find the best price. That is what pointed us in the direction of Bambino Direct. Not only were they absolutely the most competitive but they offered very quick delivery. I have never before been advised at so many stages that our delivery was on the way - and this was really useful. We knew the day, and the approximate time span, and THEN we were told it would be with us in an hour - so the whole day was not wasted waiting for a delivery that didn't arrive when expected. GREAT service, I really mean that. We are so delighted, just waiting for those babies to come along now. That is not quite the sure thing of a Bambino Direct delivery!

I am very pleased with the highchair bought for my little girl.
Delivery was fast and I was informed about the progress via my phone.
I hope to use BambinoDirect in the future.

We ordered the hauk trio shopper and we just love it. The price was fantastic, real value for money and we feel like this site was a God send. Only issue is, make sure you check the delivery address they have for you as I didn't really check properly and our product was delivered to the neighbouring road. Lucky enough, they signed for it and I picked it up from there with no issues.

I bought the Boon Naked bath which I haven't used yet as baby hasn't arrived, but have had a good play with and it looks great! The customer service I received was brilliant, I originally chose something that was a pre-order item then changed my mind so called and changed the item which was then delivered the next day by Parcel force who are one of the better courier services! (got a txt to say it was on it's way an hour before it arrived) all went very smoothly despite me changing my mind! and will definitely use them again .

I've purchased a Graco Mirage Travel System on Monday, Oct 28, on Bambino Direct website. Right after placing the order, I've looked for some reviews online, just to make sure I could trust the company.
The reviews I've read were scary, to say the least. People saying that the purchase hasn't arrived on time, or hasn't arrived at all; products were broken; packages were torn and filthy and loads of complaints about costumer service. Well, those people purchased over £600 worth of products. What would they do with mine, that was slightly under £100??? The order was placed and I had nothing else to do, but waiting.
Well, yesterday, Oct 29, they sent me an e-mail, informing that the order was despatched and today, Oct 30, they have delivered, after sending an SMS with the estimated time (90 min after the SMS). The package was in perfect condition, as well as the products.
It was a surprise, after all the bad reviews, but I think that was just a phase Bambino Direct was going through...
I am very happy with my purchase, the first one for our first baby, and I will definitely go back and buy the other items I need from them.

my little great grandson will have hours of fun and it will help him to walk and get his balance thank you

Great service

I purchased a pram travel system for my son and his partner. The service was fast and efficient arriving well before expected, and the item was very well packaged. The item won't be used until December. But quality looks brilliant.

I ordered a baby jogger city mini over the phone. Great customer service. Best price I've seen anywhere. Free delivery and arrived promptly. Will shop with bambino direct again.

I have recently purchased a "princess and the frog" dressing table set. I cannot comment on the quality of the product yet as it is a Christmas present so is still in its box hidden away.
The service from Bambino Direct has been excellent. Prompt delivery.
Hopefully the product itself will be excellent too!

Great price, fast delivery, very satisfied....
I would recommend Bambino Direct and will definitely use the service again!

Bought my nursery furniture from this company online prices were competitive order 4th August allowing what I thought would be sufficient time as my baby is due 8th Nov paid in full over £1000 what advised delivery would be 6 weeks approx middle of September we got to the 16th September and I hadn't heard anything so decided to chase as was told it would be w/c 30th Sept I waited until 3rd Oct hadn't heard anything so called again a d was assured still w/c 30th Sept even though that week was almost over and then the following morning received and email stating a two week wait I called the person concerned and they were looking into it we are almost another week later and I'm still waiting for the call back I was promised last week. They simply don't care and will tell you anything my nursery is almost ready and I have no finalised delivery date on the furniture which I fell in love with back in July just wish I had bought elsewhere as this company simply doesn't care can't be bothered to contact customers and has ruined what is meant to be a special time preparing my nursery AVOiD at all costs even if more expensive elsewhere I wouldn't give them the time of day and I'm just hoping my furniture arrives at some point otherwise I will be contacting my credit card supplier as thank goodness when shopping online I use my credit card for extra protection.

This company is shocking.. It was my worst ever online experience & I will most definitely not be a retuning customer.

Earlier this year I purchased a stroller. Delivery was prompt etc, no problems there. The problems were when I began using the stroller. The front left wheel was faulty & was very difficult to push whilst my toddler was sat in it. The hood didn't match the description on the website either.

I contacted Bambino Direct who arranged a collection so the manufaturer could investigate. This meant that I was left without a pushchair whilst the investigation was under way.

The pushchair eventually returned with a note from the manufacturer saying that the chasis had been realigned. I was not impressed, when I called Bambino Direct I told them I either wanted a brand new replacement or my money back.. Instead I get a repaired item, which was faulty in the first place!

Anyway.. Regardless of the 'chassis being aligned' the pushchair remained the same! I called Bambino Direct AGAIN and they arranged yet another collection so that the pushchair could be investigated by the manufaturer. Again I was left without a pushchair.

The pushchair came back from the manufacturer with a note saying that the problem I was reporting was from wear and tear!! As you can imagine I was furious, the pushchair arrived faulty in the first place and I had used the pushchair just a handful of times!

I called Bambino direct a countless number of times to get a refund.. They were not helpful in the slightest and always passed on the blame to the manufacturer, saying that they were the ones who made the final decision into any investigations made etc.

Clearly stated on the Bambino direct website is this:

Faults occurring within 28 Days of Receipt:
If any of our products develop a fault within the first 28 days we are happy to help you resolve the issue. Whether it's for repair or replace. Your statutory rights may allow refunds in specific instances, please call us if you need advice.

I contacted them on the day of delivery to advise them of the fault and they made the process very difficult, so difficult that I still to this day am lumbered with a faulty pushchair in my garage and no refund.

I read the reviews on here after my experience, and contacted Laura at Bambino Direct on the email address she had provided for the customers who had left negative feedback.. Laura promised all of the unhappy customers a quick resolution to their problems. I received no response.

Bambino direct.. If you are reading this, there is a faulty pushchair in my garage that could so with collecting. Many thanks.

Stay away from this company at all costs.

The trampoline is of the best quality, instructions are very good and easy to follow.
I am very pleased with everything and my grandchildren love it.
Your service and delivery is excellent and exceeded my expectations in everyway.
I only wish, that all the companies would follow your example

We ordered a Concord Neo travel system from Bambino direct, the price was good and the delivery was fast. Unfortunately that's where the good part ends.

When we unpacked the goods there was a rip in the fabric of the pushchair. We called Bambino immediately and they asked us to e-mail a photo of the damage. We did this straight away and were told it was definitely faulty.

We were advised to wait 48 hours for a response. 48 hours came and went, so we called to chase. They refuse to let you speak to the returns team, so we spoke to customer services who advised they were waiting for a response from the supplier and we would hear in a couple of days.

Surprise, surprise, no returned call again. We called to chase again and were again told they were waiting for a response but we would definitely hear back by the end of the week. By Friday evening, still nothing, so we called them again and were told they may have a replacement in stock and that they would see if they could get that sent to us. We were asked to wait until Monday.

You guessed it, no call back from Bambino on the Monday, so we called again on Tuesday. Customer services then claimed there was no note of them ever offering us the replacement as they don't hold it in stock! They then said that they would e-mail the supplier to see if they had one, this is 2 weeks after being told they had already done this! We were assured they would call us back by Thursday and low and behold, nothing.

We called again Thursday evening and were told they had a reply from the supplier and that they couldn't find a replacement. We then said we wanted to return the goods for a refund and they said collection would take place the next day.

Parcel Force arrived the next day and said they were only authorised to take one box as that's what the order from Bambino said. The travel system is in two big boxes. I managed to get the driver to wait whilst I rang Bambino and the lady spoke directly to the driver and agreed to cancel that collection but put through another one for the same day, with 2 boxes. The driver accepted this and took both boxes.

On the Monday, another Parcel Force driver turned up to take 2 boxes. Bambino had put the collection through for the Monday. Obviously the boxes had already gone, so I advised the driver of this.

We called Bambino a couple of days later and were advised the goods had been received but that they would need 48 hours to check them. We then received an e-mail asking us to arrange for collection of the goods! Two days later we called Bambino again, and a very rude lady told my wife that they hadn't received the travel system and had only received a fabric pack, seeing as we hadn't ordered a fabric pack from them or anyone else, and they don't actually exist for that model, this seems very unlikely.

They then said that they need 5 working days to investigate but if they can't track down the goods they won't give us any money back. As this is over £500, it is obviously very disturbing. We are not in the position to buy something we clearly need before the baby is born.

We are currently left waiting, again, whilst getting ever closer to the due date.

I can honestly say that Bambino Direct is the worst online company I have ever had the misfortune to deal with. What appears to be a good price is definitely overshadowed by absolutely appalling customer service.

Avoid, Avoid, Avoid

Great price, super fast delivery. Will definitely use again.