Continue richieste di verifica dell’identità anche dopo che la verifica risulta effettuata con successo. Tutta la procedura di identificazione, inoltre , è estremamente macchinosa e poco efficie... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I received an unsolicited payment card from this company, who I've never heard of. On complaining, it turns out it was sent as a cash-back reward from a company I'd bought a tyre from. But with n... Zobacz więcej
Reakcja na opinię
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... Zobacz więcej
Reakcja na opinię
Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Dane kontaktowe
Millbank Tower, SW1P 4PQ, London, Zjednoczone Królestwo
- customer.services@b4bpayments.com
- www.b4bpayments.com
2,5
Słaba
387 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
B4B payment card problem
I received my card today and had trouble setting up on the app and had to call customer services to set the card up but still not working though the app only on line, then got the card activated and there is no money on the card, I contacted customer services again but they couldn't help me so I'm a bit disappointed with this service.
8 lipca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Customer,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
It is not possible to get access to…
It is not possible to get access to this virtual money after getting the refund from Fitbit.
Is it all a big scam?
8 lipca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Heike,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
The chat portal can be found towards the bottom of the screen on the right and is available in eight different languages.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Dreadful online and phone access
Dreadful online and phone access. Nightmare to register as no place to leave an email address or mobile number and even though card is active as stated on dashboard, it could not be used!
Nb What I would say though is that when I could get on to chat both Leon and Robert were really helpful. All issues resolved. The site however, is still dreadful to get registered on. This should be looked at.
6 lipca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Stephen,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
just beware
just beware, b4b is a scam company. He goes out of his way just to take funds and close you right after. We are pursuing regulators to have their license revoked. We have enough material for this.
5 lipca 2023
Opinia niezależna
B4B Fitbit refund
I was sent an email for a refund on a Fitbit Ionic due to safety issues. This refund was for £245.00 on a B4B card. I have never been able to use this s I could not activate it. After many attempts I was told that it had been activated but has now expired and the money is lost. Seems I'm not the only one to have been caught out by this. I sure won't be using them or Fitbit ever again!
3 lipca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Marsh,
I'm sorry to learn of the experience you've had with us.
It seems that you never get in touch with our cs team.
Anyway FitBit should issue a new vcard for you so please contact them for further assistance on this.
For assistance regarding how to use the card, please call our cs team at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
It's not working for me ..
It's not working for me ..
It keeps tell me 'bad request '
21 czerwca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Marrieta,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
EXPIRED
I was unable to resolve my password conflict with you, before the card expired. You should have a record of me contacting you to discuss the issue, well before the card expired. I was not receiving the code, when trying to reset my password. Strange how now that my card has expired, I am able to reset my password and receive the code. I have not been able to spend a single penny of the money that was on the card.
18 czerwca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Daz,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Fitbit refund
Hi. I've received a refind mail from fitbit with a Card Code. When i went to B4B Payment and signed in, they asked for the sms code. But unfortunately, I didn't get any sms code to fill it and proceed.
Please advise how this issue could be solved.
15 czerwca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Aimee,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Every so often I can not get the code…
Every so often I can not get the code to enter my account
14 czerwca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Salve Romina,
ci dispiace apprendere dell'esperienza negativa.
Vorremmo saperne di più sulla sua problematica specifica e provare a trovare una soluzione.
La invitiamo a chiamarci al numero +3901084802321, dove un nostro agente sarà felice di assisterla.
Altrimenti, la invitiamo ad inviarci un messaggio tramite la live chat dal nostro sito https://www.b4bpayments.com/prepaid/contact-us/
Siamo disponibile dalle 8:00 alle 20:00, tutta la settimana.
Cordiali Saluti,
B4B Payments team
Unable to activate card
Unable to activate card
Excessive amount of security for a reward card
9 czerwca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Consumer,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
Ingevolge een refund van een fitbit…
Ingevolge een refund van een fitbit uurwerk kreeg ik na maanden bellen, mailen etc... een virtuele mastercard van B4B Payments met daarop het bedrag van de refund. Nu we een aankoop willen doen met deze kaart blijkt dit niet mogelijk. Aanmelding is niet mogelijk ondanks dat username en wachtwoord correct zijn. Er verschijnt melding dat een veiligheidscode via SMS verstuurd werd, maar deze komt nooit aan. Alsdusdanig kunnen we deze niet inbrengen en verder gaan met inloggen op het account van B4B Payments. Er rijzen vragen op of het geen oplichterij betreft? Wat mij toch zou verbazen van een bedrijf dat samenwerkt met FitBit.
Via de website van B4B hebben we een contactformulier ingevuld met de vraag om dit op te lossen. Tot dusver eveneens geen reactie???
8 czerwca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Steve,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +3197010253696, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Service clients top !
Après avoir lu les avis très négatif sur la plateforme B4B pour le remboursement de ma FitBit j'ai contacté directement le service client : 0032460204387. La personne m'a expliqué toutes les démarches à suivre.
J'ai enregistré la carte dans le Wallet Apple je peux maintenant acheter en ligne ou en physique dans tous les lieux qui acceptent les MasterCard. Merci !!!
2 czerwca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hello Yo,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind Regards,
B4B Payments Team
Fitbit refund
Fitbit refund
Registered fine
Can't log in as your trying to send me an sms message and you don't have my blinking phone number
1 czerwca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi MICHAEL INCE-TIVEY,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
Comment utiliser cette Carte
bonjour
impossible de vous joindre au numéro 442034755331
michel Richet
0781154563
j'attends davantage d'explications sur le fonctionnement cette carte
25 maja 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Michel,
I'm sorry to learn of the experience you've had with us.
Our UK cs number is regularly working +442034755351 (8.30am – 5.30pm BST – Monday to Friday) and it seems that you spoke with our cs team several times.
Anyway an advisor will get in touch with you shortly.
Kind Regards,
B4B Payments Team
Apparently these cards expire and you lose any balance!
I received a prepaid card from Fitbit, I used some of the credit then tried other times and couldn’t use it, the transaction was declined.
I then noticed a while later that the balance had Gone!
After messaging them I was told the card had expired and I lost my balance!
How is this fair, it was my money and it was taken.
Seems a bit of a scam!!!
I will be complaining to Fitbit and advising not to use again.
1 kwietnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Pete,
thank you for your review.
The card has an expiry date in according to our business partner but it doesn't mean the you lost the balance.
Please contact FitBit to get a new card.
For any other clarification, please call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Just awful technology
Just awful technology, a frustrating experience and I hope I never have to use them again.
21 maja 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Nicola,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Your app is the worst
11 maja 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Patty,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
J’ai recu 26 cartes de paiement par…
J’ai recu 26 cartes de paiement par Delta airlines pour un dedomagement (valeure totale = 1300€) je n’arrive a enregistrer qu’une seule carte de 25€ comment enregistrer les autres sur mon compte ? Merci
9 maja 2023
Opinia niezależna
Odpowiedź od B4BPayments
Bonjour David, Nous sommes désolés pour se desagrement.
Nous aimerions avoir plus de detail sur votre situation afin de pouvoir vous aidez.
Pouvez vous nous contacter au +32460204387 , nos conseiller se ferons un plaisir de de vous aidez.
Nous sommes ouvert de 8h30 a 17h30 du lundi au vendredi.
Bien cordialement.
B4B PAYMENTS TEAM
My awful experience with B4B payments
I received a preloaded card with money in it. However, I cannot access this card as when I try to login it asks me to input a code which is sent through SMS. I have yet to receive a text within the 3 minute time window with the security code even though the company has my number as it alerted me that I have been 'gifted' the card.
Also looking at the features there seems to be very little you can do with the money as you cannot transfer to paypal of debit visa cards easily.
Overall I would advise businesses to stay well away from this product as it a massive headache. If you wanted to give to money to a user, just give them cash or a gift card to avoid using this scam of a service.
8 maja 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Fred,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
unable to finish registration of new card
4 maja 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Pavel,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.