Continue richieste di verifica dell’identità anche dopo che la verifica risulta effettuata con successo. Tutta la procedura di identificazione, inoltre , è estremamente macchinosa e poco efficie... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I received an unsolicited payment card from this company, who I've never heard of. On complaining, it turns out it was sent as a cash-back reward from a company I'd bought a tyre from. But with n... Zobacz więcej
Reakcja na opinię
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... Zobacz więcej
Reakcja na opinię
Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Dane kontaktowe
Millbank Tower, SW1P 4PQ, London, Zjednoczone Królestwo
- customer.services@b4bpayments.com
- www.b4bpayments.com
2,5
Słaba
387 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Inni użytkownicy przeglądali również
At first
At first, I found it a little strange, but I soon got the grasp of it.
1 listopada 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Guillermo,
Thanks for leaving your positive review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
I never receive the code on the phone
I hardly ever receive the code on the phone. Then calling the customer service most of the times gets resolved until it happens again and I need to call them again. Waste of time, energy and money because these calls are not free. Really frustrating.
5 października 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Δαναη,
I'm sorry to learn of the experience you've had with us.
Please send a message for free to our live chat by clicking on https://www.b4bpayments.com, the chat portal can be found towards the bottom of the screen on the right and is available in eight different languages.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to chatting with you there.
Regards,
B4B Payments Team
Awful user experience
Awful user experience. I didn't managed to complete the procedure, because there was an error in the matching procedure between my ID card and my face.
24 września 2023
Opinia niezależna
Odpowiedź od B4BPayments
Salve Giovanni,
non ci risultano carte o profili a nome di Giovanni Scivoletto.
La invitiamo comunque a contattare il nostro Servizio Clienti al numero +390108480232, oppure tramite live chat visitando il nostro sito www.b4bpayments.com.
Siamo disponibili dal lunedì alla domenica, dalle 8:00 alle 20:00.
Cordiali saluti,
B4B Payments Team
Never receive code sent to phone
Never receive code sent to phone, called customer service & they said they made sure the phone number associated with the account was correct & still don't receive codes. Why can't we request to receive codes via email as alternative? Most other companies offer that. I have no way to access this account even though I have a log in ID, password & PIN number. That is really bad customer service!
24 września 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Chris,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Da molto tempo non mi invia più…
Da molto tempo non mi invia più l'o.t.p.e non so come fare per risolvere, poiché non so chi chiamare.Gradirei un numero da contattare,al quale risponda un operatore.
23 września 2023
Opinia niezależna
Odpowiedź od B4BPayments
Salve Loredana,
ci dispiace per l'esperienza negativa.
Vorremmo saperne di più sulla sua problematica specifica e provare a trovare una soluzione.
La invitiamo a chiamarci al numero +3901084802321, dove un nostro agente sarà felice di assisterla.
Altrimenti, la invitiamo ad inviarci un messaggio tramite la live chat dal nostro sito https://www.b4bpayments.com.
Siamo disponibile dalle 8:00 alle 20:00, tutta la settimana.
Cordiali Saluti,
B4B Payments Team
Non funziona e non riesco a contattare…
Non funziona e non riesco a contattare un numero in italia
18 sierpnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Gentile Cliente,
ci dispiace apprendere dell'esperienza negativa.
Vorremmo saperne di più sulla sua problematica specifica e provare a trovare una soluzione.
La invitiamo a provare nuovamente a chiamarci al numero +3901084802321, dove un nostro agente sarà felice di assisterla.
Altrimenti, la invitiamo a contattarci tramite la live chat dal nostro sito https://www.b4bpayments.com
Siamo disponibili dalle 8:00 alle 20:00, tutta la settimana.
Cordiali Saluti,
B4B Payments Team
When I registered there is no option…
When I registered there is no option for mobile number so when I register is only email indication then i log in it say they send the PIN to MOBILE NUMBER.
10 września 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Elsiejem,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Login issue resolved
Perfect Payment Solution.
Could anyone please help me?
10 września 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Rohit,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Ich kann mich nicht einloggen
Ich kann micht nicht einloggen und mein Konto nicht öffnen, da ich keine Security code per SMS erhalte
5 września 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Marina,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Awful customer service
Awful customer service. Locked out of account through no fault of my own, they take ages to reply and then blame me and yet I am still unable to access my account
4 września 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Barry,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
My card said it expired 08/23 which is…
My card said it expired 08/23 which is normally the end of the month, now I see it expired on the 10/08/2023 and there was still $15 left on it. I have tried to contact you but I get err404. So now I lose the money without warning. I'm in South Africa and can't call international numbers.
10 sierpnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Janine,
I'm sorry to learn of the experience you've had with us.
The expiry date is indicated on the cardholder portal top right under ‘expiry date’ and in the summary box, the link to this is located towards the bottom of the page, once you’ve logged in.
If you access the card via the App then the expiry date is located towards the top right of the main page, next to ‘account number’, once you’ve logged in.
Furthermore in some cases, the Business Partner may have requested that a shorter expiry date be applied to the Card than is shown on the physical Card. If this is the case, then this will be displayed in the Online Portal.
For further assistance on this, would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
ganz schlechte beurteilung:
ganz schlechte beurteilung:
ich bin ein 59 jäjrige alte frau, die keine mobilen daten hat
ich braucht 3 kollegen die mir nicht weiterhelfen konnten und eien IT experten
der 4 stunden gebraucht hat
wie sollte ich das jemals lösen??? lg petra
25 sierpnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear xxx,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Super frustrating
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Would be better to send codes via email instead. When trying to link to various platforms it asks for approval via app and instantly fails.
21 sierpnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Customer,
I'm sorry to learn of the experience you've had with us.
The card can be easily used with PayPal, Wise, etc.
The code may not arrive if the mobile number is incorrect, there are some mobile provider or country restrictions or likely you are entering incorrect login details.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Îs not working properly..
Îs not working properly... I tried 2 days în a row to connect to my account to have acces to my money, and they have problems...
20 sierpnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Alexandru,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I am trying to register and it keeps saying it is complete but i didnt complete it…
I am trying to register and it keeps telling me I have registered and I will get an email in 10 min, however I didn't identify any ID and also didn't revieve any email.
What do I do ?
18 sierpnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Paul,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
My complaint was still not resolved
My complaint was still not resolved. I am not getting any verification sms while using this stupid card . Do something
22 lipca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Nibu,
I'm sorry to learn of the experience you've had with us.
Anyway we escalated to our IT Department and unfortunately there are some restrictions in your country regarding the 2FA texts.
We submitted a registration request a while ago and we are still waiting for it to be completed.
in the meantime, please feel free to contact our customer care team at the number +442034755351.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm (UK time) Monday to Sunday.
Regards,
B4B Payments Team
B4B is an amazing payment solution!
4 sierpnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Oliver,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Regards,
B4B Payments Team
Not happy to be a Customer, sorry
Don’t know If my review reached you. But my Card expired and I didn’t get a new one.
With that an amount of app. €111,00 vanished.
Thank you for that Service.
Could somebody clarify what went wrong??
Also this was due to the FitBit refund.......... :-(
13 kwietnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Glain,
I'm sorry to learn of your experience
When you were issue with the card from Fitbit, the funds on the card were valid for a period of 365 days (1 year), this is calculated from the date the card was issued to you.
Anyway please contact FitBit, they should be able to issue a new vcard with the remaining balance.
If instead you wish to contact our cs Team, please call at +44 203 475 5351 or +3197010253696, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Please help
I am trying to activate my b4b card provided by company but i could not activate. Could i please have your help. I am resided in the southEast Asia region.
Thank you
26 lipca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Carmen,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Just used my B4B account
Just used my B4B account, found it easy to set up, and my card was ready to use within 5 minutes of logging into the app. I did have to have the code sent twice, but apart from that, it is really simple to get started.
25 lipca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Amanda,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind Regards,
Operation Team
Doświadczenie Trustpilot
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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