Continue richieste di verifica dell’identità anche dopo che la verifica risulta effettuata con successo. Tutta la procedura di identificazione, inoltre , è estremamente macchinosa e poco efficie... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I received an unsolicited payment card from this company, who I've never heard of. On complaining, it turns out it was sent as a cash-back reward from a company I'd bought a tyre from. But with n... Zobacz więcej
Reakcja na opinię
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... Zobacz więcej
Reakcja na opinię
Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Dane kontaktowe
Millbank Tower, SW1P 4PQ, London, Zjednoczone Królestwo
- customer.services@b4bpayments.com
- www.b4bpayments.com
2,5
Słaba
387 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Inni użytkownicy przeglądali również
The customer service is second to none…
The customer service is second to none especially Steve. Handled all my queries promptly and with exceptional professionalism.
It's a great product and would highly recommend!
21 marca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Brian,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind `regards,
B4B Payments Team
This is 4th time,always the same…
This is 4th time,always the same result, I'm fed up with this system of ID Verification, I don't need it
13 marca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Babar
I'm sorry to learn of the experience you've had with us.
Anyway, ID verification does not depend on us; it is in accordance with the AML EU/UK regulation.
For further assistance, please get in touch with our customer care team at +442034755351 or chat live online, seven days a week, between 8 a.m. and 8 p.m. (UK time). Just visit www.b4bpayments.com.
The chat portal is available in nine languages and is located towards the bottom of the screen on the right.
We look forward to chatting with you there.
Kind regards,
B4B Payments Team
man kan ikke komme i kontakt med dem.
man kan ikke komme i kontakt med dem.
11 marca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Dear Mohammad,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com, the chat portal can be found towards the bottom of the screen on the right and is available in eight different languages.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
4 MESIDA QUANDO HO LA VS CARTA HA FUNZIONATO…
DA QUANDO HO LA VS CARTA HA FUNZIONATO 3 VOLTE ,PER IL RESTO LO SCONTRINO SEGNALA OPERAZZIONE NON PERMESSA.
8 października 2023
Opinia niezależna
Odpowiedź od B4BPayments
Salve Osvaldo,
Non risultano carte a suo nome.
Pertanto la preghiamo di contattare il nostro Servizio Clienti, in modo da poter verificare.
La invitiamo a chiamarci al numero +3901084802321, dove un nostro agente sarà felice di assisterla.
Altrimenti, la invitiamo ad inviarci un messaggio tramite la live chat dal nostro sito https://www.b4bpayments.com
Siamo disponibile dalle 8:00 alle 20:00, tutta la settimana.
Cordiali Saluti,
B4B Payments Team
This card does not work ! …
I had to at least give them one star to write review.
This card does not work I will tell you now do not do it !!
I got a $50 “virtual card” and used $20 and now I can’t use the $30 and apparently after numerous calls to B4B they can’t fix problem as well.
Terrible customer service.
PS. It’s a virtual card with no number on the back !!
21 lipca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Anna,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at the number on the back of your card so an advisor can gladly assist?
We look forward to hearing from you.
Regards,
B4B Payments Team
After 10 chats
After 10 chats, 2 call to the support and several months of patience still cannot obtain my card. Nobody seems to be able to solve my problem. Still cannot Access to my money.!!!?? The worst experience i ever had.
1 lutego 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Nicolas,
I'm sorry to learn of the experience you've had with us.
An advisor will get in touch with you soon.
Kind Regards,
B4B Payments Team
My time expier
26 stycznia 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Misbahu,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +32460204387, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Pretty crappy experience
Pretty crappy experience where I was unable to register card number supplied. Finally it seemed to work at random given credentials I was inputting hadn't changed. Never ended up using but went to log back in a month later and unable to log in again despite using same details and even resetting password to see if it made a difference but it hasn't and now can't access funds. Talked to other colleagues who received this at the same time as me and other also had this experience. Wouldn't recommend.
25 stycznia 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Shane,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
James is very helpful
James is very helpful, he is always able to assist within a timely manner. He is confident in his role and able to resolve any issues we have.
Thank you for all your support
24 stycznia 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Lexi,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
James Howett.
James Howett.
been brilliant for us in regards to solving things and helping with the system, very pleased with the system and James's customer service
23 stycznia 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Charlie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
Odpowiedź od B4BPayments
Dear Paul,
Thanks so much for taking the time to leave your feedback! We are so pleased you received great support from our team.
All the best,
B4B Payments Team
Do waste your time.I have a twenty…
Do not waste your time.I have a twenty dollar Visa card but the problem is when you try to register it it keeps saying wrong password and I have reset it five times through there link and no matter what you do it keeps saying invalid password.If you don’t want to pay do not waste my time.I think apple needs to know what your doing.You can’t just send a damn card you just put people through bull
19 grudnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hello Doug,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351 or the number on the back of your card, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I think your company is a total…
I think your company is a total disgrace and are rip off merchants. I don’t use my online account I just went by the expiry date on my card which says 12/23 I tried to use my card today and was told it had expired. I called customer service and was told it expired 09/12/23 I think it should have the full expiry date instead of the 12/23 and was told they will keep my money, disgraceful
16 grudnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Danny,
I'm sorry to learn of the experience you've had with us.
When you were issued with the card, the funds on the card were valid for a period of 365 days (1 year); this is calculated from the date the card was issued to you.
The expiry date is clearly indicated on the cardholder portal top right under ‘expiry date’, and in the summary box, the link to this is located towards the bottom of the page once you’ve logged in.
If you access the card via the App then, the expiry date is located towards the top right of the main page, next to ‘account number’, once you’ve logged in.
However, would you mind giving us a call at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
,
Anforderung des Geldes nicht möglich
Ich bin von der Fitbitionic Rückrufaktion betroffen. Habe als Auszahlungsart die elektr. Karte gewählt, habe einen Code erhalten, bekomme jedoch die SMS nicht um zu verifiziere. Habe schon viele Versuche gestartet, wenn ich anrufe bekomme ich Texte auf Niederländisch, bitte um Hilfe, ansonsten kann ich wirklich diesen Service nicht empfehlen!
15 grudnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hallo Kinderyoga,
Es tut uns leid, von den Erfahrungen zu erfahren, die Sie mit uns gemacht haben.
Wir möchten mehr über Ihre spezifische Situation erfahren und die Probleme für Sie lösen. Rufen Sie uns unter der Telefonnummer +442034755351 an.
Ein Berater steht Ihnen gerne zur Verfügung.
Andernfalls senden Sie bitte eine direkte Nachricht an unseren Live-Chat, indem Sie auf https://www.b4bpayments.com klicken
Unsere Arbeitszeiten sind Montag bis Sonntag von 8.00 bis 20.00 Uhr. Wir freuen uns von Ihnen zu hören.
Grüße,
B4B Payments Team
rubbish
rubbish
can't login ..app just goes back to start each time
not worth bothering with...
the card system was much better..
Tried customer service number..gave all my details ..then the line went dead...
Very disappointing
11 grudnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Jacqueline,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
im having difficulty registering my…
im having difficulty registering my card . the platform is not excepting my passwords .
6 grudnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Denis,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I have had an active card for 8 MONTHS
I have had an active card for 8 MONTHS. I have been using it for online payments for that period of time. NOW i am asked to verify my ID in my account for m,aking an onliune payment but tere is no option to verify the transaction. THEN i get an email inviting me to open a card THAT I ALREADY HAVE and to privuide all the ID verifications AGAIN that I did for the card I ALREADY HAVE!!!!!! I speak to a customer service agent who is oblivious to resolving the problem as all he says is,,,,well I am just reading from the screen!!!!!! OPEN YOUR EYES AND USE YOUR BRAIN FOR ONCE....
6 grudnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Richard,
I'm sorry to learn of the experience you've had with us.
The ID verification does not depend on us, but it is in accordance with the AML EU regulation, and your previous one didn't go through.
Anyway, our Team should update you shortly.
For further assistance, please get in touch with our customer care team at +442034755351 or chat live online, seven days a week, between 8 a.m. and 8 p.m. (UK time).
Just visit www.b4bpayments.com. The chat portal is available in eight languages and is located towards the bottom of the screen on the right.
We look forward to chatting with you there.
Kind regards,
B4B Payments Team
Great Service
Very satisfied with the service I received from James Howett at B4BPayments, very professional and great communication!
6 listopada 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Julian,
Thanks for leaving us such an excellent review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Regards,
B4B Payments
Doesnt work
6 listopada 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Lucid,
I'm sorry to learn of the experience you've had with us.
We want to learn more about your situation and resolve things for you.
Would you mind calling us at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Difficult card to use
This payment card is very difficult to use and the customer service is dreadful. In the end they stole all the money on the card.
Money all stolen.
2 listopada 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Olly,
I'm sorry to learn of the experience you've had with us.
Probably, your funds expired with the card, but don't worry.
Would you mind calling us at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
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