Continue richieste di verifica dell’identità anche dopo che la verifica risulta effettuata con successo. Tutta la procedura di identificazione, inoltre , è estremamente macchinosa e poco efficie... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I received an unsolicited payment card from this company, who I've never heard of. On complaining, it turns out it was sent as a cash-back reward from a company I'd bought a tyre from. But with n... Zobacz więcej
Reakcja na opinię
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... Zobacz więcej
Reakcja na opinię
Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Dane kontaktowe
Millbank Tower, SW1P 4PQ, London, Zjednoczone Królestwo
- customer.services@b4bpayments.com
- www.b4bpayments.com
2,5
Słaba
387 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Much better than other pre paid card…
Much better than other pre paid card systems we have used in the past.
Customer service is excellent
11 czerwca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Jamie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Lola is always so helpful every time I…
Lola is always so helpful every time I call with an issue. She is always happy to help and goes the extra mile to resolve the issue.
11 czerwca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Stacey,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
EXCELLENT PRODUCT AND SERVICE
B4B cards has been a great solution for our operations. The cardholder portal and mobile app make expense reporting easy for our cardholder and our account manager, Anais, is always there to provide great support and customer service.
5 czerwca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Yurish,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
No mucking about - efficient and to the point
Sadly I locked myself out of B4B system. When I called, I got through very quickly to Lola’s friendly voice who, put me at ease. There was no messing about, the problem was resolved immediately, and Lola stayed on the phone until I was logged back into B4B.
A lot of other companies I have had the misfortune to deal with could use B4B’s example of what customer service should look like!! Thank you Lola!
4 czerwca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Shaz,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Updated review
Updated review, they have resolved the issue, transpires the supplying company gave them the wrong name, everything working as it should
4 czerwca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hello Rob,
Thank you so much for being patient with us, and we are delighted that the problem has been solved.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Professional communication
Professional communication, fast solution to the problem, follow up
14 maja 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Eronida,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Quick response and problem solved…
Quick response and problem solved satisfactory.
28 maja 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Daisy,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great service!
Edwina has been a great account manager and is always on hand to help and offer advice as well as open to taking feedback on the services b4b provide. The customer services team are always speedy with their replies and go the extra mile to make sure issues are resolved quickly!
21 maja 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Natalie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Helpful and problem solved
The company went out of their way to contact me and then arrange a suitable time to solve the problem. Lola called when expected and even though it was a clueless problem, Lola managed to help solve it. I now have no issues.
20 maja 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Louise,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Odpowiedź od B4BPayments
Ciao Massimo,
Grazie per averci lasciato questa recenzione.
Siamo entusiasti che lei abbia apprezzato il nostro servizio.
Diamo priorità all'esperienza e alla soddisfazione del cliente e la sua recensione conferma il duro lavoro che svolgiamo ogni giorno.
Quindi, grazie ancora per le sue gentili parole
Cordiali saluti,
Team pagamenti B4B
The customer service team are always…
The customer service team are always amazing and so helpful!
16 maja 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Chloe,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great customer service from Edwina!
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments!
Customer services have become a lot better over the last couple of years too.
You can now register for an online account for your card, call and get straight through to customer service, change your pin number at the cashpoint, they now also have an app and you can add your Bread4Scrap card to your wallet!
15 maja 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Lucy,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Poor
Very poor-have been unable to spend my sum of money and the contact telephone number does not work nor does the email address!
1 maja 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hello Suz,
I’m very sorry to hear you’ve been having issues with your card and problems contacting our Customer Care team.
We’ve sent you a request for further information regarding the issues you experienced when
trying to call us, as we take these issues very seriously.
We’ve recently extended our customer support to 24 hours a day, 365 days of the year, so we
can support customers around the clock.
Just to confirm.
The Customer Care team can be contacted in two ways: by phone—if you’re calling from the UK, the number is 0203 475 5351 (option 2). Alternatively, you can use our Online live chat, which can be found on our website, www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it
can sometimes take a couple of seconds for the chat icon to pop up.
In the interest of account security, we are unable to service customer accounts by email
Kind regards,
B4B Payments Team
Is this for real or a scam?
was excited at first but then can”t access the card because the app can”t send sms to the contact number. They don”t say how to check and correct the contact number. i doubt this company is real ! i also notice that i opted for a USD$25 dollar initial top up but my card was charged for $44.71 !
18 kwietnia 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hello Hipni,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Suite à une mauvaise manipulation ma…
Suite à une mauvaise manipulation ma carte est gelée. J'ai fait appel aux services techniques il y a une semaine et je n'ai aucune réponse. J'espère que ma carte sera débloquée dans les plus brefs délais.
Cordialement
9 kwietnia 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hello Trunzo Jean-Carlo,
I’m sorry to hear you’ve been having issues with your card.
We’d like to resolve this for you.
We received the escalation from our Customer Care Team; an advisor will contact you soon.
Kind regards,
B4B Payments Team
ID Check doesn't work properly
ID Check doesn't work properly. I am asked to call a phone number in the UK for further assistance, what may cause costs I can't check before.
BTW: I live in Germany, EU - GB ist outside EU
3 kwietnia 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hello Martin,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, ID verification does NOT depend on us; it is in accordance with the AML EU/UK regulation.
Our customer care team are now available 24 hours a day, 365 days a year.
You can either call us or find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com. The chat icon is on the bottom right of the screen.
Kind regards,
B4B Payments Team
Please solve it quickly I am having a very difficult time
Hello, I am Yoo Hwiso and I live in Korea.
I have been having trouble authenticating my card with my ID since last year.
I live in Korea so I can't call your company.
I am who it says on my ID.
For a year I couldn't find my money
Please send me a way to get my money back here.
Why can't I verify my identity?
26 marca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hello Yoo Hwiso,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Anyway, ID verification does NOT depend on us; it is in accordance with the AML EU/UK regulation.
The only advice we can give you here is to use a passport.
Our customer care team are now available 24 hours a day, 365 days a year.
You can either call us or find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com. The chat icon is on the bottom right of the screen.
Kind regards,
B4B Payments Team
Got this as a freebie
Got this as a freebie, what a nightmare to set up before using. despite spending ages on the site still unable to change my pin, as it says you can in the letter that comes with the very detailed instructions.
23 marca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hello Chris,
I’m sorry to hear you’ve been having issues with your card, and we’d like to resolve this for you.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com. The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Odpowiedź od B4BPayments
Hi Caroline,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
The new app is great!
22 marca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Harry,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
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