Continue richieste di verifica dell’identità anche dopo che la verifica risulta effettuata con successo. Tutta la procedura di identificazione, inoltre , è estremamente macchinosa e poco efficie... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I received an unsolicited payment card from this company, who I've never heard of. On complaining, it turns out it was sent as a cash-back reward from a company I'd bought a tyre from. But with n... Zobacz więcej
Reakcja na opinię
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... Zobacz więcej
Reakcja na opinię
Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Dane kontaktowe
Millbank Tower, SW1P 4PQ, London, Zjednoczone Królestwo
- customer.services@b4bpayments.com
- www.b4bpayments.com
2,5
Słaba
387 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Inni użytkownicy przeglądali również
I can`t reset password and it is…
I can`t reset password and it is impossible to use this card.
3 maja 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Sigmund,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I have this card as a way to get my…
I have this card as a way to get my refund from Fitbit. I didn't pay attention that I still have balance 136€. I called the contact support and they asked me to contact Fitbit, since it's been issued by Fitbit. But when I contacted Fitbit they said that only B4B can do that. It's good to make you crazy while it's actually you're money that they are taking
11 kwietnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Amalia,
I'm sorry to learn of the experience you've had.
We confirm that you need to contact FitBit for further assistance on this
Kind Regards,
B4B Payments Team
No way to contact b4b payments
It is impossible to close an account what I never opened as not possible to get in touch with b4bpayments. The account was opened in my behalf by a retailer to process a refund couple of years ago, the account have 0 balance, tried to contact B4B on number of occasion to close the account, still no success.
2 maja 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi utab,
I'm sorry to learn of the experience you've had with us.
The vcard issued by the merchant is valid for one year only so it doesn't necessary need to be closed, once expired it will be automatically closed.
Anyway we’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Won’t let me log in or except my…
Won’t let me log in or except my account or password keeps asking for code sent which I don’t have and will not send another one
1 maja 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Jim,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
I am not receiving my phone…
I am not receiving my phone notification for the code to reset password. It just never arrives. I've been on hold to the 24/7 phone line for a very long time. Why doesn't anyone answer either of your lines? i.e. the US & the European number? Very very frustrating.
13 kwietnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Di Dobbs,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
We are extremely busy today, i am afraid
Would you mind to try again giving us a call at +44 203 475 5351 or +16042000554 whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
We are available Monday to Friday, from 9am to 5:30pm - UK time.
Regards,
B4B Payments Team
Short expiry on card usage
Short expiry on card usage, no communication that expiry date was coming up.
23 marca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Lola,
I'm sorry to learn of the experience you've had with us.
Your company issuer, provided to you a vcard valid for one year only, i am afraid.
Furthermore, the expiry date is clearly indicated on your account.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Please note that, if the funds expired with the card, you need to contact the company issuer directly for further assistance on this.
Regards,
B4B Payments Team
e stato un po complicato ma forse e…
e stato un po complicato ma forse e dovuto un po alla mia eta,,,ho 67 anni
salut
14 marca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Salve Luigi,
grazie per averci lasciato questa recensione.
Il nostro staff sarà sicuramente felice di leggere ciò che hai scritto.
Mettiamo l'esperienza e la soddisfazione del cliente come la nostra priorità e la tua recensione conferma il duro lavoro che svolgiamo ogni giorno.
Quindi grazie ancora per le tue gentili parole.
Cordiali saluti,
B4B Payments Team
I want to insubscribe!!!!!
I want to insubscribe!!!!!! No way to do this. Please comply !!!
1 kwietnia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Vivien,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Kind Regards,
B4B Payments Team
Don't waste time with this app. You cannot login as 2-step verification authentication does not work
your two-step verification code is not sent to email within 3 minutes lapse time. So I cannot login to app after several attempts.
Really bad app and very terrible user experience.
Over 80% of your reviews are 1 star. You responded that we should call a number that no one picks up and it just plays a very boring music :-(
24 marca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Tony,
I'm sorry to learn of the experience you've had with us.
Probably your number is incorrect or we don't have your mobile number registered.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
War wie immer sehr kompetent
War wie immer sehr kompetent. Sehr schneller Service, sehr freundlicher Mitarbeiter Herr Munip. Danke
20 marca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Danke Sonia,
dass Sie uns eine so wunderbare Bewertung hinterlassen haben.
Wir freuen uns sehr, dass Ihnen Ihr Erlebnis gefallen hat.
Unsere Mitarbeiter werden sich bestimmt freuen, zu lesen, was Sie geschrieben haben. Kundenerfahrung und Kundenzufriedenheit stehen bei uns an erster Stelle, und Ihre Bewertung ist eine Bestätigung für die harte Arbeit, die wir jeden Tag leisten.
Nochmals vielen Dank für Ihre liebevolle Worte.
B4B Payments Team
Cant login
Cant login, 2step verificatirn wont send, and there is no contact link for errors or to confirm they have my right phonenumber. Is it a scam?
17 marca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Ørjan Nordbø,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Kind regards,
B4B Payments Team
Quick help
I was contacted very quickly and my problem was addressed and solved. I felt supported and helped.
8 marca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Em,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks again for your kind words.
Regards,
B4B Payments Team
Useless card
Useless card. I really don’t understand what it’s for. Is it for scrapping ice from your windscreen or scooping up dog mess? It doesn’t do anything else apart from hold (steal) your cash.
Impossible to use. Impossible to log into your account. Don’t receive text messages for code.
Is this set up actually legal?
I know it’s a legal requirement. So why aren’t you sending me the text?
3 marca 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Customer,
the 2 factor authentication is a legal requirement.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Doesn’t let me register
Doesn’t let me register, the app is awful doesn’t let me enter the date of birth….
28 lutego 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Suhail Hafiz,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Card is useless on regular websites
Card is useless. Only way to get your money is to topup either an Amazon account or a Revolut account with the balance on the card. Way better than chancing it with this card when trying to shop on regular internet websites. Hope that helps!
17 lutego 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Customer,
I'm sorry to learn of the experience you've had with us.
The card can be used on every website or eCommerce platform, but some merchants may restrict activity like this as the prepaid card is not linked directly to a personal bank account.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Odpowiedź od B4BPayments
Dear Midwooton,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
DONT EVEN THINK OF BANKING WITH BREAD4SCRAP
I would happily give my experiences of this company no stars. I had my card stolen, my bank account cleared out within 2 days. The first attempt made within 8 mins of the card being stolen - 11 attempts, 8 successes of taking money out of the account. At no point was I alerted by the bank to this happening despite the fact that I’d never taken money out of the account and always put my money into the account at the same place ( 200 miles from where the money was stolen ). I’ve got a new card but can’t register it and the company will not reimburse the loss to me! They obviously feel that the responsibility for the theft is all on my side. I would advise anyone reading this NOT to even think of signing up for one of their cards. They have no interest in keeping customers money safe at sll
11 stycznia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Dear Mary,
I'm sorry to hear that
In the event of card theft with PIN, the only solution is immediately blocking the card through your account online or calling our cs and report to the Police.
For further assistance, please giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Impossible to access my money
Impossible to access my money. I need a card in order to access my money and there doesn’t seem to be any way to get one.
1 lutego 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi Cazza,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Avoid B4B if you can
Got provided within a B4B payment card for my Fitbit refund and it's been shambolic from the start. Took months to be able to log into the service because their system wouldn't work, then they fixed it without telling me so I didn't even know it was working.
Now the card barely works anywhere online and when I have tried to pay it's really unclear if the payment has actually gone through or not. Most of the time it's failed though.
31 stycznia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi James,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Received card not happy but had to call to get…
Received card but had to call to get money loaded onto card. App doesn’t work so unlikely to use again
28 stycznia 2023
Opinia niezależna
Odpowiedź od B4BPayments
Hi William,
I'm sorry to learn of the experience you've had with us.
We don't load the cards actually, we are the card provider.
Our company clients load the cards.
Anyway we’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.