Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... Zobacz więcej
Reakcja na opinię
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... Zobacz więcej
Reakcja na opinię
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Dane kontaktowe
Millbank Tower, SW1P 4PQ, London, Zjednoczone Królestwo
- customer.services@b4bpayments.com
- www.b4bpayments.com
2,7
Słaba
382 recenzji
Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great outfit
B4B has provided out company with a perfect solution for our international operations. Can’t rate them highly enough
11 września 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Llyod,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Odpowiedź od B4BPayments
Hi Kumran,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
B4B - make life simple and work with them!
B4B are a company setup to make life easier for their clients! They do this exceptionally well and everything is geared towards making life easier for their customers. I cannot recommend them highly enough, they take the admin overhead away and make life simple….
11 września 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Clare,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Seemless experience!
Working with the team at B4B has been easy and seemless. Their market knowledge, experience and solutions have met our needs so we are happy to recommend them.
11 września 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Ben,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
B4B payments rocks!
We have worked with B4B payments for the past 8 years. From onboarding, account management and customer service it has been fantastic. We would highly recommend the company to other UK universities.
11 września 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Ruth,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
One of the best companies we've dealt…
One of the best companies we've dealt with. Professional, adaptable, on the money for us. Great products and services. But the best part- superb customer experience 👌
11 września 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Hadie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great support from the team
Great support from the team! Martina and Olivia are brill!
11 września 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi George,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Odpowiedź od B4BPayments
Hi Aidan,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Odpowiedź od B4BPayments
Hi Mary,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great Company!
Customer service were great at handling my problems. Would recommend!
1 września 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi P White,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great event and service from B4B…
Great event and service from B4B payments!
11 września 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Angela,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Thanks for a fantastic event this…
Thanks for a fantastic event this evening. Excited for the future of B4B, particularly your expansion into the Clinical Research space. Supporting participants in attending their clinical research appointments will make a huge difference.
11 września 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Samuel,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
unsubscribe
I am not your client anymore, please unsubscribe me. Thank you
1 września 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Antonia,
Did you get in touch with our Customer Care Team?
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
User-Friendly Portal with Excellent Customer Support
I've been using B4B Payments as an administrator to issue payment cards for our clients, and overall, I'm very satisfied with the service. The Company Portal is user-friendly, making it easy to navigate and quickly process card orders.
What stands out the most is the excellent customer support. Whenever we encounter something new or face an issue, the team at B4B Payments, especially our Account Executive & the Back Office Helpdesk, responds promptly and effectively. Their support has been invaluable, and it's reassuring to know we can count on them when needed.
Overall, I'd rate my experience at 90%—a solid, positive experience.
29 sierpnia 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Che,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Inutilisable
Toujours impossible de me connecter à l'app, contacté le service client 3 fois mais rien ne change. L'app ne reconnaît pas mes credentials alors que sur le site web via mon laptop je me connecte sans problème. Impossible de valider un paiement vu que via le site, aucune fenêtre popup n'apparaît pour valider la transaction. Mais je reçois bien les sms de 2steps... Dossier soi-disant remonté, ça fait plus de 2 semaines et aucun retour. On me dit d'appeler et me donne un numéro en Angleterre, je vis en Grèce... Y a t'il un numéro pour la Grèce?
22 sierpnia 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hello Saby,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Unfortunately, we can't locate your account through the nickname; could you please contact our Customer care Team?
Our customer care team are now available 24 hours a day, 365 days a year.
If you can't call, please use our live chat service, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Odpowiedź od B4BPayments
Hi Steffen,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Good company with a very good card…
Good company with a very good card service
9 sierpnia 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Iain,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Really helpful onboarding
I found the onboarding team very approachable and helpful throughout. The product and support service has matched my expectations. I'm glad I started working with B4B
11 marca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Ben,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Odpowiedź od B4BPayments
Hi Venelina,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Response
Did a good job on handling my issue quickly and professionally. Very happy with the service I receive from the Customer Service Team.
30 lipca 2024
Opinia niezależna
Odpowiedź od B4BPayments
Hi Pauline,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.