Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... Zobacz więcej
Reakcja na opinię
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... Zobacz więcej
Reakcja na opinię
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Dane kontaktowe
Millbank Tower, SW1P 4PQ, London, Zjednoczone Królestwo
- customer.services@b4bpayments.com
- www.b4bpayments.com
2,7
Słaba
382 recenzji
Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
i thought the process was going to be…
i thought the process was going to be complicated, but was straight forward
8 sierpnia 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear P Hill,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
IN MY OPINION
IN MY OPINION THE WAY TO ORDER NEW CARDS WAS DIFFICULT AND NOT EXPLAINED VERY WELL IN THE HELP SECTION; HOWEVER, THE CUSTOMER SERVICE RECEIVED FROM LOLA WAS VERY GOOD, EFFICIENT AND TRIED TO HELP AS MUCH AS POSSIBLE.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear Mike,
Thank you for leaving this review!
We are thrilled to hear that you loved your experience – our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
Thank you again for your kind words and valuable feedback – it truly means a lot to us.
Kind Regards,
B4B Payments Team
As usual every time I call the back…
As usual every time I call the back office
Lola she’s sorting my issue in 2 secs
23 lipca 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear Neil,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
My head is at an angle (congenital…
My head is at an angle (congenital birth defect) the picture never was accepted as it was not straight. Unable to redeem my card.
23 lipca 2025
Opinia niezależna
Odpowiedź od B4BPayments
Hi Doris,
We’re sorry to hear that you've been experiencing issues with your card. We’d like to resolve this for you as quickly as possible.
Please rest assured that aesthetic conditions do not impact ID verification in any way.
Please don't hesitate to get in touch with our customer care team to see if we can help with this matter.
The Customer Care team can be contacted in two ways: by phone — the numbers are UK +442034755351, Italy +390108480232, USA +1 604 200 0554, Belgium/France +32460204387, Netherlands +3197010253696 (option 2).
Alternatively, you can use our Online live chat, which can be found on our website, www.b4bpayments.com
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
the response from back office was quick.
10 lipca 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear KH,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Pin von Karte gespert
Hallo,
ich kann keine Einkäufe machen.
Ich habe 3 mal falsches Pin-code beim Einkauf eingegeben. seit dem gibt mir keine Chans mehr etwas zu kaufen. Die Karte wurde von mir nicht gesperrt. Zu meinen E-conto habe ich zugriff.
Bitte den Pin-code zurücksetzen
10 lipca 2025
Opinia niezależna
Odpowiedź od B4BPayments
Liebe Diana,
vielen Dank für Ihre Rückmeldung. Leider wird die Karte nach drei falschen PIN-Eingaben automatisch gesperrt.
Um die PIN zu entsperren, kontaktieren Sie bitte unseren Kundenservice über den Live-Chat auf www.b4bpayments.com. Das Chat-Symbol befindet sich unten rechts auf dem Bildschirm und ist auf Deutsch verfügbar. Unser Live-Chat steht Ihnen 24 Stunden am Tag, 365 Tage im Jahr zur Verfügung.
Gerne stehen wir Ihnen bei weiteren Fragen zur Verfügung.
Mit freundlichen Grüßen
B4B Payments Team
secure and simple to use, 5 stars
I have been working with Ben Small for many years and trust him and his advice completely, This payment system is easy to use and most importantly very secure, I would definately recomend.
3 lipca 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear Yiannis,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Hello i am trying to update my identitu…
Hello i am trying to update my identitu for my card and nothing working with the device
20 czerwca 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear Chantal,
Thank you for your review.
The first attempt was denied because the document provided was not supported. We’re pleased to confirm that your most recent attempt has been approved.
If you need any further assistance, please don’t hesitate to contact our Customer Care team.
Our CS Team is available 24 hours a day, 365 days a year, at the number +1 604 200 0554. Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages.
It can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
Stay away from them!!!
stay away from them!! they close your accounts without reason without notice and it takes them 2 min to close your accounts but they do not pay out your money if you have money left in the account.
They do not answer emails
when you write to them on their website it is like you are writing to robots and they come up with the same answer all the time.
STAY AWAY MOST WORST SERVICES
17 czerwca 2025
Opinia niezależna
L IDENTIFICATION NE MARCHE PAS
L IDENTIFICATION NE MARCHE PAS, JAI APPELLE 2 X ET TOUJOURS PAS REGLE
SVP ME RETOURNER LE COURRIEL AFIN REFAIRE LE PROCESSUS SVP
16 czerwca 2025
Opinia niezależna
Odpowiedź od B4BPayments
Bonjour Andréa,
Merci pour votre message. Nous sommes désolés pour les désagréments rencontrés lors de la vérification d’identité (KYC).
Après vérification, nous confirmons que la première tentative a été refusée car le document fourni n’était pas accepté par notre système. Toutefois, nous sommes heureux de vous informer que votre dernière tentative a bien été validée avec succès.
Le résultat du processus de vérification dépend directement de la manière dont celui-ci est réalisé par le client, notamment en ce qui concerne la qualité et la conformité des documents fournis. En cas de refus, cela ne relève donc pas de notre responsabilité. Nous vous serions reconnaissants si vous pouviez mettre à jour votre avis sur Trustpilot, car ce type de situation ne reflète pas la qualité de notre service client ni celle de nos prestations.
Nous restons bien entendu à votre disposition pour toute question complémentaire.
Bien cordialement,
B4B Payments Team
Poor service
Not everyone uses a mobile device - especially when dealing with financial related issues.
You sent me this link to "confirm my identity" to AN EMAIL ADDRESS. Which I only use a legit desktop PC ONLY for all financial institution transactions. Therefore, I cannot pick up my PC and taker a picture of my ID for you. I would be able to send you a DIGITAL file which has my ID on it.
If you are going to require a 2-step verification system, then I would suggest you have alternative options for users: such as either a text message* or an email message.
BECAUSE your system is only currently set up to send a verification code AS A TEXT MESSAGE - HOWEVER your text messages ARE OBVIOUSLY NOT COMPATIBLE WITH AT & T SERVICES. I just had to reset my entire cell phone to try to get your text message to come through today - to no avail.
AT & T could not figure out WHY your text messages would not come through. But according to your employees - a couple different ones mentioned that they have heard of this happening to AT & T customers before. Therefore - that is a YOU problem, and not a user (client) problem.
Very unhappy that I am not able to access my account any longer, so therefore I cannot check my balance, verify that charges to my account are accurate, etc.
29 maja 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear Patricia,
We’re sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
We’ve received the escalation from our CS Team, and our IT department has already begun investigating the matter. We’ll keep you informed and update you as soon as we have more information.
We genuinely understand your preference for using a desktop PC for all financial transactions and your concern about taking a picture of your ID with a mobile device. However mobile verification is currently a necessary step for identity confirmation. Under strict financial regulations, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we are required to perform robust identity verification. This often involves not just confirming the details on an ID, but also conducting "liveness checks" – verifying that the person presenting the ID is a living individual and that the ID itself is genuine and hasn't been tampered with.
The link we send is secure and encrypted, and your ID images are processed by our regulated identity verification partner, strictly in compliance with data protection regulations.
For the time being, using a mobile device for this specific identity verification step is a requirement to ensure we meet the necessary security and compliance standards to protect both our customers and our services from financial crime. That's why we can't accept documents via email
We appreciate your feedback and are always working to improve the user experience.
Kind Regards,
B4B Payments Team
An excellent company to deal with.
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner.
James Howett, our Account Manager, deserves a special mention, as nothing seems too much trouble for him. His responses to queries are timely and helpful to say the least.
Overall, it's refreshing to find a company that does what it says it will, and does it to the best of its ability.
14 maja 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear Howard,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
You are doing great
You are doing great, but please in your next email include an unsubscribe button or let me know how can you I use this card since I do not work anymore for the company that gave it to me since last October and I am just receiving these emails every month.
1 maja 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear David,
Thanks for leaving this review.
To stop receiving emails, please log in to your account, go to “Preferences,” and untick the email notification option.
Otherwise, please don't hesitate to get in touch with our customer care team to see if we can help with this matter.
Our CS Team is available 24 hours a day, 365 days a year. If you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages.
It can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
Ich komme nicht an Meine PIN Nr
Ich komme nicht an Meine PIN Nr. Während der Arbeit zig mal versucht. Die HOtlin war auch keine Hilfe. Die sagt nur das zu tun was ja nicht klappt.
Es muss mir unbedingt eine Info über meine PIN gesendet werden oder mir eine neue PIN gegeben.
Es ist ein hoher Betrag auf dem Konto da ich dies bisher nicht nutzen wollte.
7 kwietnia 2025
Opinia niezależna
Odpowiedź od B4BPayments
Hallo Andrea,
Es tut uns leid zu hören, dass Sie Probleme mit Ihrer Karte haben. Wir möchten diese gerne für Sie lösen.
Bitte zögern Sie nicht, sich erneut an unser Kundenservice-Team zu wenden, damit wir Ihnen bei dieser Angelegenheit helfen können.
Unser Kundenservice-Team ist jetzt 24 Stunden am Tag, 365 Tage im Jahr über unseren Live-Chat auf www.b4bpayments.com erreichbar. Das Chat-Symbol befindet sich in der unteren rechten Ecke des Bildschirms und ist auf Deutsch verfügbar.
Es kann manchmal ein paar Sekunden dauern, bis das Chat-Symbol erscheint.
Mit freundlichen Grüßen,
B4B Payments
A bonkers system
I was recently given compensation by Delta for a flight eff up .I later found out that this was in the form of virtual cards that can only be used for online purposes. To add to my displeasure I had to take six of these virtual cards as the maximum value on each is £500 ,what's the problem with that I hear you ask ? well the problem is that to use them you have to register them through a company called B4B and to use them you have to create an account for each card separately and you can't create an account and add the value of each card to it !! I can only imagine the fun I'm going to have when I spend over the value of one cardthen have to try and add all the details of a second one ......bloody crazy.
I took the time to call them back the next day even though I had little faith that the copied and pasted advice to do so was going to lead to a different outcome and guess what ? yep I was right . The advisor (Fabrice ) was very polite and as helpful as he could be but he said that the system had been this way for years and he had fielded numerous calls from people with the same complaint as me and was sorry that he couldn't do anything about it .
Okay that's my Victor Meldrew grumble for the month !!
7 kwietnia 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear Mr Andrews,
I’m sorry to hear you’ve been having issues with your cards. We’d like to resolve this for you.
This happens because Delta Air Lines issues a card for every claim a client submits to them.
Please don't hesitate to get in touch with our customer care team to see if we can help with this matter.
Our CS Team is available 24 hours a day, 365 days a year. If you’re calling from the UK, the number is 0203 475 5351 (option 2).
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages.
It can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
There is no informations regarding of…
There is no informations regarding of my card used last month, you are still dealing with an old card which is not used anymore, please update your card service.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear Patrick Trafalgar,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Could you please contact our Customer Care Team? We are unable to locate your account, and there is no card registered under your name.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
EXCELLENT CUSTOMER SERVICE AND RAPID…
EXCELLENT CUSTOMER SERVICE AND RAPID RESPONSE AND ACTION ON REQUESTS
26 marca 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear Paul,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
I just activated my card and still…
I just activated my card and still cannot evaluate the efficiency of your company. Activation was very easy and intuitive, however I wanted to change my nick name and it doesn't seem to be possible to do that, is it possible that once I choose a nick name it stays that name forever?
12 marca 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear Alessandro,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Don't hesitate to get in touch with our customer care team, available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card, if physical.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen and is available in 9 languages, it
can sometimes take a couple of seconds for the chat icon to pop up.
Kind Regards,
B4B Payments Team
The 'back office' team are always…
The 'back office' team are always fantastic!
10 marca 2025
Opinia niezależna
Odpowiedź od B4BPayments
Dear JH,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Useless, scamming, waste of time.
I've been logged out of the B4B app for around 2 weeks now due to it saying my credentials are wrong even though it is right. I've contacted you several times and asked to reset the password explaining that it's a virtual card so I'm unable to give my card number other than the last for digits, and due to my own security purposes, the original email got destroyed after setting up the app. I've contacted you multiple times regarding this and not only did my card get suspended, I'm still unable to log in. I've been sent 4 emails to verify my identity, which only one of them would allow me to open for it to then send the verification across before I was actually finished therefore it got denied and failed verifying my identity. I of course have since been back in contact and again received an email to verify my ID but again it has 'Timed out' as soon as I've opened it seconds after receiving it.
I am 60% deaf, work extremely long and unsociable hours, so it's extremely difficult for me to be able to call. I have given every bit of information related to my B4B account including how much was put on the card at the start, what's funds are remaining, what shops it's been used at, date it was made active, all mine and my wife's details provided, ( My wife added her details as she handles the finances in our house ) I received the funds on 26 December 2024 as part of a work reward program and yet we can't even enjoy the full amount.
At this point I am extremely frustrated and disappointed that after all the evidence I have provided, You continue to deprive me of my reward funds and fail to rest my account password.
I am certain their is nothing more I can do to prove to you who I am to regain access to my funds therefore I shall be educating the public via all social media channels, the papers, the BBC on how B4Bpayments treat their customers and how they scam us out of our money.
27 lutego 2025
Opinia niezależna
Odpowiedź od B4BPayments
Hello David,
I’m sorry to hear that you’ve had issues accessing your card account with us.
As a regulated financial company, customer account security is our number one priority.
We understand this process can sometimes be frustrating, but we must ensure the person contacting us either by phone or online ‘Live Chat’ is the account holder.
We validate this by asking some account questions, all of which need to be answered correctly before we can proceed with a request or discuss the account.
We’ve opened a formal complaint on your behalf, so all the matters raised in your review can be investigated and fully addressed as part of the complaint investigation.
A member of our complaints team will send you a written acknowledgment by email shortly.
At B4B Payments we understand our customers time is precious, that’s why our UK Customer Care team are available 24 hours a day, 365 days of the year, either by phone or by Live Chat.
Our online Live Chat can be found on our website, www.b4bpayments.com. The chat icon is located on the bottom right of the screen and is available in 9 languages. Please note: It can sometimes take a few of seconds for the chat icon to pop up.
Best regards,
B4B Payments Team
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