Autobrite Direct (Technical Brands UK & Ireland Ltd) Recenzje 

This place has really annoyed me, after placing multiple orders in the past, this time when I ordered I must of clicked collect in store instead of delivery to my house, I emailed 3x about this, got a reply on the last email saying I had to pay the £4.50 to get it sent, you’d think a company as big as yourselves wud just this time wave the £4.50 and send it to me, but they wasn’t so I got issued the refund, as a customer I feel really annoyed I’ve spent good money with this company as I like the products.
But I’ll stick to eBay sellers now tho sell the products as someone who suffers from stress and anxiety you’ve really flared it up for me today and now I feel really down and upset by this company and there penny pinching.
Just found it really rude and such poor customer service,

Purchased an Autobrite Snow Foam Canon from Eurocarparts in July 2022. It failed in September 23 as it started to leak at the connector and was not usable. Euro carparts would not exchange it or refund as it was out of their 90 day returns policy. I contacted Autobrite directly via their website contact us complaints section. I got a quick same day response from Dale Wintle (General Manager) who advised me to email him a copy of my receipt from Eurocar parts to him and to send the Snowcanon in the post to him and he will arrange a repair. Upon receipt of the item in the post Dale arranged for the repair to be done and dispatched back to me in the same day, all free of charge. Fantastic quick service. Wish more companies were like this when an item was at fault.

Purchased the mega foam.
Really thick. Delivered next day via ups.
Can't fault 👍

Placed an order with these guys for the first time recently. Part of that order was a 6 pack of their Pro Spray Bottles, which was supposed to come with a sticker sheet to label the bottles for identification of the contents.

Unfortunately the stickers weren’t in the box. I emailed them and Ash the Dispatch Manager replied within the hour apologising and promising he would get a sheet out to me.

I received the sheet the next day, Ash had sent it on a next day delivery service using UPS, entirely at his cost.

AMAZING customer service! Very rare you get this kind of response from a retailer these days. He totally owned their error, no excuses, and rectified it as quickly as was humanly possible.

Haven’t had chance to use the products ordered yet, but all the AD products I’ve picked up from Amazon before have been great, so I’ve no reason to think these will be any different.

A companies reputation is in how it responds to issues, and they handled this impeccably.

Highly recommend!

Just had my red Bentley given the works by these guys ….Under the lights in their premises the car looked ok ….But when I took it out into the daylight …WOW ….!!!….It looks incredible …..Happy days ….

Took my Audi A7 for ceramic coating and detailing. Spoke with Nathan before hand and the communication and response to any question was fast and detailed..

After I dropped my Audi off over weekend it was handed back to me better than showroom condition. Nath provided detailed updates throughout which only showed how meticulous and thorough he was when detailing my car.

I would highly recommend Nath and the team at Auto brite for any detailing or restoration work.. you won't be disappointed!

Again, thanks for everything Nath!

I’ve just tried to claybar my vehicle using the autobrite kit. I have used many over the years but this is by far the worst and one to avoid. It’s left a horrible sticky residue almost like play doh but it doesn’t come off! I’ve had to spend 3 hours to try and get it off without damaging my vehicle. Would avoid at all costs.

I purchased a DA12 polisher and on first use it started behaving erratically after about 1hour then stopped working completely. I returned it but it was shipped back to me after Autobrite used it and didn’t experience a problem. Unsurprisingly, when I next went to use it it failed after polishing one panel. I shook it and it started working again but obviously returned it once again (at my expense). Autobrite used it as before and said that they didn’t experience any issues. They are refusing to refund or replace. I don’t believe that they have any technicians capable of testing or repairing such items. Do not trust

Had some stripes removed from my car and the paint work treated plus had the interior valeted they did an excellent job looks fantastic and smells great not very often I give 5stars but they deserve it I would highly recommend them

decent products but dreadful service over the phone, the staff member was very rude, aggressive and hung up after me asking a question. Would rather buy their products from Halfords or Mac's Auto detailing as they have friendly staff.
If you can't handle a sale, don't do one....

great products but I would buy from Halfords rather than online . I spent nearly £300 on products one of which was poorly packaged in a spray lid and clear bag ....... obviously this leaked everywhere , emailed customer service and sent all pictures as requested but was expected to send pictures of the box ? after it takes them 4 days to reply ? I'm sorry I don't store boxes this long . so long and short buy at your local Halfords Customer service and delivery poor

Have dealt with the guys at autobrite for a couple of years now. I find the website easy to use, the purchasing process relatively easy.
Comparing prices to likes of Halfords is unfair, no doubt Halfords could be cheaper but supporting local businesses is better and the service at Autobrite is more personable. Staff are likely to be more well informed about their product.
I had some minor omissions in one delivery. Autobrite were contacted by Email and they responded quickly, dispatching the outstanding product which arrived a day or so after.
I would recommend them again and again.

This company got me started on my business with their training,the time spent with you and their knowledge is incredible.
I have just come back from a days training and of coarse to buy some stock,all the products are spot on that I use with the best results.
I am now accredited to AD.
Thank you to nick and Nathan for your time and I will hopefully see you soon.

I cannot recommend a better leather cleaner than CLEANSE, it is far superior to any other product out there, it cleans and refreshes leather interior to a new look and the smell of it makes you think of leather too. I have 7 bottles of it as I never want to run out of the stuff. GAME CHANGER!!!

Took my M3 Competition for ceramic coating and detailing. When I dropped it off, it was covered in tree sap, tar and other detritus. Plus hologram/swirl marks all over the bodywork, visible in sunlight but not really obvious on a dull day.

Collected the car at the weekend and it was finished better than the main dealer showroom condition when I purchased it 5 months ago.

Holograms / swirls completely gone, very impressed with the quality of this service. I understand there might be ‘better’ products out there but value for money is excellent here. You get more than what you pay for. I’ve had ceramic coating and polishing on other cars from different companies. This is the best quality work I have received so far. Fully recommend.

Good communications.

I’ve tried three products so far. All three are average.

I do like the smell of the Purple Velvet, and it does seem to go a long way, which is good. The wash is average however. It’s handy to have a bottle, but it’s not wowed me.

The Elegance Detailing Spray is ok, it does give a bit of a shine to the paintwork if used on that, and doesn’t smear as much as something like Dodo Juice. But again, the results are just ok. Using it on the interior does and average job. Doesn’t leave any sheen and doesn’t last long either. You must use a totally dry microfibre to buff, or it does leave residue, so you have to use multiple cloths to do the whole car.

I do like the finish on the Hellshine tyre dressing. It’s a good neutral satin finish. It doesn’t last particularly long, but I do valet the car every few days, so it’s not an issue. Takes a while to dry/soak in, so you can’t drive straight away. Probably the best of the three products I’ve tried though, and doesn’t leave a sticky silicone mess anywhere.

The biggest downside is the delivery. Over 4 weeks to deliver is crazy. Especially as when I chased it up they posted it the next day and it arrived the day after that. So why take 30 days to put three bottles in a box?

Definitely wouldn’t buy at full price, but when the sale is on, might try another product or two.

Won't be buying from them again.
Took nearly a month for my order to be dispatched.

I understand that Easter sales were busy. But you can't expect people to wait nearly a month for there orders. If you can't handle the amount of orders don't have a sale.

I ordered from Autobrite during the Easter sale and was excited for my products to arrive. After waiting well over a week, my order had not progressed past processing and when I sent an email requesting an ETA for the items, I received an automated response which did not answer my query at all.

It is unacceptable to expect a customer to pay premium fees for delivery and still be happy to wait up to four weeks for their products to be shipped. No amount of prior warning makes that timeframe acceptable, and the automated responses just shows how little this company cares about their customers.

They would sooner cancel and refund an order than make any attempts to go above and beyond to resolve any issues. It is a shame because their products are actually really good, however they should learn to manage their stock levels and capacity during busy periods so customers do not have to wait a month for their order to arrive.

Ordered from the sales and for some reason it was in three separate orders. They told me I done it as it was three separate orders paid three different times. Not sure how, as it was only the once I done it. I asked if my 2 smaller orders could be put with my £80 order and I get refunded the other 2 shipping fees and they said they can't as its done as they go.
I then said if it can't be done I would rather a refund ( then be £8 odd out of pocket for something they could easily rectify) and within 20 minutes they send me an emails saying they will refund me. Awful customer service. Can't do a simple request as to put it in the same box to save the extra £8 in delivery fees when it's going to the the same place!
Awful attitude towards customers and clearly don't care about the customers. Fine by me, I'll happily go elsewhere. Would suggest you do the same.

EDIT -(because they tried to make out it's my fault on another review site)
As mentioned I only ordered the once clearly an issue with your site during the sales as there are always is issues during when the sales are on and yes I did not want to pay the extra postage when it could have been combined into one order!
I asked for it to be combined into one order and the postage refunded otherwise if that can't be done I would rather get a full refund. And YOU chose the full refund not making it easier and letting the other 2 products into my larger order not only saving me 2x postage but you the time packing it. So no, don't try to make me look bad when you guys are.
I would of been happy and have preferred preferred the first option but that was clearly too difficult to grab the two items and plop it into my first order as aforementioned it would have saved you time packing three different items at three different times going to the same place!