Autobrite Direct (Technical Brands UK & Ireland Ltd) Recenzje 

Bought 2 Lance foam guns, both stopped working within a month using their own products, when I queried it they told me to clean it. Not the answer you expect from a supposed pro outfit

**Edit to response by autobrite.

Rather than trying to help me resolve my problem you invite me to have a chat on your forums when really good customer service would be to try to help me or even replace my foam guns, I’m willing to pay as long as it’s discounted as you taken full price from me for goods that are faulty. I will leave reviews regularly, I’ve been with you for years and now being treated like this. Customers be aware. I feel you are fobbing me off but hey ho

When I arrived, I spoke to Ryan who was upfront and honest—he let me know the lights might not come up perfectly due to their condition, but I figured it was worth a shot.

An hour later, I came back to find them looking spotless—honestly like new. The service from Ryan and the rest of the team was fantastic. Friendly, professional, and clearly take pride in their work.

Can’t fault the experience at all. I’ll definitely be back. Highly recommend!

I recently completed a 3-day 1-2-1 advanced auto detailing course at Autobrite Direct, and the entire experience was nothing short of fantastic. From the moment I arrived, the professionalism and expertise were evident. The course was well-structured and comprehensive, covering a wide range of valeting, detailing techniques and best practices. The facilities were top-notch, providing a perfect environment for hands-on learning.

I was particularly impressed with the trainer, Nathan. His knowledge and passion for detailing were truly inspiring. He was patient, approachable, and provided clear, concise instructions throughout the course. Nathan's ability to explain complex concepts in an easy-to-understand manner made the learning process enjoyable and effective. He offered personalised guidance and feedback, ensuring that I grasped each technique thoroughly. A massive big thank you to Nathan and the Autobrite Direct team!

Been using this company for a couple of years now products are 10/10!

Also customer service is brilliant!
Would highly recommend to anyone who’s looking for quality detailing products 🔥

Thanks Lloyd

I placed an order on the 18th April during the Easter sale.I paid £4.50 for delivery to my house which said 7-10 business days.Nearly 4 weeks after I placed my order I receive an email to say my parcel has been dispatched.I email the chat to ask why delivery has taken so long and I get a reply asking me to email dispatch.I checked my email and the order is being sent with dpd who are not delivering it to my address but to a local pick up point.I am unsure as to who decided it should be collected from the shop as I never selected that option.I still haven't received a reply to my email.
This is the longest time I have had to wait for a delivery during a sale period from any company.

Ordered 5 litres britegel wheel cleaner and had no confirmation of delivery and after 16 days still got no delivery confirmation. Emailed them on 3 separate occasions and not had the decency to reply. will never buy from them again.

The first time I ordered from here it was around £300 and the response was great. Since then when I place an order of £50 or so, it stands for a week or so , before I email for an update , which gets ignored. Then I forward the original email with some note of exasperation, and then get a notice a day or so later telling me that the order has been processed, followed by a reply to my email telling me that the order is already dispatched . Products are OK, customer service is shite

Purchased one simple item and still not received after 9 days. I was informed that it is normal for it to take up to 14 working days to process orders during sales periods. I’m surprised they have not gone bust with this level of service.

purchased one of their car detail sprays for the jet washes. Everything seemed okay but it started to leak. Sent an email to the company who says their response
Hi Wayne

unfortunately if it was purchased back in October then the warranty is out, We don't have any replacements currently and we also don't offer a repair service for these, so you would have to buy a new unit unfortunately and currently we are out of stock.

Got my mystery box delivered yesterday.
Fantastic products and well worth the price great savings will definitely order again.

As a nearly 5 year customer I couldn’t be more disappointed with Autobrite products.

I specifically ordered an “Acidic” wheel cleaner to use as a deep cleaner on my mobile dog grooming van. Wonder Wheels - An old product did the job a hundred times better. I do t know where the “Acidic” comes in because it barely touched the wheels. Rating: 1/10

I also ordered a “gel” wheel cleaner for my Mini. What I got was a fluorescent infused liquid that I don’t even think I’m going to bother using. I was so used to the thick gel from Bilt Hamber that I expected similar - sadly not even close. Rating: 1/10

I purchased the above because I have always used their citrus cleaner for the interior of my van and it has worked very well (but even the citrus cleaner seems to have less cleaning power now).

Why did I order? Well, given that I was ordering multiple 5ltrs of the citrus cleaner, I thought (stupidly) that I might as well order the other products I had run short on from the same seller.

I guess I’m going to go back to multiple suppliers of my previous products and find another supplier of citrus cleaner.

It clearly shows that not all products are equal.

I love the products BUT... and it doesn't seem I'm alone, but why are so many basics constantly out of stock ?
I also note the Halfrauds no longer stock thier kit, kind of guessing they had the same issues..Which is a shame as it was so much easier to pick things up...I'm not that far from their Stoke HQ, and like having a mooch in there, but the shelves are usually only half full....come on guys, sort it out...the product is great...sort the supply issues please...I really don't like the big brands...

Tried to purchase a gift voucher for my dad for Father’s Day, didn’t arrive baring in mind it was just an email. I had the confirmation of the order, had the money taken from my account all very promptly. I waited a couple days and had no email so emailed them to which they asked for the email so it could be sent again and to check their junk folder. Still nothing! I asked for a refund as it was now over a week without the gift, again it was simply an evoucher. I found the customer service lacking with no apologies and then got snarky when I said I feel like they’ve not helped me, they certainly don’t care much for their job. I’ve been a returning customer as well as my family have been, not impressed with the service I’ve received, extremely disappointed.

Terrible experience... Do not recommend. I purchased a stubby gun which turned out to be defective & the end actually fired out during use, I had been sent a replacement after a full back & forth conversation after being told there was nothing wrong with the item & it was finally admitted there was. I finally received the replacement & it has broken again within just a couple months interrupting business.

Shop for a better brand & spend a little more.

Their products are decent, but they seem to think their quality products can offset their appalling customer service.

This is made all the worse when you read about the 'excellent margins' that you could make as a reseller.

If their profit margins are so good, then why don't they employ more staff, or offer a more competitive price for dealing direct?

I've since found that EuroCarParts sell most of the consumables that I need, CHEAPER than Autobrite Direct direct!

This makes no sense, why would anyone buy direct? Save your time and sanity and don't buy from their website.

I like the majority of the products I have purchased from Autobrite, but the service is unbearably slow. I ordered 10 items on 23 March, and it took until 2 April to fulfill the order and the courier delivered it on 3 April. 10 days to fulfill and dispatch an order when everything is in stock (checked at time of online order). They use the excuse that they are "very busy" during a sale, but I would bet they still don't even come close to the number of orders Amazon get, and I get my Amazon stuff next day, sometimes even the same day! Even Ebay has averaged 3 days, and I've received orders from China in 8 days. They really need to up their sevice times. I'll stick to buying online from Bilt Hamber or Turtle Wax both of whome are much faster.

I recently had the pleasure of working with Dan at Autobrite Direct, and I must say, his customer service was exceptional. Dan was incredibly attentive, knowledgeable, and went above and beyond to ensure my needs were met. His professionalism and dedication to his customers are truly commendable. I will definitely be doing more business with Dan in the future and would highly recommend him to anyone in need of automotive services.

Great service, great skills and afford put towards my car, looks just immaculate, Book in for Winter Protection Package and worth every single penny, really bring black paint back to life. Amazing job lads, thank you

Took my 20 year old Subaru for a Winter Package which included full decontamination, polish and ceramic coating inc wheels and interior.
The booking process was easy, the unite is really easy to find & the service was fantastic. Really pleased with the outcome of the job, the car looked spectacular and they present the car back to you in one of their bays so you really do see it at its very best. Most pleased and I’ll be taking my other cars in to them at some point.

Not great aftersales or communication, had a faulty part and emailed them, this got ignored so I called them, got told that most products don't have much of a guarentee and advised to purchase part from amazon. Have bought many products from them in the past so find this sort of service shocking. No more money will be going to them from now on.