I’ve used Autobrite Direct products for quite a while now and always found the quality and customer service excellent. I also know the new owner personally and can honestly say the company is i... Zobacz więcej
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I’ve been using Autobrite products for years and it was a real shame to see the previous owners run it into the ground. Glad to see the brand and old formulations have been rescued by the new ow... Zobacz więcej
I posted two reviews at the beginning of this month about issues I have had with this company. The last one being that I had driven down from Preston Lancs to try & find out about my remaining order.... Zobacz więcej
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After waiting over TWO MONTHS for an order which has apparently been shipped & should've been delivered over a week ago, I am getting increasingly frustrated by the total lack of customer service from... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z akcesoriami samochodowymi
- również w kategorii:
- Czyszczenie samochodów
- Hurtownia środków chemicznych
- Myjnia samochodowa
- Naprawa samochodów
- Sklep samochodowy
Napisane przez firmę
Autobrite Direct is a specialist supplier of professional car care and detailing products, offering a comprehensive range of high-quality chemicals, valeting supplies, and detailing accessories for enthusiasts and trade customers alike. Our product range includes snow foams, shampoos, wheel cleaners, fallout removers, interior cleaners, waxes, sealants, ceramic coatings, and a wide selection of applicators, cloths, and equipment. In February 2026, the Autobrite Direct brand was acquired by new owners (Technical Brands UK & Ireland Ltd). This acquisition relates to the brand name only and does not include the previous operating company or its management. Under new ownership, Autobrite Direct is focused solely on developing, supplying, and supporting our product range - we are not operating detailing services or mobile vans. Our commitment is to deliver outstanding products, consistent quality, and reliable customer service as we build a fresh chapter for the brand.
Dane kontaktowe
Unit 23A, Antrim Business Park, Enkalon Industrial Estate 25 Randalstown Road, BT41 4LD, Antrim, Zjednoczone Królestwo
- +44 (0) 28 9446 4866
- info@autobritedirect.co.uk
- www.autobritedirect.co.uk
3,1
Średnia
72 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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I’ve dealt with Alan for years
I’ve used Autobrite Direct products for quite a while now and always found the quality and customer service excellent.
I also know the new owner personally and can honestly say the company is in very good hands moving forward. He’s hardworking, genuine, and passionate about doing things properly rather than just chasing quick sales.
It’s great to see a well-known brand getting a fresh start with someone who genuinely cares about both the products and the customers. Wishing the whole team the very best for the future — looking forward to seeing the business grow again.
Jamie Keane
21 kwietnia 2026
Opinia niezależna
I’ve been using Autobrite products for…
I’ve been using Autobrite products for years and it was a real shame to see the previous owners run it into the ground.
Glad to see the brand and old formulations have been rescued by the new owners. Having dealt with Alan and his team for many years I’ve no doubt that the Autobrite brand is now in safe hands.
3 maja 2026
Opinia niezależna
Back in January 2026
Back in January 2026, I posted a review about an order I placed back in August 2025 & was not fully honoured. Now I will give credit were it is due & this is it. I contacted AD in February asking about items missing from the original placed order & to my surprise I received a reply asking for details of the missing items, these details I forwarded to them & though & behold I was then informed goods will be delivered. True to their word 3/4 days later items arrived & they were the original AD products. So, yes I had a whinge but pleasantly surprised & happy to receive a reply with the items following on & arrived February 7th.
4 lutego 2026
Opinia niezależna
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I’ve been using Autobrite Direct products for a quite a few years now through Alan at Autobrite Direct Ireland and the service has always been fantastic. The products are top quality and have consistently delivered great results.
Alan has always been brilliant to deal with – friendly, knowledgeable and always willing to help or offer advice when needed. It’s that level of service that keeps me coming back.
Now that Alan has secured ownership of Autobrite Direct, I’ve no doubt the brand will continue to grow while maintaining the same great customer service. Wishing him every success with it – thoroughly deserved!
16 marca 2026
Opinia niezależna
Autobrite is BACK! Removing the poor management and bringing back the quality and service!
Note to the Moss family - THIS is how to run a business! Brought back the quality, brought back the service and brought back the brand.
Super!
9 marca 2026
Opinia niezależna
wow what a difference the new owners…
wow what a difference the new owners have made absolutely fantastic i can't wait to spend lots more money i feel it's the phoenix out of ashes
7 marca 2026
Opinia niezależna
Good to see some of the original…
Good to see some of the original Autobrite products coming back. still some of the best out there & nice to see the brand keep going
6 marca 2026
Opinia niezależna
Been using Autobrite Direct for ages
Been using Autobrite Direct for ages, so glad they’re back under Alan, with the new ownership it actually feels like the brand’s getting back to what it was.
Abyss is brilliant and Magifoam has always been a go-to for me, but Purple Velvet is honestly still the best in the market in my opinion. The smell is amazing!
I’ll definitely keep using their stuff 👍
6 marca 2026
Opinia niezależna
Order placed and within 2 days was…
Order placed and within 2 days was delivered. Immediate answer to my emails from Alan. Great to see that this company is now under sound stewardship.
5 marca 2026
Opinia niezależna
Posts removal…
I posted two reviews at the beginning of this month about issues I have had with this company. The last one being that I had driven down from Preston Lancs to try & find out about my remaining order. I did post that on arrival, the place was all locked & the premises was up for sale & pointing out like quite a few other people we will never see our orders again let alone get a refund. Both posts have disappeared from the Trustpilot review, Why?
22 stycznia 2026
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
Terrible company. Avoid.
Terrible company. I believe now changed their name to Mosschem LTD and Autobrite UK. Be aware! Been buying from them for years. The delivery times have always been very, very slow, but I am still waiting for my order from October 25 to be completed. Don't think I will ever see the goods, so they have stole my money.
2 stycznia 2026
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
This company has now gone bust and trading as Autobrite UK
This company has now gone bust and no longer full filling the October orders. I am still owed part of my order like others with some people completely out of pocket. AB Direct have closed the old warehouse and it is now up for sale. They are now trading as Mosschem LTD and Autobrite UK from a new unit in Stoke. New website mosschem.co.uk
Trading like nothing has happened. Absolutely brass neck of them is that they are offering discounts on the new website
14 stycznia 2026
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
I placed an order back in October 2025 still not delivered
I placed an order back in October 2025, nearly £200 of stock and am still waiting for my order to be delivered. I appreciate that during sales periods they indicate that a delay on deliveries can be experienced, up to 4 weeks, but we are now talking 3 months. Up until just before Christmas they were respondeding to enquiries but just asking me to be paticent as they are dealing with a back log of orders owning to the sales, butnow are not evn responding to further enquires and further investigation suggest that they may well have gone into administration and restructed into a different company, which if true is well out of order and means that they will no longer get any of my business in the future. I suppose I will have to contact my credit card company and look to get a refund for the unfulfilled order that way. Very disappointed and feel let down by the lack of honesty and transparency. Please be aware of the situation.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
Been 3 months and only received half of…
Been 3 months and only received half of my order. Was assured that last month the rest of my items would arrive. No longer replying to emails. A joke . I just want to receive the goods I’ve payed for
30 grudnia 2025
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
Still waiting on goods after 12 weeks
Purchased goods in October, 12 weeks later and I’m still waiting, no one is replying to emails. This is theft, taking peoples money and not giving the goods. Disgrace
10 października 2025
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
Used for many years
Used for many years, but products are very limited during sale events and long waiting times. There are other more customer focused retailers out there, which pains me as I prefer to use local businesses
20 grudnia 2025
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
AVOID… everyone is having the same issue with orders!
After ordering in October and finally getting my delivery 5 weeks later after numerous attempts to ask where my order was it was wrong. Made numerous attempts to contact via phone and email… pasts from one person to another to be told one thing and then another, more lies than anything and to top it all off when finally wrote a post on there instagram page they jus delete the comments. Been buying off these for over 15 years and won’t ever return to buy again. Terrible attitude towards customers who have an issues and all about making money. Terrible! Avoid avoid avoid.
17 grudnia 2025
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
No response from company
After waiting over TWO MONTHS for an order which has apparently been shipped & should've been delivered over a week ago, I am getting increasingly frustrated by the total lack of customer service from this company. Ignoring ALL my emails & not answering the phone. The courier has obviously lost the parcel (Evri) but it would be nice if Autobrite would chase it up from their end or Issue a full refund. I will NOT be purchasing from Autobrite in the future. Total joke🤬
8 grudnia 2025
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
Missing item, no response from them.
Having waited four weeks for the products to be delivered, the citrus pre wash was missing from the delivery. I have made numerous attempts to email and call them to try and sort this out with each attempt ignored and no response. Their customer service is non existent and would recommend to get your products from elsewhere.
11 listopada 2025
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
Ordered various cleaning products over…
Ordered various cleaning products over 2 weeks ago and order remains “unfulfilled” on their system. Tried to contact but no response. I certainly wont be ordering from them again.
3 października 2025
Opinia niezależna
Odpowiedź od Autobrite Direct (Technical Brands UK & Ireland Ltd)
We’re genuinely sorry to hear about your experience and understand your frustration.
In February 2026, the Autobrite Direct brand was acquired by new owners. This purchase did not include the previous operating company, its management, or its operational systems. We appreciate that some customers were affected by issues prior to the acquisition.
Since taking ownership, we have implemented new processes and are fully focused on reliable order fulfilment and customer service. We invite you to visit our website and social media channels for more information about the new ownership and the steps we’re taking to move the brand forward.
Technical Brands UK & Ireland Ltd T/A Autobrite Direct
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