Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

You learn more about a company & its people when things go wrong, their values, ethos & commitment towards customers either shines or disappears. My first 2 orders were delivered without incident –... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

A good range of products. However recently received an email re Lawn care with 20% discount. Was ordering with three other products all of modest size and weight but cancelled when delivery was g... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered 25kg of Blood, Fish and Bone on Monday afternoon. Delivered using standard service on Tuesday afternoon. Well packaged in strong sack. Price for 25kg and delivery was only slightly more t... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I ordered Rosate and received Gallop weed killer instead. Agrigem insisted the two were the same so I gave Gallop a go. Gallop seemed more watery & the effects after spraying were extremely poor. I wa... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep dla majsterkowiczów

Napisane przez firmę

Agrigem are based in Saxilby in Lincolnshire. They supply a wide range of Plant Protection Products, Weedkillers, Fertilisers, Grass & Flower Seed, Application Equipment, Hard Surface Cleaners & Rodenticides to professional and amateur users. Their website stocks 1000's of products, all available on speedy next day delivery.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

440 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(440)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 38

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Top Service, Keen Prices

Both Agrigem & their courier partner DX Express made the purchase & delivery of my fertiliser (fish blood & bone) hassle free at a keen price.
It was not the first time I have bought from Agrigem, & with service like this, it won't be the last.

28 grudnia 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you for your kind review and your continued custom.
Regards, Customer Experience Team

Oceniono na 5 z 5

Agrigem

Agrigem:
Website is full of great information, excellent products on offer and if we don't understand, simply call up the specialists and get help.
Thanks to all the team.

29 listopada 2024
Logo Agrigem

Odpowiedź od Agrigem

We are so pleased that you found our website full of great information and that we can add further value to you with our Technical Support Team. Thank you for your feed back - regards Customer Experience Team

Oceniono na 5 z 5

Super fast delivery and cheapest on the…

Super fast delivery and cheapest on the market

29 listopada 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you for your note and letting us know that you found our products and services to be efficient & good value for money. We really appreciate the feedback - regards Customer Experience Team

Oceniono na 5 z 5

Great service and product

Straightforward order process, good communication. Product is as described and came on time.

27 listopada 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you John, it is great to hear that you found the ordering process easy and that this was mirrored in the delivery of your order. Thank you for leaving us a 5 star review - regards Customer Experience Team

Oceniono na 5 z 5

Their website was most helpful

Their website was most helpful in making my decision on which products to buy. The details were very clear and the ordering process went very well.

29 listopada 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you Mr Rycroft, it's great to hear that our products and services made you choose Agrigem. Thank you again for leaving us a review - Regards Customer Experience Team

Oceniono na 4 z 5

Great but postage costs frustrating

Best priced garden supplies but very frustrating that delivery is not discounted when you buy multiple bags of something, gives no incentive to buy in larger amounts

29 listopada 2024
Logo Agrigem

Odpowiedź od Agrigem

Hi Mark, thank you for your feedback. As each bag is a parcel in its own right due to the weight then this is something that we are not able to discount on as the carriers charge per parcel weight. We do offer a next day service and then a discounted economy service to help alleviate these costs a little - regards Customer Experience Team

Oceniono na 5 z 5

Fast and efficient service

Fast and efficient service

27 listopada 2024
Logo Agrigem

Odpowiedź od Agrigem

thank you for your 5 star review and taking the time to leave us some feedback - regards Customer Experience Team

Oceniono na 5 z 5

Trying to control stemphylium

27 października 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you for your note. Please contact us on 01522246491 option 2 and our technical team will help you - regards Customer Experience Team

Oceniono na 1 z 5

Granules way too big.

Purchased autumn winter fertiliser. Found this to be an extremely poor product as the granules are up to 5mm in size which are way to big go through my dropper.

Compared to A1 Lawn fertiliser (1mm) this is a useless product for my customer base.

Read size on website before purchase as you will find yourself having to apply this product by hand only.

7 października 2024
Opinia niezależna
Logo Agrigem

Odpowiedź od Agrigem

Good afternoon - We are sorry to hear about this - we do try to put as much information on the web to keep customers updated with regards to the products. We are not hearing about any other issues but thank you for raising this with us - regards Customer Experience Team

Oceniono na 5 z 5

Easy and Quick

Easy buy, quick delivery, can't ask for more. Will be back.

26 września 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you so much for taking the time to leave your positive 5 star review - We are so pleased that we met your service expectations - regards Customer Experience Team

Oceniono na 5 z 5

Great service

Great service , prompt delivery

26 września 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you for leaving your 5 star review - we really do appreciate this - regards Customer Experience Team

Oceniono na 5 z 5

all very smooth

26 września 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you for your lovely feedback. We are pleased everything went smoothly for you - regards Customer Experience Team

Oceniono na 5 z 5

Efficient service and delivery.

Efficient service and delivery hoping the seed is as good when dispursed.

26 września 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you for sharing your feedback and giving us a 5 star review - it is very much appreciated - thank you and happy growing - regards Customer Experience Team

Oceniono na 5 z 5

The Keeper KP6 21V Cordless 6 Inch Chainsaw

I purchased a Keeper KP6 21V Cordless Mini Chainsaw (with 1.5Ah Battery & Charger) from Agrigem because it had been reduced by several pounds. The order was placed and everything seemed to be all right. DX Express were the couriers and they had previously delivered products to our address without any problem. The product should have been delivered on the Bank Holiday Saturday but it wasn't and nothing to advise me as to why. The item was delivered on the following Tuesday but it was delivered to the wrong address. DX Express 'crowed' that it had been delivered by their professional staff and yet it was the Customer Service Lady at Agrigem, whose name is Emma, who tracked it down and provided me with a photograph of the delivery address. Yes, I had to go and collect the item. As it was late at night I decided to try it out the following day. I followed the instructions on how to use it including how much oil to use and charging of the battery. Unfortunately, every time I used the chainsaw, it leaked oil and the oil dripped on to the battery housing so I had to stop, clean the oil spills, and then refill the chamber. This went on several times until I simply gave up and put the chainsaw away.
I contacted Emma at Customer Service and explained what had happened and she asked me to provide photos of the problem saw. This I did and she then asked me what I would like to do. As I was going away on business for a week, Emma contacted the supplier and arranged for them to contact me regarding the product. I said that I would wait to hear what they had to say. However, on my return, I contacted Agrigem again and said that the supplier had not contacted me and she asked me what I would like to do. I said that under the circumstances with all the problems of delivery and the fact that the saw was not working properly I should like to return the saw and obtain a refund. Emma was away for a few days but came in to clear some outstanding work and saw that nothing had been done. She took it upon herself to organise the collection of the item - yes it was picked up by DX Express by Mark who knew what to do - and I believe it is on its way back to Agrigem so that they can send it back to the supplier. Agrigem will issue me with a full refund shortly.
I realise that this is a long story but I wanted to point out that there is high quality customer service, good customer service, and customer service in name only. The customer service provided by Emma was First Class and she followed through the different stages with care and consideration. Where there was a problem, she took decisive action and arranged for a photograph of the delivery address so that I could see where the item had been delivered; likewise with the return of the item, she arranged for it immediately and nothing was too much trouble. That is what High Quality Customer Service is all about and Agrigem should be proud to have Emma as a member of their Customer Service Team.

23 sierpnia 2024
Opinia niezależna
Logo Agrigem

Odpowiedź od Agrigem

Thank you John for your 5 star review and your kind words about Emma in our CX Team. It is appreciated that you have taken the time to share your experience about the product and service received. We will be investigating further the Keeper Chain Saw when it arrives back with us to get to the bottom of the isolated issue, however we are pleased that you were delighted with the actions taken by Emma and the overall service you received to sort this for you.
Thank you again for your feedback
regards Vanessa - Office Manager Agrigem

Oceniono na 1 z 5

The End

After 3 years of working with agrigem. My company won a substantial contract. Which we asked agrigem to supply.
The batch we bought was bad. It almost cost us the entire contract. It was sent to be tested by the producer who agreed. The producer compensated. Now the final 6x15litre chemical is being withheld until a specific employee is back. I quote you could always pay for it until your account manager is back.
I complained and rang to discuss, the MD was in meetings all day couldn't possibly take my call. The guy I spoke with didn't even escalate to his manager to investigate. I even provided evidence from the chemical manufacturer had actually already authorised last Friday.
Customer service today was appalling

I will make sure I receive my 6x15litres of chemical then I will be moving to a more competent company, who put clients first.

16 września 2024
Opinia niezależna
Logo Agrigem

Odpowiedź od Agrigem

We’re so sorry you felt let down enough to leave us this review after such a long term positive relationship with us and we apologise that you did not have the outcome you were expecting as quickly as you had wanted

I can assure you that your concerns have been escalated within the business and we do take your comments seriously and we always do put our customers first
Regards - Customer Experience Team

Oceniono na 5 z 5

Delivered professionally on time

Delivered professionally on time

27 sierpnia 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you for your feedback - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team

Oceniono na 5 z 5

Fast delivery

Fast delivery

27 sierpnia 2024
Logo Agrigem

Odpowiedź od Agrigem

Thank you for your feedback John- we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team

Oceniono na 4 z 5

Perfect

Non site et correct

23 sierpnia 2024
Opinia niezależna
Logo Agrigem

Odpowiedź od Agrigem

Thank you for your feedback - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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