You learn more about a company & its people when things go wrong, their values, ethos & commitment towards customers either shines or disappears. My first 2 orders were delivered without incident –... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
You learn more about a company & its people when things go wrong, their values, ethos & commitment towards customers either shines or disappears. My first 2 orders were delivered without incident –... Zobacz więcej
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A good range of products. However recently received an email re Lawn care with 20% discount. Was ordering with three other products all of modest size and weight but cancelled when delivery was g... Zobacz więcej
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Ordered 25kg of Blood, Fish and Bone on Monday afternoon. Delivered using standard service on Tuesday afternoon. Well packaged in strong sack. Price for 25kg and delivery was only slightly more t... Zobacz więcej
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I ordered Rosate and received Gallop weed killer instead. Agrigem insisted the two were the same so I gave Gallop a go. Gallop seemed more watery & the effects after spraying were extremely poor. I wa... Zobacz więcej
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Agrigem are based in Saxilby in Lincolnshire. They supply a wide range of Plant Protection Products, Weedkillers, Fertilisers, Grass & Flower Seed, Application Equipment, Hard Surface Cleaners & Rodenticides to professional and amateur users. Their website stocks 1000's of products, all available on speedy next day delivery.
Foss House, Units 7, 8 & 9 Allens Business Park, Skellingthorpe Road, Saxilby, LN1 2GH, Lincoln, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Both Agrigem & their courier partner DX Express made the purchase & delivery of my fertiliser (fish blood & bone) hassle free at a keen price.
It was not the first time I have bought from Agrigem, & with service like this, it won't be the last.

Odpowiedź od Agrigem
Agrigem:
Website is full of great information, excellent products on offer and if we don't understand, simply call up the specialists and get help.
Thanks to all the team.

Odpowiedź od Agrigem
Super fast delivery and cheapest on the market

Odpowiedź od Agrigem
Straightforward order process, good communication. Product is as described and came on time.

Odpowiedź od Agrigem
Their website was most helpful in making my decision on which products to buy. The details were very clear and the ordering process went very well.

Odpowiedź od Agrigem
Best priced garden supplies but very frustrating that delivery is not discounted when you buy multiple bags of something, gives no incentive to buy in larger amounts

Odpowiedź od Agrigem

Odpowiedź od Agrigem
Purchased autumn winter fertiliser. Found this to be an extremely poor product as the granules are up to 5mm in size which are way to big go through my dropper.
Compared to A1 Lawn fertiliser (1mm) this is a useless product for my customer base.
Read size on website before purchase as you will find yourself having to apply this product by hand only.

Odpowiedź od Agrigem

Odpowiedź od Agrigem
Efficient service and delivery hoping the seed is as good when dispursed.

Odpowiedź od Agrigem
I purchased a Keeper KP6 21V Cordless Mini Chainsaw (with 1.5Ah Battery & Charger) from Agrigem because it had been reduced by several pounds. The order was placed and everything seemed to be all right. DX Express were the couriers and they had previously delivered products to our address without any problem. The product should have been delivered on the Bank Holiday Saturday but it wasn't and nothing to advise me as to why. The item was delivered on the following Tuesday but it was delivered to the wrong address. DX Express 'crowed' that it had been delivered by their professional staff and yet it was the Customer Service Lady at Agrigem, whose name is Emma, who tracked it down and provided me with a photograph of the delivery address. Yes, I had to go and collect the item. As it was late at night I decided to try it out the following day. I followed the instructions on how to use it including how much oil to use and charging of the battery. Unfortunately, every time I used the chainsaw, it leaked oil and the oil dripped on to the battery housing so I had to stop, clean the oil spills, and then refill the chamber. This went on several times until I simply gave up and put the chainsaw away.
I contacted Emma at Customer Service and explained what had happened and she asked me to provide photos of the problem saw. This I did and she then asked me what I would like to do. As I was going away on business for a week, Emma contacted the supplier and arranged for them to contact me regarding the product. I said that I would wait to hear what they had to say. However, on my return, I contacted Agrigem again and said that the supplier had not contacted me and she asked me what I would like to do. I said that under the circumstances with all the problems of delivery and the fact that the saw was not working properly I should like to return the saw and obtain a refund. Emma was away for a few days but came in to clear some outstanding work and saw that nothing had been done. She took it upon herself to organise the collection of the item - yes it was picked up by DX Express by Mark who knew what to do - and I believe it is on its way back to Agrigem so that they can send it back to the supplier. Agrigem will issue me with a full refund shortly.
I realise that this is a long story but I wanted to point out that there is high quality customer service, good customer service, and customer service in name only. The customer service provided by Emma was First Class and she followed through the different stages with care and consideration. Where there was a problem, she took decisive action and arranged for a photograph of the delivery address so that I could see where the item had been delivered; likewise with the return of the item, she arranged for it immediately and nothing was too much trouble. That is what High Quality Customer Service is all about and Agrigem should be proud to have Emma as a member of their Customer Service Team.

Odpowiedź od Agrigem
After 3 years of working with agrigem. My company won a substantial contract. Which we asked agrigem to supply.
The batch we bought was bad. It almost cost us the entire contract. It was sent to be tested by the producer who agreed. The producer compensated. Now the final 6x15litre chemical is being withheld until a specific employee is back. I quote you could always pay for it until your account manager is back.
I complained and rang to discuss, the MD was in meetings all day couldn't possibly take my call. The guy I spoke with didn't even escalate to his manager to investigate. I even provided evidence from the chemical manufacturer had actually already authorised last Friday.
Customer service today was appalling
I will make sure I receive my 6x15litres of chemical then I will be moving to a more competent company, who put clients first.

Odpowiedź od Agrigem

Odpowiedź od Agrigem
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