You learn more about a company & its people when things go wrong, their values, ethos & commitment towards customers either shines or disappears. My first 2 orders were delivered without incident –... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A good range of products. However recently received an email re Lawn care with 20% discount. Was ordering with three other products all of modest size and weight but cancelled when delivery was g... Zobacz więcej
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Ordered 25kg of Blood, Fish and Bone on Monday afternoon. Delivered using standard service on Tuesday afternoon. Well packaged in strong sack. Price for 25kg and delivery was only slightly more t... Zobacz więcej
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I ordered Rosate and received Gallop weed killer instead. Agrigem insisted the two were the same so I gave Gallop a go. Gallop seemed more watery & the effects after spraying were extremely poor. I wa... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Agrigem are based in Saxilby in Lincolnshire. They supply a wide range of Plant Protection Products, Weedkillers, Fertilisers, Grass & Flower Seed, Application Equipment, Hard Surface Cleaners & Rodenticides to professional and amateur users. Their website stocks 1000's of products, all available on speedy next day delivery.
Dane kontaktowe
Foss House, Units 7, 8 & 9 Allens Business Park, Skellingthorpe Road, Saxilby, LN1 2GH, Lincoln, Zjednoczone Królestwo
- 01522246491
- customerservices@agrigem.co.uk
- www.agrigem.co.uk
4,2
Dobra
440 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Agrigem
Thank you for taking the time to review us.
Regards,
Customer Experience Team
I recently visited Agrigem (17 May 25)…
I recently visited Agrigem (17 May 25) for advice on how to treat 2 acres of paddock that has a PH of 8. The advice given was to buy 4 bags of Triple 16 nutrient and 600kg of granulated lime.
A couple of days later I called to enquire about greass seed and that's when I was told by another member of Agrigem that I was mis-sold the lime and that this would only make the PH level even worse. This advice could have made it an expensive recovery process!!
Thankfully the delivery which was scheduled for the following morning was cancelled. During this process I did ask if it could be confirmed that the cancellation was successful as I needed to cancel access arrangements. I was promised a call, but no call received and I had to chase this up with Agrigem.
The same day I asked for a full refund as I wanted to decide what to do next. I was told a refund would soon be given once they confirmed that the order was back in stock, this was confirmed shortly after. However several days have passed I've still not heard a thing back from Agrigem on the refund even having made several calls and being promised calls back to let me know what is happening.
Because of this poor customer service I have given this poor rating and I notice from previous customer comments that poor communications is a common theme!!
In Agrigem's defence there has been a weekend and a bank holiday. However this is not excusable in today's technical capacity when it takes minutes for bank transfers and communications.
Agrigem do provide good quality products and have good availability, however some element of customer service is sadly lacking.
In conclusion: wrong advice given, lack of communications and no return of my money £349.20 13 days after payment and order cancellation.............................
17 maja 2025
Opinia niezależna
Odpowiedź od Agrigem
Hello there Colin,
Thank you for taking the time to review and we are really sorry to hear that you have had this experience with ourselves.
Rest assured your points have been investigated internally and we can see that the refund was processed as soon as possible once the goods arrived back with us.
Kind Regards,
Customer Experience Team
Rubbish delivery
Rubbish delivery. I had 20 emails about the delivery which us completely unnecessary and then the driver refused to leave it until we met him at the door to physically take it in which we dont do with any other delivery
15 maja 2025
Opinia niezależna
Odpowiedź od Agrigem
Hello,
We are so sorry you had this experience. All of our items our sent out on a signature service so must not be left unattended.
However, we will pass the feedback to the courier regarding the delivery notifications.
Thank you,
Customer Experience Team
Never arrived
Never arrived, despite waiting in twice for the chemical to arrive they failed to deliver, if you can’t collect then I wouldn’t take the time to order..
9 maja 2025
Opinia niezależna
Odpowiedź od Agrigem
Hello there, We are so sorry to hear that the courier has failed to deliver your order to you.
If you would like to get in touch with us directly with your order/tracking number we can investigate this further for you and raise this with the courier.
Regards, Customer Experience Team
Purchased Agrigems Weed Stick Waste of Money
Purchased Agrigems Weed Stick. Tried it in the garden and it picks up the soil onto the foam dispenser, which then stops the chemical getting onto the weeds. Despite several phone calls explaining this that it not fit for purpose, I have received negative response from Agrigem.
6 maja 2025
Opinia niezależna
Odpowiedź od Agrigem
Good afternoon Philip. We are very sorry to hear about this. The item is to be used to wipe into/over the weed its self rather than the soil. Regards Customer Experience Team
Odpowiedź od Agrigem
Thank you for your lovely feedback Dave. Great to hear the you received good service and the product is taking its cause - regards Customer Experience Team
Good web site for information,good…
Good web site for information,good quick service ,reliable
26 kwietnia 2025
Odpowiedź od Agrigem
Thank you for taking the time to leave a 5 star review - we are delighted that you found our service to be quick and our website informative and helpful. Regards Customer Experience Team
fast service
27 marca 2025
Odpowiedź od Agrigem
Thank you for leaving a 5 star review and that you found the service fast - regards Customer Experience Team
Very helpful Customer service…
Very helpful Customer service department when I had a query regarding the delivery. Not only did they answer the query but also followed up afterwards to check everything was correct. Products are good quality and fairly priced.
27 marca 2025
Odpowiedź od Agrigem
Thank you for leaving such lovely feedback. It is great to hear that you found our Customer Service team helpful and that you received great after care. We appreciate the time you have taken to let us know - regards Customer Experience Team
Confused Been on the field for a while now and…
Been on the field for a while now and still not dissolved into the ground why?
24 lutego 2025
Odpowiedź od Agrigem
Good afternoon Sue - If this is a granule then the weather has been really dry with little rain fall to help with the process. If you give the area a light sprinkle, to get the product going, this may start to speed up the process - Hope you found this to be useful. If you want more information then please visit our website to review the product information and guidance. www.agrigem.co.uk - regards Customer Experience Team
Knapsack sprayer and herbicide
As per usual,a fantastic,problem free service from Agrigem,will always recommend as a reliable supplier 👍
24 lutego 2025
Odpowiedź od Agrigem
Thank you for leaving a great review - We really appreciate you taking the time to do this. We are delighted that you will recommend us - regards Customer Experience Team
Odpowiedź od Agrigem
Thank you for sharing your feedback. We really appreciate this - Regards Customer Experience Team
Easy to order and kept informed during…
Easy to order and kept informed during the delivery process.
Used Agrigem on numerous occasions and would recommend them
28 stycznia 2025
Odpowiedź od Agrigem
Thank you for your nice comments and we are glad you have always been happy with our products and services.
Regards, Customer Experience Team
Service was good but the notification…
Service was good but the notification for click and collect didn't happen, not even in my junk mail....
28 stycznia 2025
Odpowiedź od Agrigem
Thank you for your comments. We are so sorry you did not receive your email - Unfortunately there was a glitch that resulted in the collection notifications getting stuck in the system.
This has since been rectified.
Regards, Customer Experience Team
Odpowiedź od Agrigem
Thank you for taking the time to give us 5 stars. We are glad you are happy with your order.
Regards, Customer Experience Team.
Easy to use website
Easy to use website
Large choice of selected item
Variable sizes to choose from
Excellent quick delivery
27 stycznia 2025
Odpowiedź od Agrigem
Thank you for such good feedback, we are always pleased to hear our website is user friendly!
Regards, Customer Experience Team
Great shopping experience
I had a wonderful shopping experience for my milwaukee chainsaw. Order was well packed and came very quickly. Thanks
27 stycznia 2025
Odpowiedź od Agrigem
Thank you for taking the time to give us a 5 star review and we are glad you are happy with your order!
Regards, Customer Experience Team
Odpowiedź od Agrigem
Thank you for your 5 star review, we will pass these comments to our courier also.
Regards, Customer Experience Team
Excellent prompt service from Agrigem
Excellent prompt service from Agrigem. Slightly let down by DX delivery system. Also during the delivery process I received a scam delivery notice.
31 grudnia 2024
Odpowiedź od Agrigem
Thank you for your kind review, and your comments regarding the delivery service have been noted.
Kind Regards, Customer Experience Team
Odpowiedź od Agrigem
Thank you.
Kind Regards, Customer Experience Team
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