Pitchcare Recenzje 

30
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

First time using Pitchcare.com and I am very satisfied with the service. Ordered a very competitively priced product on Bank Holiday Monday. Usual confirmation email arrived within minutes. Additional... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered product on Monday received it on Wednesday. Cannot fault delivery timescale. Would have been good if instructions for application were included but I am sure I can find them. Will be interesti... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Have purchased from Pitchcare a couple of times - generally consumables for my cricket club. They are not always the very cheapest, but are competitive, have a good range of products and an easy to... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered for next day delivery, but their courier messed up and now an important product won't be arriving until Monday the earliest. I can't contact anyone either. If you do happen to see this before... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep ogrodniczy
  2. Dostawca budynków ogrodowych
  3. Dostawca nasion
  4. Dostawca sprzętu do nawadniania trawników

Napisane przez firmę

Online magazine for groundsmen and greenkeepers, with articles, job listings, used machinery, interactive message board and weather services.


Dane kontaktowe

  • Allscott Park, TF6 5DY, Telford, Zjednoczone Królestwo

  • pitchcare.com

4,0

Dobra

Wynik TrustScore: 4 na 5

30 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(30)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service

Spoke to Ewan on the phone, top guy; knowledgeable, friendly and really helpful!

Have used Pitchcare before and will be back again in the future

7 września 2026
Opinia niezależna
Oceniono na 5 z 5

Great experience

Great price, communication and delivery via FedEx

23 czerwca 2026
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

We appreciate you taking the time to leave us a review on your experience with us. If you need anything else, you know where we are and we'd be happy to help. Kind regards, SW

Oceniono na 1 z 5

Charged for bad shipping service

Charged for bad shipping service.
Items arrived damaged.
Items left outside as a trip hazard for residents.

9 kwietnia 2026
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Good morning, thank you for updating with your information. I can see from our records that our customer service team tried to get in touch with you to see how they could rectify the issues you experienced with the third party delivery company we use. If you'd like to reply to their email, they will be able to talk everything through with you and come to a resolution you're happy with. Kind regards, SW

Oceniono na 5 z 5

Bullet Lawn Sand 20kg

Bullet Lawn Sand 20kg - not all lawn sand is equal. This is far superior than many other Lawn Sand products available and I've used a fair few in my life!

2 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Consistently Good Service and Products

I have been purchasing various grass maintenance supplies from Pitchcare for roughly 18 months now and have developed a professional, healthy and friendly working relationship. Communication is good, they are always happy to offer advice prior to ordering a product and just this morning I have taken delivery of a pallet of fertiliser and as usual the driver Dave arrived with a smile on his face, helped me unload to a convenient spot and was a credit to his peers and the company generally.
Great company, knowledgeable and pleasant staff and a consistently good service experienced over 18 months.

20 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

The Absulute Premier 696 was delivered…

The Absulute Premier 696 was delivered quickly.
A very competitive price and does exactly as it said on the tin.
We ordered on 2nd of June i put it down on the 6th of June, by the 14th of June my newly seeded lawn looked like a rug.
I have left a review on Pitchcares website as I could upload photos.
If you look on Pitchcare Absoulute Premier 6-9-6 product and look at the most recent review you will see my review which shows from April 17th what the lawn was like before airaiting & scarifying which actually ended up with having basically no lawn left and starting from scratch through to me reseeding and then putting down the Absoulute Premier 6-9-6 on the 6th of June and then just a week later giving its second mow the difference in the growth rate colour and how it had thickened up just like a rug.
Really pleased and would not hesitate to buy again.
I would like to up load photos on here but have tried i think one photo may have uploaded but its the one before any work was done so don't let that put you off go to Pitchcares website find the product then the most recent reviews and mine will be round about 15th-16th Jund 2025.

15 czerwca 2025
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Hi Alison,

Thank you for taking the time to leave such a detailed review and provide photos to our website. Despite our software jumbling the order on upload, we can utilise the imagery for the product page and other marketing channels so we really appreciate your effort.

Kind regards,
SW

Oceniono na 1 z 5

Very disappointing

We bought seed and despite all watering and care it hasn’t germinated at all. We contacted them with photos to show the seed didn’t look good quality but they came back saying that they had certificates from their supplier proving quality. They were not interested at all in the fact that we had paid a lot of money for it and absolutely NO grass has grown. Very disappointing as we have now had to purchase need seed from elsewhere.
Definitely won’t be purchasing form here again
Update- Just had a call from them saying they don’t believe us that it hasn’t worked!!!

14 kwietnia 2025
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Thank you for taking the time to provide feedback on your recent order. We are sorry to hear that the product ordered did not meet your satisfaction.

I can see that our Customer Support Team and Sales Manager have been in contact with you to discuss this matter and information has been sent to you which was provided by the supplier.

If you do require any further assistance with this, please do not hesitate to contact us. Kind regards,

Oceniono na 5 z 5

Always a great service from Pitchcare

Always a great service from Pitchcare. I have placed quite a few orders over the years. Never had any issues at all and delivery has always been super quick. Great company.

24 kwietnia 2025
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Thank you for leaving a 5 star review! We are glad to hear you've experienced the level of service we strive for. If you need any further help, please don't hesitate to get in touch with our technical sales team on sales@pitchcare.com. Kind regards, SW

Oceniono na 5 z 5

Excellent service

A quick phone call and spoke to technical about the best mix for Depitox. No hesitation and was given the details. Brilliant friendly service !

24 kwietnia 2025
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Thanks for leaving a great review, John. If you need anything else, our team would be happy to help. Kind regards, SW

Oceniono na 4 z 5

Great customer service

Great customer service. I bought some Everedge from pitchcare, a product that I love and have bought before. Some problems with delivery, nothing to do with Pitchcare, and they dealt with it efficiently and professionally. Rosemary was amazing with her communication

14 kwietnia 2025
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

We really appreciate you taking the time to leave positive feedback on your experience with us. I have passed your comments on to Rosemary and she is glad she was able to help you. Kind regards, SW

Oceniono na 4 z 5

Excellent Customer Support

Have purchased from Pitchcare a couple of times - generally consumables for my cricket club. They are not always the very cheapest, but are competitive, have a good range of products and an easy to navigate website.
On my latest purchase there was an issue with an item missing from the delivery. However, customer support was very efficient. They got back to me within a hour of my initial email and the missing item was delivered the following day.
As a PS It was a shame that they had to close the Forum, which as a novice groundsman I found really helpful.

18 lutego 2025
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Good morning Michael,

Thank you for taking the time to leave such a positive review of your experience with our shop. It was with huge regret that we closed the Forum, but it was a community decision based on the evolution of social media platforms. Our audience is quick to answer your questions should you wish to tag us on our platforms and/or there is still a vast amount of technical advice, topical content and information on the News and Media section of the website. Alternatively, our technical sales team are able to talk through your surface and provide any maintenance advice you may need. Hope this helps!

Kind regards, SW

Oceniono na 3 z 5

Out of stock.

Ordered a rubber mat on 12th Oct 24...Contacted them on 16th Oct to be told mat was not in stock & should have shown this when ordering..I did not see that. Was told more stock w/c 21st Oct...Got a feeling this is going to drag on....They have taken the money from my account though!!

16 października 2024
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Hello, thank you for getting in touch and leaving a review. We are sorry to hear of the delay in receiving your order. I can see a member of our customer support team has been in touch to discuss your delivery. Looking at the tracking this is now showing as delivered. We hope you are pleased with your purchase, however if there is anything further we can assist with, please do not hesitate in contacting us and we will be happy to help.

Oceniono na 3 z 5

Disappointing Service

If you intend to collect a product from Pitchcare you have to wait for an email to confirm it's ready for collection. This took 3 full working days for a product they had in stock. So if you're in a rush you may wish to consider buying elsewhere.

25 czerwca 2024
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Good afternoon - apologies for the delay in response. I have looked in to this for you and can see that you would have received a call to advise you that the product was available for collection. However, if you missed this call, you would have only seen the subsequent follow up email advising the same. I have fed this back to the collections team to improve our service. We are sorry you did not experience the level of service we strive to deliver. Kind regards, SW

Oceniono na 5 z 5

Ordered product on Monday received it…

Ordered product on Monday received it on Wednesday. Cannot fault delivery timescale. Would have been good if instructions for application were included but I am sure I can find them. Will be interesting to see if the product does what saying the tin.

5 czerwca 2024
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Thank you for taking the time to leave a review on your recent order. We are glad you are happy with the service provided and that your order arrived quickly and efficiently!
With regards to the application instructions, if you do require any further assistance with these, please do not hesitate to contact us and our Technical Sales Team will be happy to assist.

Oceniono na 4 z 5

I ordered a bulldog rake for delivery…

I ordered a bulldog rake for delivery on 12th October for next day delivery. Was advised courier out delivering on 13th. No ability to leave with neighbour etc had to wait in from 8-6pm. No delivery received and the tracking claimed they tried to deliver and had left a card. My cameras disproved this and no card received.
Contacted pitchcare who were unavailable over weekend but advised on Monday out for delivery that day. Had to wait in all day again.

I asked for delivery of £8.95 to be refunded -twice- and pitchare just ignored both requests. Shocking performance. It appears from reviews that you may or may not be lucky with this company but if you are not, it does not get resolved properly.
After chatting, I can see this has now been resolved. Hopefully any training addressed. Upgraded rating to reflect this.

12 października 2023
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Thank you for leaving a review relating to your recent order.
Please accept our apologies for the delay you have experienced with the delivery on this occasion, this is not the service we expect our customers to receive.
I can see that a member of our Customer Support Team has been in contact with you to assist you in this matter.
We hope you are happy with the follow up service provided, however, if you do require any further assistance, please do not hesitate to contact us.

Oceniono na 1 z 5

No delivery.

Ordered for next day delivery, but their courier messed up and now an important product won't be arriving until Monday the earliest. I can't contact anyone either. If you do happen to see this before closing time today, please request a Saturday delivery for my order. I have the shipment number ready to give you, so please reach out

8 września 2023
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

We sincerely apologize for the delay you experienced with your delivery. Your feedback is invaluable to us, and we are committed to making this right.
To investigate the circumstances surrounding your shipment's delay and consider refund options, kindly ask you to send us "order number", "shipment number" and your "delivery full address" to amenity.customer.support@agrovista.co.uk at your earliest convenience.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding as we work to resolve this issue and to prevent such occurrences in the future.

Oceniono na 5 z 5

Fantastic Service

Fantastic Service, have used this company many times, I can honestly say, the service is superb, the products are first class, being a busy man, I need to know when the goods are going to arrive and that they are going to be in good condition.
every order has arrived on time and in good condition, brilliant company

20 kwietnia 2023
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

We appreciate you taking the time to leave a 5 star review. I have passed your comments on to Jack and the team and they are pleased you've experienced the standard of service we always strive to provide. If you need anything else, please don't hesitate to get in touch! Kind regards, Siân

Oceniono na 5 z 5

Ordered a pair of Helly Hansen Welli…

Ordered a pair of Helly Hansen Welli style rubber boots. Competitive pricing. Ordered dispatched next day, product arrived quickly.

23 listopada 2022
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Thank you for taking the time to leave a positive review! If you need anything else, please don't hesitate to get in touch. Kind regards, SW

Oceniono na 5 z 5

Great experience raises the bar high.

First time using Pitchcare.com and I am very satisfied with the service. Ordered a very competitively priced product on Bank Holiday Monday. Usual confirmation email arrived within minutes. Additional confirmation received 07:30 next morning. Shipped same day using TNT. Confirmation from TNT same day with fully tracked shipping arrived following morning. No issue at any stage and I felt fully informed and in control of my delivery. This experience is better than most and raises the bar very high. Really appreciate this! Many thanks.

4 maja 2022
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Thank you for leaving such a positive review. We always appreciate any kind of feedback so we are glad you had a great experience of our service. If you need anything further, please don't hesitate to get in touch. Kind regards, Siân

Oceniono na 5 z 5

Great Service

Shopped around for 100 litres of Glyphosate. Pitchcare had the best price and was delivered the next day.
Fantastic service. Thsnks

1 maja 2022
Opinia niezależna
Logo Pitchcare

Odpowiedź od Pitchcare

Thank you for providing feedback! We try to remain as competitive on our Glyphosate prices as possible, and are glad you found this to be the case. If you need anything further, or any technical support, please don't hesitate to get in touch. Kind regards, Siân

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