ACHICA Recenzje 

Very poor service I would not use this company again, they have let me down the last two christmas’s

If you don’t mind when you receive an item (regardless of the expected delivery date) don’t have any issue with no update on delivery and automated responses to your queries this company is for you.

There are plenty of other sites out there offering similar deals but far better customer service.

Thank you for your reply and i did indeed receive an email from you. Without a way to contact you directly, or even reply to your email, i have no choice but to continue our correspondence here. While your email informs me that you have had trouble with your suppliers, you have not given me any indication of what happens moving forward? I have 3 orders with you outstanding, which is actually 6 items, order number 24519551 which consists of a tartan red doorstop and Cath Kinston red watch which totals £57.99 AND order number 24563706 which consists of Moda prism runner and mini chocolate cheeseboard which totals £48.49 AND order number 24582911 which consists of haceka shower caddy and haceka toilet brush holder ( i have recieved 2 of 4 items in this order ) which totals £47.99.
Please indicate which items are unavailable due to supplier issues, or am i to expect a refund on all of these items? As these are mostly christmas presents i would appreciate a quick response so i can source these items elsewhere if needed.

One star is being far too generous!
Disgusting service, no discount accepted, no reply from customer services despite sending over 10 emails
Do not shop there! Items usually found cheaper if you look around

Never received an email and have not received my refund or discount
More seriously poor service and lies
Feb 18 update
Discount was received
This company has some nice products but do need to review its customer services and add a uk contact number

Having read reviews on here I was worried about an order I had placed before descovering trustpilot but I have been pleasantly surprised. My order arrived within the estimated delivery time and both items look great, absolutely no complaints there. I will admit they are fairly difficult to get hold of - you can either message on facebook or through the online form both taking 3-5 days to receive a reply - but in fairness to them the order came as described and within the time frame given so I can't complain. The only reason I have selected average is because the process from ordering to receiving has taken two weeks which is quite a long time compared to other companies, but I understand that the way the company works means that this is inevitable in many respects.

I ordered 3 items from Achica on 5th November which stated the delivery would be between 19th and 27th November. These are Christmas presents and I haven’t received them. I’ve emailed Achica and had no response and I’m really frustrated as they’ve taken payment. I’ve ordered many times from Achica in the past without any problems but looking at all the reviews on here it seems something has gone drastically wrong.

I made an order on the 18/11/17 and after my order was accepted and paid in full it was stated that my items would be delivered early December so I then sent an an email asking for my order to be cancelled and refunded. No answer from them so I emailed a week later and still no response!! Then on 12/12 I sent a message via social media messenger stating that I was not happy and again no response. Also to make clear I haven’t received the items and money has not been refunded either. I’m at my wits end

One item already broken into umpteen pieces on arrival. It was a Christmas present but I've heard nothing from Achica despite 3 emails. My money hasn't been refunded nor is there a freepost label to return the item. There is no phone number to contact them. What on earth do I do next ?

Only half order turned up I have emailed
No reply they owe me 40 no idea how I am going to get my money back no response to anything just found out company in liquidation!!!!!!!!!!!!! Don’t use !!!!!!!!!!!!!

Do not use a company that has no phone number they do not respond to emails I keep getting emails saying my order has been dispatched but i can't even track my order with Hermes as I do not have a 16 digit order number I will also be taking this up with NatWest as I paid using my credit card to get some assistance with getting my money back
I will also speak to trading standards to report them

Hi I order soffa I haven't receive any thing jet still wating I sent so many emails but no answer please I need where is my order and.... I will never order from you any more this is first time and the last very disappointed from Achica

I have been a customer of Achica for several years, but I have placed my last order with them.
Orders always had an expected delivery date of 2-3 weeks, but at least they came approximately on time.
Recently orders are significantly overdue with no explanation.
Customer services used to respond promptly, but I have been chasing my two overdue orders (Christmas presents) for weeks and either don’t get a reply or get fobbed off with excuses.
I have two outstanding orders (apparently part of one of these was sent today), despite me asking repeatedly to cancel them as they were so overdue.
I now want all outstanding items cancelled and I will not be ordering again - service has declined really badly, unfortunately!

Awful, I had to pay for my own return despite the product not being the size as advertised on their website. Terrible customer service, never again.

Been a client of Achica's for a number of years. Quality of products vary greatly. When you are lucky, they are good products. There is no quality control at achica. Worse still when you get a defective product (in my case, cow hide rug with a tear, very bad quality with the sides of the rug with hardly any hair), they do not reply to your contact emails. No acknowledgement of receiving emails either. Very unhappy. Never read their reviews on this website but should have as I am now firmly taking my shopping elsewhere. It is a roulette really with achica - you just hope your product is good and you don't have to deal with their customer service which is non-existent.

I think that my last order with Achica has finally been sorted - but it is so frustrating that they seem to monitor this site more than their own.
It is such a shame, as they were always my go-to-site for fun/quirky pressies or more unusual homewares. I am aware they do use overseas suppliers; hence a bit of a wait for some goods.
However, since the company was bought out - their customer service has gone downhill (not so much with the helpful resolutions, just with the number of times you have to pester them!)
I should think they are under-staffed, having to pay out so much for the takeover - so I do feel for the poor staff who remain & have to deal with the growing number of complaints. 😔😔

Eventually chairs turned up left in the middle of my drive , I would say the lorry driver reversed in and dumped them off the back of the lorry !
The last order I will ever place with such a unprofessional business !
Take hold management team , pull your socks up and your ride will be worse than celebrity jungle ! How you get your business back is going to be hard if not impossible

I have contacted Achica repeatedly but have had no response!! I ordered 2 bookcases that would be delivered by 7th Dec at the latest and they have never arrived!!! Achica has my payment on 1st Nov and assured me that if the delivery date was changed they would contact me and let me know! I am now concerned that I have been conned and am contacting Trading Standards!! I just want them to respond to me.....is that too much to ask Achica??

Terrible service I finally received a response after daily messages trying to cancel my order after at least a month when they state they will get back to you after 3day! I’ve only received a response after having to publish a bad review I feel so cheated and conned ! When I replied to the response with my tracking no as they couldn’t find the item I had returned I still haven’t heard and it’s been a week! I’m shocked that a company can work like this!!!!!!! I’m contacting tracing standards as it’s been about 6 weeks and I haven’t had a refund and had to pay to return an item I should have been able to have cancelled!

My wife ordered an expensive watch for last Christmas, after few months it stopped working. It took months to get any response from Achica. They eventually asked us to send it to directly by DHL to the manufacturer in Germany which cost £70 of my money. The manufacturer returned it in worse condition than they received it. Clearly they did not repair it and clearly Achica are not interested because they already had my wife's money. Very poor customer service. All I can do now is try and recovery the money from Achica but there seems no way to escalate customer complaints.

Still have received no delivery though had an email saying it would arrive end of November 2017. Have sent several emails via their website but have had no reply. Had hope to get stuff before Xmas, but would seem I just have to go out and buy something else.
Never again will I order from this company

So it would appear you need to write a review on here to get some sort of response from Achica customer service. I have now written 6+ emails to the site since my order was delivered with incorrect items on 30th November 2017 and have had no response. I guess we will just have to keep the items as no one seems to be responding regarding returns or refunds.

Similar to others i have had good service in the past but clearly there is now something seriously wrong with the company.

DON'T BE FOOLED BY THE RESPONSE BELOW....I GOT AN EMAIL WHICH I PROMPTLY REPLIED TO AND THEN I HAVE HEARD NOTHING FURTHER. CLEARLY THAT WAS JUST AN EXERCISE IN TRYING TO MAKE IT LOOK LIKE THEY WERE DEALING WITH PEOPLES' COMPLAINTS.