ACHICA Recenzje 

My recent candle order ago arrived 3 weeks ago in a terrible state due to poor packaging. You cannot use a candle in a glass container when the glass is in pieces. I have now sent Achica 3 messages via their new website but have not even received an ackowledgement of my message yet alone a refund or a replacement. What an appalling customer service. They used to be very good and prompt in dealing with issues before moving to this new platform. As things stand I will not buy anything from them and would discourage anyone else doing so.

I ordered some Christmas presents on 22nd November which arrived last Friday (8th). Unfortunately a whole box of votive candles were smashed in the box which had been so badly packaged that it is surprising any of the contents had survived!! I have been trying to get a response from Customer Services ever since to no avail apart from a brief email to say that they had received my complaintl!! I have had a very good experience with Achica in the past but wish I had read the other reviews before I placed this order. There is obviously a massive problem with the Company at the moment. I won't be ordering again no matter how tempting the offers!!

Against my better judgement following previous experience I placed an order for 2 items that were going to be housewarming presents being 2 lamps because the recipient specifically wanted this design.

They arrived before the expected delivery date so that was a positive point.

However one of the lamps is damaged so I e-mailed Achica for a refund/ replacement.

It is now 10 days later and 4 messages but not one acknowledgment of the messages or any contact to arrange collection.

Achica has got to be one of the worst run companies in the UK and can only be a matter of time before insolvency proceedings come knocking.

I now have to claim on my credit card which is unacceptable that I have to spend my time in this way

Here we go again. For the second month in a row I have a problem with this company. I am ashamed to say that I still hadn't llearned my lesson after the last few bad experiences and stupidly placed another order. One item I received last month was defective. Have emailed FIVE times asking them to arrange a collection to return the item. Not a single reply. And there is no way that Im going to fund this return myself. Buyers beware.

ACHICA - get your act together. You have taken my money and delivered (yet again) a poorly package item that arrived totally demolished. I go through the routine of completing the returns / comments form and no response whatsoever. Another chase up and still no response. I assume you are in financial trouble as that tends to be the way companies act when going down that route. If you are so busy that you don’t have time to answer contact forms then don’t take peoples hard earned money until you employ enough staff to operate as a proper business. Your greed and lack of business acumen is a disgrace.

DO NOT BUY FROM THEM!! It was always a little quirky as there was so long a delivery but they have gone into meltdown! Seems incredible as they are now owned by the Dunelm who I understand have a reasonable reputation. I ordered some items, thankfully not Xmas presents, at the beginning of November. Having waited over 3 weeks for delivery a (manufacturing) fault on a footstool meant it needed to be returned. The policy says u must contact within 48 hours. 7 days and 7 emails via the contact us box on their website. Nothing. Pm's via Fb nothing. Then I emailed via Dunelm. Result, an email asking to name a collection date with 3 days notice, I gave 2 dates. It's now been another 5 days. There's been no response, no confirmation....the first date has already passed. DO NOT BUY FROM THEM. LOOK AT FACEBOOK. THERE IS JUST POST AFTER POST OF PEOPLE WHO HAVE NOT EVEN GOT THEIR ORDERS OR ARE WAITING FOR RETURNS. THE WORST CUSTOMER SERVICES EVER!!!! Totally ironic as their auto emails keep arriving, inviting me to buy from them or comment on my order experience. Laughable. #neveragain

I've used Achica for years, yet this year they are completely rubbish. Previously if you had issues, though no telephone number, at least someone would email you. This year - totally radio silence. I have missing items from an estimated delivery timeframe of 19th November (this are Christmas presents). I've now chase 3 (yes three) times through the website. No response so headed to their facebook site to request a response..... Yep no response again.

I love it.... Take your money, ignore you... Is this not close to theft?

Very dissatisfied returned damaged table lamp and still waiting for refund.
Numerous e mails back and forth not possible to speak with customer services.
If anyone has a phone number please let me have it.

I have sent 2 emails to you Achica via the contact us page over the last 3 days and have had no reply what so ever (What is the waiting time as this kind of info should be easy to find on your website and it is not)

Got a product which was the wrong product and without a reply i will have to foot the return cost to get a refund which is not on

Achica up your game if i order a product send the right product not to hard to achieve

(Order number 24586453)

We ordered a Park's Nature 10 Candle Set - the candles arrived arrived just rolling around loose in a box and unsurprisingly all but three of the glass candle holders were smashed or chipped, with broken glass all over the inside of the box. I don't want another set as I don't want the situation to be repeated, they are unusable as the present I intended them to be, so just want a refund - we've used the contact form three times and just no response!

I can see from the other reviews that they are notoriously bad for not responding. I'm looking into the best way to report them and escalate this.

After eventually receiving a response from Achica in which they requested return details to deal with my refund (which I quickly provided), I was told they would respond within 72 hours. It has now been nine days (7 working days) and I still have no response. It has now been over 5 weeks since Achica received the returned goods and still no refund. This is shocking.

I received part of my order, but not all of it, I have sent them 3 emails, not had a word back, reading these reviews it looks as though I have been quite lucky to receive part of my order. It looks to me as though Achica is in administration, I hope they go quickly so more people don't get ripped off!!
I am going to contact Trading Standards to report them.

I wish I had seen the reviews on here before purchasing anything from this Sub-standard, faulty goods, dodgy company!!!! I received damaged goods that were so badly packaged I'm surprised anything was left intact, I purchased PARKS candle as Xmas gifts and the state they arrived in was shocking, they had smashed around so badly in the oversized delivery box that the bottom was smashed of one of them, all of the candles, bar one are damaged, dirty, presentation boxes ripped and completely unsuitable to give as gifts. I have emailed to see if the items can be changed for guaranteed good quality goods or some money/compensation to keep the goods for my own use as not fit to gift!! I have now sent 2 emails and have had no reply, I'm going to contact trading standards and the Ombudsman for advice. Thanks Achica, never again will I be had!!

Placed an order on 18th Oct and by beginning of Nov it still hadn’t turned up so I emailed them (you can’t contact them by phone). Silence. Several ignored emails later, over the course of a couple of weeks I decided to contact Dunelm, the parent company. Bloke told me that he’d contacted them and that some named person would be in touch. Silence. A week later I rang them again to be told that there was nothing they could do and that every time you email achica you go to the back of the queue! Outrageously bad customer service!!! I told this person that achica had my money and I had nothing and I was going to contact CAB and Trading Standards. The order arrived the next day. A coincidence I suppose but I don’t know. Have told friends and family to avoid them like the plague.

I have used Achica several times in the past and had no problems, even when I had to contact Customer Services. But now, they seem to ignore every message that I send. I ordered some items on 19 November (order number 24593286) but the site refused to accept the discount code that they had sent me, saying that it had expired, even though it didn't expire until late that evening. I have written to them more than once, asking for the discount to be applied, but they have not answered and simply debited my credit card. They are now going to deliver the goods, which I shall send back unless they make the refund. Why has their customer service deteriorated so much?

I would be grateful if I can have a refund for the item I had ordered, as this is not what I expected, when ordering goods online, expected turn is never this long. The money was taken out as soon as the order was placed, totally regret this. My Order number 24528910. Appalling service, do not use.

They don’t even deserve 1 star. I’ve been promised a refund for over a month. Several emails back and forth but last week they sent an email saying their own email address was no longer going to be monitored! Dlirected to the http address to file the claim (again), done that twice and no response, not even an automated response. They owe me over £100. They used to have good customer service but now there’s none whatsoever. I’ll never again order anything from Achica.

Can it be legal that a mail order company refuses to communicate with customers?

I ordered 3 items from the same company through Achica and was given an estimated delivery of 27 October - 4 November. 2 of the items were delivered on 6 November but I still haven’t received the outstanding item. I’ve sent 3 emails to their customer service all of which have been ignored. They haven’t had the courtesy to contact me to say what’s happening or that they’re providing a refund. I checked the suppliers website and they have my outstanding item in stock, so what is going on with this company? I understand that Achica is owned by Dunelm and I’m really surprised that Dunelm is permitting Achica to carry on like this. As Achica have my money, I don’t have my goods and there has been no communication from Achica, is Achica in administration?

I have had 3 orders... 1st and 2nd orders muddled ..so half one order in each order. 2of the bedside table damaged( half of each order!) 3rd order... chest of drawers slightly damaged.. blanket box broken and the dressing table was not what I ordered( a console table arrived!!) sent 4 or 5 emails no reply and absolutely no way of contacting them. I will never ever buy from them again and totally stop recommending them

I have tried 4 times to cancel a partial order and had no acknowldgement. They have had my money since 21st October. Not a huge amount but as a pensioner I have a fixed income and refund would help with Christmas shopping. They are morally wrong. I am going to Trading Standards for help. Achica used to be brilliant but just don't care about their customers any more. Shame on you.