ACHICA Recenzje 

Numerous attempts to resolve problems but almost impossible to communicate with Achica.....3 complaints.......one order received broken into three pieces.....they have ignored my attempts to get a replacement or refund...I reordered item in a later sale but still trying to resolve original. Two further orders not received at all. Did not receive acknowledgement of orders did not receive good but money was taken through PayPal. Total sum owed to me is in excess of £80.

I have been a customer of Achica since it began. It used to be great. Now it is not. Only pay for Achica purchases with PayPal, that way if you have an issue with items arriving broken and damaged you can open a case and get your money back quickly. The last two orders I made were definitely my last with this company. One order made in early November arrived with an item missing and by late December after several emails and no resolution I requested a refund. I got my refund today via PayPal after I opened a case with them to get my money back. The second order had one item broken in pieces. Again PayPal sorted this out and got my refund sorted. Personally I would advise everyone to avoid this company. It is just not worth the hassle as everyone's reviews confirm.

UPDATE - I received the item that was missing from the November order as a surprise in March. I contacted Achica to pay the £14 but they said to just keep the item as it was their mistake. This action was appreciated and I changed my rating from one star to three as a result.

Diabolical service. Ordered a Christmas present in early November. Nothing arrives so 4 weeks later I complained. I finally got a reply on 18th December telling me that I needed to patient! Still no present, no apology and no refund.

After posting a review 3 days ago I still had heard nothing, then on the day after I had a refund to paypal from them for the 2 items. Still no explanation or apologises absolutely zero communication! Disgusting and rude and I will not be purchasing anything from them again! Never have I had a problem like this in any shopping companies! Even had items from America which took no longer than a week! Goodbye Achica its a shame but I blame your customer service! And get a phone!!!!

I've used Achica a few times and felt like I've got a few genuine bargains over the years. There's no phone number for customer services, which isn't ideal, but when I have had the odd issue, I've found it's been resolved satisfactorily and would happily shop with them again.

As others have found Achica's customer service appears to have gone to pot. I received smashed glasses. Have sent 4 messages through their contact system to which no response. Attempted to get in touch through the Dunelm phone line where person who answered the call was as helpful as she could be, including confirming my messages were on the system, but clearly there was a problem finding anyone from Achica.
This is dreadful customer service and I will never use them again.

Quand le site était aussi en français le SAV était parfait ( retour gratuit à la moindre déception etc... ). Depuis qu'uniquement en anglais il faut insister
( voire "vertement" ) en cas de problème mais on finit par avoir gain de cause... ( la traduction automatique étant mauvaise peut générer incompréhension et mal entendus ).
Formidable rapport qualité prix pour les sets de serviettes de toilette
si on a la patiente d'attendre la bonne réduction sur la meilleure qualité
( pouvant aller de 650 à 800 gm au m2 ! au 1/3 du prix français, si on en trouve dans cette épaisseur ! ).
Intéressant aussi les oreillers, couettes.
Pas mal du tout les draps, taies d'oreillers etc ...
Quelques bonnes surprises dans les bijoux fantaisies, mais là plus de "déchets" ( comme toujours photos d'un embellissement potentiellement trompeur ).
Imbattable pour tout ce qui concerner les jardins ( dont les tapis de sol extérieur, sacs joliment décoré verdure, etc.. dans les meilleures marques anglaises).
Sans intérêt ( de mon point de vue ) pour la maroquinerie.
Et évidemment attention au fameux "gout anglais" qui n'est pas forcément
du gout des français ( quelques horreurs qui font sourire ).
Comme sur tous les sites les meilleures affaires se font en prenant beaucoup de temps à choisir, comparer, et attendre la bonne promo
( certaines marques reviennent régulièrement et à des prix différents !).
Exemple de trouvaille: de ravissantes bibliothèques italienne style années 50 ( réédition ) pour 4 fois moins qu'ailleurs.
Bonne chasse, et un petit dictionnaire peut s'avérer utile.

Hi Stuart

Thank you for your reply, but I'm afraid you are mistaken there is no collection due as I have yet to make arrangements, due to the fact that I am out of the country! Unfortunately the reply I eventually received from customer service was far to late to make arrangements and although I did make it abundantly clear I would be away, the generic apology and collection advice obviously did not take this into account. I have emailed customer service again, as I was concerned that a courier would turn up at the house, luckily they are not aware of any collection on 3rd of January. Another Achica error, please get a grip!!!!

As another customer mentioned this seems to be the only way you can get a response from Achica. Sadly in my case even this has not happened. Some customers reviews have been acknowledged, which I suppose is something, but I really hope that you actually resolve all of the issues raised by your customers and not let them down even further.
Strangely my review which is now 6days old has been completely ignored, how unprofessional of you, you have now even managed to add insult to injury!!!
After numerous futile emails, I contact my credit card company and provided them all the details of my damaged goods and explained about your complete lack of interest and they are currently assisting. I will be leaving my review online to warn any future customers to beware of Achica's appalling customer service!

I have been a regular customer with Achica for two years, having spent thousands of pounds purchasing their goods for my business,
but I am utterly frustrated with the unacceptable service since it was taken over by Dunhelm.
On the 5th of October, the date their customer services had organised, I returned two armchairs (priced £319 and £369 from order 24407935) but as yet haven't received my refund and now it is the 20th of December! I have sent several emails to them since to complain, but I only got one reply recently asking me how the items were collected as apparently they couldn't trace them! Not even an apology! The courier hadn't left us any tracking number, but I had kept the email they sent to arrange for the collection and I have forwarded it to their customer services.
More recently, I ordered more items and one of them, the Clover side table from order 24584729 arrived broken! I emailed their customer services immediately, sending photos of the broken mirror top and I was promised the item will be collected on the 19th of December in order to receive the refund. I stayed home all day on the 19th but no one came to collect it! I emailed the following day to complain but I got an automated reply that they respond to queries within 72 hours!
I have lost my patience now and I am seriously considering taking court action as the outstanding refunds are quite substantial to ignore.

So I am not alone in ordering goods from Achica in November with a delivery date promised of 1 - 9th December, and no goods arriving. They do not even reply to my online enquiry.
I will be very surprised if my goods turn up, I can only hope for a refund. Will not be ordering from them again.

ordered goods in October,they arrived eventually after numerous e-mails,but one of the items was wrong, I contacted Achica who eventually after a few e-mails arranged collection of the item,but they could not supply the correct item.
I am still waiting for a refund of £85 for this item and it is now Dec 20th!!
I only started ordeing from them again when I discoverd they had been taken over by Dunelm thinking the very poor service from the past might now be better.
I do not know why they think that by having no customer service tel numbers to contact and relying on so called "within 72 hours" (if only),they can continue to run a business.
I am now reduced to threatening court procedings to get my money back and I really do not expect to spend all this time in getting my money back.

Placed an order at the end of Nov which included a Xmas present of glasses. Expected delivery 6 - 14 Dec. Still not received. Every day status is updated to ‘in progress’. Have emailed twice asking for an update. Did get 1 response saying the delivery date needed to be checked with the supplier & I would be updated as soon as Achica had a date. Have now sent a 3rd email requesting cancellation as I have to assume won’t be delivered by Xmas as delivery address is my office & my last day will be tomorrow, Thursday 21st. We’ll see how long it takes to this request!
Very disappointed with the service. Have ordered lots from Achica previously & not had a problem.
Don’t think I’ll order again & may unsubscribe as the customer service is very poor.

REALLY BAD DELIVERY SERVICE
They use Hermes, what a complete and utter waste of time. They have failed to deliver my parcel, my office is open 7 days a week 7 till 7, when do they deliver at midnight?. The parcel is a Christmas gift and i'm back at square one 4 days before Christmas Day. Not What I expected when I purchased it in NOVEMBER.

A refund for a parcel that didn't arrive isn't really situation solved.

I am very disappointed by Achica this year as I am a returning customer for several years. I have sent 3 emails to the help desk and absolutely no answer. Previous years there were nearly immediate answers
I have two issues one if them is major
I have ordered several weeks ago as cushion with lamb picture for my grand daughter as a Xmas present. There is still no sign of delivery and it was announced for delivery early December. If it is not sent tomorrow by express mail I won't get it in time. I want the promise it will now arrive at my home in France by the 23rd or be immediately reimbursed by the amount plus delivery cost.
Second issue is a broken Parks candlePL-CR4
And I have sent several unanswered complaints on this subject as I want it refunded plus freight costs
Why don't I get any answer?
I have spent several hundreds of pounds these last two months at Achica and we customer deserve better

Order placed 18 November. No delivery. Have emailed three times and no response. Will never use company again. Last email asking to cancel order and refund, but still no reply.

24635032
I ordered a sofa which came within the timescales. Happy days. Unfortunately when they tried to deliver the driver advised packaging was damp. They insisted on bringing the sofa in but it was wet through so I refused it. Have sent 2 emails requesting call back but heard nothing. We now have no sofa as we tipped the old one in advance of delivery. Family coming over for Christmas so will have to go to Ikea for replacement.

Eventually received order for two sofas, only one was missing. Been all around the houses to try and locate the other one. I think it's a disgrace there is no phone number to contact them in person. Tried three times last week online to contact them regarding the delivery address for these sofas and have never had a reply. I am afraid I may never receive this other sofa.

Shocking Customer Service
I placed an order for 2 items at the beginning of November. The expected delivery dates were for the end of November. I have still not received anything.
I have sent 5 emails and received just one automated reply. There is no telephone number to call so I cannot get an answer from anyone.
These items were Christmas presents.
I am a long term customer with a high spend. I will not be ordering from them again.

What a nightmare!! Never trust a company you cannot contact by telephone. I placed an order (24581003) on Wednesday, 15th November 2017. The following day, I cancelled that order by contacting customer services but did not even receive an automated reply. Having received no communicated within the time given I did another contact quoting reference given. To date I have had no reply and no refund. Actually the cancelled items were delivered although I refused to accept them. However, to date no refund. This is a substantial amount of money £629.44 - especially at this time of year. At the time of cancelling order 24581003, I immediately placed a new order (24583135). These items have been delivered. Unfortunately the sofa was badly damaged.I contacted customer services stating that the sofa was damaged and asking if they would like photographic evidence. despite the automated response - no further communication to date. I noted that Achica (who are actually Dunelm) have responded to people who have written on this website so in desperation thought I would try and see if I can get a response.

I placed an order which included several large garden items. The very poorly and inadequately packaged parcel arrived at my home in France and had obviously fallen apart in the mail and had been repaired and resealed by the French La Poste system with their labelled tape. Whilst all the large items were in the box a necklace was missing from the box although shown on the enclosed order details. I immediately contacted Achica customer support by e-mail and included photographs of the box. I have since attempted to illicit some sort of response from Achica by two further emails. I have been an Achica customer for some years and have never encountered such poor customer service. I appreciate that this is a busy time of year but to not even receive an automated response from Achica is not only frustrating but demonstrates a complete lack of common courtesy and respect for the customer.