ACHICA Recenzje 

Love the stuff, just far too long on delivery dates.

I placed an order with Achica two and a half months ago - on 15th October. I still have not received all the items. One item I've received is damaged. One item is wrong - they sent me a different rug to the one I ordered. I have tried to contact them multiple times. I am yet to receive a response.
Some items I have received are undamaged and I am happy with them. But I would not buy from them again or recommend them as if you have a problem it seems impossible to sort out.

Great products and at great prices. However it has become a little repetitive of late and some new lines or even old ones should be reintroduced

Goods ordered and arrived well before delivery date given. Items were well packaged. As the item was a Christmas present i cannot say how good it is.

The majority of items have been as described, good quality and value for money. A few items have been returned due to damage or poor quality and one item was not the item ordered. Main criticism is length of delivery time and the fact that there is no phone number to call if there is a problem with a delivery. It took 8 messages and 2 letters to Dunelm customer services and HQ before I got a response about the wrong dog mat that you sent out. It's not helpful, it's time consuming and very irritating.

Ordered a silver duvet set but it was darker than the picture and expected. The return costs were £12.98 which made the whole transaction expensive and disappointing

Goods sometimes arrive broken and it’s always insufficient care with packing. Then it takes ages to get a response to get your money back. I am still waiting!!! So when they read this review maybe they will make a better effort. Quality and pricing is good and competitive. Using the web site is positively dire. I use them less and less because of this!

dont answer e mails re complaints. just carry on regardless of complaint and do their own thing

Unusual products sell online, normally of good maker!
Highly recommended if you are looking for quality and design for your home at a decent price.
M.

Great website to look at, not always items for me, but enjoyable to see what's out there. Been delighted with all of my purchases, always well packaged.

Up until a few months ago, I had nothing but praise for Achica and have been a regular customer for many years. More recently, customer service has failed me on numerous occasions and I have now ceased placing any further orders due to waiting for outstanding complaints to be resolved.
Order reference: 24616218: I ordered x 2 Christmas trees (CT04702 £128.00) and a Christmas wreath (CF02587 £7.50). After a long wait, into December, there was no indication of a delivery date and I decided to cancel the order using the Achica online form. Several days later, delivery of the trees was intercepted when the courier telephoned me to say he was on his way with the delivery. I explained the order had been cancelled. He was fine with this and said he would liaise with the seller. After this, I received a package containing the Christmas wreath. I requested a pre-paid returns label from Achica and a full refund. I have received no customer service. On checking my Achica account today, the order is still “in progress” and Achica have not refunded me.
Order reference: 24466482: This order contained multiple items. Unfortunately, a couple of items arrived damaged/faulty: Ornate Multi Photo Frame x 1 £12.00 and Pluma Set of 3 Feather Wall Decorations x 1 £59.00. I contacted Achica and sent photographs. I requested a pre-paid returns label / courier pick up and a refund. Again, I have received no customer support. Incidentally, I am also waiting to be refunded for x 3 cushions returned at my own expense from the same order (5055999220804 x 2 £32.00 and 5055999220811 x 1 £15.00).
Order reference: 24611889: This order included a rug (X1ISKI90SSPO x 1 £49.00). The item I received bore no resemblance to the one pictured on Achica’s website. I contacted Achica and sent a photograph. I requested a pre-paid returns label and a refund. Again, I have received no customer support.
This level of poor service is unacceptable. Achica’s delivery charges are quite expensive and there is no way of returning items pre-paid if they arrive faulty or damaged. This can be especially difficult with bulky items.

Have used for many years with very little drama

The delivery company of Achica missed to deliver my sofa on the agreed terms. Now my sofa has been sent back to the main warehouse.. I have sent Achica multiple emails, but no response.
I don’t know if and when my sofa is going to be delivered. However, I know that I paid ages for it.
order number 24437471

I ordered two king size “oxford”, not housewife, pillowcases one month ago. The photo of the item on the website clearly showed a separate stand up border of duck egg blue attached to a white oxford pillowcase.

When the cases arrived, I was surprised that the border was not stand up but flat and sewn into the white pillowcase and was clearly a housewife, not oxford, pillowcase. I assumed I had been mistaken and kept the cases. I could not find them on the website then to doublecheck them.

Yesterday I found them advertised again, again clearly showing a stand up border on an oxford, not a housewife, pillowcase.

I emailed Achica yesterday and said I had washed and ironed the cases once but only just realised the pillowcases were not as advertised because I only just saw them advertised again and wanted a refund. This was declined because I had washed the pillowcases, I was also told that “the photo was for illustration purposes only”.

What? How can you use a fake photo to sell an item? I have put the full response from Achica below. I will never buy from this company again. Now that I know Dunelm owns Achica, I will never buy from them again.

“Thank you for taking the time to contact us.

I am sorry to hear that you feel that this way, however bedding is non-returnable and as you have confirmed this has been washed we would not be able to accept the return.

The photo is for illustration purposes only.

Kind regards,

Marzena Mak
Customer Service Advisor
Achica Service Team
Customer Service Centre”

This review does NOT alter my opinion of Achica overall, but within the space of approximately 3 hours I received 2 emails from Stuart concerning my order of September 6th 2017. An investigation has taken place with the couriers and the parcel has been deemed as 'lost' and a full refund has been issued to my account, clearing in the next 3-5 days. This raises another interesting point though, why did Stuart email me on the 20th November informing me that the 2 Damson bath sheets needed to complete my order, were then out of stock in the colours I'd ordered and no replacement could be offered!!
Count the number of replies to dissatisfied customers Stuart has written over the last few hours, says it all really about Achica Customer Service and the company as a whole, he's been very busy.
Hopefully the refund will be in my account as promised and this will bring this whole sorry debacle to an end, finally. If not, then taking legal advice, posting on social media sites etc will continue ( and that's a promise!!)

I have used ACHICA since 2013 and have always been impressed with their customer service. I have even recommended the company. I am consequently so disappointed that my experience recently matches the complaints from other reviewers. I have had a broken incomplete order delivered. I have emailed via their website many times and received no reply or even acknowledgement. I have phoned Dunhelm and told the same thing as other reviewers- even though they own the company they won't intervene in this subsidiary company. I was even told to stop emailing as this was sending me further down the complaints list. All I want is a refund for broken goods - that ACHICA won't even respond makes me feel as if I have been ripped off. Are Watchdog interested? If anyone cares my order number is 24458775. As Alan Sugar might say ACHICA with regret you are fired.

After many years of successful purchasing from Achica, i'm done !

It has taken 5 weeks - numerous on-line messages, several phone calls to Dunelm (the new parent company, who told me it had nothing to do with them) letters to the CEO (returned) - to obtain a refund for a box of crockery, half of which was smashed as a result of inadequate packaging.

The absence of a contact phone number should be a warning !

It’s a goodbye as a customer of Achica. I purchased some sheets that porported to be made by Sheridan, a really well known Australian company that sold though House of Fraser. When they arrived, the packaging was accidentally thrown away as I was not around. When I got round to looking at the sheets, I immediately saw they were counterfeit Sheridan. Real Sheridan had labels on turn down of sheet, and were made in Australia. These sheets had no labels and were made in Pakistan, and were of really poor quality. I immediately contacted Achica, and sent photo of sheets and also my older real Sheridan sheets with real label. I have got nowhere with them, they seem not to believe me. I had also ordered some pillow cases from Amazon, that also said Sheridan, which were not. Amazon immediately gave me a refund and I sent pillow cases back. They said they were not worried about packaging.
I asked Achica to telephone me, preferably management, but no response or call. I have been a good customer for a number of years, but not any more. What you think is a bargain may not be. These sheets will be used for decorating, as that is all they are good for, and Achica has lost a good customer through poor customer service.

Thank you for your reply Katherine, and I really appreciate that you are trying to sort all the incomplete and non arrived orders out.
Since I last wrote one missing order no.24611453 Serralunga Pot has been
successfully delivered, however I am most concerned about order no.
24602187 Auskin Sheepskin for which Achica debited our account on the 20th November the sum of £506 .
Please can you arrange to organise refunds now for all the remaining incomplete orders ?
24451841 20/09/17 Hex Box
24467572 26/09/17 wet dry scales
24548913 31/10/17 Nano Groom
Thank you,
Kind regards.

ACHICA - Bunch of wasters. Sent goods eventually - too late for Christmas but their argument is they sent them even though I cancelled after 8 EIGHT weeks of waiting!!!!!!!!!" Absolutely furious. No answers to emails - just as if I did not exist. No refund. I have no use for the late goods. Paypal useless as well because ACHICA sent them. They obviously have had lots and lots of practice at doing this to their customers. I thought PayPal would cover me - got that wrong as well.