ACHICA Recenzje 

Customer service ABYSMAL! it's been over a month now, have contacted them 3 times, since 7th December, but no reply to messages??? It seems there's no customer service at all, no reply, no telephone contact number.

And only through here - TRUSTPILOT they actually reply??!!

I have received my order:24608220 which was poorly wrapped in a flimsy plastic bag, items were fragile ceramics: Orla Kiely Hens Set of 4 Egg Cups - OKECHNS4 ( ordered 2 sets, 1 was luckily ok, but the other got smashed upon delivery). I have requested a replacement as it was supposed to be a gift for xmas, but now want a Returns for a refund.

Please resolve this ASAP otherwise will not shop again or use service.

Ordered an item in September, they sent the wrong thing.

They don't provide returns labels and will only pick up Mon-Fri, 8am-8pm, but can't say when exactly.

As I spend my Mon-Fri gainfully employed and can't sit around waiting for them to rectify their mistakes, I arranged for the item to be picked up from a different address.

Twice.

Because no one turned up.

Twice.

Never mind me writing endless emails and phoning Dunelm (their parent company), wasting hours of my time, the people I left the item with waited in for two days!!!

And they never replied to my last email!

Abysmal service.

Which is actually a shame, because I've been buying from them for years without any problems.

What's happened since you bought them, Dunelm?

What are you going to do about it?

Absolutely abysmal service. Achica sent the wrong item (it was a Christmas present). After they failed to respond to me, I posted the items back. I had a refund for 2 items but nothing for the third. I asked them about it, as had said I wanted the right item posted to me. Achica said I could keep the wrong item and they didn’t have the right one to send to me. I explained I’d posted it back so would just like a refund for the picture plus £13 to cover my postage. I battled with them from November until January just to get a refund! I was made to feel that this was my fault! I asked repeatedly to log a complaint, which they failed to do, and their response rate which was meant to be 3 days, would extend to weeks. My complaint was closed off accidentally apparently several times ... Honestly, steer clear. I am so disappointed with their customer services, and can’t believe the sheer determination I had to have and the repeated communications I had to send just to get £13 back. I would never go through the horror of hoping they’d help me and correct their error, were I to purchase something again ...which I won’t.

Finally received a refund after a month of continuous emails! Unfortunately they have messed up again and short changed me, what is going on with this outfit??????

Dealing with ACHEATA/ACHICA is like trying to communicate with THE BRAIN DEAD. It is beyond exasperating..............

I CAN'T WAIT TO SAY "GOODBYE AND GOOD RIDDANCE" TO THIS CRAPPY COMPANY, BUT IT IS NOT GOING TO HAPPEN UNTIL I RECEIVE A FULL REFUND FOR THE ITEMS IT HAS FAILED TO SEND ME.

No, ACHEATA, contrary to your response, I have NOT RECEIVED a full refund for outstanding items: I am still waiting for refund for 4XSealy Select Balance Pillows, due by 24th November. The only item I received from this £251.97 order, was a duvet at £44.00.

Is it really beyond the wit of man, or beyond the wit of anyone in your organisation to check the status on an order, and refund accordingly??

Do stop treating my like a moron, and all your other customers like imbeciles:
STOP STEALING YOUR CUSTOMERS' MONEY AND CHEATING THEM OUT OF THEIR GOODS (items you could never deliver in the first place)
STOP LYING ABOUT YOUR DELIVERIES
STOP LYING ABOUT REFUNDS YOU SAY YOU'VE SENT
STOP BLAMING YOUR SUPPLIERS

START DELIVERING SOME LEVEL OF CUSTOMER SERVICE - YOUR CLAIM THAT YOU AIM TO DELIVER OUTSTANDING CUSTOMER SERVICE IS PATHETIC - OR JUST SHUT YOURSELVES DOWN.

I''ve read recent reviews about your company rating your goods and services......are they fake?? Is someone in your organisation sending them? Because they seem to be written by one person, only with a name change.

If you are trying to shut me up by emailing me and telling me that you've sent a full refund and the case is now closed, you are mistaken. I will not be quiet, until I have received all the money still owing to me.

JUST SEND ME THE REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been waiting since mid December for Achica to pick up faulty goods and they were due to be collected yesterday. I waited in all day, contacted Stuart at Achica and then heard nothing further. To say I am furious is putting it mildly. Can anyone shake up this awful company? HELP

I wrote an honest and open review about a disappointing experience I’d had with Achica on the 18th of December. Following their response, I feel it is only fair that I now write a review to share how efficiently and professionally handled this was in being fully resolved.

I can not deny that it was sad I’d had to post a review before I had a response prior to other e mails to the company, and the courier service they use has let them down badly in this case. But, credit where it is due, and a full refund has been received as the items did not arrive in time for Christmas.

I am posting this review as a warning for other people not to order from this company. They are in the process of handling my complaint (They have been since December 8th nearly a month ago) - I am awaiting attempt 3 at collecting a fault chair. I have wasted two days sitting around diligently awaiting a chair to be collected. (They expect you to be at home between 8am and 8pm before they bother not turning up)
At the start of December, I would have happily have received a replacement for the chair I ordered (Ironically it is still in stock on their website). Unfortunately, they have lost that custom and my money. They have also lost a repeat customer because I would never risk going through the repeated frustration of trying to get a replacement for a faulty item or a refund again. This is not how you run a successful business and the sheer quantity of complaints you seem to receive and lost customers will not be good for your business. I have warned so many people not to order from you - that is a lot of potential business you have lost. Something needs to change in your operations, courier service, handling of complaints and the quality of the products you send out. I am really hoping that the next attempt at collection, they get the chair so I can receive my refund (that will take up to 10 working days apparently) and I can walk away from this company for good. It such a shame because they have nice products and there would be more I would order if their service wasn't so terrible.

First of all I ordered a pink chair from Achica on the 22.8.17 After waiting nearly 2 months I contacted Achica to find out about its whereabouts. This was 6 weeks after its delivery date. I wasn't kept up to date and my order was cancelled 2 weeks later without an apology or explanation. They didn't even tell me they'd cancelled!!! After enquiring about the availability of the chair and them telling me it was impossible for them to get me one - It then appears on their website again 2 days later - but a bit more expensive!!!. They do however in all of this give me a £50 voucher for me to spend. I then go and order the chair again - but forget to use the voucher. They did ask me after the fact if I wanted to use the voucher - but I thought I could use it on other things.
When the pink chair arrives, 2 weeks later in this case, very brisk. I can see that it's already been to someone else, as there note is still inside and that the chair is damaged. I get on to Achica and send them photos of the damage on the seat and the arm of the chair. It takes the 9 weeks to get back to me and offer a poultry £50 discount. In view of the fact that there is velvet missing to the arm and a stain on the main seating area - I don't think this is satisfactory. I've also been storing the thing in my house waiting for them to get back to me for over 2 months?!!!!
I then suggested that they use the £50 voucher I was given against the cost of the chair - so reduce by £100 - the answer was no as this couldn't be used after the order had been placed?!!!! Achica had already asked me if I wanted to use the voucher after the order had been placed!!!
This is such bad customer service. I feel I have been treated unfairly from start to finish. Really bad that I've given Achica a second chance and they've blown it!

Order ID: 24435619Date: 13 Sep 2017Items: 5Value: £460.00 I want my money back!!!!!! Order is incomplete! I've had enough of your crap!!!!

I didn't get around to buy what I wanted but then I found my items relisted. They have arrived quicker than expected

I had a packaging issue where 2 items were smashed and although the cost was refunded this was all too late for Christmas. I’m still waiting for the second half of an order supposed to be delivered by 28th Dec, still no sign or any email explaining delay. What’s going on Achica, you used to be so reliable. Where are my goods?

Despite having previously been a loyal (and pretty high spending!) customer for 6 years I was reduced to threatening court action over the last year or so due to some repeated and truly appalling experiences with Achica. BUT I thought I’d risk it again (after a heads up to the new chairman out of sheer frustration) and lo and behold some magic has occurred. Not only did they quickly resolve an issue from last September but a couple of trial orders I made were delivered intact and ahead of schedule. Remarkable - well done and thanks, AH! I would have given 5 stars but they need to be reliable and consistent over time now before that’s appropriate. It’s such a great idea it was a real shame to see them in meltdown but I’m hopeful that the new ownership/leadership can pull it back from the brink.

Well review take 3, and things are regrettably not improving.

Stuart, your previous communication was received with thanks, apologies noted and your efforts to ensure today's collection went smoothly post "escalating" appreciated - however, I've received a mail today from your couriers asking me to select a date for collection - as I was reassured collection would be today I thought this must be a mistake so called the courier whom promptly confirmed they had absolutely no instruction to collect today.

Exhausted, exacerbated, frustrated, angry - another day wasted based on a hollow promise from Achica. I'm not sure exactly how much time you think I have to waste in my house diligently awaiting collection, but for clarity too much of my time has been wasted to have achieved absolutely nothing.

Given the huge amount of negative feedback I'm trying not to take this personally, but it's becoming harder not to feel personally attacked. This amounts to several hundred pounds & taking into account further issues currently attempting resolution over £1,200.00 - money that I cannot spare, money that has been outstanding for weeks & months. You fail to consider the human element behind your continued inadequate service, hollow insincere replies and lack of ownership of the many, many problems - behind every failed collection, failed delivery, ignored correspondence, delayed refunds is a person whom you have no idea how severe the impact of your continued disregard.

How would you feel if I walked into your home, removed several hundred pounds and refused to return it - would you miss the money, would you feel angry - this is how every person that you continue to dupe feels.

Take your business seriously, take your customers seriously - I will confidently NEVER order from Achica again & will be seeking legal advice - simply too much money to lose and tired of the continued run around.

So sad and upsetting- financially this continues to be devastating for myself / immediate family - how can you in good conscious continue to treat people with such disregard

As always excellent service. Goods always delivered on time and as expected.

The only reason I’ve given Achica a 2star is the accurate date of delivery, beyond that I’m deeply unimpressed. I ordered a duvet set and not only did I received the wrong duvet set, but the packaging was shredded and shabby! I returned it ASAP, which cost ME money and I’m still waiting for A) an acknowledgment that Achica have received it and B) a full refund. Won’t be using this company again I’m afraid, beautifully marketed tat!

There is always a wide variety of offers with very good savings. Ordering is straightforward and delivery prompt. I have found Achica to be reliable over several years as a customer.

excellent value and efficient delivery.
Good customer service

Good products and service. Reasonably priced.

No problem with achica, ring I ordered arrived well before date expected. Not quite as good quality as it looked but not to bad.