It is unbelieveble what we was able to achieve for this young first time buyer. At first, we applied with other lender, as JBSP with her dad and monthly payment was so much higher for her because of h... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’ve been attempting to withdraw funds from my offset mortgage savings and found Accord/YBS the most unhelpful/incompetent financial institution I have ever dealt with. I’m not sure they shoul... Zobacz więcej
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Excellent experience with Accord. Their underwriters take a grown-up, pragmatic view of a case, and Sue Lowe in particular has been a pleasure to deal with. She combines sound judgement with a friendl... Zobacz więcej
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We are so grateful to Accord for giving us the chance to own our first home and get us onto the property ladder. The process has been seamless. We used a broker but sometimes we called the team direct... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.
Dane kontaktowe
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Zjednoczone Królestwo
- www.accordmortgages.com
4,2
Dobra
991 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service
Excellent service, great rates, flexible criteria and fantastic support - what more can you ask for?
23 września 2025
Odpowiedź od Accord Mortgages
We're happy to hear that you had such a positive experience with us. Thank you for your fantastic feedback!
According to Accord (make it up as you go along!)
Awful service, I don’t recommend at all. I’ve been a customer for over 5 years and recently changed to a tracker mortgage. BOE cut rates 8th May this 0.25% was passed on 8th June, BOE cut rates 7th August this was passed on 14th September! I raise a complaint and after 2 months wait they denied my complaint, they said I have to request the change in rate? I said I don’t want to change the payment amount, just the rate should be changed at the start of the following month, e.g. 1st June & 1st September. They agreed that is there policy, I said can you back date then? They said no you have to request a recalculation, I said I’m talking about the interest rate, not the payment amount… the complaint handler Stacey said I feel like we are going round in circles, I’m going to deny your complaint?! But agreed that the policy is to implement the rate change at the beginning of the following month?! Clueless. I will be raising this with the financial ombudsman. You don’t know what you’re doing!
***Update***
Hi Katie, thanks for your reply.
What concerns me is that every other lender applies this change from the 1st Day of the following month, as good practice. I also don’t accept that Accord have taken my complaint seriously, after I have been a good customer for a long period. To make this right, Accord could and should have just backdated each change to the 1st day of each month, I would have accepted that and financially it is not a large amount, it’s about fairness and good practice, on how to treat your customers. Enjoy the money, as soon as my fix is up I’ll be off to a decent lender. There is no consistency when one rate change take 1 Calendar month and another takes 5 weeks??
21 września 2025
Opinia niezależna
Odpowiedź od Accord Mortgages
Thank you for taking the time to leave a review and I am sorry to hear about your experience.
When the Bank Of England changes their rate we change the rates for existing customers in line with the T&C’s detailed in their mortgage documents. It cannot be an immediate change as we have to give our customers notice of the mortgage rate changing.
For example, the latest change was a BOE reduction to 4% on the 7th August and the Tracker rates for customers were reduced on the 14th September for existing customers. Their rates charged will automatically change from this date and you will continue to make the same payment unless you request a recalculation of the payment. If you are happy to pay the same amount then anything additional you pay will come off the balance as an overpayment. I hope this helps.
Kind Regards
Katie
Completion date was missed
Completion date was missed, underwriting error. Blamed it on keying; however, we had the original application downloaded, and it was keyed correctly.
The telephone help desk is generally rude.
16 września 2025
Odpowiedź od Accord Mortgages
We appreciate your feedback and are sorry to hear that this happened. We'll address these issues to improve our service.
Excellent service from Underwriter
16 września 2025
Odpowiedź od Accord Mortgages
We're happy to hear that you received excellent service. Thank you for your positive feedback; we appreciate it greatly.
Common Sense lending at its BEST!
Common Sense lending at its best. After talking through the case with the BDM Jordan, it was quickly escalated to an Underwriter to get their view, giving the clients and I huge confidence that this is a case that can be considered. Once the application was in, Jordan once again supported with any questions and an Offer was produced. The clients have fulfilled a life time dream of owning their own home after years of renting and given them and their family the security they craved.
9 września 2025
Odpowiedź od Accord Mortgages
We're happy to hear that our team's common-sense approach and support throughout the process. We appreciate your positive feedback and are so glad we could help your clients achieve their dream of owning their home.
Efficient and quick
recent cases have been processed very efficiently and quickly, really pleased with Accord's service.
16 września 2025
Odpowiedź od Accord Mortgages
We are really pleased to hear that your recent experiences have been efficient and quick. Thank you for sharing your positive feedback with us.
great support from my BDM to get the…
great support from my BDM to get the case over the line
16 września 2025
Odpowiedź od Accord Mortgages
We're glad you had a great experience with our support team. Thank you for sharing your positive feedback with us!
Great lender to deal with
Great lender to deal with. Very flexible, great service and they don’t say they’ll do something that they later don’t!
16 września 2025
Odpowiedź od Accord Mortgages
We're happy to hear that you had a great lending experience! We appreciate your positive feedback and are glad our service met your expectations.
Odpowiedź od Accord Mortgages
We're happy to hear that our service was helpful and patient. Thank you for your excellent feedback!
Excellent one to one service
Excellent one to one service, polite staff, and a willingness to be helpful. No chatbots either !!!
2 września 2025
Odpowiedź od Accord Mortgages
We're happy to hear that you found our service excellent and our staff helpful. We appreciate your positive feedback regarding our team!
Very Quick with updates
Accord were very responsive to changes for a Clients Mortgage as the rates had reduced and managed to turn things around very quickly to ensure the client was able to move in on the agreed date
9 września 2025
Odpowiedź od Accord Mortgages
We're happy to hear that we could quickly adapt to the changing mortgage rates for your client, ensuring a smooth move-in process. Thank you for your positive feedback!
New Build Broker
As a New Build Broker, I need to be able to trust lenders that offer speed and flexibility for my clients. I get both of these from Accord and so I more than happy to keep using them for my clients that need their service. Well done.
2 września 2025
Odpowiedź od Accord Mortgages
We appreciate your positive feedback! It's great to hear that our speed and flexibility meet your clients' needs. We're happy to provide a reliable service for you. Thanks!
Firs time using the £5k deposit…
Firs time using the £5k deposit mortgage, FTBs who didn't have much credit history but it all flew through, underwriting was seamless without me needing to call up.
2 września 2025
Odpowiedź od Accord Mortgages
We're happy to hear that the mortgage experience went smoothly with our £5k deposit option. It's great the underwriting process was seamless for your client's as first-time buyers!
Excellent speed of service and…
Excellent speed of service and competitive products. My first time buyer clients were delighted.
2 września 2025
Odpowiedź od Accord Mortgages
We're glad you found our service speedy and our products competitive. Thank you for taking the time to leave us a review.
Ported cases
My experience of dealing with the staff at Accord has always been excellent. They are friendly, polite and helpful.
However, he last two cases I have submitted to Accord have been for clients porting their mortgage to a new property. The system is outdated, slow and, in my opinion, a difficult process.
26 sierpnia 2025
Odpowiedź od Accord Mortgages
We appreciate your kind words about our staff. We're sorry the porting process was difficult and slow for your clients. Thank you for bringing this to our attention, we appreciate your feedback.
Odpowiedź od Accord Mortgages
We're happy to hear that you had a great experience with our team. Thank you for your positive feedback; we appreciate it.
Odpowiedź od Accord Mortgages
Thank you for your review, We are glad you had an excellent experience with us.
Consistent Lender
I have used Accord many times over the years as a broker and they are generally a great lender.
2 września 2025
Odpowiedź od Accord Mortgages
We appreciate your continued trust in our services as a broker. We're glad you've generally had a great lending experience with us over the years!
Great service and products
26 sierpnia 2025
Odpowiedź od Accord Mortgages
We appreciate your feedback and thank you so much for sharing.
Most flexible lender out there
Always get to speak to an underwriter and if they can do a deal they will. If they can’t they will specifically tell you why. No hiding behind GDPR
2 września 2025
Odpowiedź od Accord Mortgages
We appreciate your feedback. We're glad to hear you can speak with an underwriter directly and that they clearly explain their decisions. Thank you for sharing your experience!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.