Accord Mortgages Recenzje 954

Hopeless! They include an account number on letters but not a customer number, to get your customer number you need to phone up and no one answers. All i want is to access my account, I dont understand why it has to be so complicated and why the ID i need isnt clearly included on my statements?

Amazing service every time I use Accord. I love the common sense and flexibility. Team on chat are brilliant and always helpful. UW great!

without any warning I was charged an arbitrary '1.15% loading fee' for having a lodger when I was told it was ok by customer service to have one ( even 2!). No where in the terms it is indicated that I would be charged for having a lodger and what the rate would be. I have been in touch 6 times with customer service and no one seems to know what the rules are so how am I supposed to know what to do, and why being penalised for an obbvious lack of clear rules? The only recourse is a formal complaint is wait 8 weeks and go to ombudsman. what a waste of my time and money!

Accord was the only lender that could consider the application based on their circumstances, I was so pleased with the whole journey from DIP to offer and then to completion. I take my hat off to you Accord.

you listened to what the explanation was for the clients situation rather then just saying no. was very good.

Got there in the end as I knew they would!

Avoid this lender, they do not have the capacity to provide a redemption statement. Can not confirm if it is being made or when it will be done by. Calling into customer service is like talking to a brick wall

Do not use this company I've got a fixed rate and they have changed it in their favor twice costing an extra £46 keep your money in your pocket and go else were they are heartless

The underwriter was very positive and helpful. Very open minded. Excellent products

Just like other reviews, My re mortgage was approved, then 1 month later rejected. Reason: Anexe in the House.
I went to Baker Estates in Hainault, Told Them, My re mortgage approved with Accord mortgages. Manager said, They don,t consider, because Accord Mortgage refuse in the survey. same thing happened to me.

We are so grateful to Accord for giving us the chance to own our first home and get us onto the property ladder. The process has been seamless. We used a broker but sometimes we called the team directly for updates and everyone was super helpful. Don’t let the negative reviews deter you as they aren’t a true reflection of the great work which goes on. Thank you Accord!

Everything else and customer service on phone was good however, the offer emails were not received by solicitors.
This created a lot of delays as I the broker had to request specified solicitors’ copies from Accord. And then pass on to client’s solicitors which resulted in a lot of wasted time on the phone to Accord, solicitors, clients and myself.

Please can you make an easier way to send emails instead of the encrypted emails which sometimes do not go to some solicitors.

Lender happy to lend what was required, well done

Good lender, good with affordability and their BDM is very responsive and helpful.

Good and clear contact

Accord mortgages make it simple. They pretty much do what it says on the tin.
You know where you are with them. Not all cases get accepted. However, you can get hold of them quick talk sense with them.
But they are so helpful and quick.
Good products too.
Thanks for all your help. All the best Peter, Mortgage Trackers

If I could give no stars I would.
We sent off our application paperwork at the end of January. When we hadn’t heard anything by March we contacted Accord and it was realised that only half of our application had been viewed and so we had to send our documents through again. We have since had weeks/months of being asked various questions and for more documents, some of which had already been provided. With a weeks’ or so wait between each request. Then a new home report was requested as the original one was over 3 months old. This would not have been required if our application had just been looked at when we first sent it in, and added at least 3 weeks to our waiting period.
We are now coming in to the end of April (3 months later!) and we still haven’t had an answer or mortgage offer. Not only is this causing significant stress and anxiety, but it is also likely costing us money in solicitor and broker fees as we have had to chase them so often.
Honestly the level of incompetence and lack of communication is shocking

PLEASE AVOID. Offered a mortgage deal but when I phoned to get the deal I was told it had expired (7 days after receiving the offer paperwork) anyway the newer deal would be £25 more but Accord Mortgages couldn't honour the initial deal. So waited for new paperwork which again arrived late. Phoned to get an extension and was given 7 days. However posted the mortgage paperwork using their second class envelope they provided on for the post to be delayed. Accord then phoned me and I asked to phone me back as was busy but the rude person said I'm not able to call you back how rude so phoned back later and was told the form arrived on 10th but the deal was only up to 8th so either postal delay or Accord didn't properly process internally so now we have to have a new deal another £15 more so now we're £40 more than should be because of Accord. I would advise to look elsewhere as this company is substandard on many levels. Update even though Accord replied below they did nothing to help!