Would not buy again, their customer service doesn’t not seem to even exist, I received a damaged furniture, reported the issue and now it’s just pending nearly 2 weeks. Not sure how long more.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Would give zero stars if I could! Ordered in good time, items worth almost £400 on 7-14 day delivery, intended for a birthday present. No items delivered. No response to several e-mails or me... Zobacz więcej
Reakcja na opinię
Yes, something went wrong, but I have never experienced a retailer so determined to put it right, at their cost, even though they were let down by their supplier. I have to say customer service they e... Zobacz więcej
Really poor customer service. We order a toy 3 weeks ago with a 5-7 day delivery quoted, but we've had nothing yet. Tried to contact them multiple times via email and not reply. We also called they ph... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Willo's is an online and high street department store stocking a wide range of products from some of the world's most popular brands. Shop online with next day delivery and hassle-free 28 day returns.
Dane kontaktowe
Lower Ground Floor Business Premises, 127 Sandgate Road, CT20 2BH, Folkestone, Zjednoczone Królestwo
- 0800 048 7412
- customercare@willos.co.uk
- willos.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Our paddling pool was delivered the…
Our paddling pool was delivered the very next day and we love it, easy to inflate and deflate, big enough for a family of 4 just a shame about the change in the weather so unable to use it just yet.
A company you can trust to buy from
Not too many reviews on this company, but I was very impressed with the easy method of purchase of my hot tub. Kept well informed regarding the time expected for delivery. I would recommend this company
Good product.
Prompt service
Ordered on a Friday wasn’t expecting delivery until the following week and was amazed to receive item the next day. Excellent service and will definitely use again
First experience of Willo’s
This was my first experience of ordering from Willo’s and to be honest it will be my last too. Although I was happy with the price of the item I bought. When ordered it said it was in stock, upon ordering I had no update on a delivery date so I contacted Willo’s. After 30 min wait on the phone I got through to the customer service to be told my item was on back order. I was not aware of this when ordered as it said the item was in stock. Any way as I wasn’t in a rush for the item I decided to wait the 7 days I was told it would take. After nearly 3 weeks later I had still not received any update on a delivery date, so I contacted Willo’s again, this time I was on the hold for nearly an hour so I gave up, I then emailed Willo’s twice as this was there preferred way of contact. I had no response and at this point I felt I may have been scammed because I didn’t know much about Willo’s. Then a few days later of out the blue I had a text from DPD to say my item from Willo’s will be delivered the next day.
So all in all from the point of ordering to the delivery day it took nearly a month to receive my item. The communication from Willo’s has been shocking to the point I was concerned I had been scammed. That’s why I will not use Willo’s again.

Odpowiedź od Willo's
Very happy with the Lazy Spa St Moritz…
Very happy with the Lazy Spa St Moritz we purchased from Willos. Looking for a hot tub about a month ago everyone was sold out except Willos. We purchased with a delivery of 10 to 14 days. The hot tub arrived within this time and Willos were very helpful on the couple of times I had contact with them. Hot tub is fantastic - especially good for a Staycation at home!
Excellent service thank you
Used for our slip n slide and are very…
Used for our slip n slide and are very robust. Work well very pleased
Great service and very fast delivery
Great service and very fast delivery. Thank-you, will deal with you again. 🙂
Grandson loves it
Very efficient.
First purchase…really pleased!
Never bought from Willo’s before and came across them through an online search for a pool maintenance kit. They offered exactly what I was looking for and the price was the best by far! Took a chance an ordered straight away. Whole process was easy and item arrived on time as expected and well packaged. Can’t fault them!
Intex water pump
We ordered an intex water pump to help empty the hot tub. The delivery came the next day and the pump was really fantastic
The staff are very friendly & helpful…
The staff are very friendly & helpful in Wilkos great shop for cleaning products & bird food
Fantastic Customer Service
I’ve been very impressed with this company. We ordered some things and when they arrived they weren’t what we thought so requested a refund. The whole customer service experience was fantastic and David was very professional and polite and efficient. Even though we didn’t keep the items, the company were great.
Ordered Thursday 9pm
Ordered Thursday 9pm, arrived as ordered Saturday 5pm. Excellent service.
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