We are in love with Wilderness. Really enjoyed our 17 day experience from Auckland to Christchurch. The motorhome was very confortable for driving and living. We had all the requieres ítems for our... Zobacz więcej
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We are in love with Wilderness. Really enjoyed our 17 day experience from Auckland to Christchurch. The motorhome was very confortable for driving and living. We had all the requieres ítems for our... Zobacz więcej
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We had a great experience renting our campervan from Wilderness Motorhome Rentals. The booking process was a breeze. The customer service was awesome and the campervan was reliable and in a decent con... Zobacz więcej
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You get what you pay for , and with Wilderness motorhomes , it’s quality and service. Great staff, professional and welcoming Great motorhome equipped with everything you needed. Great spec... Zobacz więcej
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The flexibility of a motorhome is a great advantage compared to renting a car and stays at hotels. We did rent a Wilderness „double“ camper that was well equipped and accompanied us well over a total... Zobacz więcej
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Holidays are unique opportunities to build memories for a lifetime. At Wilderness, our business is all about helping you collect remarkable moments with those you love. Our premium German motorhomes are a cut above the average rental vehicle because we want you to explore New Zealand in luxury - just as the many discerning Kiwis who own their own German motorhomes are used to. When you travel with us, we’ll help you get off-the -beaten-track with our ‘no road restrictions’ policy. Plus, you’ll get exclusive access to our curated collection of secret camp spots around NZ. Our 4.9 out of 5 rating from more than 500 Google reviews is testament to the fact we keep delivering an extraordinary experience time after time.
11 Pavilion Dr Airport Oaks, 2022, Auckland, Nowa Zelandia
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Fantastic company from pick up to returning the motorhome back to base. Motorhome was a pleasure to drive and live in for a month. Cannot praise Wilderness enough particularly Javier pazo Ramirez in Auckland - he is a massive asset to the company, and James at Christchurch. I wouldn’t use any other company

Odpowiedź od Wilderness Motorhomes
Earlier this year we toured both the North and South Islands for 55 days in a superb Wilderness Double for 4 motorhome. The handover from Thomas at Auckland and our return with James at Christchurch were excellent. This is our 3rd hire from the UK with Wilderness and we have just booked our 4th! We can't rate or recommend Wilderness highly enough. If you want a great customer experience in a reliable, clean, well appointed and comfortable motorhome, Wilderness is the rental company for you.

Odpowiedź od Wilderness Motorhomes
It was our first time in New Zealand and with a motorhome. Wilderness supplied an excellent vehicle and a great handover to us. Customer service was superb throughout our month long holiday with a couple of minor issues dealt quickly and with no drama. Highly recommend this company

Odpowiedź od Wilderness Motorhomes
5 stars for customer service from pick up to drop off and throughout.
We were a family of 4 (couple with 2 young kids) on the road for two weeks with Wilderness' Fiat Ducato 7.4m motorhome. Motorhome was in top condition, very clean. Driving experience was excellent throughout. Had my mirror clipped by another camper driving too close to my lane, the staff on the phone were super helpful and arranged for a new mirror to be delivered in Queenstown at a mechanics'. We also stupidly locked ourselves out, they immediately arranged for the AA to come and open up for us. With any issue, they always followed up to make sure any issues we had were resolved. Wilderness is at a premium to other companies, but honestly, given the service and the quality of the van, it was worth every penny. Plus how many times are you going to do such a trip to the South Island?

Odpowiedź od Wilderness Motorhomes
Great service at pick up, comprehensive walk through of vehicle prior to departure, vehicle well prepared an clean. vehicle performed beyond expectation for our 10 day trip, comfortable and well appointed, thoroughly recommended.

Odpowiedź od Wilderness Motorhomes
Our family embarked on a memorable journey through the breathtaking landscapes of New Zealand, and renting a motorhome was undoubtedly the best decision we made for our trip. From start to finish, our experience with the wilderness motorhome exceeded our expectations.
Firstly, the convenience of having our accommodation on wheels cannot be overstated. With two young children in tow, having a comfortable and familiar space to retreat to after a day of exploring was invaluable. The motorhome provided all the amenities we needed, from a fully-equipped kitchen to cozy sleeping quarters, ensuring that our family felt right at home throughout the journey.
Moreover, the flexibility it offered was unparalleled. We had the freedom to chart our own course, discovering hidden gems and scenic spots off the beaten path. Whether it was stopping for a spontaneous picnic by a tranquil lake or waking up to a breathtaking sunrise over the mountains, every moment felt like a new adventure waiting to unfold.
Wilderness motorhome itself was in pristine condition, well-maintained and clean, providing us with peace of mind throughout our travels. The rental company's customer service was exceptional, with friendly staff who were readily available to assist us with any queries or concerns.
One of the highlights of our trip was the sense of closeness it fostered among our family. Spending quality time together, sharing meals, playing games, and marveling at the beauty of nature created memories that will last a lifetime.
In conclusion, renting a motorhome for our family trip to New Zealand was an absolute game-changer. It allowed us to experience the country in a unique and unforgettable way, creating cherished memories that we will forever treasure. If you're planning a family adventure in New Zealand, I wholeheartedly recommend Wilderness Motorhome for the journey of a lifetime
Merwin

Odpowiedź od Wilderness Motorhomes
This is the 3rd time we had used wilderness and we wouldn’t use anyone else. The service is always great, friendly staff from start to finish, if there is a problem it is sorted quickly. Well equipped vans and extremely comfortable. Feel very safe using wilderness knowing they have your backs. Will definitely be using them again.

Odpowiedź od Wilderness Motorhomes
We had a fantastic experience with Wilderness, both at pick-up in Christchurch (special mention to the enthusiastic & helpful Manus) & at return in Auckland 3 weeks later. Any issues were dealt with in a swift & professional manner, both before pick-up & during our trip. Our 2-berth van (Dame Kiri) was perfect for us, as where all the items provided which were all high quality, including brand new camp chairs & BBQ. I can’t speak highly enough of the service we received from Wilderness & wouldn’t hesitate to use them again, which we hope to do in the future.

Odpowiedź od Wilderness Motorhomes
If you are looking for 5 star accommodation and service then you won’t go wrong with Wilderness. I can’t fault anything, the team in Christchurch were so welcoming, went through everything on the motorhome and we were on our way. We took the VIP package which meant we had no worries if the motorhome got damaged. We were careful ourselves re driving and parking but it only needs someone else to not be careful! We got a large stone chip in the windscreen from a passing lorry, I contacted the support team and they were fabulous.
It was our first time in a motorhome and we were in New Zealand for 3 and a half weeks and I am so glad we went with Wilderness, it was worth every penny. Thank you to all the team.

Odpowiedź od Wilderness Motorhomes
Another great customer service from Wilderness. Motor home was well presented and a great way to enjoy the North Island.

Odpowiedź od Wilderness Motorhomes
Very friendly and helpful staff, motorhome was quite new and very comfortable.

Odpowiedź od Wilderness Motorhomes
Great camper van and awesome service from the Christchurch team. Had a few questions while on the road and got answers back straight away - most helpful!

Odpowiedź od Wilderness Motorhomes
CamperVan was amazing! Service was even better. Had some issues the first day figuring out acceleration with the van and the service department was phenomenal assisting us. Near the end of our journey we clipped a bush in a campground and broke a running light on the rear of the coach. We carried the VIP insurance and after emailing Wilderness and then upon return of the Van they were nothing but amazing! No questions asked and no making us feel awful for what transpired. Great experience with everyone we came into contact with. Will definitely use them again next time we are in NZ!

Odpowiedź od Wilderness Motorhomes
We hired the double for 4 to give us extra space on our two week tour of the South Island and didn’t disappoint. The van was a dream to drive and handled everything on our 2600 km adventure.
The living space was well laid out with a large fridge meaning shopping trips could be minimised. The bed was comfortable, the extra towels supplied were useful and the toilet/shower equipment more than adequate. I think compared to other vendors Wilderness were really good value for money. We did have one issue while away, but this was dealt with on the run, and very quickly by Hayden from Eco Plumbing in Wanaka.
All in all a great holiday with a different, fantastic view to wake up to almost every day.

Odpowiedź od Wilderness Motorhomes
Awesome vans (the only way to see NZ) but most importantly, the high touch, personalized service of the staff at Wilderness Motorhomes was unsurpassed and we felt completely welcomed. The orientation to our van was excellent. Our van (Compact Plus size) performed very well on the narrow, steep, curvy roads of the South Island. It was all we needed for the two of us for our 1700 miles of travel over 17 days, staying mostly in Freedom Camps. The communication we received prior to our arrival, coupled with orientation upon our arrival, prepared us well for the adventure. Don’t wait!! Do it.

Odpowiedź od Wilderness Motorhomes
It was our first ever experience of a motor home holiday, the Wilderness motor home that we hired was fantastic.It was clean , well equipped and very easy to understand when it came to the every day running of the vehicle. A big thank you to all of the staff at wilderness who helped us plan our trip booked the ferry, moved the ferry booking and for calling to make sure everything was going well on our journey.
We plan to return to NZ at some point and when we do there’s only one company that we will be calling on to rent our motor home.

Odpowiedź od Wilderness Motorhomes
We are experienced motorhomers and therefore know that sometimes things can go wrong.
Nothing prepared us for what we discovered when using one of their vans for 3 weeks in January 2024.
A great deal of road rash (damage) to the exterior of the van. A failing handbrake and squeaking wheel hub added to our annoyance. Filthy pots, pans, cutlery and dishes followed by threadbare broken outdoor chair and disgusting grease covered and broken table. Privacy curtains were dirty and the velcro straps kept failing resulting in them flapping constantly whilst driving and occasionally blowing around in front of the driver!
The toilet cassette leaked and stank. It had clearly never been given a thorough clean and even the supplied blue tabs failed to control the smell. The rear air vent cover kept falling off, sometimes whilst sleeping in the van.
Wilderness admitted that this van was scheduled to be retired but Covid had delayed this.
I believed Wilderness to be a premium product but was very disappointed with the poor quality and condition of this van.
Their on road team did their best to help but the overall experience cast a huge cloud over what should have been a trip of a lifetime.
We had to negotiate hard with Wilderness and eventually got our money back but this took nearly 3 weeks for the refund to be paid!

Odpowiedź od Wilderness Motorhomes
We hired a motorhome from Wilderness for a month collecting it in Christchurch and dropped back at Auckland. We had a really good thorough run through everything with one of the team. The camper was very well fitted out, we did book the VIP package so everything was included. They also rearranged our crossing between islands. The camper did breakdown on the 2nd day, we phoned the assistance number and without a quibble, they delivered a new replacement van later that day. The quality of the camper was excellent and was very new. We did unfortunately bump the back corner when reversed into a bench, however they were very good. In every contact we had they were so happy and helpful and nothing was too much trouble. We had a great trip and if we ever return we would definitely use them again and wouldn’t hesitate to recommend them.

Odpowiedź od Wilderness Motorhomes
Amazing experience and service
The team at Auckland were really friendly and helpful (as motorhome novices we needed it). Quality of the Motorhome was high and we had a brilliant two weeks. We bought the VIP package which was really helpful as you get everything you might need and no excess which was handy when I hit a lamppost reversing (wally!). The folks at Wilderness were super helpful and were not the least bit negative.
When we returned to Christchurch again the team were super helpful and when we left our passports in the safe of the motorhome they organised a courier so they could catch us up.

Odpowiedź od Wilderness Motorhomes
Well this wilderness campervan hire is head and shoulders above the other competitors! We were looking to book a 2 week rental to tour NZ. Coming from GB we had no idea who to rent with, but we made the right decision! We went with the VIP package on the compact van. This was a good decision as I got too close to another van and took out a light. It was NO issue - it couldn’t have been simpler to be deal with. The real stars are the staff. Javi & Thomas couldn’t have done more for us from the beginning to the end. They were knowledgeable and nothing was too much trouble from recommending supermarkets and helping to return some documents we’d left. The van was in good working order and spotlessly clean. We got entry laundry as we were away for 2 weeks and they even stored our big suitcases for us whilst we were away. Couldn’t praise or recommend this company highly enough. The pricing was maybe a fraction higher than competitors - but I’m a great believer in you get what you pay for and the all round service and product was truly 10/10. We plan to return to do the south NZ island in 26 and we will definitely be hiring our van from wilderness! Thanks Javi & Thomas.

Odpowiedź od Wilderness Motorhomes
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