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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We are in love with Wilderness. Really enjoyed our 17 day experience from Auckland to Christchurch. The motorhome was very confortable for driving and living. We had all the requieres ítems for our... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We had a great experience renting our campervan from Wilderness Motorhome Rentals. The booking process was a breeze. The customer service was awesome and the campervan was reliable and in a decent con... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

You get what you pay for , and with Wilderness motorhomes , it’s quality and service. Great staff, professional and welcoming Great motorhome equipped with everything you needed. Great spec... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The flexibility of a motorhome is a great advantage compared to renting a car and stays at hotels. We did rent a Wilderness „double“ camper that was well equipped and accompanied us well over a total... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wypożyczalnia kamperów
  2. Biuro podróży
  3. Wynajem wakacyjny

Napisane przez firmę

Holidays are unique opportunities to build memories for a lifetime. At Wilderness, our business is all about helping you collect remarkable moments with those you love. Our premium German motorhomes are a cut above the average rental vehicle because we want you to explore New Zealand in luxury - just as the many discerning Kiwis who own their own German motorhomes are used to. When you travel with us, we’ll help you get off-the -beaten-track with our ‘no road restrictions’ policy. Plus, you’ll get exclusive access to our curated collection of secret camp spots around NZ. Our 4.9 out of 5 rating from more than 500 Google reviews is testament to the fact we keep delivering an extraordinary experience time after time.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

182 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Wilderness 5 stars

This is our first camper holiday (36 days) and we are so glad we booked with Wilderness. We booked a Twin King for 4 people. We didn’t have any problems with the vehicle (5904 km).
Everything went smoothly both the receiving and delivery of the camper. Can only recommend Wilderness- 5 stars👍

26 grudnia 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Henriette,

Thank you for choosing Wilderness for your first motorhome holiday! We're delighted to hear that your experience with our Twin King for 4 motorhome was seamless and trouble-free throughout the 36 days and 5904 km journey 🎉

It's wonderful to know that both the pickup and dropoff processes went smoothly, contributing to a hassle-free experience for you. We appreciate your glowing recommendation and the 5-star rating! 😊

We hope to welcome you back again next time for another Wilderness adventure 🚐

Nga mihi, Team Wilderness

Oceniono na 5 z 5

Memorable first motorhome

This is our first motorhome holiday and we are so glad we booked with Wilderness. We booked the King for 4. The motorhome interior is of good quality and is designed with careful consideration for space-saving, functionality and comfort. The amount of storage space available is unbelievable. What strikes us most is the excellent customer care and on-road assistance they provided when we encountered issues. They followed up closely and ensured that we were okay all the way. A big shout out to Nathan for his assuring and prompt response. Also thankful to James who so patiently and politely walked us through the briefing. Well done guys, keep it going!

1 grudnia 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Serene,

Thank you for embarking on your first motorhome holiday with Wilderness! We're thrilled that you chose our King/Twin for 4 model and that it met your expectations for quality, thoughtful design, and ample storage space. Ensuring functionality and comfort are essential aspects we prioritise in our motorhomes 👍🏻

We're delighted to hear about your positive experience with our customer support and on-road assistance. Nathan and James are indeed valuable members of our team, and we're proud they could assist you promptly and with such reassurance 😊

We hope to see you again next time in the future if you choose to go for another Wilderness trip 🚐

Nga mihi, Team Wilderness

Oceniono na 5 z 5

Wilderness Campervan 5 stars

Wilderness a great outfit - genuine service - from Q's before / during the rental process to pickup in AKL. Had a minor enroute problem that was handled straight away in Queenstown and back on the road w/in 3 hours. Plus staff called to inquire whether the service was satisfactory.

9 listopada 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Bill,

Thank you for choosing Wilderness and for sharing your experience! We're thrilled that you found our service supportive throughout your journey ❤️

Handling any issues promptly and efficiently is a priority for us, and we're glad we could address your minor en-route problem in Queenstown, getting you back on the road as quickly as possible.

We appreciate your feedback and your trust in us. We hope to see you again next time for another motorhome adventure 🚐

Nga mihi, Team Wilderness

Oceniono na 5 z 5

Brilliant company - safonol dros ben

Hired a Double for 2 motorhome (7.4m long) from Wilderness for 23 nights to tour the South Island. Choosing Wilderness was one of the best decisions we made in preparing for this ‘trip of a lifetime’ from Cymru (Europe). Firstly, a lovely drive despite some challenging roads (automatic gearbox) and surprisingly efficient fuel wise.
Having an island bed and separate shower cubicle was important to us being away for so long and the motorhome from Wilderness was exactly as described at booking.
And knowing that should there have been a problem with anything whilst we were on the road Wilderness would have sent someone to sort it out gave us confidence. The welcome and introduction to the vehicle at collection was friendly and calm without being rushed off site. Similarly, at drop-off the same staff member (Manus) made us feel at ease and took us by courtesy bus to the airport. Manus is a credit to the company.
In summary, I would not hesitate to recommend Wilderness. Paying that little extra for first class service and great vehicle was worth every penny. And we had the most fantastic and memorable adventure during our visit to this beatiful country!
Diolch yn fawr Wilderness.

11 grudnia 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Alwyn,

Absolutely thrilled to hear about your incredible 23-night adventure touring the South Island in our Double for 2 motorhome! It sounds like it was indeed a 'trip of a lifetime' and we're honoured to have been a part of it ❤️

Manus is indeed an exceptional member of our team, and we're delighted that his assistance and courtesy contributed positively to your experience. Thank you for acknowledging his efforts 👍🏻

Thank you for letting us be a part of your fantastic and memorable experience! If you ever plan another adventure, we'd be honoured to have you with us again 🚐

Nga mihi, Team Wilderness

Oceniono na 5 z 5

Amazing holidays in a Wilderness Motorhomes

My wife and I recently had the pleasure of renting a motorhome from Wilderness in Christchurch for 14 days, and we can't say enough good things about the experience!

From the moment we’re picked from the airport, up the collecting our motorhome, it was clear that we were in for a fantastic trip. The vehicle was in pristine condition, and everything was in perfect working order.

The convenience of having all the amenities of home on wheels was incredible. The kitchen allowed us to cook our meals wherever we pleased but we do most of our heavy cooking in the Holiday Parks - Curry Chicken, Bak Kut Teh, Sardines, Hai Di Lao hotpot, instant noodle, hot coffee and many more. We only used the kitchen to re-heat our food when we stopped along the way or at a beautiful Lookout.

The bathroom facilities were clean and functional. Sleeping in the comfortable bed after a day of adventure was a real treat. The heating system inside the motorhome kept us warm and comfortable at any time or during driving.

The Wi-Fi system (unlimited data) in the motorhome worked like a charm, we don’t even need to use the free SIM card provided by Wilderness. (Note: SIM Card need to top-up).

Driving the motorhome was like a dream and surprisingly easy, and we felt safe and secure on the road. It handles well on the driving up and down those beautiful winding mountainous roads. It provided us with the freedom to explore and stop in beautiful, remote locations.

The customer service from the rental company was outstanding Bridget, Step & Manis.

Bridget was superb - she is very friendly, helpful and responsive to our questions and made sure we had all the information we needed for a smooth trip.

Our motorhome adventure was unforgettable, and I highly recommend it to anyone looking for a unique and comfortable way to travel.

It's a 5-star experience all the way!

29 października 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Steven,

Wow, what an incredible journey you had! Thank you so much for sharing your detailed experience with Wilderness Motorhomes. We're beyond thrilled that your 14-day adventure in our motorhome was filled with so many fantastic moments 😊

We're delighted that our team, especially Brigid, Steph, and Manus, provided outstanding customer service and ensured you had all the information necessary for a smooth and memorable journey ❤️

Thank you for recommending us and we hope to see you again next time in the future for another Wilderness adventure 🚐

Nga mihi, Team Wilderness

Oceniono na 5 z 5

Wilderness provided excellent customer service

Wilderness provided excellent customer service at all stages of the process. The staff were friendly, responsive and knowledgeable. We would have no hesitation in hiring another motor home from them

10 listopada 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Robert,

Thank you for your kind words and for choosing Wilderness! 😊 We're thrilled to hear that our team delivered excellent service throughout your entire journey. We can't wait to welcome you again next time for your next adventure 🚐

Nga mihi, Team Wilderness

Oceniono na 5 z 5

Our 4th time with Wilderness

Our 4th time with Wilderness and we wouldn’t use any other company! Excellent customer service and friendly staff. We had the van for 3 weeks, visiting both north and south islands. We chose a smaller van for ease of parking, narrow roads etc. but there was still enough storage for our stuff. We had a small problem with the reversing camera/music system but, after a phone call, this was dealt with promptly and efficiently. Would highly recommend Wilderness and we’ll be back!

20 października 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Angela,

Thank you for your wonderful feedback! It's such a pleasure to hear that you've chosen Wilderness Motorhomes for your New Zealand adventures four times now. Your loyalty means the world to us, and we're thrilled to have been a part of your memorable journeys across both the North and South Islands.

We strive to provide our guests with a seamless and enjoyable experience, and it's heartwarming to know that we've delivered on that promise. We look forward to welcoming you back on board for your future New Zealand adventures.

Nga mihi, Team Wilderness

Oceniono na 5 z 5

Top-quality motorhome

We drove the Wilderness motorhome for 8 days on end of October. It was an amazing experience and the motorhome is perfect for exploring New Zealand: easy to drive(automatic transmission), low-height design(in case of strong winds), spacious and comfortable with all you need included, also very good Wifi coverage.

We also had help with planning the route and got the Ferry booked by Wilderness. Compared with other motorhomes I rented in Europe, Wilderness is next-level!

1 listopada 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Cristian,

Thank you so much for such a great review! 😊 We're thrilled to hear that you had a great experience hiring our motorhome for those 8 days. We're glad that you found the motorhome to be spacious and comfortable with everything that you need. We look forward to seeing you again next time for another Wilderness adventure! ❤️

Nga mihi, Team Wilderness

Oceniono na 5 z 5

From time off booking to final drop off…

From time off booking to final drop off service and van were 5 star. Fantastic company and amazing customer service.

30 października 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Susan,

Thank you for your kind words! ❤️ We're so glad to hear that you had a 5-star experience with Wilderness from booking to drop-off. We strive to provide our guests with the highest level of support, and it's always rewarding to hear that our team members are making a positive impact on our guests' experience. We hope to see you again next time 🚐

Nga mihi, Team Wilderness

Oceniono na 5 z 5

Great experience in campervan, excellent customer service

Very good vehicle, well serviced and maintained.
High specification, reliable, very clean.
We hired a compact plus which came with indoor toilet and great shower. The swivel seats in the front were also great for more space when stopped at night,
Found our van to be very economical on diesel and also gas for cooking and low level heating at night.

27 października 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Anne,

Thank you for the lovely review ❤️ We're delighted to hear that you had a great experience with our well-serviced and maintained motorhome. It's wonderful that you found it to be high-spec, reliable, and clean. The Compact Plus model seems to have met your needs perfectly with its indoor combined toilet and shower as well as its fuel efficiency. Thank you again for your feedback, and we hope to see you again soon! 🚐

Nga mihi, Team Wilderness

Oceniono na 1 z 5

Poor customer service

Poor customer service, second class vehicles that aren’t maintained correctly, first class apologists.

23 lipca 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Donald

We're genuinely sorry to hear about your disappointment with your Wilderness holiday. We understand how frustrating this must have been for you. We take all customer feedback seriously and are committed to providing exceptional service and high-quality vehicles. It's clear that we fell short of our commitment in this instance, and we take full responsibility for the shortcomings.

My brother John, our CEO, and I have both spoken with you to better understand and address your concerns. We're deeply committed to improving our service and processes based on your feedback to ensure a better experience for our guests in the future. We understand that our previous apologies and assertions have not fully assuaged your disappointment, and we want to make things right for you.

We genuinely hope to have the opportunity to restore your trust in our services in the future.

Nga mihi
Mary Hamilton
Director
Wilderness Motorhomes

Oceniono na 5 z 5

Our fifth time to the South

Our fifth time renting a Motorhome around the South Island, yes we keep coming back and see something different every time. Our first time with Wilderness and I will not be the last. From picking up our Compact 2 vehicle everything went like clockwork. The vehicle was a pleasure to drive, so easy, and the attention to detail that this company gives you is second to none, we are very happy customers. The staff from check in to check out were outstanding, give yourselves a pat on the back because you deserve it, Cheers for now, We will return.

19 września 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Allan,

Thank you so much for this lovely review ❤️ It's great to hear that you had an amazing time even after your fifth time renting a motorhome around the South Island, there are definitely so many things to see and do in the South Island 😍 We'll make sure our team members see this and we can't wait to see you again next time 🚐

Nga mihi, Team Wilderness

Oceniono na 5 z 5

Picked Campervan up in Christchurch

Picked Campervan up in Christchurch. Pick up was easy and hassle free. Van performed superbly for the 19day we had it. It was just the 2 of us and my wife was nervous about driving a 7 m long vehicle but the auto gearbox and handling made it a joy to drive. Enough was included inside to make living in it comfortable. If you are traveling the south island definitely get the internet option as we struggled without it, or buy a good road map. Had an excellent holiday made possible by hiring a solid reliable vehicle.

13 września 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Colin,

Thank you so much for the great review 😊 It's lovely to hear that you had a great holiday travelling with your motorhome for those 19 days ❤️ We hope to welcome you again in the future if you choose to travel with us again 🚐

Nga mihi, Team Wilderness

Oceniono na 4 z 5

We choose to go with Wilderness…

We choose to go with Wilderness Motorhomes while travelling in NZ.

Excellent customer service and happy with our home on wheels

19 sierpnia 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Carol,

Thank you for your review 😊 We're happy to hear that you've enjoyed your experience travelling with Wilderness in your home on wheels ❤️ We look forward to welcome you again in the future if you choose to travel with us again 🚐

Nga mihi, Team Wilderness

Oceniono na 5 z 5

first time useing a motorhome and had a…

first time useing a motorhome and had a great experance.the team in auckland and christchurch were fantastic and very accomidating with every stage of our trip. would recommend them anytime.

22 czerwca 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia Ora Murray,

It's so great to hear that you have enjoyed your first experience using a motorhome with Wilderness! We'll make sure to pass on your great review to our team in both Auckland and Christchurch. We look forward to welcome you again next time! 😊

Nga mihi, team Wilderness

Oceniono na 5 z 5

Great motorhome great team…

Great to deal with from initial enquire to handover when finished. Vehicle handled perfectly. Rides like a car with plenty of power. Packed with everything you need, and easy to operate including the heating. The motorhome is well insulated so no cold mornings. Staff at Wilderness are very helpful and went through everything and answered all questions. Guided us through all the best sites and apps to help our holiday. Awesome team.

24 kwietnia 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Justyn 🙂

Thank you so much for leaving us such a great review! We're happy to hear that you had a fantastic experience with our motorhome and team. It's great to know that you found the vehicle easy to handle and packed with all the necessary features, including the heating that kept you warm on those chilly mornings. We always aim to provide our customers with the best possible service and guidance.

We hope to welcome you back to Wilderness again one days soon for your next adventure!

Nga mihi, team Wilderness

Oceniono na 5 z 5

Book with Wilderness

From the moment we sent the first email, until our reluctant drop off, Wilderness were slick and efficient. Our Motorhome ( nicknamed Peggy) was so luxurious and comfortable. Thank you Wilderness ( and Peggy) for an awesome holiday travelling around New Zealand 🇳🇿

25 kwietnia 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Carolyn 🙂
Thank you for your lovely review!
We are thrilled to hear that you had a wonderful holiday traveling around New Zealand and that our team made your experience even more enjoyable.

It is always great to hear that our customers appreciate the comfort and luxury of our motorhomes, and we are glad that 'Peggy' 😃 was a cozy home away from home for you during your travels.

We hope to welcome you back to Wilderness again one day soon for another adventure 🚐

Nga mihi, team Wilderness

Oceniono na 5 z 5

Fantastic camper van holiday

Very easy check in process with great instructions on how everything worked.
The van its self was really comfortable and modern. It had heating but also a fan heater which was great for the mornings to take the edge off the colder mornings.
Was great to be self contained when on the road.
The van was so easy to drive and park. The bed was all made up before we picked it up. Came with enough cookware and towels and tea towels for our needs.
We had a great holiday

11 kwietnia 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Angela 🙂
Thank you for your lovely 5-star review! We're glad to hear you had a great holiday with us and were comfortable and warm throughout your trip. We hope to see you again one day soon for another adventure.
Nga mihi, team Wilderness 🚐

Oceniono na 5 z 5

Exceptional service from start to…

Exceptional service from start to finish from the Wilderness staff at Christchurch. The RV was in great condition and ready for us when we arrived. The check in / out process was very easy from the knowledgeable and extremely helpful staff. We had a couple of minor issues whilst out on the road and the support team were super helpful, even on a Sunday afternoon. Would certainly book with these guys again and recommend them to anyone looking for a great escape. Thanks Wilderness

4 kwietnia 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Tom 🙂
Thank you for your wonderful review and recommendation! We hope you had a great adventure with us and I'll make sure the team at Christchurch read this 🚐
We look forward to welcoming you back to Wilderness again one day soon.
Nga mihi, team Wilderness

Oceniono na 5 z 5

Exceptional

Exceptional!
The motorhome itself was perfect…everything is included with no hidden extra costs.
Well maintained vehicle with Quality fittings throughout…offering everything you could need for TRUE off grid living! (even includes ducted heating)
Staff are warm & welcoming and definitely know their stuff!
everything you may need to ask about the motorhome & even the areas your planning on visiting they can assist.
We had an absolute blast but just not long enough.
As most others have said before us….
We Will be back (hopefully in the not to distant future)
Thanks wilderness team
Nikki & Kev (Australia)

22 marca 2023
Opinia niezależna
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Odpowiedź od Wilderness Motorhomes

Kia ora Nikki and Kev 🙂
What a lovely review to read through! Thank you for taking the time to write this and we are so happy you had a wonderful off grid adventure with us. Thank you for choosing Wilderness and we look forward to welcoming you back for you next trip (hopefully soon!) 🚐
Nga mihi, team Wilderness

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