Simply the best experience ever 2 super friendly engineers, you would not know they had been here as they were incredibly tidy and curious They even swept the pavement of dust after they fin... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Taylor and Freddie connected us to WightFibre efficiently and seamlessly, explaining everything they were going to do to check that we were happy with everything. They were very friendly and worked i... Zobacz więcej
Reakcja na opinię
Doing well in many ways. Employees are helpful, knowledgeable and social. Then comes the good advice - which linked to financial offer convinced me to move to WF from business that is been with for... Zobacz więcej
Reakcja na opinię
Three months after switching to Wight Fibre we had a problem with Freely TV. After a 5 minute call to customer services it was sorted. The operator made it really easy to understand what to do. Howeve... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Napisane przez firmę
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Dane kontaktowe
Communications House, 56 Love Ln, PO31 7EU, Cowes, Zjednoczone Królestwo
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Doskonała
4 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
You can’t fault Wightfibre customer…
You can’t fault Wightfibre customer service.
Had an issue Jade was super helpful and efficient.
10 grudnia 2025
Opinia niezależna
Odpowiedź od WightFibre
Hello Gerard,
Thank you for your brilliant 5-star review! ✨
We’re so pleased to hear that you can’t fault our customer service.
It’s great to know Jade was super helpful and efficient in resolving your issue – we’ll make sure your kind words are passed on.
If you ever need anything else, please don’t hesitate to get in touch. We’re always here to help! 💙
Friendly and great service
Friendly and great service. Network is super fast
10 grudnia 2025
Opinia niezależna
Odpowiedź od WightFibre
Hello Imitini Ufuoma,
Thank you for your fantastic 5-star review! ✨
We’re thrilled to hear you’ve found our team friendly and our service great. It’s wonderful to know you’re enjoying the super-fast network – we work hard to keep things running smoothly for our customers.
If you ever need any assistance, please don’t hesitate to reach out. We’re always happy to help! 💙
Odpowiedź od WightFibre
Hello Mr Smith,
Thank you so much for your 5-star review! ✨
We’re delighted to hear that everything works smoothly and that we’re able to resolve any issues quickly when they arise.
Your feedback means a lot to us, and we’ll continue working hard to provide the reliable service you expect.
If you ever need anything, please don’t hesitate to get in touch – we’re always here to help! 💙
Reliable service
13 sierpnia 2025
Odpowiedź od WightFibre
Hello James,
Thank you for your 5-star review! ✨
We’re delighted to hear you find our service reliable, that’s exactly what we aim for.
Your feedback means a lot to us, and we’ll keep working hard to maintain that standard.
If you ever need any assistance, we’re always here to help. 💙
Great service
They were brilliant getting us reconnected after we attempted to go to a competitor, for a slightly cheaper deal, which was the worst thing we done.
Was without internet and landline for 4 days.
Having explained the situation to Wight fibre that we wished to reconnect and stay with them they sorted it out pronto, even got our old number back.
Excellent support and sales team.
Really nice to speak to real people rather than bots and online chats.
Our reasons for giving 5 stars.
7 grudnia 2025
Opinia niezależna
Odpowiedź od WightFibre
Hello Ronald,
Thank you so much for the 5 stars and for choosing to come back to WightFibre. ✨
We're really pleased we could get you reconnected quickly—and restore your original number.
Your shout‑out to our Support and Sales teams means a lot.
We believe in real people helping real customers, and the team will be thrilled to know their efforts made a difference.
If there’s anything you need going forward, we’re always here to help.
Welcome back! 💙
The gentlemen were very kind and…
The gentlemen were very kind and helpful and understanding in the fact that I am blind so need the assistance of my friend, who they waited for before coming into my house
5 września 2025
Odpowiedź od WightFibre
Hello Lisa,
Thank you so much for your wonderful 5-star review! ✨
We’re delighted to hear that our team treated you with kindness and understanding.
It’s important to us that every customer feels comfortable and supported, and we’re glad they waited for your friend before entering your home. Your feedback means a lot and will be shared with the team – they’ll be thrilled to know they made a positive difference.
If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help. 💙
Product great,price great at the…
Product great,price great at the moment, opinion may change after a year when the price increases
9 września 2025
Odpowiedź od WightFibre
Hello Colin,
Thank you so much for your 5-star review! ✨
We’re delighted to hear you’re happy with the product and the current pricing.
We completely understand your concern about future price changes – transparency is important to us, and we’ll always make sure any adjustments are communicated clearly and fairly.
If you ever have questions or need assistance, please don’t hesitate to reach out.
Thanks again for choosing us – we really appreciate your support! 💙
the helpdesk was a little frustrating…
the helpdesk was a little frustrating but once we got passed that and spoke to a person with common sense we organized to install fibre to our house some 1500 feet from there last pole. with all the work done we have now had wightfibre for 4 months and could not be happier with the speed of our internet and expect to be a customer for may years
4 września 2025
Odpowiedź od WightFibre
Hello Mr Williams,
Thank you so much for your 5-star review! ✨
We’re delighted to hear that, despite the initial challenges, everything came together and you’re now enjoying fast, reliable fibre broadband.
Installing service 1,500 feet from the last pole is no small task, so we’re thrilled it worked out and that you’ve been happy with your connection for the past four months.
Your feedback means a lot to us, and we truly appreciate your patience and trust in WightFibre.
We look forward to keeping you connected for many years to come! 💙
Odpowiedź od WightFibre
Hello Rosemary,
Thank you for your excellent 5-star review! ✨
We’re thrilled to hear you found our service efficient and informative. Your feedback means a lot to us, and we’ll keep working hard to provide the same high standard every time.
If you need any assistance in the future, we’re always here to help! 💙
Odpowiedź od WightFibre
Hello Bob,
Thank you for your brilliant 5-star review! ✨
We’re delighted to hear that any issues were resolved immediately and that our sales team provided courteous service.
Your feedback means a lot to us, and we’ll continue working hard to deliver the same high standards every time.
If you need anything in the future, we’re always here to help! 💙
When we went on holiday for 2 weeks we…
When we went on holiday for 2 weeks we couldn’t connect to our modem causing us to have no security cameras which was very worrying and we couldn’t control our heat which was very expensive. We informed wight fibre but no response has been received to the above!
8 września 2025
Odpowiedź od WightFibre
Hi Mr. Robins,
Thank you for sharing your feedback. We’re very sorry for the inconvenience caused while you were away, we understand how important a reliable connection is for security and heating control.
As soon as you contacted us, we prioritized your case and arranged a same-day technician visit. The issue was traced to a failed Ethernet connection, which we replaced, restoring your internet service. We also resolved the phone line issue during the same visit and confirmed everything was working before closing the case.
We appreciate your patience and regret that this impacted your experience as a new customer. Please know that we acted as quickly as possible once we were aware of the problem, and we’re committed to ensuring your service remains reliable going forward. If you need any further assistance, please reach out to us directly
Odpowiedź od WightFibre
Hello Andy,
Thank you for your fantastic 5-star review! ✨
We’re so pleased to hear that our phone team was able to help when you had a problem.
Providing friendly and efficient support is what we strive for every day.
If you need any assistance in the future, please don’t hesitate to get in touch, we’re always happy to help! 💙
Good value and good product with good…
Good value and good product with good service
10 sierpnia 2025
Odpowiedź od WightFibre
Hello Gary,
Thank you for your wonderful 5-star review! ✨
We’re delighted to hear you’re happy with the value, product, and service.
Your feedback means a lot to us, and we’ll keep working hard to maintain the high standards you expect.
If you need any assistance in the future, we’re always here to help! 💙
Odpowiedź od WightFibre
Hello Ya Mei,
Thank you so much for your kind words and 5-star rating! ✨
We’re thrilled to hear you had a great experience with our service. Your feedback means a lot to us and motivates our team to keep delivering the best possible support.
If you ever need anything in the future, we’re always here to help! 💙
Good value great installation and great…
Good value great installation and great service, works very well
8 sierpnia 2025
Odpowiedź od WightFibre
Hello Stephen,
Thank you for your fantastic review! ✨
We’re thrilled to hear that you found our service great value, with smooth installation and excellent performance.
It’s wonderful to know everything is working well for you.
If you ever need any support or have questions, please don’t hesitate to get in touch – we’re always happy to help! 💙
Great service
Great service no problems great price easy to use and navigate very happy
5 września 2025
Odpowiedź od WightFibre
Hello Christine,
Thank you so much for your wonderful review! ✨
We’re delighted to hear that you found our service easy to use, great value, and hassle-free.
Your satisfaction means a lot to us, and we’re thrilled that everything met your expectations.
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out.
We’re always happy to help! 💙
Wonderful company give me so much…
Wonderful company give me so much help.would recommend this company to anyone
31 sierpnia 2025
Odpowiedź od WightFibre
Hello Paul,
Thank you so much for your amazing review! ✨
We’re delighted to hear that our team was able to provide you with all the help you needed.
Your recommendation means the world to us, and we truly appreciate your support.
If you ever need anything in the future, please don’t hesitate to get in touch – we’re always here to help! 💙
Very professional and pleasant people…
Very professional and pleasant people from fitting and then after service
4 września 2025
Odpowiedź od WightFibre
Hello Nick,
Thank you so much for your 5-star review! ✨
We’re delighted to hear that you found our team professional and pleasant throughout the fitting and aftercare process. Providing excellent service from start to finish is what we strive for, and your feedback means a lot to us.
If you ever need any assistance in the future, please don’t hesitate to get in touch. 💙
Great product and companyrward
It was very strate forward and explained right from the start installation was very quick and very professional and explained and very helpful will recommend the company to anyone
3 września 2025
Odpowiedź od WightFibre
Hello Mr M and Mr J Philpott,
Thank you for your fantastic 5-star review! 🌟
We’re delighted to hear that everything was straightforward and clearly explained from the start.
Our team prides itself on quick, professional installations and being as helpful as possible, so it’s great to know we delivered.
Your recommendation means a lot to us, thank you for spreading the word!
If you ever need any assistance in the future, we’re just a call away. 💙
Great advice and service
When we had a problem a couple of weeks ago your techies were great at talking us through considering they were dealing with an eighty year old whom was also a little hard of hearing really ten out of ten for a great service Jenny Wheeler
19 października 2025
Odpowiedź od WightFibre
Hello Jenny,
Thank you so much for your wonderful 5-star review!🌟
We’re delighted to hear that our technical team provided such great support and took the time to guide you through everything.
We truly appreciate your kind words about their patience and professionalism, it means a lot to us!
If you ever need any further assistance, please don’t hesitate to get in touch.
We’re always here to help. 💙
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.