Clear and well informed ordering and delivery process. Early days for product effectiveness but so far so good. LED cap is rigid and seemingly one size so might not fit as well as expected, it would b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We are happy with the scooter but only 4 stars because firstly the silence from receipt email until the one telling us it was being delivered, so on info always makes you worry. secondly there was a l... Zobacz więcej
Reakcja na opinię
Product delivered to Northern Ireland as arranged using Royal mail, 48 hours tracked, but due to the Brexit situation it arrived after the first request for a product review. Unfortunately it takes l... Zobacz więcej
Reakcja na opinię
Excellent service. My order was dispatched quickly and packaged securely. I contacted Welzo with a minor query and received a very prompt and helpful reply. I will definitely be using Welzo again... Zobacz więcej
Reakcja na opinię
4,1
Dobra
2 tys. recenzji
Odpowiada na 93% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Good experience so far…
Clear and well informed ordering and delivery process. Early days for product effectiveness but so far so good. LED cap is rigid and seemingly one size so might not fit as well as expected, it would benefit from being either more flexible or adjustable somehow.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Customer,
Thank you so much for taking the time to leave us such a thoughtful and detailed review!
We're really pleased to hear that you found the ordering and delivery process clear and well communicated; that's exactly the standard we strive for here at Welzo. We're also glad to hear that things are going well so far with the product!
Thank you again for your patience and for choosing Welzo. We hope the product continues to impress, and please don't hesitate to reach out if there is anything further we can help you with!
Kind regards,
The Welzo Customer Care Team
Anna was great and helped me with my…
Anna was great and helped me with my query very promptly, thanks Anna :)
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Roberto,
Thank you so much for your kind words!
We're really delighted to hear that Anna was able to help you so promptly and that your query was resolved quickly. She is a wonderful member of our team and always goes the extra mile to make sure every customer feels well looked after. We will absolutely pass on your lovely message to her; we're sure it will put a big smile on her face!
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Arrived much quicker than I expected…
Arrived much quicker than I expected and I now feel I can support my health more effectively.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Laura,
Thank you so much for your lovely review!
We're really pleased to hear that your order arrived even quicker than expected; that's always a wonderful surprise! We work hard to get every order dispatched and delivered as swiftly as possible, so it's great to know that came through for you.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Terrible do not buy red light mat
Terrible, bought a red light pod/mats but not as described in fact look nothing like advertised. Already failing with a full row of lights not working and more lights coming on and off intermittently. This is a substandard cheap product not what I expected at all. I will need a full refund from Welzo. Looking at another review with a similar situation it could also be extremely dangerous as no plastic covering on the mat so risk of electric shock. Unlucky for Welzo is that I work for Trading Standards myself so know exactly what my consumer rights are and and will also be referring this to our safety team to see if it is dangerous.
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Alison,
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience and the concerns raised.
We would like to confirm that we are already in contact with you regarding this matter and have provided a resolution. Our team has also explained the next steps and is continuing to support you directly to ensure this is fully addressed.
We take all product and safety concerns extremely seriously and appreciate you bringing this to our attention. Please rest assured this is being handled as a priority.
Kind regards,
Welzo Customer Care Team
Product is good and quick in delivery
Product is good and quick in delivery. I’ve just started using it so still early days for results.
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Cristina,
Thank you so much for your kind review!
We're really pleased to hear that you're happy with the product and that your order arrived quickly. We hope you continue to enjoy your experience with it as you get started!
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
This Foldable scooter is better than…
This Foldable scooter is better than you could ever imagine! I am an engineer and looking at the design of this it is top class. It does everything as it says on the Tin. Buy this and you will not be disappointed .Lightweight Reliable easy to use and well constructed. Get one now!
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Simon,
Thank you so much for your absolutely glowing review; we could feel the enthusiasm leaping off the page!
High praise indeed from an Engineer, and what a compliment it is to have someone with such a keen eye for design and construction rate the scooter so highly. Lightweight, reliable, easy to use and well constructed; we couldn't have put it better ourselves! We take great pride in the products we stock here at Welzo, and knowing that the quality and design have impressed someone with your level of expertise truly means a great deal to us.
Your recommendation is absolutely wonderful, and we have no doubt that your review will inspire many others to take the leap and get one for themselves!
Thank you again for choosing Welzo, and we very much look forward to serving you again in the future!
Kind regards,
The Welzo Customer Care Team
Never arrived. Scam
Brought on 21 March. Still not arrived a month later. Tracking not changed waiting for parcel. Can't refund as 14 days after purchase. Nightmare to contact. Avoid scam .
Having written this customer services Matina team lead got in touch and item received within 3 days. So they have put right but it has taken a review and many emails to achieve.
21 marca 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Emma,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and the frustration this has caused.
We would very much like the opportunity to investigate this matter and resolve it for you, however we are currently unable to locate your order based on the details provided in your review.
We kindly ask that you contact us directly at hello@welzo.com with your order number and the email address used to place the order so we can look into this fully and work towards a resolution for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right.
Warm regards, Welzo Customer Care Team
Very good service.
Very good service from Anna. She was answering my emails very quickly and in very polite way.
At the beginning I had an info from my email provider that the first email which I had from the company was suspicious. It was quite tricky info for me. I emailed the company and ask when I will have my parcel. Anna was always answering very quickly and politely. I was looking forward for the product which I have ordered and Anna promised me to have it as soon as possible and shekels her promise 😊
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Ama,
Thank you so much for taking the time to leave us such a lovely and detailed review!
We're really sorry to hear that our initial email caused some concern with your email provider. We're so glad that Anna was on hand to reassure you and to keep you updated throughout.
It's wonderful to hear that she responded so quickly and politely to every one of your emails, and that she kept her promise to get your order to you as soon as possible. That's exactly the kind of dedicated and caring service we strive to deliver for every customer, and Anna exemplifies that beautifully every single day. We will absolutely make sure she knows how much her efforts meant to you!
Thank you again for your patience and for choosing Welzo. We very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Odpowiedź od Welzo
Dear Dan,
Thank you so much for your kind words!
Easy and quick is exactly what we aim for, and we're delighted to know we delivered on that for you. Sometimes the simplest reviews say it best, and we really appreciate you taking the time to share your experience with us.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Good company
Good company, lovely customer service. Products are great.
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Samantha,
Thank you so much for your lovely review!
We're really delighted to hear that you're happy with our customer service and the products you received. Providing a warm and friendly experience alongside great quality products is something we are truly passionate about here at Welzo, and it's wonderful to know that all of that came through for you.
Thank you again for choosing Welzo, and we very much look forward to welcoming you back again soon!
Kind regards,
The Welzo Customer Care Team
Great service with quick delivery
Great website with thorough checks before medications are sent. Quick and easy ordering. Recommended!
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Gem,
Thank you so much for your wonderful review and for your kind recommendation!
We're really pleased to hear that you found our website great to use and the ordering process quick and easy. We also really appreciate your kind words about our checks prior to dispatch; ensuring that every order is handled with the utmost care and responsibility is something we take extremely seriously here at Welzo, and it's truly gratifying to know that our customers notice and value that commitment.
Thank you again for choosing Welzo, and we very much look forward to welcoming you back again soon!
Kind regards,
The Welzo Customer Care Team
Odpowiedź od Welzo
Dear Keely,
Thank you so much for your kind review!
We love that you said "always"; it means a great deal to know that you've consistently had a positive experience with us! We work incredibly hard to maintain fast delivery and to offer a wide and varied range of products for our customers, so it's truly wonderful to know that both continue to hit the mark for you every time.
Thank you again for your continued loyalty and for choosing Welzo. We very much look forward to welcoming you back again soon!
Kind regards,
The Welzo Customer Care Team
Odpowiedź od Welzo
Dear Keith,
Thank you so much for your kind words!
We're really delighted to hear that you found our communication excellent. Keeping our customers well informed and ensuring every interaction is clear, prompt and helpful is something we pride ourselves on greatly here at Welzo, so it's always wonderful to know that comes through.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Brilliant team
Brilliant team, careful and mindful dispensing. Thank you!!
20 marca 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Debra,
Thank you so much for your wonderful review!
We're absolutely delighted to hear such kind words about our team. Careful and mindful dispensing is at the very heart of everything we do here at Welzo, and we take our responsibility to every customer extremely seriously. It's truly gratifying to know that comes through in the service you received.
Your kind words mean a great deal to the whole team, and we very much look forward to being of service to you again in the future!
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
My experience was first rate
My experience was first rate! Products simple to order online at a decent cost. Delivered within a few days. THANK YOU!
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear David,
Thank you so much for your fantastic review, and right back at you, THANK YOU!
We're absolutely thrilled to hear that your experience was first rate from start to finish. It's wonderful to know that you found the ordering process simple, the pricing reasonable and that your products arrived within just a few days. That's exactly the kind of seamless and enjoyable experience we strive to deliver for every single customer here at Welzo, and it's incredibly rewarding to know that all of that came together so well for you.
Feedback like yours truly makes the whole team's day, and we very much look forward to welcoming you back again soon!
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
Brilliant really pleased with it thank…
Brilliant really pleased with it thank you
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Nicola,
Thank you so much for your kind words!
We're absolutely delighted to hear that you're really pleased with your purchase. Knowing that our customers are happy truly makes everything we do here at Welzo so worthwhile, and it's always lovely to receive such positive feedback.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Bit of a wobble, but mind was set at ease
Bit of a wobble at first with regards to shipping and being informed where the parcel is. But I emailed and within about an hour a very helpful young lady named Anna got in touch to sort things out. She was quick, courteous and knew what she was doing. Completely set my mind at ease. Customer service is far from dead.
Thanks for the help. :)
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Customer,
Thank you so much for your wonderful and characterful review.
We're absolutely thrilled to hear that Anna was able to step in so quickly and put your mind completely at ease. Quick, courteous and knowledgeable; that's Anna to a tee, and we couldn't be prouder to have her on our team!
We'll make sure Anna sees your kind words; she'll be delighted! Thank you again for your patience and for choosing Welzo. We very much look forward to serving you again in the future!
Kind regards,
The Welzo Customer Care Team
Odpowiedź od Welzo
Dear Kelvin,
Thank you so much for your kind review!
We're really pleased to hear that your order arrived quickly and that you're happy with the products. Fast delivery and great quality are two things we pride ourselves on here at Welzo, and it's always lovely to know that comes through for our customers.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Very easy to use and helps me to keep…
Very easy to use and helps me to keep a spare inhaler with me when i need one
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Customer,
Thank you so much for your kind review!
We're really pleased to hear that you found the process easy to use and that it's been a convenient solution for you. Providing our customers with easy access to the products they need is at the heart of what we do here at Welzo, and it's wonderful to know that we've been able to make a practical difference for you.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Excellent service
Excellent service, communication and value thank you.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Welzo
Dear Gareth,
Thank you so much for your kind words!
It's really wonderful to hear that you were pleased with our service, communication and value. We put a great deal of effort into making sure every customer feels well looked after and gets the best possible experience from start to finish, so knowing that all three came through for you means a great deal to the whole team here at Welzo.
Thank you again for choosing us, and we very much look forward to seeing you again soon!
Kind regards,
The Welzo Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.