Ich hatte ein sehr freundliches und professionelles Telefonat mit Gery und bedanke mich für das schnelle umsetzen der gewünschten Änderung! Vielen Dank!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Dear Ladies and gentlemen, I want to express my most positive experience with Customer Support Specialist Ms. Viktoria (company: Datatrans; location: Madrid) during my phone call with her on Thu... Zobacz więcej
Reakcja na opinię
Das Telefonat war sehr professionell. Viktoria war sehr freundlich, hatte eine angenehme Stimme und konnte mein Anliegen zügig erledigen. Die Rückmeldung kam nicht einmal 2 Tage später mit der Info,... Zobacz więcej
Reakcja na opinię
Ich hatte heute ein unglaublich freundliches Telefonat mit Viktoria bezüglich einem Problem unserer Kreditkarten Terminals. Es war ein Telefonat, welches mir den Tag versüßt hat. Schön, dass es noch s... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Producent oprogramowania
- również w kategorii:
- Sklep bezcłowy
- Usługi płatnicze
O Planet - Merchants
Napisane przez firmę
We Are Planet
Integrated payment solutions, hospitality and retail software, and global VAT refunds. Planet, is a financial services company, specialising in multicurrency payments, credit card processing and the management of VAT refunds for tourists. Planet provide their services to overseas visitors, international retail groups, hotels and banks around the world. It is one of largest tax refund providers globally.
Planet also provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
Planet, a global technology leader, has combined with Proximis, Datatrans, Protel, and Hoist Group to power digital commerce, with industry leading cloud software and payments solutions for the Retail, Hospitality, and Financial Services verticals. The combined company operates in over 120 markets and employs more than 2,000 people worldwide.
Dane kontaktowe
Martin House, Dangan, H91 AO6C, Galway, Irlandia
- customer.experience@weareplanet.com
- weareplanet.com
4,8
Doskonała
555 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 62% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Address Downtown 3C receipt issue
I recently contacted customer service and had the pleasure of speaking with Mr. Omar P. and he was outstanding.
He explained everything clearly, was very patient, and extremely polite throughout the call. His professionalism and friendly attitude made a big difference. Excellent support!
18 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Mary Ann,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Omar to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
Hi Sahan,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
Viktoria était très compréhensible.
Viktoria était très compréhensible.
Je recommande
16 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi David,
We truly appreciate your kind words about Viktoria. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Viktoria is very helpful
16 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Joyce,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Viktoria has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Victoria is sooo amazing!
Victoria is sooo amazing!
She provided such great assistance!
15 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Viktoria to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Viktoria resolved my query swiftly and…
Viktoria resolved my query swiftly and effortlessly. She was attentive, supportive, and incredibly friendly throughout. Truly 10/10 service!
14 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Juan,
Thank you for sharing your positive experience with Viktoria! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Viktoria and her manager.
Best wishes,
Planet Customer Experience Team
Patricia was brilliant sorting my query.
13 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Eva,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patricia made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Amazing help
the calm voice of ivana was very reassuring, and the follow up is extraordinary.
10 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for sharing your positive experience with Ivana! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Ivana and her manager.
Best wishes,
Planet Customer Experience Team
Schnelle Antwort auf meine Anfrage
Schnelle Antwort auf meine Anfrage. Vielen Dank!
10 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Thomas,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
Great help Viktoria !
I had an issue accessing my Planet account. Fortunately, I was able to contact customer support, and in particular, I was very lucky to be assisted by Viktoria.
Unfortunately, the password recovery system was not very functional, and after several unsuccessful attempts I was unable to access my account. Despite this, Viktoria helped me with great professionalism, guiding me step by step through the password recovery process until the issue was completely resolved and I was able to successfully access my account again.
I would like to sincerely thank her for the support I received. She was also extremely patient and helpful, especially considering that I do not speak English very well, yet she still managed to explain everything clearly and fully understand my needs.
I hope she will be able to help many other people with the same level of quality, competence, and kindness that she showed me. Excellent service!
10 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Rita,
Thank you for your wonderful review! We're delighted to hear that Viktoria provided you with top-notch service. We will make sure to pass on your kind words to Viktoria and her manager.
Best wishes,
Planet Customer Experience Team
Victoria was very helpful and easy to…
Victoria was very helpful and easy to talk to.
Much appreciated
10 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
We truly appreciate your kind words about Viktoria. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Great Customer Service
I was provided with all the relevant information I needed regarding the case. The service was friendly, professional, and prompt. Many thanks!
9 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Thomas,
We're thrilled to hear that you had a positive experience with our service. Providing top-quality service is our mission, and your feedback reassures us that we are on the right track. Thank you for your support, and we look forward to serving you again!
Best wishes,
Planet Customer Experience Team
Das Telefonat war sehr professionell
Das Telefonat war sehr professionell. Viktoria war sehr freundlich, hatte eine angenehme Stimme und konnte mein Anliegen zügig erledigen. Die Rückmeldung kam nicht einmal 2 Tage später mit der Info, dass die Namensänderung erfolgreich abgeschlossen wurde.
Sie war sehr lösungsorientiert und gab mir das Gefühl, dass mein Anliegen ernst genommen wurde.
4 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Corinna,
Thank you for your feedback! We’re pleased to hear that Viktoria delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
Viktoria was very helpful
Viktoria was very helpful, despite the fact that we had nearly an half-an-hour telephone conversation. I had a difficulty with a refund, nevertheless, she gave a solution to the problem. At the end what counts is the result. Therefore, thank you very much.
6 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Aidonis,
We truly appreciate your kind words about Viktoria. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Schnelle Hilfe
Viktoria war sehr hilfreich und konnte unser "Problem" schnell lösen.
5 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Zelif,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
patricia was very helpful
5 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Tom,
Thank you for sharing your positive experience with Patricia! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Patricia and her manager.
Best wishes,
Planet Customer Experience Team
Maria has reacted immediately and with…
Maria has reacted immediately and with high competence. We could answer our client in a very
decent way. Thank you
4 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for sharing your positive experience with Maria! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Maria and her manager.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
Hi Isa,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Mega Schnelle
Mega Schnelle - Super Hilfe und außergewöhnlich Freundlich - Weiter So
3 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for your great review! We are delighted to hear that our service met your expectations. At Planet, we always strive to ensure every customer’s experience is positive and smooth.
Best wishes,
Planet Customer Experience Team
El agente ha sido muy amable
El agente ha sido muy amable, me ha informado de cual podia ser el error y ha solucionado enseguida el problema.
2 lutego 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Your positive feedback about our service is greatly appreciated! We’re pleased to know that the efforts of our team has made your refund experience an enjoyable one.
Best wishes,
Planet Customer Experience Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.