Ich hatte ein sehr freundliches und professionelles Telefonat mit Gery und bedanke mich für das schnelle umsetzen der gewünschten Änderung! Vielen Dank!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Dear Ladies and gentlemen, I want to express my most positive experience with Customer Support Specialist Ms. Viktoria (company: Datatrans; location: Madrid) during my phone call with her on Thu... Zobacz więcej
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This is how customer support is supposed to be. Human, friendly and competent. Victoria helped me with my request in finding a solution to my problem and was always friendly and welcome. The co... Zobacz więcej
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Das Telefonat war sehr professionell. Viktoria war sehr freundlich, hatte eine angenehme Stimme und konnte mein Anliegen zügig erledigen. Die Rückmeldung kam nicht einmal 2 Tage später mit der Info,... Zobacz więcej
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Informacje dotyczące firmy
- Producent oprogramowania
- również w kategorii:
- Sklep bezcłowy
- Usługi płatnicze
O Planet - Merchants
Napisane przez firmę
We Are Planet
Integrated payment solutions, hospitality and retail software, and global VAT refunds. Planet, is a financial services company, specialising in multicurrency payments, credit card processing and the management of VAT refunds for tourists. Planet provide their services to overseas visitors, international retail groups, hotels and banks around the world. It is one of largest tax refund providers globally.
Planet also provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
Planet, a global technology leader, has combined with Proximis, Datatrans, Protel, and Hoist Group to power digital commerce, with industry leading cloud software and payments solutions for the Retail, Hospitality, and Financial Services verticals. The combined company operates in over 120 markets and employs more than 2,000 people worldwide.
Dane kontaktowe
Martin House, Dangan, H91 AO6C, Galway, Irlandia
- customer.experience@weareplanet.com
- weareplanet.com
4,8
Doskonała
554 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 62% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very competent and personal approach…
Very competent and personal approach from customer support!
13 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Aleksei,
We are delighted to hear that you are enjoying the services offered by Planet and we appreciate that you took the time to leave this wonderful review.
Best wishes,
Planet Customer Experience Team
I had a problem with our TPE connection…
I had a problem with our TPE connection today, and Viktoria J. from customer service was absolutely amazing. It took us almost 1 hour to solve the issue, and during the whole process she stayed patient, helpful, professional, and genuinely kind. We tried several diffrent methods together until everything finally worked.
It was really nice talking to her, she made a stressful situation much easier with her positive attitude and professionalism. A BIG thank you to Viktoria J. ,and the whole team to be honest for their support today. Truly appreciated. Sirine ^^
9 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Sirine,
Thank you for sharing your positive experience with Viktoria! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Viktoria and her manager.
Best wishes,
Planet Customer Experience Team
Excellent support experience with…
Excellent support experience with Mattia Zordan! He was very professional, responsive, and supportive throughout the entire process. He monitored the issue from time to time and made sure everything was handled properly until it was fully resolved. Really appreciate his dedication and follow-up. Highly recommended!
9 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Marc,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Mattia has exceeded your expectations and we've made sure to share this with their manager.
Best Regards,
Planet Customer Experience Team.
Assistenza veloce e risolutiva
Assistenza veloce e risolutiva, gentilissimo e molto disponibile Mattia.
8 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Federica,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Mattia has exceeded your expectations and we've made sure to share this with his manager.
Best Regards,
Planet Customer Experience Team
Gary is Fantastic
Gary is Fantastic!
from the moment i addressed the issue Gary has been very proactive on resolving the issue within short period of time. Thanks again!
8 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Mike,
Thank you for taking the time to leave your feedback. We're so glad to hear that Gary made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Reconocimiento a Angelica
Angelica ha sido súper atenta con nosotros y nos ha ayudado mucho a resolver nuestro problema. ¡Gran profesional!
7 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Alvaro,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Angelica to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Erica provided exceptional support…
Erica provided exceptional support throughout the process. She took the time to guide me step by step, ensuring I fully understood how to complete the document correctly. Her patience, clear explanations, and willingness to answer all my questions made the task much easier and far less stressful. I truly appreciated her professionalism and the extra effort she put in to make sure everything was done accurately.
6 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Sarah,
Thank you for sharing your positive experience with Erica! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Erica and her manager.
Best wishes,
Planet Customer Experience Team
Short and successful
Short and sweet, problem was resolved in no time. Contact was very friendly.
5 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Stephan,
Thank you for your great review! We are delighted to hear that our service met your expectations. At Planet, we always strive to ensure every customer’s experience is positive and smooth.
Best wishes,
Planet Customer Experience Team
Great service.
Federica did such a wonderful job and understanding and helping. A problem that seemed like a big deal doesn't seem so big anymore. THANK YOU
3 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Jeffrey,
Thank you for taking the time to leave your feedback. We're so glad to hear that Federica made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Federica è TOP
Federica è TOP! Mi ha aiutata tantissimo per una mia richiesta urgente il primo maggio, giorno festivo, risolvendo la questione. Mille volte grazie!
1 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Maria Maddalena,
Thank you for sharing your positive experience with Federica! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Federica and her manager.
Best wishes,
Planet Customer Experience Team
Victoria is a solution oriented person…
Victoria is a solution oriented person that does not hesitate to deeply analyse the issues and highlighted all issues
A service above my expectation and she knows how to handle clients
She is very polite and can actively listen to people
Very good
Be happy to have her on board
1 maja 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Stefan,
Thank you for sharing your positive experience with Viktoria! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Viktoria and her manager.
Best wishes,
Planet Customer Experience Team
Announcement / Certificate Renewal: Shop impact
Thank you so much for the highly competent support and clear answers. Thanks also for the extremely fast response time. Excellent!
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Daniel,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Very friendly employee
My experience with Ms. Victoria Justus was very positiv!! She took the time to adress my request, and everything was resolved quickly.
Thank you, top employee!!!!
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Martin,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Viktoria to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Prompt assistance and extremely helpful
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Gabriella,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Excellent Service
Efficient, patient and professional service. Everything was solved quickly :)
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Dear Customer,
Thank you for your great review! We are delighted to hear that our service met your expectations. At Planet, we always strive to ensure every customer’s experience is positive and smooth.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Merchants
Hi Ralf,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Viktoria has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Ich kann nur sagen Super
Ich kann nur sagen, wow, super freundlich, kompetant, und hilfsbereit :-)
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Gregory,
Thank you for your great review! We are delighted to hear that our service met your expectations. At Planet, we always strive to ensure every customer’s experience is positive and smooth.
Best wishes,
Planet Customer Experience Team
Personale molto competente e gentile
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Caterina,
We are delighted to hear that you are enjoying the services offered by Planet and we appreciate that you took the time to leave this wonderful review.
Best wishes,
Planet Customer Experience Team
Simon help me to find the error.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Sonja,
We truly appreciate your kind words about Simon. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Gergana Lakerova was absolutely a star
Gergana Lakerova was absolutely a star, very helpful thank you so much. Boris MTH
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Planet - Merchants
Hi Boris,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Gergana to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.