Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. C... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a problem with the Atom - the tech team were first class. It could be fixed with a service so booked one on line.The first offer of a service date wasn’t great but they soon rectified that. T... Zobacz więcej
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... Zobacz więcej
The item was delivered when requested and was very easy to setup and get up and running. The kit included in the purchase was all of great quality and the fan was a more than welcome addition. Great... Zobacz więcej
Informacje dotyczące firmy
- Kolarstwo torowe
- Klub rowerowy
- Sklep ze sprzętem do ćwiczeń
- Hurtownia ze sprzętem do ćwiczeń
- Kolarstwo szosowe
- Sklep sportowy
O Wattbike
Napisane przez firmę
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Dane kontaktowe
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Zjednoczone Królestwo
- info@wattbike.com
- wattbike.com
4,5
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Outstanding service and communication
Outstanding service and communication. Official Wattbike Service agents GRS are highly recommmended, especially their engineer Jamie who has serviced my bike three times and has been consistently excellent.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi William
We're so happy to hear about your excellent experience with our service and communication. We appreciate your kind words and positive feedback!
Happy Cycling!
Team Wattbike
Odpowiedź od Wattbike
Hi Ryan,
We're glad you enjoyed your experience.
Happy Cycling!
Team Wattbike
I had my wattbike pro serviced today by…
I had my wattbike pro serviced today by Edward. He did a fantastic job. The wattbike is now purring. 5* service
8 czerwca 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Tom,
We are so glad to hear your wattbike is purring! We appreciate your kind words.
Happy Cycling!
Team Wattbike
Odpowiedź od Wattbike
Hi Adam,
We're glad you enjoy our bike! We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
The product itself is fine
The product itself is fine, feels solid with just a couple of details that could be a bit more classy. It doesn't come with a screen, so you will need a tablet (with Bluetooth) to use it. Fairly easy to link to the Wattbike app, which gives a good range of free training plans.
The biggest negative was the delivery process, to the point where if Wattbike are still using BJS Home Delivery, I would avoid it.
23 marca 2026
Odpowiedź od Wattbike
Hi Dean,
Thank you so much for your detailed feedback regarding the product's quality and the app's functionality. We are truly sorry to hear about your delivery experience, and will be feeding this back to our courier partner to improve this in the future.
Happy Cycling!
Team Wattbike
Odpowiedź od Wattbike
Hi Simon,
We are so glad you enjoyed your experience. We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
Edward serviced my Watt Bike Atom and…
Edward serviced my Watt Bike Atom and was courteous, knowledgeable and very efficient. Brilliant!
5 czerwca 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Wattbiker!
We're so happy to hear about your positive experience with our service. Thank you for your kind words, we'll pass them on to Edward!
Happy Cycling!
Team Wattbike
Great service my Wattbike rides like new
Great service my Wattbike rides like new
3 czerwca 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Sarah
We're glad your Wattbike feels new! Thanks for sharing.
Happy Cycling!
Team Wattbike
Booked service for Wattbike Atom
Booked service for Wattbike Atom
Good response time within a few days and mechanic contacted me directly to arrange mutually convenient day which was within a few days
He arrived as planned and carried out service explaining need for certain replacement parts etc all within the cost of the service
Very satisfied with service received and confident bike is in good working condition
5 maja 2026
Odpowiedź od Wattbike
Hi Ian
We're so glad to hear you had such a positive experience with our service for your Wattbike Atom! We appreciate your kind words about our mechanic and the efficient process. We're happy your bike is in excellent working order.
Happy Cycling!
Team Wattbike
Wattbike Atom repair
My Atom had developed a problem with the flywheel sensor. Ed quickly identified the problem and the bike is back up and running.
28 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Gerard
We're glad we could quickly resolve the issue and get your bike running again. Thank you for sharing your experience.
Happy Cycling!
Team Wattbike
Booked a service with Wattbike
Booked a service with Wattbike! In my opinion this is the only thing that lets Wattbike down, the booking an appointment, it’s emails back and fourth over many weeks to get to a suitable date! Took me 2 months.
That being said. Edward gave my Atom next Gen a full service, it runs like its brand new now perfect… Thanks Edward your a Credit to Wattbike will see you in few years Thanks Again
27 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Stephen
We are truly sorry to hear about the difficulties you experienced scheduling your service, and we appreciate you bringing this to our attention. Your service area is currently experiencing some delays but Edward will offer his earliest available appointment. We are delighted, however, that the service provided by him made your Atom feel brand new. We value your feedback .
Happy Cycling!
Team Wattbike
Recently purchased a Wattbike Atom…
Recently purchased a Wattbike Atom indoor trainer. Unfortunately, there was a problem with a flywheel sensor that prevented changing the resistance level while cycling. After some basic troubleshooting failed, the service/customer support team at Wattbike were able to identify the problem and rectify the situation. The team was outstanding with communication and working to fix the problem. I am now very happy with the Wattbike Atom and very appreciative for the excellent customer support that Wattbike provides.
6 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi David
We are so pleased to hear that our team was able to resolve the issue with your Wattbike. It is wonderful to know that our communication and support helped rectify the situation, allowing you to fully enjoy your trainer. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Spoke to people at wattbike who were…Good service
Spoke to people at wattbike who were very helpful with the issue with my bike.
Bike collected and delivered when they said it would
29 kwietnia 2026
Odpowiedź od Wattbike
Hi!
We're delighted to hear our team provided helpful assistance and that your bike's collection and delivery were seamless. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Odpowiedź od Wattbike
Hi Stephen
Glad you're happy with the service provided.
Happy Cycling!
Team Wattbike
Very good trainer and getting lots of…
Very good trainer and getting lots of use from it. There is an issue with the remote for the fan but bike is brilliant.
23 kwietnia 2026
Odpowiedź od Wattbike
Hi Diane
We're so happy you're enjoying the bike! We appreciate you letting us know about the fan remote issue.
Happy Cycling!
Team Wattbike
Edward Serviced my Atom
Edward came to service my Wattbike Atom.
He was on time and explained everything he was doing.
Everything appears to be in order.
21 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Paul,
We're so glad to hear your service experience was positive and everything is in order. We appreciate your feedback!
Happy Cycling!
Team Wattbike
1st generation atom home repair.
Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connectors and now it works great - saved me forking out £2500 for a new one.
Great customer service from Wattbike.
20 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Rob,
We're so glad to hear we could resolve the resistance issue with your Atom and save you from needing a new one. Thank you for sharing your positive experience with our service!
Happy Cycling!
Team Wattbike
Product quality great, customer service quite unresponsive.
I had a pretty frustrating time ordering the bike, there were a fair few delays in responding to queries during which pricing of the product moved up! But wattbike eventually sorted this and I managed to order. I couldn't believe a firm selling a premium product were not jumping on every sales lead with anything other than urgency.
Ive now had the bike a couple of weeks, and all working fine. I don't have much to compare it against- never cycled using an indoor trainer before, but the kit seems top notch, using it loads.
22 kwietnia 2026
Odpowiedź od Wattbike
Hi Shaun,
Thank you for taking the time to leave your review and for your honest feedback.
Firstly, I’m really pleased to hear that you’re enjoying the bike and finding the product quality to be top notch. It’s great to hear you’re already getting lots of use out of it and settling into indoor training well.
That said, I’m very sorry for the frustration caused during the ordering process and for the delays in communication you experienced. You are absolutely right that customers considering a premium product should receive timely and responsive support, and I completely appreciate why the experience left you feeling disappointed initially.
I am glad however that we were ultimately able to get things resolved for you and honour the order. Your feedback regarding responsiveness has been noted internally, as we are continually reviewing how we can improve both response times and the overall customer experience.
Thank you again for your balanced and constructive feedback, and we hope you continue enjoying your training on the bike.
Kind regards,
Team Wattbike
Wattbike hub +
I was having difficulty purchasing wattbike hub +. I emailed the customer service team explaining my problem and received an instant response. After a small exchange of 2 emails, Louise, one of the Customer Service Team Leaders had resolved my issue completely. Very happy with the service provided. Thanks alot
19 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Jake,
We are so glad to hear we could resolve your issue with purchasing Wattbike Hub +. Your positive feedback means a lot to us. Thank you for sharing your experience!
Happy Cycling!
Team Wattbike
The Engineer was prompt
The Engineer was prompt, called to provide updates of arrival time etc. and did everything asked of him, however since the service. I’ve had several drop out issues, loss of connection, difficulty peddling and a few other minor irritations.
21 kwietnia 2026
Odpowiedź od Wattbike
Hi Mark,
We appreciate your feedback. We are concerned to hear about the issues you've experienced since the service. We are committed to resolving these connection problems for you, and someone from our customer service team will be in touch in due course.
Happy Cycling!
Team Wattbike
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.