Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. C... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a problem with the Atom - the tech team were first class. It could be fixed with a service so booked one on line.The first offer of a service date wasn’t great but they soon rectified that. T... Zobacz więcej
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... Zobacz więcej
The item was delivered when requested and was very easy to setup and get up and running. The kit included in the purchase was all of great quality and the fan was a more than welcome addition. Great... Zobacz więcej
Informacje dotyczące firmy
- Kolarstwo torowe
- Klub rowerowy
- Sklep ze sprzętem do ćwiczeń
- Hurtownia ze sprzętem do ćwiczeń
- Kolarstwo szosowe
- Sklep sportowy
O Wattbike
Napisane przez firmę
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Dane kontaktowe
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Zjednoczone Królestwo
- info@wattbike.com
- wattbike.com
4,5
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic product and service
I had the best customer service back and forth with a man named Matt that I’ve ever had. The in-person service on the bike itself was genuinely fun and I had several aspects of the bike explained to me that I hadn’t previously understood.
19 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Felix,
We're so glad you had such a positive experience with our team and found the in-person service genuinely fun and informative. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Great response and personal attention
I’ve had so many issues - initially my Wattbike wouldn’t connect to any devices via Bluetooth - this eventually got resolved. I’m now in a situation - I’m unable to log into the Wattbike app to follow my program. When Wattbike works it is great-the issue is poor support and lots of technical issues. I’ve sent in numerous tickets and tried to call direct - I’m getting nowhere. Very frustrated indeed .
Quick update - after a phone call from Wattbike - all now resolved. I was impressed by the overall response and the personal attention paid. As per my original review - when the bike and the app are in perfect harmony - it is a wonderful piece of kit.
18 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi James,
Thank you for taking the time to leave your feedback, and I’m really sorry to read how frustrated you’ve been with your experience.
Having reviewed your previous support history, the initial Bluetooth issue earlier this year was resolved with a firmware update to the bike. As Wattbike is a highly technical connected product, firmware updates are periodically released to improve compatibility with newer phones, tablets, operating systems and third-party platforms, as well as to improve overall performance and stability over time.
With regards to the login issue you experienced over the weekend, this was unfortunately caused by a small app bug which prevented a limited number of users from logging into the Wattbike Hub app. This issue was identified by our app developers on Monday morning once our offices reopened following the weekend, and a fix was implemented by Monday evening.
I can see that we also spoke with you directly by phone regarding both issues to help get you back up and running as quickly as possible.
While technology-based products can occasionally experience issues, particularly as platforms and devices continue to evolve, we do continuously update and improve both the bikes and the app to ensure they keep pace with modern technology and provide the best possible user experience.
I do however appreciate that this does not make the disruption any less frustrating when you are simply trying to complete your training, and I’m sorry for the inconvenience caused.
Kind regards,
Charlotte
great kit and the only time i have…
great kit and the only time i have needed tech support they were quick and accurate
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Wattbike
Hi Tom,
We are so pleased you had a great experience with our kit and support team!
Happy Cycling!
Team Wattbike
Long wait to get booked in
Long wait to get booked in for a service, but when here, Edward was fantastic!
14 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Conor,
Thank you so much for your feedback. We're really sorry that there was a long wait for your service, but pleased to hear that you were happy with it once it was carried out.
Happy Cycling!
Team Wattbike
Fast, efficient & friendly service
Fast and efficient service, super friendly and knowledgable engineer about bikes &music!
14 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Matthew,
We're so glad you had a positive experience with our engineer! Your kind words mean a lot to us.
Happy Cycling!
Team Wattbike
I love my wattbike had it just over 4…
I love my wattbike had it just over 4 years and it i very regular use. The only reason ive given it 4 stars instead of 5 is due to the common faults the bike has. For the cost of the bike you would expect better qualify bolts as they are to soft and better qualify power button which dispite me never touching still fell out. Apart from that I love my bike life wouldn't be the same with out it
15 kwietnia 2026
Odpowiedź od Wattbike
Hi Joanne,
We appreciate you sharing your experience with your Wattbike. It's great to hear you've been using it regularly for four years. We're sorry to hear about the issues you've encountered with the bolts and power button. We are constantly working to improve the quality of our components.
Happy Cycling!
Team Wattbike
Excellent service by Edward
Excellent service by Edward. Bike is now running like new
13 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi BW,
We are so glad to hear your bike is running like new. Thank you for your kind words!
Happy Cycling!
Team Wattbike
Took some prompting to send over Easter…
Took some prompting to send over Easter holidays with some infuriating responses to chasers from a chatbot which was hugely unhelpful.
Instructions on how to install would also have been helpful.
15 kwietnia 2026
Excellent service.
Excellent service.
Prompt polite and courteous, excellent knowledge and helpful,really pleased with the service conducted.
13 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Nicola,
We are so glad to hear you were pleased with the service. Your kind words about our team are greatly appreciated!
Happy Cycling!
Team Wattbike
Amazing bike
Amazing bike
A little disappointed that to access the training plan via the app, it is an additional monthly cost
8 kwietnia 2026
Odpowiedź od Wattbike
Hi Morag
Hub+ is a subscription / paid version of the Wattbike Hub app which unlocks premium features and workouts. But there are 100's of workouts including plans which are all free to access (no subscription required). Only 2 of the training plans are subscription only. If you need further support on this, please reach out to our team at info@wattbike.com. Happy cycling!
Team Wattbike
The product is great, installation team useless.
The product is great. Ordering was pretty simple. Matt from Customer service rescued the customer relationship. There are e-mail exchanges covering the issues. The bottom line is that Wattbike were badly let down by the the installation team. If they had been even barely competent I would have given five stars.
13 kwietnia 2026
Odpowiedź od Wattbike
Hi Steve,
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re enjoying the product itself and that Matt was able to help turn the experience around for you. I’ll be sure to pass your comments on to him.
That said, I’m very sorry that the installation experience let things down. We completely appreciate how important first impressions are, particularly with a premium product, and it’s disappointing to hear that the installation team did not deliver the level of service you expected.
Your feedback has been noted internally, and we will be sharing this with the installation provider to help improve the experience for future customers.
Thank you again for your honest feedback and for recognising the efforts of the customer service team despite the issues encountered.
Kind regards,
Team Wattbike
Edward the engineer who carried out the…
Edward the engineer who carried out the service was a credit to the company. Polite, knowledgeable and a credit to the company.
11 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi David,
We are so glad to hear about your positive experience with our engineer. Your kind words mean a lot to us.
Happy Cycling!
Team Wattbike
Atom v2 serviced by Edward
Had my Atom v2 serviced by Edward. Quick, efficient and courteous. He answered all my questions and got the job done without any fuss. Well worth the money to keep the bike in good condition.
7 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi David,
We're happy to hear that the service experience was quick, efficient, and courteous. We appreciate you highlighting the value of maintaining your bike's condition. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
Great customer service
I’ve had my 2nd Gen Wattbike Atom since 2020, and honestly, the customer service I just received was next level.
I’d lost my original power supply and bought a new one, but the bike still wouldn't work. I reached out to their team, and they were so incredibly patient and responsive throughout the whole process.
They looped in their technicians multiple times and even sent me another power supply just to be sure.
Eventually, they figured out the actual power port on the bike was the issue. Instead of leaving me stranded, they quickly sent out the DIY parts I needed to fix it myself.
My Atom is finally back up and running! Huge shoutout to the team for sticking with me and getting me back on the saddle—this is exactly why you buy from a premium brand.
6 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Ning,
We're happy to hear that our team was able to provide exceptional support and get your Atom back up and running. We appreciate you highlighting our team's patience and responsiveness. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Home Service
Home Service: Wattbike Atom NG - Excellent service received. All worn parts were replaced, even down to the handlebar tape which was starting to look tatty after 4 years of regular use. Also some good adviced received on things to check and adjustments to make.
30 marca 2026
Odpowiedź od Wattbike
Hi Peter,
We're happy to hear that you received excellent service! It's great to know the worn parts replacement and helpful advice met your expectations. Thank you for your positive feedback and for taking the time to share your experience.
Happy Cycling!
Team Wattbike
Cannot fault the customer service team…
Cannot fault the customer service team at Wattbike. Amazing customer service , speedy delivery.
13 marca 2026
Odpowiedź od Wattbike
Hi Craig,
We're happy to hear that our customer service team met your expectations with speedy delivery. We appreciate you taking the time to leave your feedback!
Happy Cycling!
Team Wattbike
A brilliant machine
9 marca 2026
Odpowiedź od Wattbike
Hi Pierre,
Thank you for your positive review!
Happy Cycling,
Team Wattbike
Ed was excellent
Ed was excellent , a personable polite guy and very swift with his work and help. He helped me adjust the seat position and hopefully that will help reduce some of the pressure issues on the hip. Thank you.
1 maja 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Brian,
We're happy to hear that your experience was excellent and that our team member was helpful and efficient. We appreciate you mentioning the seat adjustment and hope it alleviates your hip pressure. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
1st gen Atom service
Had my 1st gen Atom serviced by Edward. Booked the service online and took a couple of days to be contacted to arrange date of servicing. Availability meant it would take 6 weeks, so just to be aware. Edward was great, on time, communicated well ahead with ETA etc and was able to get my Atom (which was way overdue a service) running like a new bike. Would definitely recommend
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Tom,
We're happy to hear that the service experience was great. We appreciate your comments regarding the booking process and service timeline. We're glad your Atom is running smoothly now, and we value your recommendation.
Happy Cycling!
Team Wattbike
Excellent service from the field…
Excellent service from the field engineer
Terrible customer service use of AI - completely ineffective
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Wattbike
Hi Andrew,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you were happy with the service provided by our field engineer, and we’ll make sure your comments are shared with them.
We have also reviewed your ticket history and can see there was a delay from our service team in providing a booking date, and we’re sorry for the frustration this caused.
In relation to your comments on our use of AI, this is used to provide quick initial responses so customers know their query has been received and is being handled. It also helps us gather any relevant details upfront so our agents can progress requests more efficiently.
We appreciate your feedback, as it helps us improve both our processes and the overall customer experience.
Kind Regards,
Team Wattbike
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.