Watsons Pantry Recenzje 

153
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Helpful sales team and a big shout out to Ines Westwood who was really professional and went through the whole process with us. Haven't had our first order yet but the app looks really simple to use... Zobacz więcej

Oceniono na 2 z 5

We have had the same person knock on our door 3 times today. They employ high pressure door to door selling tactics. I do not like this approach. It’s 2026. Trying to get me to sign up on the spot via... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Helpful sales guy on door. Clear understood his product and was non pushy. Delivery in good time on doorstep before 7am as promised. Very Reasonable prices. Website and ordering. Range limited and bas... Zobacz więcej

Oceniono na 2 z 5

I really want to love Watsons Pantry because our first year with them was excellent. Sadly, something has gone wrong in the last 3 months. The overall performance has declined significantly. We are f... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawa mleka
  2. Sklep z nabiałem

O Watsons Pantry

Napisane przez firmę

Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.

When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.

We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.

VISIT OUR WEBSITE


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

153 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(153)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 75

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great

Great, always delivered on time, good quality products. Saves me forgetting to get milk twice a week!

5 maja 2026
Opinia niezależna
Oceniono na 1 z 5

All went wrong from the get go

I had high hopes but upon first delivery they missed out my milk, which was the main thing I wanted to use their services for. The process to report it was a headache in itself, they refunded me but then offered to send a free sample so I could taste it. Sounded fair enough and I still want a milk (and other bits) subscription so was looking forward to them rectifying the mistake but on the day they just sent an email they were unable to send it. ABSOLUTE JOKE OF A COMPANY. I will be going back to my local farm even though more expensive, I may actually get what I ordered.

29 kwietnia 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi Paulina,

We sincerely apologise for the disappointing experience you had with your first delivery.

Unfortunately, due to availability issues at the depot, your milk was missed from the order.

While a refund was processed automatically, we understand this did not resolve the inconvenience caused.

We also regret that the free sample we offered could not be sent as planned. This matter has been escalated to the relevant team to ensure such issues are properly addressed and prevented from happening again.

We truly value your feedback and are committed to improving our service.

Best regards,
Nauman

Oceniono na 4 z 5

You can tell how good a company is when…

You can tell how good a company is when they act accordingly to rectify mistakes. The driver delivered my order to the wrong address, I highlighted the issue and the customer service team via messenger and email were on it and sorted the issue. I got my order albeit 2 days late and an apology voucher and email. So all good. After the initial teething problems Watsons Pantry came good hence the 4 stars.

18 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Fresh milk & eggs delivered to the doorstep

I’ve been using Watsons Pantry for about 3 months and I love having fresh milk and eggs delivered to my door. I never run out of milk any more! Good quality products too. Always arrives on the correct day and they even brought the delivery forward to Good Friday so I wouldn’t miss out on my Easter Monday delivery. Would highly recommend!

3 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Milk and more under a different guise

Milk and more under a different guise. Watsons Pantry is without doubt a complete scam. A company that does not deliver on its promise. So pleased i found out sooner rather than later and only got scammed for a relatively small sum of money. Does not answer messages on socials. Beware !

24 marca 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi Sebastian,

Thank you for taking time to review our services.

We are sorry to hear about your experience with Watson's Pantry. As we already addressed your issue via our social channels, we hope everything has now been sorted out to your satisfaction.

We value your trust and take such concerns seriously. Please rest assured that we are continuously working to improve our service and communication so that similar issues do not occur again.

Your feedback helps us identify areas where we can do better.

If you have any further concerns or require additional assistance, please don’t hesitate to reach out to us directly.

Kind Regards:

Zaeem Zahid

Oceniono na 4 z 5

Smooth drinks/service

Professional, true to their word with the delivery of service. Juices are very tasty to the last drop. Would love for your company to restart distribution of bottled juice.

21 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Fantastic service!!!

Fantastic service! I can’t believe the prices, everything is so affordable, and it’s all delivered for free. I couldn’t recommend this enough, it’s saved me so much time in the mornings and the product quality is great too. The milkman is fantastic as well. Super happy with everything!

11 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Milk&More under a different Name.

Because they do not reply to emails to the customer service email address they provide. I thought I would leave a review here based on my first order. This is the email I sent- so you can see my problem. I will not be ordering from them again.

I was shocked to be given OATLY as a substitute this morning on my first order - rather than the fresh OATO milk I had ordered.
It kind of defeats the point in ordering this, I was told it was family run when I signed up at the door, but the transaction has also come out as Milk&More.
The Milk itself is not Watsons Pantry but Freshway?
I did not agree to substitutions and if I wanted OATLY milk I can just buy it in bulk, After all its long life milk.

23 lutego 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi,

Thank you for taking the time to share your experience with us.

We sincerely apologize for the disappointment caused with your first order.

We tried to call you earlier to further discuss this issue but unfortunately, we could not get through. Our system automatically generates a substitute item when the desired product is unavailable, to ensure customers are not left without anything.

However, we completely understand this was not what you wanted, and we take your comments very seriously. We have passed your feedback to the relevant department to ensure this does not happen again.

In addition, we have updated our website so you can change your settings to opt out of receiving substitute items in the future. We have also responded to your email and please check the details in our reply.

We appreciate you highlighting these issues, and we're committed to improving our processes to prevent such errors in the future.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Best Regards,
M.Ali

Oceniono na 5 z 5

Easy to order

Easy to order, easy to skip, easy to cancel. Good options to choose from and the menu keeps growing.

23 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Fabulous service

Fantastic service, always delivered for when I get up. Payments are easy and only one substitution since I started with them and that was because of the snow and they gave me an extra loaf of bread for the inconvenience. Would recommend to anyone 👌🏻

19 stycznia 2026
Opinia niezależna

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