Watsons Pantry Recenzje 

153
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Helpful sales team and a big shout out to Ines Westwood who was really professional and went through the whole process with us. Haven't had our first order yet but the app looks really simple to use... Zobacz więcej

Oceniono na 2 z 5

We have had the same person knock on our door 3 times today. They employ high pressure door to door selling tactics. I do not like this approach. It’s 2026. Trying to get me to sign up on the spot via... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Helpful sales guy on door. Clear understood his product and was non pushy. Delivery in good time on doorstep before 7am as promised. Very Reasonable prices. Website and ordering. Range limited and bas... Zobacz więcej

Oceniono na 2 z 5

I really want to love Watsons Pantry because our first year with them was excellent. Sadly, something has gone wrong in the last 3 months. The overall performance has declined significantly. We are f... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawa mleka
  2. Sklep z nabiałem

O Watsons Pantry

Napisane przez firmę

Watsons Pantry is here to power your morning cuppas, to make lunchbox-packing a little easier, and family breakfasts that bit smoother.

When you shop with us, you’ll enjoy BIG savings on all the basics your family loves for breakfast and beyond. You can count on us to keep your fridge stocked with fresh essentials in-between those big weekly shops.

We go the extra mile (literally!) to make sure your family gets exactly what they need, right on time. Our amazing value service lets you set up regular orders at a frequency that suits you, with delivery that’s always free.

VISIT OUR WEBSITE


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

153 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,3

Wszystkie recenzje

(153)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 75

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Oceniono na 1 z 5

Watsons🤣

Was talked in to having an order of milk by a nice sales rep. He did lie to me though, we normally have organic milk and so it is important to us where the milk comes from. He stated that he was a farmer and the milk was from local a Derbyshire farm. He asked where I would like the milk leaving and I showed him a box by the door and wrote this on my order. The milk was left on the pavement in the full sun, we live on a main road! The milk was Freshways brand, obviously just been picked up from the cash and carry and chucked outside our house, not even bothered to take out of the cellophane wrap and put their Watsons Pantry stickers on that are advertised on the website. What a scam!
Glad I didn't order anything else. Below any standard food that is sold at corner shops, with a completely unappropriate "Watsons" brand name, that they don't even bother to use on the goods
Someone is having a laugh🤣

8 lipca 2026
Opinia niezależna
Oceniono na 4 z 5

My experience with Watsons Pantry was a…


My experience with Watsons Pantry was a bit of a mixed bag.

The salesman who knocked on my door was genuinely very friendly, polite and chatty. However, I didn't appreciate being encouraged to sign up there and then before I'd had the opportunity to go away and review the website in my own time. I was asked to scan a QR code and register on the spot, which is something I would normally never do. The main reason I agreed was because I wanted to support the farming industry and the producers behind the products.

I also explained that I was very busy, but despite that, the salesman insisted on giving me what was described as a "brief" sales pitch. In reality, it lasted almost 20 minutes and included selecting and paying for my first order there and then. Personally, I don't think this is the best sales approach, and I'd suggest Watsons Pantry reviews its doorstep sales tactics to give potential customers more time and space to make their own decision.

That said, once I put the sign-up experience behind me, I've been genuinely impressed. The delivery service has been excellent, ordering through the website is straightforward, and setting up recurring deliveries was quick and easy.

One feature I particularly like is that I can order just a single crate of bottled water without having to meet a minimum spend. I often struggle carrying heavy water crates from the supermarket to my car, so having them delivered is a real bonus, especially while the free delivery offer is available.

The product prices are reasonable considering the specialist nature of the products, although it's worth noting that my current prices include a temporary 20% discount.

Overall, despite my reservations about the initial sales experience, I'm pleased with the quality of the service and plan to continue using Watsons Pantry for now. I'll reassess once the free delivery and introductory 20% discount period comes to an end.

17 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Extremely pushy sales people

Extremely pushy sales people. Was practicly forced to scan the QR code at the door, to buy a carton of 6 eggs and a thing of milk and didnt let us do it later and then pressured us to take a photo as well which i found so weird?? The sales reps were nice but so extremely pushy that it made us feel uncomfortable and i kept thinking the busines was a scam until i searched it up and even now im still concerned. The idea seems great and supporting farmers is something i am interested in, but the way the sales reps were acting made me develop a negative image of the business. We felt so pressured and forced to sign up and pay that it made the whole experience so uncomfortable.

7 lipca 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi Sanada,

Thank you for taking the time to leave your feedback. We are sincerely sorry to hear that your experience left you feeling uncomfortable and pressured.

We understand your concerns regarding the sales approach you described. While we are pleased to hear that you found our representatives polite.

We previously requested some information to help us locate your account and investigate the matter further; however, we have not yet received a response. Could you please email us at customerservices@watsonspantry.co.uk with your details?

Once we receive your information, we will carry out a full review of your experience and take any appropriate action.

We value all customer feedback and take concerns such as these very seriously. Please be assured that we will look into this matter thoroughly and will do our utmost to ensure a similar situation does not occur again.

Thank you for bringing this to our attention. We look forward to hearing from you so that we can resolve your concerns.

Best regards,
Nauman

Oceniono na 2 z 5

Door to door sales tactics.

We have had the same person knock on our door 3 times today. They employ high pressure door to door selling tactics. I do not like this approach. It’s 2026. Trying to get me to sign up on the spot via QR code. They were not interested in me visiting the website at my leisure which suggests all they care about is the commission made on the door step.

7 lipca 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi,

Thank you for taking the time to share your feedback, and we sincerely apologise for your experience.

We previously requested some information to help us access your account and investigate the matter further, but unfortunately, we have not yet received a response.

Could you please send us an email at customerservices@watsonspantry.co.uk with your details? Once received, we will look into this as a priority and take the appropriate action.

Please be assured that we take feedback like yours seriously, and we will do our best to ensure this does not happen again.

We look forward to hearing from you.

Best regards,
Nauman

Oceniono na 1 z 5

Failed first delivery. Exactly what I expect for a Milk and More rebrand.

I signed up after a sales man came to the door (very nice guy, unfortunate he has such a poor product to sell). I signed up for a one off and recurring order on the spot. It was only after signing up when the transaction occurred did I see that Watsons Pantry was just Milk and More (an appalling company that I had already refused to use again but they just create new company names but too lazy to change their bank details). I should have canceled on the spot but the salesman is not to blame so I left the order. Low and behold the first order, they don't bother to deliver so I have cancelled all future orders. I have requested a refund for the failed delivery, who knows if that will occur. I am officially done with this milk delivery business if it's just Milk and More spreading their incompetence all over England under new business names.
**Update** they have sent me an email claiming that they delivered and showed a picture of a door. It's not my door but they delivered something to someone somwhere so their job done I guess.

3 lipca 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi Melanie,

Thank you for sharing your experience with us.

We are truly sorry for the inconvenience caused by the failed delivery and the frustration it has brought you.

We have re-sent the delivery details to your email for clarity, and we can confirm that we have processed a full refund for the missed order.

Additionally, we have escalated this issue to our delivery team to ensure it is investigated thoroughly and corrective action is taken. We value your feedback greatly, as it helps us improve our service and prevent such issues in the future.

Best Regards,
M.Ali

Oceniono na 1 z 5

Ordered for the first time and will be…

Ordered for the first time and will be the last. Asked for the fresh milk and they delivered regular milk as a replacement. Pointless waste of money

2 lipca 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi Adeel,

Thank you for sharing your feedback and we’re very sorry to hear about your experience.

We did try to reach you by phone but were unable to get through, so we followed up with an email regarding your delivery.

Unfortunately, due to an unforeseen shortage at our depot, a substitute product was delivered instead of the milk you ordered.

This has been passed to our relevant team to ensure it does not happen again.

We truly value your feedback and apologise for the inconvenience caused.

Best regards,
Nauman.

Oceniono na 2 z 5

I really wanted to write a positive…

I really wanted to write a positive review but unfortunately out of 4 orders only one was ever delivered (the one that was delivered was our first order)

Each week receiving an email to say the order has been refunded

Such a shame as it would have been more convenient

23 czerwca 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi Chloe,

Thank you for taking the time to share your experience with us.

We are very sorry to hear about the difficulties you’ve faced with your recent orders and the frustration this has caused.

As discussed over the call, we hope your issue is now resolved. Please be assured that we have escalated this matter to the concerned department and passed along your feedback so the team can review and improve the process going forward.

We appreciate you highlighting these issues, and we're committed to improving our processes to prevent such errors in the future.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Kind Regards,
M.Ali

Oceniono na 1 z 5

They cannot follow instructions

After a representative came to my door, I signed up. I ordered two types of milk and eggs. I told them via the website to place items in a box on top of the blue bin. The reason for this is there are many foxes in the area. They only delivered eggs, no milk and placed them right outside the front door. Terrible first time experience. Will not be using them again.

22 czerwca 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi Dixie,

We are very sorry to hear about your disappointing first experience and sincerely apologies for the inconvenience caused.

We have already requested the necessary information to access your account but have not yet received it.

Could you please share your account details with us at customerservices@watsonspantry.co.uk so we can look into this further?

Once we have your details, we will escalate this matter to our relevant team for investigation to ensure this does not happen again.

Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.

Best regards,
Nauman

Oceniono na 5 z 5

Great Sales Team

Helpful sales team and a big shout out to Ines Westwood who was really professional and went through the whole process with us. Haven't had our first order yet but the app looks really simple to use so look forward do our first order.

16 czerwca 2026
Opinia niezależna
Oceniono na 3 z 5

Had a few issues with my deliveries…

Had a few issues with my deliveries some times get the wrong items still waiting for my welcome pack

12 czerwca 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi,

Thank you for sharing your feedback with us. I’m really sorry to hear about the mix-ups with your deliveries and the delay in receiving your welcome pack.

I completely understand how frustrating this must be and I want to apologise sincerely for the inconvenience.

To help us get this sorted quickly, please drop us a note at customerservices@watsonspantry.co.uk with your account details or the email address linked to your account.

Once we have that information, our team will look into the issues straight away and make sure everything is resolved for you.

We truly value your patience and hope you’ll give us the chance to put things right.

Best regards,
Nauman

Oceniono na 2 z 5

Great potential, but recent service has been poor

I really want to love Watsons Pantry because our first year with them was excellent. Sadly, something has gone wrong in the last 3 months. The overall performance has declined significantly. We are facing delivery inconsistencies nearly every week, and several items have arrived in damaged packs.
It feels like they are struggling with quality control or courier issues recently. I really hope management addresses this, as we’d love to get back to the reliable service we used to have.

1 kwietnia 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi,

Thank you for taking the time to share your experience, and I’m really sorry to hear about the difficulties you’ve faced with our service recently. I completely understand your frustration and apologise for the inconvenience this has caused you.

Please allow me to provide you with a direct email address where our team can assist you further: customerservices@watsonspantry.co.uk.

We had previously requested some account information to look into this for you, but we haven’t received a response yet.

If you could kindly email us at the address above with your account details or the email address linked to your account, we will investigate and get this sorted for you.

Once again, I apologise for the frustration caused, and I hope you’ll give us the opportunity to put things right.

Best regards,
Nauman

Oceniono na 1 z 5

Avoid this company

Tried this company for milk delivery. Mondays delivery had everything except the milk. Wednesday delivery (today) yes you guessed it no milk or eggs today Avoid using this company. They have lost another customer now won’t be using them again

10 czerwca 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi Kathryn,

We’re really sorry to hear about your recent deliveries regarding incomplete orders, especially with essentials like milk and eggs missing.

We did try to give you a quick call but couldn’t get through, so we’ve sent you an email with more details and to help resolve this for you.

Please rest assured that your feedback has been shared with the relevant team and the issue has been escalated so it can be properly reviewed.

We’re taking this seriously and working to make sure this doesn’t happen again.

Thank you for bringing this to our attention, we truly appreciate it and hope we can put things right for you.

Warm Regards
Nauman

Oceniono na 1 z 5

Really digusted at the service i…

Really digusted at the service i recieved did not recieve my order of over 15 pound said left it at 7 in morning then 3 in the morning told me that i recieved it the 24th may when still only the 14th may asked for a refund still not recived it so please listen to this do not use them or you will be disapointed

7 maja 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi Michelle,

We are very sorry to hear about the experience you had with your recent order and the confusion around the delivery date. We completely understand your frustration.

A full refund has now been processed for your order, and this matter has been escalated to our relevant team to investigate further. We will ensure steps are taken so this does not happen again.

Thank you for bringing this to our attention, and we appreciate your patience.

Best regards,
Nauman

Oceniono na 1 z 5

No milk delivered twice in a row

No milk delivered twice in a row, not even a substitute left, said would look into it, but never got back to me. Asked them to close my account, absolutely no response after two weeks. Never using them again

30 kwietnia 2026
Opinia niezależna
Logo Watsons Pantry

Odpowiedź od Watsons Pantry

Hi Jean,

Thank you for taking the time to share your experience with us.

We sincerely apologize for the inconvenience and frustration you’ve faced with our service.

We have refunded you for the missed deliveries of milk and we have escalated this issue to the concern department to make sure this won't happen again.

We appreciate you highlighting these issues, and we're committed to improving our processes to prevent such errors in the future.

Should you require any further assistance, please do not hesitate to get back in contact with us!

Kind Regards,
M.Ali

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