Dear Waltons, Thank you for your pro-active stance in dealing with the matter I raised below listed. We are also businesspeople and the fact that you swiftly took action to respond and replace... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great sufficient service helpfull and friendly drivers with delivery... Easy and user friendly online shopping and easy to finish transaction online Good product thank you Waltons!!
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The inkjet packaging was badly crushed & damaged. The Ink Cartridges however appear to be OK. Waltons should review their appointed courier and/or check that their packers apply more care when pa... Zobacz więcej
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I ordered some stationery late on a Sunday morning. I got a call from a Walton's rep early Sunday afternoon to say they did not have the specific colour folder and would another do. Super impressed... Zobacz więcej
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Informacje dotyczące firmy
O Waltons
Napisane przez firmę
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Dane kontaktowe
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, Republika Afryki Południowej
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,3
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ntokozo Mabaso The young man is a great…
Ntokozo Mabaso The young man is a great asset to the waltons east rand mall shop. He is very good with clients and very pleasant
6 lipca 2026
Opinia niezależna
Odpowiedź od Waltons
Hi Konrad,
Thank you for sharing this feedback. We're so pleased to hear that Ntokozo Mabaso at our Waltons East Rand Mall shop looked after you so well and made your experience a pleasant one. We'll be sure to let him and the team know how much his efforts are appreciated.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Odpowiedź od Waltons
Hi Marlene,
Thank you so much for your lovely review! We are delighted to hear that you found our service quick and efficient, and that you are pleased with your experience. Your feedback means a lot to us and motivates our team to keep up the good work.
We look forward to assisting you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Odpowiedź od Waltons
Hi Ada,
Thank you for your kind words! We are thrilled that you were impressed with our delivery service and cost. It is wonderful to know we could meet your expectations, and we truly appreciate you taking the time to share your experience.
We hope to serve you again in the near future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The products were exactly as expected.
The order process was simple, the products were exactly as expected.
16 marca 2026
Odpowiedź od Waltons
Hi Greg,
Thank you for your feedback! We are so pleased to hear that the order process was simple and that the products were exactly as expected. Providing a smooth, reliable experience is exactly what we aim for, and it's great to know we delivered on that.
We look forward to welcoming you back soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Very fast delivery
30 czerwca 2026
Odpowiedź od Waltons
Hi Elaine,
Thank you for taking the time to leave a review! We are delighted to hear that you experienced very fast delivery. We always strive to get your orders to you as quickly as possible, and it's great to know we hit the mark.
We hope to serve you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
No stock available
Needed stock of an item that had no stock online. Was given a substitute code which was something entirely different. Placed an order at one store for collection, stock was purchased by another customer. Had to use my fuel and time to collect stock at another branch.
29 czerwca 2026
Odpowiedź od Waltons
Hi Michelle,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the inconvenience you faced - being given an incorrect substitute code and then having the stock at your chosen collection branch purchased by another customer before you could collect it is completely unacceptable, and we understand how frustrating and costly that must have been for you.
We want to make this right. A support ticket has been opened on our end, and you are welcome to reply directly to that ticket so we can look into this matter further and find a suitable resolution for you.
We appreciate your feedback as it helps us improve our service, and we hope to have the opportunity to restore your confidence in Waltons.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivery service was great and the…
Delivery service was great and the order was fast.
29 czerwca 2026
Odpowiedź od Waltons
Hi Ponagatso,
Thank you so much for your wonderful review! We are thrilled to hear that your delivery experience was great and that your order arrived quickly. We always strive to ensure our customers receive their orders in a timely manner, and it is fantastic to know we hit the mark for you.
We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Parcel arrived earlier than expected
Parcel arrived earlier than expected, in good condition.
25 czerwca 2026
Odpowiedź od Waltons
Hi Madeleine,
Thank you so much for your lovely review! We are thrilled to hear that your parcel arrived ahead of schedule and in great condition.
We always strive to deliver a reliable and efficient service, and it is wonderful to know we hit the mark for you. We look forward to serving you again soon!
Kind regards,
Elzabe Curlewis (Waltons Customer Success Partner)
Please fix your ordering system
I placed an order and the email confirmation only came through after I queried it with Customer Services. They arranged for delivery the same afternoon but the next morning I received an email to say that the order is out for delivery although it was delivered the previous day. Will not order again much easier with Takealot or Amazon
24 czerwca 2026
Odpowiedź od Waltons
Hi Louisa,
Thank you for taking the time to share your feedback. We sincerely apologise for the confusion around your order confirmation and the delivery status communication, we completely understand how frustrating it must have been to receive an out-for-delivery notification after your parcel had already arrived. This is not the standard of service we strive to provide, and we are sorry we fell short on this occasion.
A support ticket has been opened for your query, and you are welcome to reply directly to that ticket so we can investigate and address this matter further.
We do hope you will give us another opportunity to serve you better in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Advertised goods that did not have in stock
Advertised goods that did not have in stock. Kept quite and delivered wrong, bad quality goods
26 czerwca 2026
Odpowiedź od Waltons
Hi Marguerite,
Thank you for bringing this to our attention. We are truly sorry to hear that the items advertised were not available and that you received incorrect, poor-quality goods as a replacement without any prior communication. This falls well below the standard we hold ourselves to, and we sincerely apologise for the inconvenience caused.
A support ticket has been opened for your query, and you are welcome to reply directly to that ticket so we can look into this matter and make it right for you.
We hope to have the opportunity to restore your confidence in Waltons.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
very disappointing service 3 weeks for…
very disappointing service 3 weeks for an order , not the correct items ordered, delivery confusion no customer feedback poor communication
will never order again
24 czerwca 2026
Odpowiedź od Waltons
Hi Nikita,
Thank you for your feedback, and we are truly sorry to hear about your experience. A three-week wait, incorrect items, delivery confusion, and a lack of communication are all completely unacceptable, and we understand your frustration entirely.
A support ticket has been opened for your query, and you are welcome to reply directly to that ticket so we can investigate the full extent of what went wrong and work towards a resolution.
We sincerely hope you will allow us the opportunity to make this right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great service!
Waltons kept me updated throughout the process, from ordering up to delivery. The fact that the online price was much cheaper than store price made this transaction one for the books.
Thank you Waltons!
22 czerwca 2026
Odpowiedź od Waltons
Hi Agnes,
Thank you so much for your wonderful review! We are delighted to hear that you were kept well informed throughout the ordering and delivery process, and that you found a great deal online. We love that this transaction was one to remember, that is exactly the experience we aim to provide.
Thank you for choosing Waltons, and we look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The cartridges are exactly what I…
The cartridges are exactly what I needed. Packaging intact.
25 czerwca 2026
Odpowiedź od Waltons
Hi Neliswa,
Thank you for your kind review! We are pleased to hear that the cartridges were exactly what you needed and arrived with the packaging intact. It is always great to know that our products are meeting expectations.
We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Odpowiedź od Waltons
Hi Dave,
Thank you for the great feedback! We are thrilled to hear that you were happy with the pricing, efficiency, and speed of delivery. We always aim to make the experience as seamless as possible.
We look forward to seeing you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Quick and easy ordering process
Quick and easy ordering process. Best price. Collection at branch was hassle free with friendly staff.
24 czerwca 2026
Odpowiedź od Waltons
Hi Fiona,
Thank you so much for your positive review! We are delighted to hear that the ordering process was quick and easy, that you found the best price, and that collection at your local branch was a hassle-free and friendly experience. That is exactly what we strive for!
We hope to serve you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Fast and easy delivery
23 czerwca 2026
Odpowiedź od Waltons
Hi Francois,
Thank you for your review! We are so pleased to hear that your delivery was fast and easy. We appreciate you taking the time to share your experience with us.
We look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great service
Very good service from online consultants, timeous delivery and great products.
23 czerwca 2026
Odpowiedź od Waltons
Hi Larke Medical Team,
Thank you for your wonderful feedback! We are thrilled to hear that you received great service from our online consultants, enjoyed timeous delivery, and were happy with our products. It is always a pleasure to serve you.
We look forward to your next order!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Communication
Communication, they responded when I encounter issue with my delivery service.
17 czerwca 2026
Odpowiedź od Waltons
Hi Buyiselwa,
Thank you so much for taking the time to leave us a review! We're pleased to hear that our team was responsive when you experienced an issue with your delivery. Keeping our customers informed and supported is something we take seriously, and we're glad we could assist.
We hope to provide you with an even smoother experience next time!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Odpowiedź od Waltons
Hi Gail,
Thank you for your wonderful review! We're delighted to hear that you found our service prompt and our products reasonably priced - that's exactly what we strive for. We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Odpowiedź od Waltons
Hi Delores,
Thank you for the fantastic feedback! We're so glad to hear your experience was easy, fast, and efficient. We always aim to make the process as seamless as possible for our customers, and it's great to know we hit the mark. We hope to see you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.