Wall Mounted Electric Fires Recenzje 259

Wynik TrustScore: 2.5 na 5

2,4

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Get what you pay for, unfortunately. Where to start....In levels of annoyance ; 1. When the display is on only for affect, (no heat) it is very noisy, with an enjoying loud hum which can be heard ove... Zobacz więcej

Oceniono na 1 z 5

terrible , bought a 60 inch "premium" fire 9 months ago . we lost our remote and tried too contact the seller for weeks and months for them to eventually get back to us and cause a argument and r... Zobacz więcej

Oceniono na 5 z 5

Amazingly helpful service. I lost a remote control for our fire & couldn’t source until found Chris & his team at Wallmounted fires. Despite the lockdown he was able to source the remote & even posted... Zobacz więcej

Oceniono na 1 z 5

Paid extra £10 for Saturday delivery, it was delivered on a Monday. Contacted the company about this, they said they would reimburse the £10……they didn’t. Fire had 2 screws missing, I found one but n... Zobacz więcej

Informacje dotyczące firmy

  1. Kominki

Informacje przekazane przez różne źródła zewnętrzne

Have a look at our range of Wall Mounted Electric Fires and Wall Hung Large Electric Fires, We have one of the biggest selections of Unique Wall Mounted Electric Fires and Surrounds


Dane kontaktowe

2,4

Słaba

Wynik TrustScore: 2.5 na 5

259 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I absolutely love my fire it is…

I absolutely love my fire it is beautiful, easy to assemble and fit on a partition studded wall. Speedy delivery, family and friends love it. I would definitely recommend this product to anyone who is looking to buy a wall mounted fire

6 lipca 2020
Opinia niezależna
Logo Wall Mounted Electric Fires

Odpowiedź od Wall Mounted Electric Fires

Elizabeth,

What more could we ask for in a review!

Thanks

Chris - MD

Oceniono na 5 z 5

Amazing fire!!

Amazing fire, so cheap for what you get!!

5 lipca 2020
Opinia niezależna
Logo Wall Mounted Electric Fires

Odpowiedź od Wall Mounted Electric Fires

Hi,

We aim to offer maximum value!!!

Chris - MD

Oceniono na 5 z 5

fantastic service cant fault in any way…

fantastic service cant fault in any way the electric fire mount has received so many good comments
love it so much thank u guys will recommend to all good prices

5 lipca 2020
Opinia niezależna
Logo Wall Mounted Electric Fires

Odpowiedź od Wall Mounted Electric Fires

Hi

Thanks! Spread the good word of TruFlame!

Chris - MD

Oceniono na 5 z 5

We are very satisfied with our wall…

We are very satisfied with our wall mounted fire it looks great and was easy to install.

5 lipca 2020
Opinia niezależna
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Odpowiedź od Wall Mounted Electric Fires

Evie,

Another comment about how easy the TruFlame fires are to install!

Thanks,

Chris - MD

Oceniono na 1 z 5

Bad experience

Purchased a new £300 fire from here, approx a week ago. Fire arrived ok, but when we opened the box we realised we had ordered the wrong size fire. The size we received was 660cm but the fire we needed was 900cm.
I contacted the company straight away, and was told by the manager, that they were happy to do the exchange, but the 900cm fire we wanted was not available for 3-5 weeks, at this point things went downhill rapidly. I tried to contact them via email, messenger, mobile phone and through their website, but he heard nothing. Finally, I was able to get a response and was told, that they had managed to find the model I needed in the back of their warehouse, and would send it out in exchange for the one I had received. When the exchange fire arrived at my house, I couldn’t believe it.... It arrived in a battered box, which belong to another fire of a different size. We removed the fire from the box, and found that the fire looked as if it was en ex-demonestration or secondhand fire. Screws were rusty, the log effect was damaged at one end, the remote control was worn looking and had lots of sellotape glue stuck all over it, and only worked every now and then, ( we tested the fire, to see if it actually did work )Also someone attempted to replace the factory applied thin plastic sheet which is on the front glass, but did a bad job of it. I have plenty of photos of this fire (when I managed to get in touch with them regarding this fire they sent, they simply said it’s what they call their ‘back-up’ fire. Thats not what I paid £300 for.
We refused to accept the fire, and I paid for it to be returned to them. Getting a refund from them has proved impossible because it seems they don’t care, they gave me nothing but so called promises, miss information and ‘avoiding tactics’, and I’m now stuck with a new fire that does not fit my fire place, and I’m forced to try and sell as second hand at a financial loss to me. They will reply to this with a denial of course, but I have the pics

4 lipca 2020
Logo Wall Mounted Electric Fires

Odpowiedź od Wall Mounted Electric Fires

Hi

This review was reported but due to TP guidelines it wasn`t removed. The customer ordered the wrong item from us. We informed them that we could exchange but it would be for a spare fire and therefore although it worked fine it wasn`t 'as new'.

We even shipped this fire PRIOR to getting the original fire collected.

The customer then went bezerk at the fact that it had a couple of screws with rust on, the log effect could have been damaged in transit owing to the nature of the box as the customer described.

We have told the buyer we would get the original fire collected an d refund and they stated they would keep it!

We have repeatedly tried to contact the buyer but they refuse to answer any texts or calls.

We suspect this is actually another fire company owner who has done this simply to produce a bad review.

Oceniono na 5 z 5

Great looking electric fire.

Best looking wall mounted electric fire. Easy fix. very pleasant when used in low light with the coloured side lights and flickering flame effects.

29 czerwca 2020
Opinia niezależna
Logo Wall Mounted Electric Fires

Odpowiedź od Wall Mounted Electric Fires

Hi

'Best looking wall mounted electric fire'

Says it all!

Chris - MD

Oceniono na 5 z 5

Absolutely amazing product

Absolutely amazing product, just what I expected, extra large, classy, modern,waaaaawuuuu!! Beautiful fireplace. Thank you 🙏

29 czerwca 2020
Opinia niezależna
Logo Wall Mounted Electric Fires

Odpowiedź od Wall Mounted Electric Fires

Sekai,

Thanks for the review on our PREMIUM 72 inch fire!

Chris - MD

Oceniono na 5 z 5

Great product

Great product, the fire looks amazing and I can't fault any thing with it, we are so pleased with it on our new feature wall.

28 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Looks great

Looks great. We only use it for effect not the heater and it runs really quite. Good choice of colour flames and side lights. Would recommend. It also comes with a choice of clear crystal stones, log effect and white stones Delivered as per delivery date no delays.

15 czerwca 2020
Opinia niezależna
Logo Wall Mounted Electric Fires

Odpowiedź od Wall Mounted Electric Fires

Hi

Thanks for the precise review!

Chris - MD

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