Wallfillers Recenzje 

Good quality as seen online enhanced our room value for money

Arrived very quickly well packaged and framed well x will use again thank you

Lovely picture Fits perfectly on my livingroom wall

Dreadful company. Inconsistent communication, poor customer service and unhelpful if your artwork is damaged by the courier they chose to use.
AVOID!!!

I’ve just read Wallfillers response to my negative feedback and their ‘reasons’ are absolutely NOT true - the communication from the customer services team was dreadful; they originally took days to respond (but customers must send photos, raise a concern/issue & explain every last detail within 24hrs otherwise there’s no claim to answer to) so no, they’re not responsive, swift or consistent.

I did not have ‘next day delivery’ arranged at my convenience - I didn’t know replacement pictures were even being delivered because I’d been told it was a collection of the damaged prints and replacements would only be sent once the damaged items had been returned and inspected. I was given quite aggressive instructions about how to repack and return the damaged items yet now, I have been left with 2 very large packaging boxes and 4 damaged items sat clogging up my hallway and Wallfillers are refusing to have them collected and suggested I ‘gift-them-forward’ - so basically they have absolved themselves of any responsibility or care towards me as a customer and it’s now down to my time and cost to dispose of the damaged items so they don’t incur any cost - to say I’m not impressed is an understatement.

I’ve since read a number of Wallfillers responses to negative reviews left and there’s a common theme; Wallfillers blame the customer and clearly don’t want to take any form of accountability for the substandard service.

Note the repeated use of the word ‘collection’ in the email I received from Wallfillers on 29th Sep (also note that any further damage caused by the courier THEY select to use is also the responsibility of the buyer…… who is returning damaged items because Wallfillers didn’t package them properly in the first place);

We can confirm that the collection has been arranged for Thursday 1st October.

Please note the following important details regarding the collection:

Collection timeframe: Collections & deliveries can take place between 8:00 am and 6:30 pm. Someone must be at home to hand the parcel to the courier and provide a signature or photo as proof of collection.

Missed collections: As we incur a charge for both the collection & delivery bookings, if the courier is unable to collect because no one is available, unfortunately we cannot arrange a second collection free of charge. In these circumstances, you would need to cover any further return arrangements and associated costs.

Important packaging instructions:

We have fully documented the specific markings shown in the photographs you provided, and you will not be held responsible for these.

However, you must securely repack the items to help prevent any further damage during transit. The outer box alone is not sufficient to protect the pictures from new scuffs or impact damage.

Please ensure that:

The clear protective wrap is securely fitted around the pictures.

All foam corner protectors are correctly positioned and securely in place.

The pictures are placed in the box with the backs facing outwards and the fronts facing each other.

Any empty space within the box is securely packed to prevent the pictures from moving during transit.

Please be aware that if the items arrive with additional damage due to insufficient or incorrect packaging, a repackaging charge may apply.

We will carefully inspect the items once they arrive back with us. If we identify any new damage or issues that were not shown in your original photographs, we will notify you within 3 working days of receiving the items.

So, as everyone can see, I am not mistaken that I was expecting the damaged items to be collected.

There’s been an excuse and mis-information throughout my unfortunate dealings with Wallfillers. The arrogance in their responses to customers who have left reviews on Trustpilot is very evident and demonstrates yet further poor customer service and a lack of respect or consideration.

Kept up to date with delivery and it arrived quicker than we expected. We were given a delivery date of 3 to 7 working days and the parcel arrived on day 3. Love our new picture.

Love the picture..price good and delivery exceptionally quick

Well made canvas and frame, love it.
Great service packed well, delivery good, would definitely recommend this business

Good communication and the art work was packaged well. Light and well made wall art. Very happy.

Exceptional choices, however some were very Expensive.

Beautiful picture for centre piece in black and cream wall. Absolutely delighted and speedy delivery. Will be buying more from Wallfillers. 5 ⭐️!

Great choices and quick delivery

Great service, great quality pictures.

Good quality print and frame.
Quick delivery

Fast delivery. Picture and framed well packed. Very happy

Highly recommend Wallfillers if you want an elegant finish to portraits work. Worth the money and I would buy again. Thank you

Easy purchase via the website and very prompt delivery which was well packaged.

The painting looks fab it finishes the room off and brings everything together I turned it to portrait instead of landscape and so pleased thank you.

Beautiful canvas, good quality of print.
Delivery was on day we where advised and tracking was available.

Picture delivered in a couple of days, really please with the quality a look. Brought our wall to life!!