Customer service is horrible to non existent. I own 2of there bikes. The display meter went bad on one. The bike will not work at all. The meter has been discontinued. I’m trying to deal with customer... Zobacz więcej
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Zobacz, co mówią recenzenci
I like the bike. there were a few spots that the paint was scratched on the frame, possibility from the shipping. It does not affect the function of the bike; it is more cosmetic. I will keep an eye o... Zobacz więcej
Reakcja na opinię
I’ve owned my e-bike now for about 18 months and have used it quite a bit. The only problem I’ve had besides normal maintenance issues (brake pads and flat tires) is that occasionally the bike will lo... Zobacz więcej
Reakcja na opinię
My son was looking to buy his first e-bike but we had a strict budget and certain features… replacement battery option, good warranty, and customer support. The PONY01 came so quickly, was super easy... Zobacz więcej
Informacje dotyczące firmy
- Sklep rowerowy
- Klub rowerowy
- Hurtownia rowerów
- Sklep z akcesoriami rowerowymi
- Sklep sportowy (outdoor)
- Sklep sportowy
Napisane przez firmę
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Dane kontaktowe
5521 Schaefer Ave, 91710, Chino, Stany Zjednoczone
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3,1
Średnia
236 recenzji
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Odpowiada na 59% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Odpowiedź od Vivi Electric Bike
Dear customer: Hello. Thank you very much for your feedback! We're glad to hear that you are satisfied with our products and service. If you need any further assistance, please don't hesitate to reach out.
Defective wheel and slow resolution.
The bike was ordered and came very quickly. It was well packaged and looked good. Assembly was not very difficult, but the front tire would not hold air. It turns out that there was a hole right through the tire and the inner tube.
I sent an email to customer service and received a reply within a couple of days indicating that they could send me an inner tube. This would mean that I would have to repair a tire myself. Being in my 70s, I am not inclined to do bicycle repairs. I, instead, would then need to hire someone to do the repair. Since this is a brand new bicycle, I do not feel that is my obligation to have any time or financial involvement in correcting the defects that were the responsibility of the quality control team at Vivi.Ebikes.
I have made a couple of suggestions to resolve this issue, including sending me an inflated tire on a front wheel and a return label to return the defective wheel that came on the bike I received. Additionally, I suggested that they find a bicycle repair shop near my home that can fix the tube and tire and pay the appropriate cost for doing so including my fuel cost and time to have this done.
Since the bicycle is unusable as it was delivered to me Vivi E-bikes needs to take full responsibility for making this right without trying to impose this obligation and added expense on me.
If these reasonable suggestions are not suitable to the company, they need to accept the bicycle as a return since the product does not meet the standards necessary for the intended use as it was delivered to me.
17 grudnia 2024
Odpowiedź od Vivi Electric Bike
Dear customer: We sincerely apologize for the unsatisfactory shopping experience you've encountered. We take your concerns seriously and want to address them promptly.
Regarding the issue you've reported, we have arranged for our after-sales customer service team to contact you via email. Please check your inbox at your earliest convenience for further details.
We propose the following solution: We will send you a new inner tube free of charge. Once you receive it, please take your bike to a nearby bicycle repair shop for installation. We will cover all repair costs associated with this issue.
Thank you for your patience and understanding. We appreciate the opportunity to resolve this matter and ensure your satisfaction.
If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you!
I have been waiting for an update on my…
I have been waiting for an update on my purchase! Have not received item and takes forever for someone to get back to you! The bike was a Christmas gift. The only thing my son wanted! He will have no bike for Christmas! We ordered it Dec7 and now it’s the 21st! We were supposed to get it Dec 15 the latest! And nothing! Don’t buy from here! I can’t believe I fell for this! Ridiculous
7 grudnia 2024
Opinia niezależna
Odpowiedź od Vivi Electric Bike
Dear customer: We sincerely apologize for the delay in your order. We understand your frustration, especially given that this was meant to be a Christmas gift for your son. Our customer service team will be contacting you within the next 24 hours with a detailed update on your order status and to discuss how we can make this right for you. We appreciate your patience and understand the importance of this gift. We will try our best to resolve this issue as quickly as possible and ensure you receive your order in time. Thank you!
I wanted to send something back for a…
I wanted to send something back for a refund cause it was wrong I got nothing but a run around and whoever I was talking with was no help. Very unhappy with the service will never do business again with you
17 listopada 2024
Odpowiedź od Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad after-sales experience you have had. We have arranged for after-sales customer service to contact you. They will arrange a return and refund for you as soon as possible after verifying the situation. Thank you!
The model that I purchased was not well…
The model that I purchased was not well represented in the generic manual that came with the package. I was glad that I had over 30 years of technical experience to fall back on during the assembly of the bike. I like it now that it is assembled but you almost received it back with those instructions. Just a suggestion if you want to stay with the generic manual. Use addendum sheets that specific to the model of bike.
19 listopada 2024
Odpowiedź od Vivi Electric Bike
Dear customer: Hello. Thank you for taking the time to share your feedback. We sincerely appreciate your input and are grateful for your patience during the assembly process. We apologize that the generic manual didn't adequately represent the specific model you purchased. Your suggestion to include model-specific addendum sheets with the generic manual is excellent, and we thank you for this constructive feedback. We will certainly take this into consideration to improve our customer experience.
Odpowiedź od Vivi Electric Bike
Dear Customer: Hello. We apologize for any inconvenience you may have experienced with our after-sales service. Currently, we do not have a phone customer service hotline available. If you encounter any issues with the product you purchased, please contact our after-sales support team via email at service@viviebike.com. Provide them with your order details and describe the problem you're facing. They will assist you as soon as possible. Thank you!
Inferior New Tires
Purchased brand new and within riding only 11 miles BOTH tires went flat! Very dissatisfied considering I was following my son over those same paved roads on a different bike (from a different manufacturer) and my fat tires were just fine! Your customer service was nowhere to be found, particularly since there is no customer service phone number. The bike looks and rides great other than that.
29 listopada 2024
Odpowiedź od Vivi Electric Bike
Dear customer, Hello. We are deeply sorry for the bad shopping experience you have. If your bicycle tire bursts, please contact our after-sales customer service (service@viviebike.com) as soon as possible by email. Provide your order number and pictures of the ruptured tire to the customer service. They will contact professionals to perform a technical diagnosis for your bike and send you the new tires. In addition, we recommend that you keep the tire pressure between 30-60psi before riding, and check whether the tire is intact.
The motor came with a bad wheel…
The motor came with a bad wheel bearing. Locked up and spun the shaft. I'm beyond angry. I've spent over $400 on getting this bike back up and running. I'll tell my fallowers to stay away of your bikes. Your customer support is the worst. The part took more than the time you have on your website. And once I got the part it failed on the first ride.
8 października 2024
Odpowiedź od Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping experience you had. The electric bicycles in our store have a one-year warranty. If there is a problem with your bicycle wheel bearing, please contact our after-sales customer service (service@viviebike.com) in time by email and provide your order number and pictures of the bicycle failure. Our customer service will contact professionals to perform technical diagnosis for your electric bicycle and provide you with free parts replacement support and help you solve the problem. Thank you.
The bike is exactly what I expected
The bike is exactly what I expected. Easy to assemble. Good range. Sturdy.
4 października 2024
Nice for the price
Fast shipping..Ordered on a Monday afternoon and arrived on Thursday afternoon.. It was delivered by Fed Ex but had some dings on the outside of the box it was shipped in.. No damage but Fed Ex seems to let this happen in my past experience…Happy with the product!
8 października 2024
Ordered on a Sunday and got it at 11:30…
Ordered on a Sunday and got it at 11:30 am Wednesday. Great bike. Fun to ride.
7 października 2024
vivi pedal assist not working
We have two vivi electric bikes bought on Ebay. The pedal assist does not work on one which has been ridden about 10 miles mostly on throttle. No help from chat phone or email. Customer service does not answer even tho I have offered to pay for parts. Many online reports of pedal assist problem, and lack of vivi to help.
23 października 2024
Opinia niezależna
Odpowiedź od Vivi Electric Bike
Dear customer: Hello. According to your feedback, there may be problems with the controller, sensor, instrument and motor. Please contact our after-sales customer service (email: service@viviebike.com) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.
Have been sending messages as there is…
Have been sending messages as there is no phone number to call. No answer so far. We bought a bike and within 1 year it stopped working. Bike shops have no clue what the problem is. No one to calk to trouble shoot.
18 października 2024
Opinia niezależna
Odpowiedź od Vivi Electric Bike
Dear customer: Hello. According to your feedback, we are unable to determine the fault problem. Please do not worry. Please contact our after-sales customer service (email: service@viviebike.com) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.
I don’t why you guys not reply when…
I don’t why you guys not reply when something goes wrong. My bike motor got stuck and it is not working so I sent you mail but you are not replying. That means after your sale you don’t take care of you customers.
1 października 2024
Odpowiedź od Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad after-sales experience you had. We will arrange for customer service to reply to your email as soon as possible. Please also check whether the email is sent to the correct address (service@viviebike.com). In the case of a motor failure of the electric bike, our after-sales customer service team will contact the technicians to diagnose the fault according to your situation and provide you with after-sales support. Normally, our customer service team will provide you with support services within 24 hours of receiving the email. Thank you!
Customer service sucks
4 września 2024
Odpowiedź od Vivi Electric Bike
Dear Customer: Hello. We are sorry to bring you a bad customer service experience.We value your feedback and promise to take immediate action to improve. Please contact our after-sales customer service team as soon as possible (email: service@viviebike.com) and provide more details so that we can better help you solve the problem.
We hope to have the opportunity to provide you with a better experience. Thank you for your understanding and support.
I've bought an Ebike from Walmart
I've bought an Ebike from Walmart. It should be H7UL but when I received it, the model name is AMAK00017.
I am quite satisfied with the performance so far. Especially, climbing capability. But it may have caused by the light weight of myself.
Product itself give me 4.5 out of 5 considering the price. After riding 3 times, the headlight came off because of stock small washer and it couldn't hold it right.
I used bigger washer (2 of them) and now it's ok.)
However, the service department response is very unsatisfactory. I want to know more about my eBikes . Especially, I want to know where controller is located and want to know how it is wired.
Stock battery is only 10.4 ah and range is very limited. To add additional battery, I need to know how it is currently wired. The controller seemed to be located on the battery cradle/base.
Please let me know how it is wired.
6 sierpnia 2024
Opinia niezależna
Odpowiedź od Vivi Electric Bike
Dear Customer: Hello. The electric bike you purchased is H7UL. H7UL is the bike model. AMAK00017 is our frame number and product SKU code, and the string of digital codes on the head tube is our production batch number, also called the serial number.
The controller of the H7UL electric bike is integrated in the battery base, and the integrated controller is integrated with the DP-5C battery base. If you need to replace the battery with a larger capacity, just choose the battery with the "48V DP-5C 4-pin" battery base, which is also sold on our website and you can also buy it on Amazon.
Absolute quality in all aspects.
Absolute quality in all aspects of this purchase. My brother bought one not knowing how good this bike would be. He unboxed it, put it together, and was out riding that day. I rode it for about 10 minutes and then when I got home I ordered one but in red! We have rode on nice days, cold/raining mornings, and the bike has excelled. I found a bike rack that holds one bike (without the battery) and I can take this bike anywhere, pop the battery in, and I can hit all the trails I want.
6 sierpnia 2024
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