VivaAerobus Recenzje 501

My friend and I were taking a short trip to Tulum and decided to fly Vivaaerobus because it was cheaper and considered a non international flight which we knew would make coming back though customs easier. When Microsoft caused a system shut down, we were unable to check in to our return flight. I called the airline to see what to do and they said if we were unable to be at the airport four hours early that we shouldn't go and add to the confusion but to wait for the system to come back online and then call back. I was an hour away from the airport and decided to take the advise of the airline attendant i missed my flight. I called back when the system was online and there were no more flights to get back until Monday without taking 17 hours to travel. I was assured by both attendants I spoke with from Vivaaerobus that I would be able to get a refund.

When I returned home i called customer service and after an hour phone call was assured i was receiving a refund for my return flight. The attendant said if i hadn't received my refund in 10 days to call back.

I called back today, 10 days later to be told I would only receive a voucher. I was on the call for over an hour and the supervisor I spoke with said there was nothing else he could do that they were only refunding flights that were international. I will never purchase from this airline again and i wont be using the voucher either. I highly suggest flying with an international flight if traveling to Mexico. This airline has been a nightmare to deal with.

Una basura de aerolínea. Nunca salen a tiempo

PÉSIMO SERVICIO Y PÉSIMA ATENCIÓN, siempre con retrasos en los vuelos. Retrasos con más de 2 horas.
En línea compro y me cobran un a cosa y cuando llego a documentar no hay nada de lo que compré. Es una aerolínea PÉSIMA deberían de quitarla

The f worst airline I’ve ever flew with We’re not translate only speaking in Spanish very rude even when ask what was said if you don’t speak Spanish, I suggest you do not fly this airline. I really urge you not to fly. The plane was going down. You wouldn’t know what to do because they’re not gonna say it in English like if so use the states we caters to Spanish and we will stay in English and in Spanish.

Upon checking in, they told me and my family (a group of 10), that there was no more space in the plane for us. They only gave us a phone number to inquire about our refund. No one at Viva Aerobus has resolved my refund.

This airline is the worst. They cancelled our flight without notice then moved it to another one that was 23 hours earlier. When we tried to make that earlier flight in a hurry, they told us that the seats were overbooked and we’d have to be on the waitlist. We missed our niece’s birthday celebration in Mexico because of this crappy airline. DONT EVER BOOK WITH THEM!

Muy mal servicio,llegue una tres horas antes al aeropuerto y me hicieron formarme 2 horas, cabe aclarar que nunca mencionaron la última llamada de mi destino como lo hicieron con otros, y al final me echaron la culpa de que perdí mi vuelo, también quiero aclarar que si me acerqué a preguntar antes de que perdiera mi vuelo que fueron 50 minutos antes de que despegara el avión y me dijeron que no podían hacer nada que por qué ya lo habían cerrado faltando un montón de tiempo, la verdad si me moleste pero en ningún momento fui grosera PÉSIMO SERVICIO

I had a flight from Oaxaca to CDMX at 12:15 pm that got delayed until 4:30 p.m.. The front desk agent and the person on the customer service line said the flight hadn’t left Mexico City, but my flight status said it would arrive at 5:32pm. How could it arrive at 5:32 when at 4:32 they said the plane hadn’t left? So I asked for a refund which you get after waiting 4hrs. Right around the time my refund was confirmed the flight arrived! I’m so upset because I spent over $200 booking a new flight that normally costs $80 or less. If I didn’t have work the next day at 7am I would’ve kept the flight, but it kept getting delayed so it really made it uncertain.

Do not book with this company. No one could give me a straight answer and the fact that all of the staff I spoke with didn’t know the status of the flight is really concerning.

It is a total scam company ! You are surcharged at the end of the payment. It wouldn't surprise me they spare on the maintenance of the airplines too.

Es la única aerolínea en la que he viajado por ahora no es tan mala pero tampoco tan buena, esta aceptable

Peor servicio al cliente! Te tratan mal y grita, cuando ellos son los que tienen politicas engallosas. Dias antes de la salida de mi vuelo comence a recibir emails en donde te ofrecian compensaciones y/o comprar
el vuelo, porque como siempre habian sobrevendido el vuelo, decidí venderlo, porque la ultima experiencia de vuelo con ellos habia pasado lo mismo, dias antes mamdaron emails, esa vez no lo vendi y fue una pesadilla tuve que esperar por más de 5 horas en el aeropuerto, así que para evitarme esto, esta vez lo vendi.
Pero ahora resulta que el voucher que recibí, no puedo utilizarlo hasta 40 dias después!!!! Mi Dinero que yo ya les pagué no lo puedo utilizar!
Son unos abusivos!!!!

Worst airline ever they steal your money if you don’t buy the insurance for your flight and they lie never again would I travel with this company

Bonjour,

Je vous déconseille la compagnie vivaaerobus. Nous avons été refusé devant les portes de l'avion alors que notre check-in était en ordre (avec numéro de place assises, etc...) sous prétexte que la réservation avait été annulée (sans aucun avertissement par email) parce que le payement n'avait pas été transmis par la banque alors que nous avions été débité.
La compagnie ne nous a jusqu'à présent pas remboursé ni dédommagé le logement etc.. que nous avions payé à notre destination.

To those who think its a good idea to use this airline... pay a bit more and AVOID it. Why? Here is a story thst actually happened to me just now... So I booked a flight from Mexico city to cancun online for the next day with viva airlines. It sends me a confirmation email... I go to the airport, 2 hours before my flight I go to check in and I am told that my ticket got canceled. Why? Because apparently my card did not go through. I look at my online banking and the payment has been placed. I check my email, I see no notices that anything is canceled. I ask if I can pay again, they said no i have to call the call center. They give me a phone number to call... so I call and wait on hold for 40 minutes, then an agent answers and tell me that the system just canceled the ticket because they didn't get payment confirmation and a refund has been issued... strange that a refund is issued considering they didn't get the money.

I ask if I can pay online or with him, he says that I should go to the airport staff and ask them to do it there... the same airport staff that told me to call him! I explain that and ask why i didnt get any notices that my ticket is canceled... all i have is an email saying congradulations, everything is successfully booked. He said nothing and started to suggest other flights i can buy. Then he found availability at the flight that I booked yesterday but now he said he can't get a ticket on it because it's too late now to book in his computer but he said that if i go to the staff in the airport, they help me... i ask him what i should say to them... silence... i ask if he wants to talk to them now because i could pass .y phone to them and and then, he just hung up on me. Like actually hung up!

So to people who want to use this airline.... just pay a little more and avoid it. You will end up paying more at the end.

To people who run this company...
1)fire all your support staff and replace them with an AI chatbot because they are useless.
2)give the front people in the airport an ability to resolve these matters or at least to sell tickets or just fire them all and put a machine to self check in.
3) adjust your automations so people get a notice if their ticket is canceled

Just in case... my reservation number: MD3Q3T

They lie about the price to be ranked higher on Skyscanner, but then increase the price at the very end.

Servicio pésimo 2 veces en el mes me han tocado demoras de más de 2 horas

Purchased a flight and was supposed to be allowed to change the flight 3 times, but their website allowed me to change it only once.

Mala información, desde las páginas. El trato del personal que recibe los boletos terrible me acerqué a preguntarle ya que había mencionado a mi familia. Por.ta voz y a mi,no. El señor me contestoquw eso no lo sabía pero que si no dejaba de preguntar no me dejaría subir al avion.
Me quedé callado y me fui a sentar.
Aclaro que siempre fui Cortés.

Error en el cambio de itinerario.

He intentado cambiar el itinerario en el vuelo de mi novia y da error. He probado en varias opciones y todas dan error. Ni pagando pueden solucionar el problema. Finalmente mi novia no ha podido cambiar el itinerario

The staff was so rude and couldn’t care less that my luggage didn’t arrive at the final destination. It was kind of a fight to get it back the next day. Then I noticed that my backpack was severely damaged even though it was in a protection case. I e-mailed the airline twice to ask for a refund for the damage. Both times I got a confirmation e-mail that they received my message but they never replied to me. This incident shows that there is a lot of imrovement in terms of customer service. I won‘t fly with Viva Aerobus anymore and for sure won‘t recommend the airline to friends.