VivaAerobus Recenzje 501

First problem, there was an altercation between 2 passengers about something but no shouting matches. Instead of the Supervisor being able to handle it, they called the Guardia Nacional. Just waiting for them to come took time. There was a lot of back & forth that also took time. The 2 were escorted out. But for some reason, they held the whole plane with 200 passengers “hostaged” for 2 and a half hours! while they were on the tarmac speaking with the Guardias. In the meantime, no communications or explanations & apologies from the stupid Captain & incompetent crew why there was such a long delay. And later, when food service came, 2 of us brought the matter about Viva Aerobus’ rules on providing complimentary drinks & snacks when such long delays occur that’s attributable to the airline’s fault. To which the crew responded that such an occurrence was not attributable to the airline. So, no complimentary drinks & snacks! Heartless! Just greedy money makers! Hello! It’s your incompetent flight crew’s mishandling of the situation that caused the delay! 2 passengers versus the welfare of the 200 ones with babies crying & elderly as well as those with other passengers catching connecting flights that suffered & were inconvenienced! DON’T EVER FLY VIVA AEROBUS! Your complaints fall on deaf ears! Mind you, it’s not even a cheap flight with all the other add ons you have to pay for checked luggage & seats! Next time, just fly with an American airline. The only reason we flew with Viva is because of the shortest flight time which we were proven wrong in this case. Lesson learned. My suggestion to Viva Aerobus is to improve leadership training, problem solving & customer service training for the pilots & its flight crew. Not just expert on selling food, alcohol, beverages & serving hot ramen. Surprisingly, nobody has gotten burned yet from those hot cup noodles! The crew carry four hot ones at a time with their bare hands!

Ni se os ocurra viajar en esta porquería de aerolínea por favor!!!
A mí me dejaron en tierra porque según ellos no estaba en la lista de pasajeros, después de haber pasado el control de seguridad, en la puerta de embarque.
Según los macro super impertinentes de la puerta de embarque no había pagado, entonces cómo es que me dejaron acceder en el control???
El personal muy desagradable, a partir de las 11 de la noche hasta las 3 no hay nadie en las oficinas de CDMX.
Ojalá desaparezca la Viva-porqueria ésta....
INEPTOS INSENSIBLES!!!!

De verdad si tienes la oportunidad de viajar con viva desaprovechala! Les dí una primer oportunidad y créanme es la última, no entiendo porque siempre hay restrasos terribles retraso de vuelo, alteran los planes y juegan con nuestro tiempo. El personal es grosero

Invariablemente hay un retraso. No se respetan las zonas de abordaje. Los maletereros no son ocupados por los pasajeros de la fila. Los que entran primero dejan su equipaje al frente del avion y aun cuando hayas pagado VIP tiene que esperar para poder recuperar tu equipaje que de seguro lo pusieron en filas de 11 en adelante. Los asientos VIP no son VIP. Son iguales a los otros, solo que te dan la opcion de entrar primero y desembarcar primero del avión. Solo recomiendo esta aerolinea si tienes paciencia de esperar de 1 a 2 hr de retraso de vuelo y si y solo si viajas sin maleta.

VivaAerobus es la aerolínea peor. Nunca me gusto mucho, pero en mi ultimo vuelo, pague extra para un asiento VIP para viajar mas cómodo después de una cirugía. Resulta que los asientos delanteros ni tenían espacio para equipaje de mano. El servicio a cliente es muy malo. Ni recibí los puntos Doters aunque hice todo bien para recibirlas.

To whom it may concern

Trip confirmation- VF5MVT
Destination - CUN- MEX
Trip date- October 14, 2024

Sub: Reason for email: "Fraudulent" charges, "Threatened " by the representative,
"Harassment"

Hello, I traveled by Viva Aerobus on October 14th with my family from Cancun to Mexico.I am writing this mail with deep anguish, pain, and suffering by your airline representative at the check-in and baggage area.

I Purchased 4 carry-on bags and check-in bag and an extra baby package the previous day.
At check-in, the airline in charge mentioned that I was overweight by 2 kgs and demanded to pay 6700$ pesos.
when asked for more details, he refused to give me the details of the amount for the excessive baggage.
He threatened my wife, infant, and family mentioning that he would deny boarding passes to my family if I didn't pay the amount.
He abused my wife and humiliated my family in front of other passengers.
After paying the amount he refused to give me the receipt for the amount for the excess baggage.

1. Passenger rights: As mentioned on your website " The passenger has the right to the price listed on the ticket which includes all basic concepts, including taxes. Products and service charges may vary by route and the price breakdown details can be seen or requested during the booking process. "I was refused the receipt for the billing".

2. Extra baby package: As mentioned on your website "Infants (all passengers under 2 years of age on the date of their scheduled flight): Viva Aerobus allows a Passenger of legal age to transport an Infant at no additional cost, but the infant will not be entitled to a Seat or Baggage allowance. However, the Passenger may transport a stroller as part of their Checked Baggage and a Ticket and Boarding Pass will be issued to the infant. "I purchased an additional pre-boarding baby package. I was charged again at the check-in. This is fraudulent".

3. Threatening behavior: The airline in charge threatened my wife and caused huge mental agony to my family

Terrible experiencia en el aeropuerto de Los Cabos; definitivamente la prepotencia y mal trato al cliente tanto de la persona que nos atendió en mostrador que por flojera no quiso hacer la documentación de mi equipaje como de las personas que revisan tu equipaje en las bandas para ingresar a las salas de espera para abordar logran que te quede un muy mal sabor de boca de tu viaje.

Nos dice la prepotente persona de mostrador que como el vuelo no va lleno si quieres documentar tu equipaje tienes que pagar 950 pesos por cada maleta, si no quieres pagar puedes abandonar tu maleta en el aeropuerto ¿en serio?

Personas groseras, prepotentes sin ninguna educación que se olvidan qué el turismo nacional e internacional les da trabajo.

Vuelo: VB9497
Orígen: LOS CABOS
Destino: CD. MEXICO AIFA
Fecha: 14 de OCTUBRE 2024

NO VIAJEN CON ESTA AEROLINEA Y POR SI TIENEN LA DUDA "EFECTIVAMENTE" EL VUELO NO IBA VACIO

ELVIRA DÍAZ se dice llamar la persona nefasta que nos atendió en mostrador y le dió flojera documentar mi equipaje

Flug nach von CDMX nach Tulum wird maleben eine Woche vor Abflug storniert. Das Rückgeld sollte ich angeblich in spätestens drei Wochen erhalten, das ist jetzt bereits drei Monate her!! Auf E-Mails wird nicht geantwortet und mehr als ein Anruf nach Amerika ist viel zu teuer!
Jedes mal wird gesagt, dass Geld wäre bereits an die Reisegesellschaft überwiesen worden, was aber NIE passiert ist!
Das ist eindeutig BETRUG!

Terrible de empresa. Te tratan mal. Son prepotentes, te cancelan vuelo tras vuelo. No pierden su tiempo ni dinero.

This has been the worst experience with the airline VivaAerobus. My son was supposed to fly from Havana to Cancun, but his flight was canceled due to Hurricane Helena. They rescheduled his for an early morning flight today, but when he arrived at Havana airport three hours before the flight, they simply did not check my son in. Despite having a ticket and an assigned seat, VivaAerobus staff kicked a minor off the flight and said that all the seats were already taken! They offered him a later flight with an overnight layover of more than 10 hours in Mexico City! Can you even imagine how a minor is supposed to handle such a flight alone? I am determined to file complaints with all possible authorities and media to prevent this situation from happening again! How could they give a child’s seat to someone else?!

One of the worst experience of my life! Viva Aerobus employees do not give a crap about you or your situation even though they were at fault from the beginning. First of all when I checked in for my flight, they changed my flight for the next day without any explanation right at the check in counter like why!?? Which then made me miss my original flight. I’m diabetic and had a kidney transplant So the dumbasses let my luggage on the Plane and it left without me!!! They had no concern they acted like they didn’t care they acted like my situation was like a common cold All they did was give me Lodging for the night and Told me I’ll be ready to go for tomorrow’s flight with the boarding pass they had already gave me. I said “fine whatever” I show up the next day at 7:45 PM And again the boarding pass did not go through!!! These people are so incompetent in order to work for Viva Aerobus It seems that you have to not truly care about customers as a criteria. So again, I had to go talk to supervisor I explained the situation and they couldn’t figure out what was wrong. I told him I needed to get home my medication’s in my luggage and still no care in the world and again no explanation or answers on their end other than “oh my bad” After about an hour and a half they finally told me all we could do is schedule you a new flight for the next day and that’s it this time no compensation no room no food no nothing. Pieces of crap made me spend a Whole freaking night in an airport, it got so bad. I was so frustrated point of having a mental breakdown that I went ahead and bought myself a ticket from a new airline. Aeromexico. I bit the bullet and paid $600 to get the heck out of there at 6 in the morning. And finally, after so many hours of not being able to eat properly Because I was trying to control my blood sugar, worried because I missed two doses of my anti-rejection medicine, Nearly causing me to have a panic attack. I was on my way home. Thanks to Aeromexico for a great experience and a great example of customer service. I will be calling and asking for a refund and compensation for the two days of work I missed and for the ticket I bought And I’m sure that’s gonna be pleasant experience. DO NOT GIVE THIS AIRLINE YOUR BUSINESS!!

Cuando quieres hacer un cambio con respecto a tu reservación, los asesores con quienes hablas parece que no saben mucho y te cuelgan, me pasó en repetidas ocasiones que me colgaban cuando no sabían que hacer, no recomiendo para nada viva aerobus.

Cancel or change flight times at will with a like it or lump it attitude. Just avoid at all costs as they will ruin your travel plans

Me rompieron las maletas y no me las pagan. solo me dan un bono para que lo gasten en su aerolínea... me tengo que gastar el dinero comprando una maleta y encima tengo que seguir viajando con ellos.
venden el 15% mas de la capacidad del avión y no les importa dejarte en tierra solo te dice... el vuelo esta lleno y si no logra embarcar... tiene que irse en el próximo... TERRIBLE.

I am flying 2 - 8 times per year with Viva Aerobus on different routes. I have never been disappointed so far. This airline offers better quality, service and as far as I can judge better safety than US and European airlines (in general). As a longterm and for many years frequent flyer I can judge that the most awful airlines are US based..... Some slight critique but still 5 stars: As a typical cheap discount airline Viva are trying to sell as much on top services as possible separately. However usually I do not use those extra services, so if you ignore them and do not have too much extra bags no problem. Sometimes, seasonally, they have unusually high prices for some specific routes like to Cancun if they offer the best connection. No real negatives in general though.... I believe the bad ratings are mostly coming from propaganda and the typical malicious and arrogant citizens of very particular countries....

Everything went well
Mexico City => Puerto Vallarta with checked-in bag

Somos españoles y compramos los boletos a una agencia de viajes mexicana. No pudimos hacer check in online porque llevábamos días conectando países y vuelos y al llegar al counter a chequearnos nos dicen que como no reservamos asientos el vuelo se sobrevendió y que no nos pueden asegurar que nos montemos en el avión. Lo peor es que nos aclaran que la legislación así lo permite! Insólito!
Dicen que es una aerolínea de bajo coste pero la tarifa que pagamos no era nada económica. NO RECOMIENDO usar esta aerolínea! Tiene una condiciones leoninas y ningún respeto por el cliente. NUNCA MÁS!

Pésimo servicio en el aifa el personal incapacitado inhumano se lavan las manos por errores de ellos tuvimos que escalar la situación con profeco afortunadamente profeco soluciono el problema de no haber sido por porfeco no nos hubieran solucionado nuestro problema, vi como una familia perdió todo su viaje me dio mucha pena la peor aerolínea sin duda

We had a flight out of LAX to Guadalajara and the attendant at the desk said my husband’s passport didn’t scan and therefore could not give us a ticket for him. I asked the supervisor if she could scan the passport on a different computer or scanner and she said no. It was damaged and period. They would not give us his ticket. We couldn’t check in online because we were flying with a minor. Make it make sense for me! We then went to the Aeromexico terminal and guess what.. they were able to scan his passport and we had the option to purchase a ticket with them. LOL! It gets even better, we went to Volaris and guess what! They too could scan the passport so we bought the ticket with Volaris and now I’m sitting waiting for my flight out with Volaris. We had no issues going through TSA nothing… and now we’ve been waiting to talk to a supervisor on the customer support line and guess what the line hung up on us. They stole our money. Literally the worst!

May 9, 2024 I purchased my family airline tickets to Guadalajara round trip. Purchase tickets for myself ( with a lap infant, Husband my underage kids which were 15, 11, 2 . Which were purchased together. When arriving to the airport all seated were separated away from me and my husband. It makes no sense and its against the law to haved an underage minor flight alone without adult or flight supervision. How is it that a minor could sit alone specially a 2 year old. This was the first flight ever for my kids and it was the worst experience ever. How is it that a 2 year old is seated by himself surrounded by strangers on a flight he was crying non stop to where the last resort was to have him sit on my husband lap and yet I was charged for a seat for him. My son of 11 was crying as well because like mentioned it was the first time flighting and nobody did anything at all. My son was terrified going back on the airplane since he had such a bad experience and being alone with no parent. Coming back was so hard as well again my kids were seated separate again my 2 year old was sitting on my husband lap my 11 year old was seated no where near our seats. Horrible airline customer service is horrible.