VivaAerobus Recenzje 501

Ligne de m….e et je garde mes mots annule mon paiement sans raison pour soi-disant sécurité et aucun manière de payer avec une autre cb.

Après ça ils demandent un paiement en espèces dans une agence pour valider le voyage.

Autant dire nous serions en Europe ils auraient déjà subit à la répression des fraudes.
Malheureusement la corruption au Mexique fait que cette compagnie ce permet de faire ce genre de choses .

HORRIBLE! I purchased tickets to fly out, and in less than 24 hrs I needed to make a change, or cancel my flights. I paid $700+ on the tickets and they wanted to refund me $166 although my flight is not even til 3 weeks. So than I asked if I can just change the flights, they said yes but I had to pay the difference, which it would have been way cheaper to just get the flights than to pay the difference! I am now $1,400 in! oh and they gave me a "discount" NEVER AGAIN! I could have fly with AA for less and way better service!!! It was all a lie on their refunds, cancelations for a small fee. THEY WILL NOT HELP YOU and advise you to do everything online, mind you, you pay a fee for insurance etc.

This is the worst airline ever. I had bought a ticket Mexico City to Chicago, there was a lay over in Monterrey, which I was okay with I asked 3 different representatives if my flight was from Mexico City to Chicago all 3 said yes. So the day of my flight I go to the airport to find out I was in the wrong airport. Mexico City has 2 airports which I was not aware of because I’m not a traveler and I came to Mexico on an emergency basis.when I bought my first ticket if there are 2 airports., the representative I spoke with that helped me with my reservation Chicago Mexico City , did not have any problem. The guy at the checkin counter told me I was at the wrong airport and that I needed to go ask where you purchase the tickets. The guy at that area sent me to go speak to a supervisor. I went to speak to a supervisor and he gave me a phone number saying that I had to call viva bus at Monterrey WTH. Long story short I missed my flight. They wanted me to purchase another ticket. I asked them if there was another flight because I needed to leave. I didn’t mind paying the difference. The representative said I had to buy another ticket and the only refund if any will be $30. It was not their fault I DIDNT KNOW THERE WERE 2 AIRPORTS. Well if would of had better communication and took the time to ask questions! They are in a hurry to get you off the phone.
They need better people in costumer service, people that are knowledgeable and who are willing to help and their English sucks. I will not ever choose this airlines again!

I tried to book through their website. The price seems very low. But what they don't tell you is that they basically double the price at the very last step of the booking process if you are not a Mexican national or resident. Wow. What a scam. After I spent so much time creating an account and updating my profile information etc. They just waste your time.

Unless you like prison camps AVOID VIVA AEROBUS
My son (15) was travelling with his grandparents from Cancun to CDMX. Check-in was comparable to the entry to a prison. A person that looked more like a prison guard than an airline employee required a document signed by myself to allow check-in. He actually had a notarized document signed by myself, just not the airline one. On top of that he was travelling with my elderly parents (his grandparents). And no he was not travelling to Guantanamo. My father (89) nearly had a heart attack! I strongly suggest you walk if the only alternative is Viva Aerobus. Oh by the way I gave them a chance to apologize,, and showed me that somewhere hidden deeply in their website this document existed! I live in a former Communist country, but never saw anything like that!

Nefasta experiencia con esta empresa. Compre 3 billetes y no me mandaron la confirmacion por email, supuestamente por error. Al llamar a atencion al cliente dijeron que me lo mandarian pero nunca sucedio. Al llamar despues para seguimiento me dijeron que el problema era mio, que seguro no tenia espacio en mi correo. Mi email tiene un 80% de espacio libre. Al decirles esto, reaccionaron de manera toxica y prepotente diciendo que no, que revise bien el correo. Al pedirles alternativas, me dijeron que tenia que mandar un email con las fotos de los pasaportes, para ver si asi me mandaban la reserva. Tuve que hacerlo pese a no estar de acuerdo en compartir las fotos de mi pasaporte, ya que no me quedaba otro remedio, pero incluso con eso aun no me han mandado el codigo de reserva. Lamentable servicio con actitudes prepotentes y agresivas, y ademas si dar una solucion al problema

Pessimism servicio son unas larva’s está compañia jamas vuelo a visas en viva mal servicio 💩

One of the worst airlines,, and to talk to representatives is such a hassle. They will do whatever it takes to not give you a refund d that you deserve. If you talk on the phone after being on hold for ever, sometimes over an hour, they will just hang up the phone on you. Same if you talk to them online, they will just stop reading your messages, specially if you have proof of you getting overcharged on stuff. THE WORST AIRLINE!!! SCAMMERS!!

Pésimo servicio. Siempre pospones los vuelos y no lo avisan para no durar tanto tiempo en el aeropuerto. No les importa el tiempo de la gente que utiliza su servicio.

Aunque no lo parezca el título tiene sentido,porque se trata de dos casos a la vez. Yo viaje solo y sin equipaje, con una mochila y todo fue perfectamente bien, pero una amiga mía cubana que viajó con ellos, no consiguió recuperar la maleta facturada y no han querido saber nada de ella, porque es cubana y para esta empresa y para el gobierno cubano los cubanos no son personas, lo cual es culpa del gobierno cubano y de la aerolínea. Además hay otro caso de un cubano, que tuvo el mismo problema pero con tres maletas, que le desaparecieron. Al parecer esto es normal,no sé si están compinchadas la aerolínea y los empleados de los aeropuertos mexicanos y cubanos, o cuál es el problema, pero insisto en que para toda esta gente los cubanos no son personas

I had one of the worst experiences of my life with VivaAerobus.

They changed my flight schedule without prior notice, ruining my plans. The worst part was their customer service: totally indifferent, disrespectful, and lacking any empathy for passengers.

We pay for a service they fail to deliver, and they don’t even have the decency to inform passengers of the changes or provide an appropriate solution. When I tried to resolve the issue, they simply told me there was nothing they could do, completely ignoring their responsibility.

It’s clear that they don’t care about their customers, only about the money. I strongly recommend everyone to avoid this airline at all costs. There are better options out there that respect their passengers.

Muy mal servicio parese que el persona no sabe contar documentary mas persona's delas que el avion puede trasportar y simpre dejan aguna sin viajar en mi experiencia fuimos 15 persona no buelbo a viajar por esa aerolinea

Issue began in Nov 2024, filed a claim Dec 17, 2024, followed up 3 weeks later, Januar 9, 2025.
Nobody has followed up.
Posted this on their Facebook page, "Has anyone here had problems with this airline? I filed a claim 3 weeks ago and no one has replied. Nobody is helpful when I call the customer service number. Their solution is just email customer service. Can someone please provide a suggestion on how I can escalate my situation? This company is extremely unprofessional. I would never recommend this airline.
Thank you."

WARNING! AVOID USING THIS AIRLINE.
This is the Spirit Airline of Mexico.
Use Aeromexico or Volaris instead.
Viva Aerobus, is a sham of a company. NOBODY is helpful. They only want to communicate using email. They are extremely rude and do not care about your situation. "We have your money, so deal with it.", should be their company slogan.
The review below is right on point. They are describing my experience 100%.
Below is a review from a website:
I promised to tell you about what’s considered the worst Mexican airline, and that would be VivaAerobus.
One of the leading low-cost Mexican airlines that has made air travel affordable for many travelers, VivaAerobus can get you to a lot of places in Mexico for cheap.
If you’re looking for budget-friendly flights within Mexico, VivaAerobus is the one — but I’ll warn you that they’re basically the Spirit Airlines of Mexico.
Flying with VivaAerobus can be a hit or miss, so be prepared for various experiences, both good and bad, as their service quality varies significantly from flight to flight.
On one hand, the fares are incredibly low, which is perfect for travelers on a tight budget.
They offer numerous routes across Mexico, making getting to popular and less touristy destinations convenient. However, the low cost comes with some trade-offs.
Many passengers have reported flight cancellations and change issues, often with little to no notice. I’d say 80% of the flights I’ve taken with them have been delayed.
While the base fare is low, VivaAerobus is known for charging extra fees for almost everything.
Additionally, the check-in process at the airport can be chaotic and time-consuming, with long lines and sometimes unhelpful staff.
For a smoother check-in process, download their app before your flight.
Once you’re on the flight, the experience is generally no-frills, but manageable. I’ve taken them several times, and the actual flights have been fine.
Despite all their issues, VivaAerobus is one of the best cheap Mexican airlines — as long as you remember the saying “you get what you pay for.”
They offer a cost-effective way to travel around Mexico if you’re flexible and prepared for potential inconveniences.
✈️ Viva Aerobus In-Flight Services
Food and Drinks: Basic; typically not included in the ticket price.
Comfort: Standard seating; extra legroom options in exit rows only.
Entertainment: None provided, so bring your own devices.
Baggage: Carry-on included; checked baggage can be pricey.
Website: vivaaerobus.com
⚠️ Note: The cramped seating and lack of food and entertainment options are two reasons I don’t recommend this airline for long-haul flights unless you want to save a buck, and are willing to suffer a little in the process.
🧳 One Final Tip: I’d skip VivaAerobus if you have check-in luggage, especially in the Mexico City Airport. The process is a nightmare, and not worth the headache.

Overbooked flight. Booked an international flight between Mexico and Madrid with Iberia. This included a connection with VivaAerous between Cancun and Mexico-City (booked as part of the international flight on the Iberia website) Unbeknownst to us we ended up on the standby list and were denied boarding due to overbooking. While the Iberia customer support was flabbergasted as to how this could happend, it's apparently standard practice of VA.
Do not book this airline even if part of na international connection flight.

Mi experiencia muy mal con esta aerolínea de Vivaaerobus los vuelos retrasados y la maleta me la entregaron toda raspada yo creo definitivamente que fue la primera y la última vez que viajo en esta aerolínea y el personal muy despota no ayudan nada y no te solucionan nada deberían de multar a esta aerolínea por respetar los vuelos

Servicio nefasto. Elegí anticipadamente un asiento para mi vuelo y obviamente tiene un cargo extra cuando eliges número de asiento. Pues cuando llegó la fecha del vuelo me cambiaron de asiento y no me reembolsaron el costo que pagué por el asiento. Y ni hablar de los retrasos en los vuelos, eso ya es su costumbre.

Todo muy bien, el único gran detalle es que entregan las maletas en un muy notable mal estado! Muchas partes quedan raspadas o con rayaduras , súper terrible la verdad. Fuera de eso todo está bien…

They lost our luggage twice. Once at the arrival in Mexico and once when leaving.

Volamos del bajío a Cancún de ida y vuelta y todo muy bien excelente trato de las aeromozas también los horarios de despajar y aterrizaje a tiempo sin demoras inclusive el de llegada al bajío 10 minutos más temprano.

Es la primera vez que viajamos en esta línea el peor servicio 😡 me revisaron mis maletas y me preguntaron donde y cuanto tiempo hiba a estar y donde me hiba a quedar y de donde venia y adenas me cobraron 75 dollres es injusto que tengamos que vivir este tipo de situaciones las preguntas me las debieron de hacer en migración no ese mujer que checo mis maletas es la primera vez que viajo ahí y será la última vez y aparte de todo me dijieron qué me fue bien al.cobrarme lo que me cobraron es un abuso