From the first phone call/ enquiry , our experience was highly satisfying. We dealt with very professional experienced operator. He went into every detail of our multi centre trip. He even adde... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Vaibhav listened to my holiday needs and put together a fantastic package covering the 3 places i wanted to go to. He also took me through every stage of the booking process on line and answered any... Zobacz więcej
Reakcja na opinię
Kritika was very professional and couldn’t help enough. I raised many questions and she was very knowledgeable and concise with her answers. She is a true asset to the company and made the experience... Zobacz więcej
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We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Zobacz więcej
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Informacje dotyczące firmy
- Agencja podróży
- również w kategorii:
- Biuro organizujące wycieczki statkiem
- Biuro podróży
- Organizator turystyki
Napisane przez firmę
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Dane kontaktowe
Central House, N3 1LQ, London, Zjednoczone Królestwo
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Doskonała
377 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
She was very helpful ,great at her job
She was very helpful ,great at her job, knowledgeable and very prompt with her help and did what she say she was going to do,very appreciated
20 lipca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Consultant took time to explain the…
Consultant took time to explain the holiday and answer all my questions
13 lipca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Vaibhav was amazing.such a polite and…
Vaibhav was amazing.such a polite and caring person. Highly recommend Vaibhav,he helped us through the whole process,helping us chose the right hotel for our stays in New york and Miami and answering all our questions professionally.
Thank you Vaibhav
10 lipca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Niagara Falls New York Miami and cruise
Just booked for next year Niagara Falls, New York, Miami and cruise with Vaibhav
Everything I asked for, he provided all the information and quotes and was extremely helpful. Hopefully everything will go as smoothly when we travel in 2025
9 lipca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Outstanding customer service from Kritika
I have been looking for cruise and stay package for a while now, I finally found one at a great price with Viva Holidays, I dealt with Kritika who was absolutely outstanding! Nothing was too much hassle for her, she checked and answered all the questions I had! She was extremely polite and knowledgeable! She is a credit to the company and I would highly recommend you ask for Kritoka if you are booking with Viva Holidays, you won't be disappointed in the service you receive when dealing with her 😀
Overall, the service was phenomenal from start to finish! A great deal was had and the service was second to none!
8 lipca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
We have just booked a cruise and stay…
We have just booked a cruise and stay with Viva Cruise and I had the pleasure of dealing with Kritika she has been a great help and found us a really good deal which we are both grateful for….Kritika is a credit to your company…..we will definitely just come direct to you next time we would like to book a cruise.
8 lipca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
This is the 2nd cruise + stay we have…
This is the 2nd cruise + stay we have booked with viva. They have been exceptional from start to finish. Speedy, great customer service great value. Ritu could not have been more helpful. Thanks!
29 czerwca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
At the moment it is less than one star
At the moment it is less than one star. We booked our package holiday to Orlando and Bahamas cruise for April 2025 at the beginning of March this year. We paid our deposits and received confirmation of the booking. Then in May this year we received final confirmation invoice stating that flight tickets will be issued 14 days before departure. After chasing them for nearly 2 months for the flight details (before we arranged our Disney tickets) we have been told last night that they haven’t booked the flights yet for us, due to the price of the flights being more than they anticipated when they calculated our package for us. They have asked us to give them until tomorrow to sort out our flights and they have said that they may need to cancel our holiday as a result!
They have confirmed our holiday twice so why would they cancel our holiday?!
I’m willing to amend my review if they can provide better customer service and sort out our pre-confirmed holiday without cancelling it.
4 lipca 2024
Opinia niezależna
Odpowiedź od Viva Cruise
As discussed via email communication at length, we once again sincerely apologize for the inconvenience and disappointment you have experienced regarding your package holiday to Orlando and Bahamas. Regrettably, due to unforeseen circumstances with our independent suppliers, we are unable to provide the promised flights for your booking.
In light of this rare occurrence, as agreed with you we have already initiated a refund for your deposit as a token of our commitment to customer satisfaction. Please accept our deepest apologies once again for the inconvenience caused.
We understand your frustrations and want to reassure you that we are actively working to address this issue with our suppliers. Your feedback is invaluable to us, and we appreciate your understanding.
If you have any further concerns or require assistance, please feel free to reach out to us.
Sincerely,
Viva Cruise Team
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Easy booking experience.
Ritu was patient and helpful. We were booking as a family, but we had different requirements. She sorted everything out and was prompt with her responses.
29 czerwca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Fantastic service
Knowledgable, courteous, and efficient. Vaibhav went above and beyond to make my holiday dreams come true. I would highly recommend this company for its thoroughness, and flexibility. The offers they have are outstanding, making your special holiday affordable.
20 czerwca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
I dealt with Kritika who was very…
Booked a multi stop holiday and cruise in USA, I dealt with Kritika who was very knowledgeable, helpful and ready to explain everything in detail. Nothing seemed to be a problem.
14 czerwca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Fantastic Staff and Holiday Booking process
Booked the Holiday of a lifetime with Viva Cruises. Our Travel Consultant with fantastic and so approachable. We are so looking forward to our trip in 2025
13 czerwca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Booking process really easy
Booking process really easy. Booking agents really helpful and prices competitive.
12 czerwca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Cruise and Stay trip 2025
Ritu was great helping us with the planning and upgrade options available information not shown on the website. Very helpful tailoring our holiday.
7 czerwca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
I’ve recently booked this cruise and…
I’ve recently booked this cruise and was a bit confused with the process. However, an advisor who works for the company, Ritu, was very helpful, allowing me to fully understand the process and book it happily knowing my trip will go as planned. Highly recommend
30 maja 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Excellent customer experience …
Krikita our advisor was Very helpful and informative and guided us through our cruise purchase with ease ,nothing was too much trouble, excellent customer care
30 maja 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Katrika was very helpful with…
Katrika was very helpful with everything I asked her, she made sure I got exactly what I was looking for. Always replied promptly.
26 maja 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Great start to our holiday. Highly Reccomend
Very efficient operator. Took time to explain everything and fulfil our requests. Great use of whats app to confirm correct details. Very pleasant young man. Vaibhav was his name
A great start to what is going to be the trip of a lifetime. Can't wait.
24 maja 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
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