From the first phone call/ enquiry , our experience was highly satisfying. We dealt with very professional experienced operator. He went into every detail of our multi centre trip. He even adde... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Vaibhav listened to my holiday needs and put together a fantastic package covering the 3 places i wanted to go to. He also took me through every stage of the booking process on line and answered any... Zobacz więcej
Reakcja na opinię
Kritika was very professional and couldn’t help enough. I raised many questions and she was very knowledgeable and concise with her answers. She is a true asset to the company and made the experience... Zobacz więcej
Reakcja na opinię
We have booked our holidays with Viva cruises twice now and will continue to do so in the future .We go back to the same travel advisor Vaibhav , he was very very good indeed,really patient and looked... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Agencja podróży
- również w kategorii:
- Biuro organizujące wycieczki statkiem
- Biuro podróży
- Organizator turystyki
Napisane przez firmę
Cruise holidays are a wonderful way to see more of the world. And when you book with Viva Cruise, you’ll be spoilt for choice. Our great escapes on the ocean waves have been meticulously researched to bring you the best cruise liners and most beautiful destinations without breaking the bank. We work on the ethos of providing affordable luxury combined with first-class customer service at our heart. You can choose from different types of cruise holiday to suit your tastes and budget, including cruise and stay, all inclusive, cruise & rail, fly cruise or no fly cruise.
Dane kontaktowe
Central House, N3 1LQ, London, Zjednoczone Królestwo
- 0203 967 7576
- support@viva-cruise.co.uk
- viva-cruise.co.uk
4,9
Doskonała
377 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Kritika the member of staff who helped…
Kritika the member of staff who helped me plan this holiday was an absolute pleasure.she spent a lot of time and effort in sorting out the right iternary for myself and 7 others.couldnt fault her
29 października 2024
Odpowiedź od Viva Cruise
Thank you for your kind words! We’re delighted to hear that Kritika went above and beyond to create the perfect itinerary for you and your group. It’s wonderful to know her dedication and attention to detail made planning your holiday a pleasure. We appreciate your feedback and look forward to helping you with future travels!
Vaibhav was so helpful and patient…
Vaibhav was so helpful and patient helping us to plan and book our holiday. Thank you so much
21 października 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Very helpful
From the moment we made the initial phone call to the booking of our holiday, Ritu was excellent in providing information and advice. Would recommend this company.
8 października 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Kritika from Viva-cruise was excellent
Kritika from Viva-cruise was excellent.
She was very helpful and answered all my questions quickly and professionally.
She was also very caring and considerate.
30 września 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Very helpful when looking to choose…
Very helpful when looking to choose dates and also competitive prices.
15 września 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
I can only recommend using Viva Cruise
I can only recommend using Viva Cruise. My contact was Vaibhav who was polite and helpful. He called when it was convenient for me to discuss our holiday and he spent time looking for potential outcomes for my requests for changes, additions and specific timings.
Our holiday is 8 months away but Vaibhav already has plans to support ticket upgrades nearer the time. Thank you!
13 września 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Knowledgable consultant
Just booked a holiday with Vaibhav from Viva Cruises and it was a smooth transaction. I had a few questions initially but Vaibhav was very knowledgable and advised me well, giving me all the information I needed.
6 września 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Vaibhav has been brilliant
Vaibhav has been brilliant. Gone above and beyond to ensure we have a fabulous time. Looking forward to our trip next March
2 września 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Excellent service
Very easy to book representative Ratni was excellent could not be more helpful.
27 sierpnia 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Thanks Kritika for sorting our holiday
Kritika from Viva Cruise did an outstanding job sorting out our trip from Niagara Falls-NYC-Miami-Caribbean. She was absolutely outstanding! Nothing was too much hassle for her, she checked and answered all the questions I had and was extremely polite and knowledgeable.
24 sierpnia 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
First time Cruiser
I have recently booked a magnificent holiday to see Niagara Falls visit New York then take a five nights Caribbean cruise with Viva Cruise from Miami on the Carnival Princess .
This will be my first cruise and Kritika the sales representative who answered my call was absolutely excellent , answering my every question with her vast knowledge, even staying on the phone to guide me through the e mail confirmation process and ensuring I was happy with every aspect of the itinerary.
Thankyou Kritika for making this such an easy experience
23 sierpnia 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
San Fran/LA and Mexican Cruise - 2025 booking
We used Viva Cruise last year - 2023 for an amazing holiday to NY/ Niagra Falls and Cruise and when looking to book for a holiday next year 2025 - San Francisco / LA and Mexican Cruise - we thought we'd start our search using the wonderful service of Viva Cruise again!
Vaibhav picked up our request which we sent online and he was brilliant! He listened to all our requirements - including Direct Flights and whereabouts we wanted our cabin to be on the cruise. He even booked excursion tickets for us too - for Alcatraz and a Hop on / Hop Off sightseeing bus. This is perfect as my husband has Always wanted to see Alcatraz!
Vaibhav was so professional, extremely polite and so patient - guiding me through the planned itinerary and making changes where needed. Thank you so much Vaibhav - you are a credit to Viva Cruise and make people like us want to use your services. We cannot wait to enjoy our holiday now - Thank you for booking it for us!
21 sierpnia 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Well organised
Well organised, feel like everything sorted so feel confident in booking. No pressure. Good value for money. Went the extra mile sorting out best flight times for us and checking for hotel deals too.
17 sierpnia 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Brilliant Service
Really friendly to deal with and very attentive to any of your questions, and everything responded to within 1/2hr, made whole process of booking holiday very easy
8 sierpnia 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Kritika was amazing from start to…
Kritika was amazing from start to finish our holiday package all booked for next year!! So. Looking forward to it ❤️
7 sierpnia 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Looking forward to our holiday in…Niagra Falls, New York City, Miami and the Eastern Carribean
Looking forward to our holiday in December to celebrate our 20th wedding anniversary.
Vaibhav from Viva Holidays was very helpful and upgraded our room because it will be our wedding anniversary whilst we are away. He was very polite and patient. Thanks once again Vaibhav for all your help.
5 sierpnia 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Vaibhav made everything easy
29 lipca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Excellent Booking Experience
Process was excellent. We got all the things we wanted with some very good discounts too. Our travel expert Kritika was outstanding and went the extra mile to help us with our itinery
23 lipca 2024
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Stress free experience
Kritika from Viva Cruise did an outstanding job sorting out our trip from Niagara Falls-NYC-Miami-Caribbean. 10/10
21 lipca 2024
Opinia niezależna
Odpowiedź od Viva Cruise
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Cruise! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Cruise Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.