Everything has been great. The home testing is a breeze and the details provided with your results are very comprehensive. My supplements shipped today and I’m very much looking forward to reporting b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I called to make some changes to my subscription. Dre went above and beyond to make sure everything was set up perfectly. He understood the situation and made the changes so much easier, adding value... Zobacz więcej
This company flat out REFUSES to provide raw results of your own tests. They claim only their AI is smart enough to read the raw data. Their test summaries are generic and vague... This whole company... Zobacz więcej
Reakcja na opinię
I wish you would give me a few more days notice on the next order being processed. I’m not using my products fast enough so I’m ending up stockpiling. By the time I get the notice via email, it’s too... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Bring your body and your gut microbiome back into balance. Viome analyzes your biology to deliver health insights, personalized food recommendations, and precision supplements, formulated just for you. Join over 300,000 people taking control of their health with Viome.
Viome
Napisane przez firmę
- Health insights, personalized food recommendations, and precision supplements, formulated just for you.
- Viome’s singular mission is to “make illness optional.” Viome has built an AI-driven platform that analyzes the interaction between food, our microbiome, and our human cells in order to develop precision nutrition to prevent and reverse chronic diseases.
Dane kontaktowe
205 108th Ave NE Suite 150, 98004, Bellevue, Stany Zjednoczone
- (855) 958-4663
- viome.com
3,3
Średnia
3 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I had to stop my subscription for a…
I had to stop my subscription for a while but I was able to restart and get my vitamins very simply on the app.
10 kwietnia 2026
Odpowiedź od Viome
Hi Joan! It is fantastic that restarting your subscription and getting your supplements was a breeze using our app! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Manage client expectations
Manage client expectations. I started my Viome experience on February 11th, and have had to call multiple times to see if/when my orders would be fulfilled. However, Viome has no problem charging my credit card promptly, one month ahead of any test response (which I understand) and supplements (which is an incredible delay). I had no idea that this would be more than two months befor I could start my new health regime. And all the emails I receive daily are useless until I start the supplement protocol. Save your surveys until clients have time to see results from your products
10 kwietnia 2026
Odpowiedź od Viome
Hello Robin, we truly understand the frustration caused by this delay in starting your wellness journey. After looking into your reference number, we discovered that your order was impacted by a specific equipment issue that unfortunately slowed down our production timeline. We want to reassure you that this technical matter has been fully resolved and your order has already been shipped out to you. Our team is actively monitoring this to ensure your future orders process smoothly without any similar interruptions. We understand how eager you are to begin your new protocol, and we are committed to better managing these timelines moving forward. If you have any further questions, please feel free to reach out to us by phone at 1-855-958-4663 or by email at support@viome.com.
Easy ordering and fast delivery
Discovered Viome while scrolling through Instagram. Decided to check the company out and read about them and lots of reviews. After some research i purchased the gut intelligence test. All the info i needed about the test was on the website, ordering was easy, test delivered fast. The instructions in the test were clear and easy. I mailed back the sample the day i took it now i wait for my results.
7 kwietnia 2026
Odpowiedź od Viome
Hi Tina! We are thrilled that your research led you to us and that the entire process from ordering to shipping has been so seamless! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Try it…
Valuable information and excellent products. The nutrition insights have been so helpful.
8 kwietnia 2026
Odpowiedź od Viome
Hi Maureen! We love that our nutrition insights and products have brought such value to your wellness journey! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Great information given about me…
Great information given about me personally. I’m so happy to finally have answers about my gut!
7 kwietnia 2026
Odpowiedź od Viome
Hi Suzie! It is wonderful that you are finally getting those personal insights and answers about your gut health! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Easy to understand and order so 5 Stars
10 kwietnia 2026
Odpowiedź od Viome
Hi Jim! We are so glad that you found our ordering process easy to navigate! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Supplements on hiatus
I sent in my samples in February and I’ve yet to receive ANY supplements. And it’s time for my 3rd automatic purchase. I better receive every supplement I’ve already bought because I’m tempted to cancel today.
10 kwietnia 2026
Odpowiedź od Viome
Hi Christina, we completely understand your frustration regarding your missing supplements. After looking into your reference number, we discovered that an equipment issue at our facility caused a temporary holdup in production, but we have since resolved the matter, and your order is now officially on its way to you. We are committed to ensuring you receive everything you have purchased, and we value your patience while we get things back on track. If you need any further assistance or would like to discuss your subscription, please feel free to reach out to us by phone at 1-855-958-4663 or by email at support@viome.com.
I did not receive my order before I ran…
I did not receive my order before I ran out of the last product. I cannot find anywhere online where I can modify the next order to receive it 5 days earlier.
Can someone please contact me to set this up?
Thank you.
8 kwietnia 2026
Odpowiedź od Viome
Hi Karen, we understand how important it is to maintain your routine without any gaps, and we are prioritizing a full review of your subscription settings to address this for you. A member of our team will be reaching out to you directly today to help coordinate your future delivery schedule so that it aligns better with your needs. While we work on this, please feel free to contact us at 1-855-958-4663 or via email at support@viome.com if you have any other questions.
Not sure why I was charged a month ago…
Not sure why I was charged a month ago for the supplements (a new order) but they are only being shipped today.
10 kwietnia 2026
Odpowiedź od Viome
Hi Janet, we truly understand how frustrating it can be to wait for your order after being charged, and we value your patience while we prepared your items. Upon reviewing your reference number, we found that your order included the supplement capsules, which typically takes 11 to 16 days to process because we reviewed the formula for safety and quality to ensure you receive the best possible product. We want to make sure everything is perfect for your specific needs before it leaves our facility. If you have any further concerns, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we would be more than happy to assist you further.
I ordered my supplements over a month ago…
I ordered my supplements a month ago and I still don't have them. If I don't get them next week then I'll cancel and contest the order against my credit card.. Sorry but this is a redious amount of time to wait.
10 kwietnia 2026
Odpowiedź od Viome
Thank you for sharing your concerns, Blake! We completely understand how frustrating it is to wait this long for your order.
We recently experienced a delay in manufacturing last month that affected a number of our customers, and we sincerely apologize for the inconvenience this has caused. The good news is that we’ve started shipping out affected orders this week.
We recommend checking your Viome profile page, then going to My Subscription for the latest status of your supplements, and also keeping an eye on your email for tracking details as they become available.
We truly appreciate your patience and the opportunity to make this right.
Takes way to long in getting vitamins…
Takes way to long in getting vitamins delivered
Thank You
10 kwietnia 2026
Odpowiedź od Viome
Thank you for your feedback, Mindy. We completely understand how frustrating long delivery times can be.
We recently experienced a delay in manufacturing last month that affected a number of our customers, and we sincerely apologize for the inconvenience. The good news is that we’ve started shipping out affected orders this week.
We recommend checking your Viome Profile page, then going to "My Subscription" for the latest status of your supplements, and keeping an eye on your email for tracking details.
We truly appreciate your patience and the opportunity to improve your experience.
Odpowiedź od Viome
Hi Julian! We appreciate you taking the time to share your feedback with us. We're so happy that you are pleased with our customer service and deals.
No proactive communication
It was exactly one month from order to ship date. No communication from Viome on the issue or resolution. You only got 2 stars because customer service was outstanding once I reached someone on the phone. This is my first order, not impressed.
10 kwietnia 2026
Odpowiedź od Viome
Hi Holly! Thank you for sharing your experience. We completely understand how frustrating it must have been to wait that long without clear communication, especially for your first order. That’s not the kind of experience we want for you.
We also truly appreciate your kind words about our support team. It means a lot, and we’re glad they were able to assist you once you connected with them.
We’re continuously working on improving both our turnaround times and communication so this doesn’t happen again. Thank you for your honest feedback and for giving us the opportunity to do better.
Odpowiedź od Viome
Hi Linda,
Thank you for sharing your feedback. We’re really sorry for the frustration you’ve experienced, especially around the timing of your order and communication.
We completely understand how important timely updates are. Our team has sent you an email with the latest status on your order today. We truly appreciate your patience and understanding while we worked through a temporary manufacturing hiccup that impacted processing times.
If you still have any questions or need further clarification, please don’t hesitate to reach out. We’re always here to help and make things right for you.
3 weeks just to ship
It takes about 3 weeks just for my supplements to ship and I can’t change any order requests in the meantime. This is my 2nd order and my body needed to adjust so I had to see what I wanted to move forward with and now need to wait between orders
10 kwietnia 2026
Odpowiedź od Viome
Thank you for sharing your experience, Megan. We completely understand how frustrating it can be to wait for your supplements, especially when you’re trying to make adjustments along the way.
We recently experienced a delay in manufacturing last month that affected a number of our customers, and we sincerely apologize for the inconvenience. The good news is that we’ve started shipping out affected orders this week.
We recommend checking your Viome Profile page for the latest status of your supplements and keeping an eye on your email for tracking details.
We truly appreciate your patience and the opportunity to improve your experience.
I ordered my vitamins more than a month…
I ordered my vitamins more than a month ago haven’t got them
10 kwietnia 2026
Odpowiedź od Viome
Hi Shannon! Thank you for your feedback. We completely understand how frustrating it is to wait this long for your supplements.
The good news is that we’ve started shipping out affected orders this week. We recently experienced a delay in manufacturing last month that affected a number of our customers, and we sincerely apologize for the inconvenience.
We recommend checking your profile page for the latest status of your supplements and keeping an eye on your email for tracking details.
We truly appreciate your patience and the opportunity to make this right.
I have run out of product again
I have run out of product again. The timing of the shipments leaves much to be desired.
9 kwietnia 2026
Odpowiedź od Viome
Thank you for sharing your feedback, Kay! We completely understand how frustrating it is to run out of your supplements, especially when you’re relying on a consistent schedule.
We’re sorry to hear that the timing of your shipments hasn’t met your expectations. We also want to share that we experienced a delay in manufacturing orders last month, which impacted delivery timelines for some customers.
Feel free to reach out to our support team at support@viome.com if you need help managing your subscription.
We appreciate you bringing this to our attention and the opportunity to improve your experience.
It took a month to ship my supplements
It took a month to ship my supplements. I already cancel my subscription and obviously this first order is just a waist of money. I asked more than 1 time to cancel my order because of the absurd delay, but nothing! Terrible experience….really disappointed!
10 kwietnia 2026
Odpowiedź od Viome
Thank you for sharing your experience, Irene. We’re really sorry for how frustrating this has been. Waiting that long, especially after requesting a cancellation, is understandably disappointing.
We experienced a manufacturing delay last month that affected several orders, and we sincerely apologize for the impact on your experience.
Because the supplements are customized, once an order has been pushed to manufacturing, cancellation can no longer be processed. We understand how frustrating that can feel, especially given the delay.
We also see that you’re currently in contact with our support team, and they will continue working with you to address your concerns and assist you further. We appreciate your patience and the opportunity to make this right.
I really appreciated the quick response…
I really appreciated the quick response and understanding by the Viome team in their reply to my inquiry.
9 kwietnia 2026
Odpowiedź od Viome
Hi Harry,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience!
It means a lot to hear that you felt supported and understood by our team. Providing timely and thoughtful assistance is something we truly care about, so your feedback really encourages us.
If you ever need anything else, please don’t hesitate to reach out to us at support@viome.com. We’re always here to help.
Really dislike the way results are…
Really dislike the way results are presented. Want a simple list of what’s tested and clear high, low or normal result. I want to know what organisms should/should not be present etc. Result format over complicated. Can’t fault the company or product - it’s just not as user friendly as it could be.
17 czerwca 2025
Odpowiedź od Viome
Hi Sandy,
Thank you for sharing your honest feedback. We completely understand how the results can feel overwhelming, especially if you were expecting a more traditional lab-style report with simple “high, low, or normal” markers.
Viome’s results are designed a bit differently from standard lab tests. Instead of focusing on whether specific organisms are simply present or absent, our approach looks at how your microbiome and body are functioning overall. We analyze gene expression and microbial activity to provide personalized food and supplement recommendations tailored to your unique biology. Because of this, the format can feel more detailed and less straightforward compared to conventional reports.
That said, your feedback about making the results clearer and more user-friendly is incredibly valuable, and we truly appreciate you sharing it with us.
We’ve also sent you an email to help walk you through your results in a simpler way and answer any questions you may have. We’d love to make this experience easier and more helpful for you.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.